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Community topics about Front features and workflows

665 Topics
HarryWF
HarryWFConversationalist
asked in Workflows discussion
Context Link Implementation - Order number not present in URL

Hi all!I’ve tried working with context links and I’m a bit stuck. I’m trying to build one that pulls our Shopify order page, using the order number. The format is Order #XXXXX.  The main issue I’m having is that the order number appears nowhere in the URL, they seem to differ quite a lot. I’ve poked around on Shopify’s forums trying to figure out an alternative but I’m a bit stumped. Any advice would be appreciated! 

641
Luke
alexm
alexmRookie
asked in Workflows discussion
Creating tags

Is it possible to convert a dynamic object into a tag?For example. We receive an email from our CRM each time when new order is created. Each email contains an unique number.I’d like this number to be a tag.

1662
jason
tiana
tianaConversationalist
posted in Product Q&A
Monday.com integration and workflow

Hello! Has anyone been using the Monday.com integration in your sidebar? Are you finding it useful? Time saver? How are your teams using this feature as it relates to Front? Some of our teams are heavy Monday.com users and some moderate users. Some of our team does not use this at all, they have no need and no access. So given all the levels our team experiences, I am trying to find the best uses for this across the board. 

1196
robby_p
jetstreamrobyn
jetstreamrobynConversationalist
posted in Workflows discussion
Leveraging the power of Summarize with AI

Hi! I’m interested to hear any input about how other teams are leveraging the power of the Summarize with AI tool. Are you seeing marked differences in team collaboration, time savings/efficiency, improved team member satisfaction? Have you been able to quantify the improvement(s) in any way? In what use case examples is this tool proving to be the most effective?Thanks :)

1934
L
jetstreamrobyn
jetstreamrobynConversationalist
asked in Product Q&A
Is there a way to export all emails/threads containing the same filter?

For instance all emails from the same sender, or all emails tagged with the same tag. Is there a way to export all of this content from Front? Our team’s idea here is that they want to be able to use ChatGPT/AI to extract info in bulk or summarize content.Thanks!

1071
Luke
daniel_smith
daniel_smithRookie
asked in Product Q&A
See Non-Front Users Calendars (in our workspace)

Is there any way to see non-Front users calendars in our workspace in Front? I can see them when I go to view calendars and enter their email in there but it does not auto-populate when generating meetings. Any workarounds anyone is aware of?

601
Andy
sha
shaEnthusiast
asked in Product Q&A
Switch to French

Is there a way to switch our users preferences to French?For scheduling meetings, the default information is in English.Thanks 

1131
Luke
tameaka
tameakaRookie
asked in Product Q&A
Error with Microsoft 365

I have been able to connect to Microsoft but cannot save the credentials in Front.  I keep getting an error message.  I know the email address and password are correct as I am able to log into the account directly.I’ve reached out for help but haven’t gotten a response.Any ideas on how to fix this?

901
sadie_mcdaniel
jetstreamrobyn
jetstreamrobynConversationalist
asked in Product Q&A
Would Dynamic Objects work for our use case?

We’re very interested in leveraging the Dynamic Objects feature!  The issue I’m running into is that our strings don’t have a static component like the ones shown in all examples.To better clarify our instance, we use booking IDs that are composed of (currently) 6 digits (for example 123456). Booking IDs are assigned to bookings on an increasing basis (so the subsequent 2 bookings received would have IDs 123457 and 123458 respectively). I see also that strings cannot include spaces (so we wouldn’t be able to recognize strings from messages containing for example “I am asking about Booking 123456”). Occasionally, a customer may say “I am asking about Booking #123456”, in which case the static component of the string could be the #, however this would miss the vast majority of instances where the Dynamic Object could be applied. Are there any solutions to this?Thanks!

581
E
runako
runakoHelper
asked in Product Q&A
Can't Share Front Certified admin Cert on Linkedin

Hello! I Can't Share my Front Certified admin Cert on Linkedin beause the website is a bit buggy. Can anyone help here?  

745
helena
Z
Zhe08Rookie
asked in Get started on Front
Multiple Users/Device - One Log In Credentials

Is it possible to have multiple users/devices use one login credentials? For instance, I have a group of 10 analysts and I wanted them to use one login credentials for uniformity and it will only show as a group email to my clients. Hope you can provide me with answers on this.

1781
Luke
steve_bottorff
steve_bottorffRookie
asked in Product Q&A
How to include email inquiry in auto generated reply

Hello community, Is there a way to include the email inquiry in an auto generated reply? Currently the auto generated reply only includes the email header, and not the body of the email. Customers would like to see the body of their email inquiry in the auto generated reply with the conversation number.  thanks,Steve

1471
Luke
J
jeremyspiegelFronteer
posted in Desktop release notes
Front Desktop 3.44.18

This update includes a fix for the Mac App Store. It is only applicable to the Mac App Store and the build can be found there. Users on the normal macOS build and the Windows build will remain on version 3.44.15.

890
J
helena
helenaCommunity Manager
published in Workflows discussion
What individual automations and rules increase your productivity?Share your workflow

Tag conversations while on leave What are your automations for individual productivity? Since Front has a rule engine for your individual workspace, the sky is the limit in creating workflows to handle your work for you.Here’s one that’s good for organizing your work when you need to go on an extended leave such as a parental leave, sabbatical, or a disability leave. You can create an individual rule (which works only on your individual workspace) to add a tag to all the messages you receive while you’re out:Now, when you come back, you’ll be able to quickly see which conversations were during your leave, versus the current ones after you came back. Of course, you can always check the date stamp on the emails as you catch up on your inbox, but I personally found it much easier to stay organized by having a visual indicator on the conversations. You could even further categorize with specific tags if you have certain priority senders or topics that you want to organize; that way, you ca

2657
danielle_hieronimi
helena
helenaCommunity Manager
published in Workflows discussion
How do you distribute work amongst your team?Share your workflow

Round robin assignment rule How do you divvy up work on your team? As Front users, we already have a huge advantage working in shared inboxes compared to a traditional single-player inbox where everyone must share one login. Now, in this multiplayer inbox world, what further workflows do you use to make sure all the work is distributed? Share with us what your systems to assign work are, or browse the thread to get some ideas for your own team. If you see something you’re curious to know more about, feel free to ask in the thread. I’ll kick us off with an assignment rule that Front’s own support team uses for chats:Note: If your rule templates look a bit different, that’s because we’re rolling out an updated design that hasn’t gotten to you yet, but you can still recreate the above rules using your templates. The design is slightly different, but all the elements are the same.Our Chat inbox receives messages from our customers who are on the plans with access to chatting with support.

2694
danielle_hieronimi
helena
helenaCommunity Manager
published in Product Q&A
Front Knowledge Base AMAAMA

Hello, community! You might already know that we recently launched Front Knowledge Base, a tool for you to centralize all your internal info for your team and/or external info for customers, which you can manage and access right within Front — reducing both your content and software sprawl. We use it ourselves to host our Help Center.If there’s anything you want to know about this new feature, you’ve come to the right place! We’re excited to answer your questions and get you started, with the help of Front’s two knowledge base experts:Anisha: Our internal PM for Knowledge Base who can answer anything related to its features, roadmap, workflows, and tips. Karen: Front’s own Help Center queen who runs our help center and can answer questions about migrating to Front Knowledge Base, how Front uses Knowledge Base, and general help center processes. You don’t need to direct your question to any specific person, as they’ll naturally answer the ones in their domain. Please submit as many ques

135123
anisha
michaelsteiger
michaelsteigerEnthusiast
asked in Product Q&A
Hide Facebook Comments

We still need to use another support solution together with Front as Front does not provide a simple “hide comment” feature for Meta comments.When can we get this function?  

901
PhoebeatFront
helena
helenaCommunity Manager
published in Workflows discussion
What manual processes have you transformed into automations?Share your workflow

Notify teammates based on tag One of the things I love to work on with customers and our own team is how to automate our manual processes so that we free up our time to do bigger and better things. I’ve joked with one of my teammates, Jason (technical support engineer), that we want to automate our jobs away. That’s not the end, of course — automation would be a means to evolve our own jobs to work on even more impactful things. (BTW @jason, I’d love if you could share an example of an automation you’ve built that has saved our support team from the manual actions we used to be tied to!)To our fellow Front users, please share some of your processes that you’ve turned from manual to automatic. Or, share something you’d like to automate — the rest of us can share tips or how we’ve achieved it.In the meantime, I can share a nifty little rule that our Education team uses — we have surveys at the end of every Front Academy course, which learners can fill out and the results get sent to our

4323
ellis_rost
bintou
bintouRookie
asked in Product Q&A
need help setting up front

Hello,  I own a real estate company and I need my admin to be able to access my emails and respond as needed. I am super excited about what front has to offer but I am getting extremely frustrated with the set up process. I have added the inbox the inbox that we need to share and invited my admin. However, nothing is happening. My emails are not routing. I am not technical at all nor am I interested in watching videos to learn this thing. I would like to pay someone to help me set up my account correctly. please reach out if interested.  thank you, Bintou 

1801
cat_apac
smsdavis
smsdavisRookie
asked in Product Q&A
Outlook 365 and Front QUESTIONS!

I am a complete noob when it comes to Front.  I had never heard of it until my new client told me about it.  After checking it out, I am quite impressed but still a little confused.  Hopefully, some experienced folks can help me out.  So far, searching help hasn’t answered my questions. I use Outlook on a M365 account.  I went ahead and added my personal inbox just so I could work more with Front since I’m not quite yet ready to respond to client issues in Front.  It pulled in ALL of my email not just what was in my InBox!  UGH So.  I spent an hour and moved my emails in Outlook to Archive and all my saved folders that were stored under the Inbox Folder are now under the Archive folder.  But it seems Front either is still pulling them in, or once it pulls, it never truly syncs so in is in until removed through Front. I did add a rule to move anything that isn’t in certain “tags” which seems to equate to my Outlook folders.  But it doesn’t appear rules run AFTER email is received so I’l

3591
Isaiah
Sanne
SanneRookie
asked in Product Q&A
No possibility to write on existing tickets, only on new ones

One of my agents who works with us for a long time already,can suddenly not type (neither answer to a ticket nor write in the comment section) in existing tickets anymore. The same problem exists for all inboxes that we use.The only exception is that when creating a new ticket from scratch, she can write as usual.The issue is not her keyboard, because also writing outside of Front works perfectly.Restarting, logging off etc. didn’t help. Do you have any idea how to troubleshoot this?

973
E
lori
loriRookie
asked in Product Q&A
Merge Discussions?

Hi - does anyone know how to merge discussions? Thanks!

1121
H
J
jeremyspiegelFronteer
posted in Desktop release notes
Front Desktop 3.44.15

Upgrades to Electron 25.5.0 Adds support for DoNotPreserveZoneInformation group policy setting for downloaded attachments Adds support for Handoff between Apple devices Adds Alt+Left/Alt+Right for back/forward shortcuts on Windows Fixes issue opening .EML/.ICS files Makes Windows keyboard shortcut for Zoom In not require Shift keyBuilds:https://dl.frontapp.com/desktop/builds/3.44.15/Front-3.44.15-arm64.dmg https://dl.frontapp.com/desktop/builds/3.44.15/Front-3.44.15-x64.dmg https://dl.frontapp.com/desktop/builds/3.44.15/Front-3.44.15-arm64.pkg https://dl.frontapp.com/desktop/builds/3.44.15/Front-3.44.15-x64.pkg https://dl.frontapp.com/desktop/builds/3.44.15/Front-machine-3.44.15.exe https://dl.frontapp.com/desktop/builds/3.44.15/Front-user-3.44.15.exe

2930
J
peter_at_prello
peter_at_prelloConversationalist
asked in Workflows discussion
Is it possible and how to create custom "front_chat" channel with Core API ?

Hi,The documentation states that it is possible to create a custom channel, but is this possible for a "front_chat" type?I try but I have a bad request or conflict statutThanks

591
jason
mkhadpe
mkhadpeRookie
asked in Product Q&A
Front app slow

Front Desktop app is running very slow  

4721
michael

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