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Hello everyone!

     We have been using front for over a year now, and just realized it had a knowledge base function! We have added multiple types of information and are happy with the finished product. But I am interested in the functionality of the “Knowledge” icon on the plugin bar. Once clicked I see that no KB has been published for our company yet. What is the best way to publish our existing KB, so end users can view content while responding to messages. Do I just have the knowledge base published for only our workspace? 

 

I appreciate the help!

Hi there 👋 I’m Luke from Front’s Support team 😊

 

From what you’ve described, it does indeed sound like your KB is currently unpublished.

You’ll need to Publish your KB for it to be visible in the right-hand plugin 👍 If the KB is set to “Internal” then only your Front teammates will be able to access the information: 

 

 

Hope this helps! If anything comes up while publishing the Knowledge Base, please let me know here and I’ll be happy to assist further 😁

Have a great day!

Luke

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