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justin_onealRookie

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Archive Impact on Synced Inboxes

Hello, I may have missed this point during the Academy training, but when you Archive emails using Front, does that also sync those actions with the connected channel inbox? Or is archiving specific to the Front platform and does not affect the channel email inbox? Hopefully this makes sense, thank you for any insight!

2 days ago

DianeRookie

Workflows discussion

Forwarding an email to support in zendesk via a macro is suspending the email

I am running into an issue setting up my 1st macro where the forwarded email I'm trying to automatically push via a macro step to our support team (currently in Zendesk ticketing system) is not getting received by Support. Upon further investigation it appears that the email in Zendesk is held in suspension due to “Automated response email” and Zendesk doesn’t appear to allow any solution around this. Can you advise on any workarounds? I thought about creating a message reply template where it cc’s our support team however I realized a message template does not provide any option to add in a cc address.

3 days ago

marcRookie

Product Q&A

Send to Slack - Create Link in Conversation

I am trying to link the Slack message created by the Send to Slack option, but I cannot figure out how to do that. I would like to either see the Slack conversation in the Front conversation or, at minimum, see a link to the Slack message in the Front conversation. Is there a way to do that?

3 days ago

john_postiglioneRookie

Product Q&A

Snooze when a specific tag is applied

I am looking to snooze conversation when a specific tag is applied. I cannot seem to find a way to set this up. Can this be done?

6 days ago

DianeRookie

Product Q&A

individual macros

Will macros currently set up in the team inbox eventually be allowed to use in individual inboxes? Our customer base tends to first reach out to the CSMs first and we are trying to transition them over to our Support team so responses are quite repetitive during this transition period and having macros that are currently applied in our shared inbox be allowed to be used in personal inbox would be very helpful

6 days ago

justin_onealRookie

Product Q&A

Talkdesk Integration Uses

Hello all, I am working on setting up an integration between Talkdesk and Front. It seems this will allow me to pull in call data from Talkdesk, but I was wondering if anyone else is using this integration and what are some of the best use cases you’ve found with this integration. Thanks!

6 days ago

AmélieConversationalist

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Discussions on Microsoft Teams or Front?

Hi Front Community!I have just moved my teams into Front over two weeks ago, everything is going smoothly but I would like them to use more the Discussions tools in Front to communicate between them, instead of Teams.The challenge I have is that we are collaborating with many teams in our business not using Fromt and using Teams, so it is difficult for my teams to understand why they should use the Discussions channels. How do you compete with MS Teams for your teams to use Front? And what tools we could be using to attract them into Front Discussions?Thanks

6 days ago

MarrielleFRookie

Workflows discussion

Is there a way to view the threads that you've assigned to another team member?

Hello! I’d like to know if there is a way to view the threads that we’ve assigned to another team member? I’m asking this because I also want to keep track of the threads that I’ve assigned to another team member and follow up with them in case they are not responsive, may have forgotten to respond, or if they’ve accidentally archived the thread. I’ve had experiences where I’ve assigned a thread to a team member but they don’t always get back or respond right away, and I would end up forgetting about it. It’d be great to know where we can view these threads in one list just so there is at least one person to keep an eye on the thread in case the one assigned is busy. Thanks for the help!

6 days ago

alejandro_castroFronteer

Product Q&A

New Ticket system

Regarding the new ticket system shown during the latest Frontline Presentation, do you have any documentation on this?

8 days ago

alejandro_castroFronteer

Get started on Front

Analytics

Which dashboards do you use most to track your teams performance and workload and feel provides an accurate representation?

8 days ago

Developers

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BaptisteFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-7558New

added idea PRD-I-7558 Improved search for number and date type conversation custom fields — Idea submitted in AHA and pushed to Insided via API

9 hours ago

stephane_renaultFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7557New

added idea PRD-I-7557 [measure] Track conversation tagged by AI in export — Idea submitted in AHA and pushed to Insided via API

13 hours ago

marie_chardonFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-7556New

added idea PRD-I-7556 Highlighting the keywords that allowed a rule to apply — Idea submitted in AHA and pushed to Insided via API

15 hours ago

marie_chardonFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-7555New

added idea PRD-I-7555 Request a Delivery Receipt — Idea submitted in AHA and pushed to Insided via API

16 hours ago

giannaFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-7554New

added idea PRD-I-7554 Match "assigned by teammate" to inbox filter on the live dashboard — Idea submitted in AHA and pushed to Insided via API

23 hours ago

Nino_KhEnthusiast

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7553New

added idea PRD-I-7553 Ability to add domain to an existing account from Contact Details — Idea submitted in AHA and pushed to Insided via API

1 day ago

marie_chardonFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-7552New

added idea PRD-I-7552 Display failed recipient on bounce notifications in activity history — Idea submitted in AHA and pushed to Insided via API

1 day ago

stephane_renaultFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7551New

added idea PRD-I-7551 [accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...) — Idea submitted in AHA and pushed to Insided via API

1 day ago

stephane_renaultFronteer

AHA idea undefinedNew

added idea [Deleted] — Idea submitted in AHA and pushed to Insided via API

1 day ago

RichFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-7549New

added idea PRD-I-7549 Native Telephony — Idea submitted in AHA and pushed to Insided via API

1 day ago

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