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ralphbllRookie

Developer Q&A

Why am I unable to add a Channel?

I am unable to add a Channel as the app states I have reached my limit, but in the attached image you will observe that I have no Channels. What am I doing wrong?

7 hours ago

marcRookie

Get started on Front

Mac Email Notifications

I am not receiving any email notifications on my Mac, using the Front 3.57.5 app. I have enabled all notifications in the app. I have enabled banner notifications on my Mac. I do receive Front calendar notifications with no problem, but never any email notifications. The closest I get is a badge on the icon. Any thoughts here?

10 hours ago

ColinRookie

Product Q&A

Syncing delays

My company is still working through the initial rollout of Front, and for the most part it is going well. We have some users complaining of a delay between emails hitting their old Outlook client through an 0365 channel and showing in Front. We’ve done some testing and have not been able to replicate. I found some discussions on SMTP rate limiting, but I am curious-- are delays with retrieving emails from O365 a known issue?

3 days ago

bccConversationalist

Product Q&A

Exporting Email Templates to Excel for Cleanup?

We have a large number of email templates created by various employees over time, and we want to clean them up. It would be more efficient if we could export the templates into an Excel sheet for easier review. Does anyone know how this can be done or have alternative suggestions? This would be a huge time-saver for our team. Thank you!

5 days ago

Marie AnneConversationalist

Get started on Front

What is the best plug in

I just finished setting up our front platform and hopefully it is set for launch date! Any advice on what’s the best CRM tool available as a plugin for us to use?

222

7 days ago

lifanConversationalist

Developer Q&A

Webhook events sometimes come with empty tag list

Hi, we setup the webhook to receive inbound events. We also have rules on Front to tag each conversation based on its channel. The rules work well on tagging.However, we have some hiccups on the webhook. In the ideal case, once there is a new conversation, the rule tags the message, our webhook receive the inbound events about the message and the event comes with tag list, so we can route it to proper processors. However, we sometimes receive the inbound events with empty tag lists, therefore I cannot do the proper routing for the next step. It appears the tagging happened after Front server send out the event to our webhook.Anybody knows how to fix this?

213

7 days ago

justin_onealRookie

Get started on Front

Archive Impact on Synced Inboxes

Hello, I may have missed this point during the Academy training, but when you Archive emails using Front, does that also sync those actions with the connected channel inbox? Or is archiving specific to the Front platform and does not affect the channel email inbox? Hopefully this makes sense, thank you for any insight!

181

14 days ago

DianeRookie

Workflows discussion

Forwarding an email to support in zendesk via a macro is suspending the email

I am running into an issue setting up my 1st macro where the forwarded email I'm trying to automatically push via a macro step to our support team (currently in Zendesk ticketing system) is not getting received by Support. Upon further investigation it appears that the email in Zendesk is held in suspension due to “Automated response email” and Zendesk doesn’t appear to allow any solution around this. Can you advise on any workarounds? I thought about creating a message reply template where it cc’s our support team however I realized a message template does not provide any option to add in a cc address.

191

14 days ago

marcRookie

Product Q&A

Send to Slack - Create Link in Conversation

I am trying to link the Slack message created by the Send to Slack option, but I cannot figure out how to do that. I would like to either see the Slack conversation in the Front conversation or, at minimum, see a link to the Slack message in the Front conversation. Is there a way to do that?

451

15 days ago

john_postiglioneRookie

Product Q&A

Snooze when a specific tag is applied

I am looking to snooze conversation when a specific tag is applied. I cannot seem to find a way to set this up. Can this be done?

271

17 days ago

Developers

Community topics about Front APIs and SDKs

Front users

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Partners

Community topics about Front Partnerships

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0 topics
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ralphbllRookie

Developer Q&A

Why am I unable to add a Channel?

I am unable to add a Channel as the app states I have reached my limit, but in the attached image you will observe that I have no Channels. What am I doing wrong?

7 hours ago

marcRookie

Get started on Front

Mac Email Notifications

10 hours ago

lora_brasserConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7608New

added idea PRD-I-7608 Allow relative timestamps to be turned off — Idea submitted in AHA and pushed to Insided via API

11 hours ago

helenaCommunity Manager

Announcements

New course: Create Your Ticketing System with Front 🎟️Training

We’re thrilled to announce Create Your Ticketing System with Front, a new course designed to help you harness Front's powerful ticketing features to track, organize, and resolve customer requests seamlessly. In this course, you’ll learn how to combine the familiarity of email with the organization of ticketing, all within Front. Master efficient workflows that keep everything in one place and explore how to track valuable metrics and team performance for data-driven improvements. By the end, you’ll be set to deliver exceptional, organized service, delighting your customers with each interaction. 📌 Ready to level up your ticketing game? Take the course now.

3 days ago

helenaCommunity Manager

Announcements

Introducing: The Ultimate Guide to Customer Service Metrics 📊Resource

📢 New resource alert! We’re excited to introduce a valuable new resource for our community: The Ultimate Guide to Customer Service Metrics. This guide is designed to help support teams focus on the 14 essential metrics that matter most, complete with insights and practical tips from Front’s own Head of Support, @Kenji Hayward. This comprehensive primer covers why tracking metrics is so crucial in today’s high-expectation landscape. With data from knowledge bases, chatbots, and workload reports more accessible than ever, support metrics have evolved from measuring basics like ticket volume to focusing on quality, satisfaction, and overall impact. Whether you’re looking to improve response times, enhance customer satisfaction, or build loyalty, this guide is a must-read. Get ready to optimize your support operations and elevate your customer experience to new heights. 👉 Check out the guide here

3 days ago

helenaCommunity Manager

Announcements

Ticket statuses are now in rules and macrosFeature

What you’ve been waiting for ever since we announced ticketing: you can now use ticket statuses in rules and macros to automate even more tasks for your team! Here’s just one example of how you can use this – notify managers when a ticket has been open for a certain amount of time: 📍 To read all the details, see our help article.

3 days ago

laurentmeyerFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7599New

added idea PRD-I-7599 React instantly to CSAT ratings — Idea submitted in AHA and pushed to Insided via API

3 days ago

ColinRookie

Get started on Front

Teams Integration

My company utilizes teams for internal communications for items that may not need a full request or ticket started. Are there plans on the Front Roadmap to allow communications with Teams channels? We’re exploring some custom projects to unify our communication channels and need to determine if it is worth the lift.

101

3 days ago

laurentmeyerFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7598New

added idea PRD-I-7598 Satisfaction metric: bad to good ratings — Idea submitted in AHA and pushed to Insided via API

3 days ago

laurentmeyerFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7594New

added idea PRD-I-7594 Open all conversations of metrics details with a P2+P3 UI — Idea submitted in AHA and pushed to Insided via API

3 days ago

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