Join your new favorite beta: Front’s inbox experience
We’ve received a lot of thoughtful feedback about the inbox experience in Front after the new UX launched this past July. We hear you!So, to focus our efforts where it matters most, we’ve created a dedicated beta group for the inbox UX. In this beta group, our product team will share early designs and flows for your input. If you’re interested in shaping what ships next, we’d love to have you. 📍Join the beta and give feedback What to expect:Previews of inbox improvements Short feedback activities and quick polls Updates on what we changed based on your inputDesigns have already started being shared in the group, so join the conversation. Thank you for helping us build a better Front!
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How Front Uses Front
How Front Uses Front: Smart QA for support managers
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Feature
Stay connected and visible by tagging contacts with @mentions in emails
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Resource
🌍 Introducing industry groups in Front Community
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Video spotlight
Click the playlist icon in the top right to browse more videos
Hot topics
Organizing SLA Breaches
HI! What is the best way for a team with multiple supervisors to manage SLA Breaches? Should we subscribe all supervisors to those emails once the SLA tag/rule is trigger? Should we create views instead based on certain inboxes? Or should we create customer inbox fields for Inbox owner/supervisor and set up a rule to send SLA breaches to only inbox owner ?
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Knowlege Base
HI! Is it possible to upload an Excel file that shows our transit time for delivery lanes into Front Knowledge base and then have that information auto-populate/suggest response into an email response based on the email containing “transit time”?
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Tag filters not working
Many users are reporting that when they search their inbox/shared inbox for a specific tag, emails show up that don’t have this tag. Why would this be?
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UNABLE TO SEND ERROR
I am able to receive emails in Front and reply in Gmail. But when I try to reply in Front I get an ‘unable to send’ error. What is the issue?
