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sdriverRookie

Developer Q&A

Allow clipboard access in sidebar plugin

Hello - at the moment when attempting to use an inbuilt copy paste button in my sidebar plugin i get the following error.Unhandled Runtime ErrorNotAllowedError: Failed to execute 'writeText' on 'Clipboard': The Clipboard API has been blocked because of a permissions policy applied to the current document. See https://goo.gl/EuHzyv for more details.After investigating the front sidebar plugin iFrame it looks as if clipboard-write is not allowed. Are there either, plans to change this or a suggested workaround? If no plans to change at the moment i can submit as a suggestion. Thank you for your help.

24 minutes ago

hobratschkConversationalist

Product Q&A

Knowledge Base Integrations?

Front’s native knowledge base is solid, but does lack some of the features available in other knowledge management systems. Is anyone out there integrating another KB with Front, and if so, what system are you using and how well does the integration work?

2 hours ago

joshua_sapolaConversationalist

Workflows discussion

Am i the only one having issues with the new UI?

151

8 hours ago

ejskayRookie

Workflows discussion

Can I assign different knowledge base for different Inboxes?

We are property management company and manage multiple micro hotels, so we have been struggling with using one data base for the entire shared inbox, as we have different amenities and policies across different properties. How can this be solved?

171

1 day ago

katrielConversationalist

Product Q&A

How to keep a conversation assigned to me while out of office?

I used the “time off” feature when I took 2 days off in order to enable the auto-responder. There were several conversations assigned to me in a shared channel for which we received an inbound message while I was out of office. When that happened, I was unassigned from the conversations. I would like the conversations to remain assigned to me, so that the inbound responses would be waiting in my inbox upon my return. As it was, I missed them at first. How can I avoid being unassigned on conversations like this? I can imagine two possibilities:A way to enable the auto-responder without marking myself “out of office” (maybe I can do this with a rule? seems like a hack) Changing some settings so that inbound messages do not auto-unassign me.

1267

1 day ago

katrielConversationalist

Product Q&A

No text wrap in lists in some received emails

Sometimes I receive an email with a numbered or bulleted list where the text does not wrap at the end of my screen, so I have to copy-paste it to another program in order to read it. This occurs both when viewing the email in an external email or when viewing it in the main app (see screenshots below for examples)Is there a way to force all text in received emails to be wrapped? If not, would you please consider this a bug report / feature request.

152

1 day ago

BT_BnokesConversationalist

Workflows discussion

Message Template - Automatically add the from email address

We have a specific email template that is used multiple times daily and it has to be sent from a specific email address. Is there a way to create a template that when selected will automatically set the from email address? We forget to change the email address periodically and it causes hiccups in our flow. Thank you,

465

4 days ago

richard_afilioConversationalist

Developer Q&A

`updateDraft` breaks composer

Hi,after calling `updateDraft` from our composer plugin, the composer does not work properly any more. This happens even if I keep the current draft HTML without modifying it at all. Breakage we’ve seen:Cut/paste does not work any more Templates do not insert any more Templates insert at the wrong location Errors in JavaScript consoleWould you be able to look into it?BestRichard

496

5 days ago

mmhawkRookie

Product Q&A

Why introduce a new UI that requires 5X more clicking?

1629

6 days ago

ib908123Rookie

Get started on Front

Connecting to AWS End User SMS or AWS SNS

How do we setup a custom SMS connection channel to connect to AWS End User SMS or AWS SNS (instead of ex: twilio)The only guide is confusing and doesnt really help - also asked AWS side but they referred back to frontapp.

162

7 days ago

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4 topics

sdriverRookie

Developer Q&A

Allow clipboard access in sidebar plugin

24 minutes ago

hobratschkConversationalist

Product Q&A

Knowledge Base Integrations?

2 hours ago

lora_brasserConversationalist

Workflows discussion

Knowledge Base Use Cases

Hey folks,We started using the knowledgebase for internal tips and tricks about Front. I’m bringing in other team members to brainstorm how it can be used across our organization internally, and where it might also be useful externally. How are your teams using the knowledgebase?

67014

3 hours ago

jakeFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-8993New

added idea PRD-I-8993 More visual customizability of conversation history panel — Idea submitted in AHA and pushed to Insided via API

5 hours ago

joshua_sapolaConversationalist

Workflows discussion

Am i the only one having issues with the new UI?

151

8 hours ago

jigRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-8987New

added idea PRD-I-8987 Customise the tabs within Assigned to me section — Idea submitted in AHA and pushed to Insided via API

10 hours ago

RichFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-8986New

added idea PRD-I-8986 Stand alone Home (inbox button) — Idea submitted in AHA and pushed to Insided via API

12 hours ago

MatthewMeeksCommunity Manager

Announcements

Catch up on Control Shift, our latest product launch webinar

Big things are coming to Front — and you're invited to see them first. Control Shift aired on July 16 at 10am PT, where we unveiled the all-new Front, built for teams that want to scale support without sacrificing quality. 🔍 What to expect:A bold take on AI from our CPXO, Paul Teyssier New CX tools unveiled by our Head of AI, Kevin Yang A live tour of the redesigned inbox by our Head of Design, Maggie Lamas Q&A with the product and engineering teams View the webinar here!

12532

13 hours ago

jweiny3Conversationalist

Product Q&A

The update this morning seems to have moved the Archive folder? Where did it go?

693

17 hours ago

Product MarketingCommunity Manager

Handle Aircall voice and SMS seamlessly in Front

Bring voice calling and SMS seamlessly into Front with our revamped Aircall integration. With the new Aircall integration, you can:Make and receive voice calls directly in Front via a new Aircall pop-up Listen, search, and comment on voicemails, call recordings, and transcripts Automatically update agent statuses to Busy when on calls Send and receive SMS messages directly from FrontLearn more.

110

20 hours ago

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