Front Community | Community

Help others
Categories
Recently active

Hello, I may have missed this point during the Academy training, but when you Archive emails using Front, does that also sync those actions with the connected channel inbox? Or is archiving specific to the Front platform and does not affect the channel email inbox? Hopefully this makes sense, thank you for any insight!

19 hours ago

DianeRookie

Workflows discussion

Forwarding an email to support in zendesk via a macro is suspending the email

I am running into an issue setting up my 1st macro where the forwarded email I'm trying to automatically push via a macro step to our support team (currently in Zendesk ticketing system) is not getting received by Support. Upon further investigation it appears that the email in Zendesk is held in suspension due to “Automated response email” and Zendesk doesn’t appear to allow any solution around this. Can you advise on any workarounds? I thought about creating a message reply template where it cc’s our support team however I realized a message template does not provide any option to add in a cc address.

1 day ago

marcRookie

Product Q&A

Send to Slack - Create Link in Conversation

I am trying to link the Slack message created by the Send to Slack option, but I cannot figure out how to do that. I would like to either see the Slack conversation in the Front conversation or, at minimum, see a link to the Slack message in the Front conversation. Is there a way to do that?

1 day ago

john_postiglioneRookie

Product Q&A

Snooze when a specific tag is applied

I am looking to snooze conversation when a specific tag is applied. I cannot seem to find a way to set this up. Can this be done?

4 days ago

DianeRookie

Product Q&A

individual macros

Will macros currently set up in the team inbox eventually be allowed to use in individual inboxes? Our customer base tends to first reach out to the CSMs first and we are trying to transition them over to our Support team so responses are quite repetitive during this transition period and having macros that are currently applied in our shared inbox be allowed to be used in personal inbox would be very helpful

4 days ago

justin_onealRookie

Product Q&A

Talkdesk Integration Uses

Hello all, I am working on setting up an integration between Talkdesk and Front. It seems this will allow me to pull in call data from Talkdesk, but I was wondering if anyone else is using this integration and what are some of the best use cases you’ve found with this integration. Thanks!

4 days ago

AmélieConversationalist

Get started on Front

Discussions on Microsoft Teams or Front?

Hi Front Community!I have just moved my teams into Front over two weeks ago, everything is going smoothly but I would like them to use more the Discussions tools in Front to communicate between them, instead of Teams.The challenge I have is that we are collaborating with many teams in our business not using Fromt and using Teams, so it is difficult for my teams to understand why they should use the Discussions channels. How do you compete with MS Teams for your teams to use Front? And what tools we could be using to attract them into Front Discussions?Thanks

4 days ago

MarrielleFRookie

Workflows discussion

Is there a way to view the threads that you've assigned to another team member?

Hello! I’d like to know if there is a way to view the threads that we’ve assigned to another team member? I’m asking this because I also want to keep track of the threads that I’ve assigned to another team member and follow up with them in case they are not responsive, may have forgotten to respond, or if they’ve accidentally archived the thread. I’ve had experiences where I’ve assigned a thread to a team member but they don’t always get back or respond right away, and I would end up forgetting about it. It’d be great to know where we can view these threads in one list just so there is at least one person to keep an eye on the thread in case the one assigned is busy. Thanks for the help!

4 days ago

alejandro_castroFronteer

Product Q&A

New Ticket system

Regarding the new ticket system shown during the latest Frontline Presentation, do you have any documentation on this?

6 days ago

alejandro_castroFronteer

Get started on Front

Analytics

Which dashboards do you use most to track your teams performance and workload and feel provides an accurate representation?

6 days ago

Developers

Community topics about Front APIs and SDKs

Welcome

3 topics
23 Replies

Developer Q&A

305 topics
647 Replies

Developer discussion

27 topics
55 Replies

API news & updates

37 topics
10 Replies

Front users

Community topics about Front features and workflows

Welcome & resources

5 topics
57 Replies

Announcements

31 topics
30 Replies

Get started on Front

72 topics
134 Replies

Workflows discussion

105 topics
224 Replies

Product Q&A

212 topics
519 Replies

Desktop release notes

18 topics
0 Replies

Partners

Community topics about Front Partnerships

Welcome

2 topics
7 Replies

Partner news & updates

11 topics
3 Replies

Partner discussion

0 topics
0 Replies

jacobbayConversationalist

Product Q&A

Ability to see how many conversations are under the Open and Waiting tabs

The ability to see how many conversations are under the Open and Waiting tabs. Preferably directly in the interface. This is quite critical for us in customer service management.Would it be possible to add this?

7 hours ago

kayla.blisardRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7540New

added idea PRD-I-7540 Option to Hide Auto-BCC at Admin-Level — Idea submitted in AHA and pushed to Insided via API

8 hours ago

justin_onealRookie

Get started on Front

Archive Impact on Synced Inboxes

19 hours ago

DianeRookie

Workflows discussion

Forwarding an email to support in zendesk via a macro is suspending the email

1 day ago

stephane_renaultFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7537New

added idea PRD-I-7537 [accuracy] More control over the message samples used for training (e.g after tag deletion) — Idea submitted in AHA and pushed to Insided via API

1 day ago

marcRookie

Product Q&A

Send to Slack - Create Link in Conversation

1 day ago

helenaCommunity Manager

Announcements

Interview: How Front’s Head of Support built the company support cultureResource

At our annual signature event, Frontlines, we hosted an industry panel of CX leaders about how they built customer-first organizations. Front’s own Head of Support, @Kenji Hayward, moderated the conversation. Kenji and I started at Front around the same time (he was my manger for many years, actually) — so I know firsthand the wealth of experience and knowledge he has. And so, as an extension of his panel that he hosted, I wanted to ensure we get him in front of our community to talk in-depth about how he built the strong company-wide support culture here at Front, including:The early days of the support team at Front Mistakes made when trying to involve more of the company in providing customer support How a support program was successfully formalized and embedded into the company Listen to our interview below: Shoutout to @PhoebeatFront @Cori @evano @jason @Luke @jessye @haley @sadie_mcdaniel @MaggieL for making appearances in the stories we shared and laughed about 😄 If you enjoyed

570

3 days ago

jasonFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7536New

added idea PRD-I-7536 Option to disable console.logs in Front Chat — Idea submitted in AHA and pushed to Insided via API

4 days ago

helenaCommunity Manager

Welcome & resources

Education & resources for all Front users

Whether you’re just getting started with Front or are a seasoned pro, you’re bound to come across questions — even our own Front teammates learn new ways to use Front all the time! So, to ensure you have easy access to all the education and content we produce, here’s a roundup of them all. And of course, if you have any questions at all, post them here!We recommend that you bookmark these links in your browser under a Front folder:🌎 Front Community: You’re already here! Join fellow users in our community to chat about the product, learn what others are doing, read about updates, and submit your own feature ideas. 🎓 Front Academy: Get all your Front knowledge through thoughtfully-crafted courses containing videos, GIFs, and quizzes, made for all skill levels to help you get the most out of Front. We highly recommend these learning paths: To set up Front: Take our Front Administrator Certification program to not only fully set up Front for your company, but also earn a certification w

4176

4 days ago

helenaCommunity Manager

Welcome & resources

Introduce yourself

Hey Front community! I’m Helena, Product Education Manager on our Education team at Front. I previously worked on the Support team, so I might have responded to some of your emails if you ever corresponded with Support 🤓 I’m excited to meet you all now here on a different forum where we can talk to each other even more. Before coming to Front, I was a classroom teacher, so I love learning about anything and everything, especially how you use Front. Please introduce yourself in the comments below and share anything you’d like: your hobbies, what your work in Front looks like, your role, your favorite book, and more. Welcome to our community! 👋

93749

4 days ago

Events calendar

Check back regularly for upcoming events

Leaderboard

Show full leaderboard

Awarded badges

Dianehas earned the badge Innovator
Dianehas earned the badge Brainy
micahtcshas earned the badge Innovator
asolinskihas earned the badge Innovator
chamia_nizaralyhas earned the badge Innovator

Show all badges

Ask questions, get answers, and connect with peers

Find what you need as a...

Front user

Developer

New in community

Spotlight

Get started on Front

Product Q&A

Announcements

Product updates

Hot topics

Developers

Welcome

Developer Q&A

Developer discussion

API news & updates

Front users

Welcome & resources

Announcements

Get started on Front

Workflows discussion

Product Q&A

Desktop release notes

Partners

Welcome

Partner news & updates

Partner discussion

Events calendar

Check back regularly for upcoming events

Leaderboard

Awarded badges

Need more help?

Front Academy

Help Center

Contact Support

Ask questions, get answers, and connect with peers

Find what you need as a...

New in community

Spotlight

Hot topics

Events calendar

Check back regularly for upcoming events

Leaderboard

Awarded badges

Need more help?

Sign up

Use your Front credentials

Login to the community

Use your Front credentials

Scanning file for viruses.

This file cannot be downloaded