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Whatsapp Reaction 👍

I have already integrated whatsapp to my FA, however when a user reats to a message it shows to me as empty message. ANyone could set this up to show in frontapp this reactions? (when a user clicks my message and reacts with an emoji)Thank you!!

10 hours ago

htetaungRookie

Get started on Front

Facebook Messages not showing

i’ve followed steps for connecting facebook page but new messages are not showing in Front.

1 day ago

aayaConversationalist

Developer Q&A

CFMJayConversationalist

Workflows discussion

Need help with a script for to save attachments

Hello everyone!I am looking for someone that can help me to add a script that will automate the download of attachments based upon tags assigned. If this is something you could assist us with implementing, please reach out. Thank you! Jay

7 days ago

benandersonRookie

Product Q&A

Best way to create rule for calendar invites

Hi, I have a rule setup that says when an individual gets an email it should be moved to a shared inbox. I want to set the rule that says not to move calendar invites sent to the individual. I have tried a rule to say if the header contains Exchange-Calendar then to notify the inbox owner and stop processing any other rules. I had this set up as rule number 1 but it still went to rule number 2 and sent to the shared mailbox. I am probably looking at the wrong header section but is there a better or correct way to set a rule against a calendar invite?

8 days ago

vy.ngoRookie

Workflows discussion

New Contact Alert

a way to set a front rule or tag to recognize when a new email address that has never emailed us before emails us

8 days ago

timkralConversationalist

Developer Q&A

Body Did Not Satisfy Requirements -- Incoming Messages on Custom Channel

I’m trying to receive incoming messages over a custom channel. I created the custom channel in my Front instance and copied the channel id from the Incoming API Endpoint. In order to test, I added the necessary values on the API docs page and gave it a try:➜ ~ curl --request POST \ --url https://api2.frontapp.com/channels/cha_g65ng/incoming_messages \ --header 'accept: application/json' \ --header 'authorization: Bearer XXXXX' \ --header 'content-type: application/json' \ --data '{ "subject": "Sample Subject", "body": "Sample Body"}'{"_error":{"status":400,"title":"Bad request","message":"Body did not satisfy requirements","details":["body.sender: missing"]}}I tried a couple of modifications hoping to back into a solution, but still the same general error:➜ ~ curl --request POST \ --url https://api2.frontapp.com/channels/cha_g65ng/incoming_messages \ --header 'accept: application/json' \ --header 'authorization: Bearer XXXXX' \ --header 'content-

11 days ago

ArranLeithConversationalist

Product Q&A

Signatures - Whatsapp, Facebook, Instagram

Is there a way to enable a signature to automatically appear at the end of every message? It works on email but is there a plugin or a feature coming that will allow the signature to appear on anything non email. It could just be a Front feature that puts it in the text box for you. Doesn’t have to sync with the respective apps

12 days ago

Developers

Community topics about Front APIs and SDKs

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Community topics about Front features and workflows

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Community topics about Front Partnerships

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2 topics
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6 topics
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0 topics
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helenaCommunity Manager

Mobile users

New mobile updates: AI summarize & compose, quote comments, dynamic objects

Hello friends 👋 We have a roundup of some very exciting mobile app features to share: 🪄 AI summarize and compose: Quickly draft messages or gather context on long conversation threads, even when you’re on the go. To use AI summarize, simply click the + button in the comment bar, and choose AI summarize. To use AI compose, expand the full composer by clicking the double arrows on a reply message, and click the magic wand in the composer.Learn more about AI compose and summarize here. 💬 Quote comment: View the quoted comment highlights on mobile in messages and in comments by clicking on the highlight to navigate to the quoted comment. It’s not currently possible to select text to create quote comments on mobileLearn more about quote comments here. 🧨 Dynamic objects: You can now click on dynamic object highlights in messages and view the details in the popover, as well as see all the dynamic objects of a conversation in the About this conversation, which is accessed by clicking the t

2 hours ago

Product MarketingCommunity Manager

Power up Front Chat with AI AnswersNew Release

Let AI instantly resolve chat inquiries based on your support content. Customers get faster resolutions and your team can focus on more complex issues that need their expertise. Read more about it here

5 hours ago

Product MarketingCommunity Manager

Easily create views and shared inboxesFeature Update

Now you can create views and shared inboxes directly from the three-dot menu in your sidebar.

160

7 hours ago

anishaFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6568New

added idea PRD-I-6568 Improve look & feel of the Front Knowledge Base — Idea submitted in AHA and pushed to Insided via API

7 hours ago

fernandasilvaRookie

Product Q&A

Whatsapp Reaction 👍

10 hours ago

RikFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6565New

added idea PRD-I-6565 Search Conversations by more than one custom field — Idea submitted in AHA and pushed to Insided via API

12 hours ago

RikFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6564New

added idea PRD-I-6564 Ability to search custom fields for null value — Idea submitted in AHA and pushed to Insided via API

12 hours ago

RikFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6563New

added idea PRD-I-6563 Search by Custom Field Contains — Idea submitted in AHA and pushed to Insided via API

12 hours ago

chandlerNEEnthusiast

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6561New

added idea PRD-I-6561 Read Emails Aloud - Play Emails — Idea submitted in AHA and pushed to Insided via API

1 day ago

Product MarketingCommunity Manager

Upcoming user experience enhancements for Front Chat, WhatsApp, SMS and moreFeature Update

We're excited to announce upcoming UI and UX improvements for chat-like channels to give them the look and feel of more real-time messaging. These updates will better differentiate between inbound messages from customers, outbound messages from agents, and internal-only comments so your team can respond quickly and accurately. Over the next few weeks, we’ll slowly roll these updates out to customers using the following channels: Front Chat, WhatsApp, SMS, Instagram, Facebook, Telegram, Slack, Google Business Messages, and other third-party messaging channels. We estimate that all customers on these channels will see the changes by mid-May. Have any questions or feedback about these changes? Please submit it here with the subject line "UI/UX for chat-like channels feedback."

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1 day ago

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Power up Front Chat with AI AnswersNew Release

Easily create views and shared inboxesFeature Update

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6568New

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6565New

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6564New

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6563New

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Upcoming user experience enhancements for Front Chat, WhatsApp, SMS and moreFeature Update

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