Ideas
Product updates
Events
Groups
Partners
Academy

Ask questions, get answers, and connect with peers

1,171 Topics
2,376 Replies
2,059 Members

Find what you need as a...

Front user or admin

Developer

New in community

Spotlight

Get started on Front

Need help getting up and running?

Product Q&A

Get answers from our team and your peers about Front

Announcements

Subscribe here for latest resources and news about Front

Product updates

Stay in-the-know about the latest Front features

Hot topics

Help others
Categories
Recently active

dominikRookie

Developer Q&A

Chat integration with azure logic

Hello, I would like to ask if it is possible to display the typing indicator while waiting for a response from the API, and secondly, how can I authorize the client logging in to the chatbot via SMS?

1 day ago

nielConversationalist

Product Q&A

Customise Command + Shift + Number app switching keyboard shortcuts

The Command + Shift + Number shortcuts to switch between different Front apps (Inbox, Calendar, Contacts, etc) clashes with the default Firefox shortcuts to switch between containers. Would it be possible to customise or remove these Front shortcuts, or to change them to another modifier by selecting one of the alternative Front shortcut sets?

1 day ago

kavalcioConversationalist

Developer Q&A

Expo (react-native) integration?

Are you planning to add support for Expo for React Native in the future?Our team uses Expo to build and ship our mobile app, and we’ve historically used Intercom (which already has an Expo plugin). We’re considering switching to Front but the lack of Expo support makes the potential switch a big headache.

293

4 days ago

KamConversationalist

Get started on Front

Team Performance Analytics

In reviewing the team performance analytics, I noticed that the average Reply Time and First Reply Time are not displaying for a particular team. I'm unsure why this is happening. It could be related to how the team is handling responses (possibly archiving messages before replying), but I’m not certain. I’d appreciate any insight into what might be causing this.

111

8 days ago

hannahwRookie

Product Q&A

Improving AI resolution

My team and I are trying to find ways to use our AI answers exports to inform the needed updates to our knowledge base to then in turn improve our AI resolution rate and reduce the amount of emails coming into our team. I’m curious if any has found an effective way of doing this, whether it’s using Front’s offerings or supplementing with outside tools?Any thoughts or suggestions are appreciated!

111

9 days ago

dovetail_productionRookie

Developer Q&A

Searching conversations by multiple inboxes

We have a Front integration that involves fetching conversations within a timeframe from selected inboxes, at the moment we paginate through the conversation search endpoint for each inbox ID. However, to ensure that we fetch all the conversations in that timeframe it would be much easier for us if the inbox filter was treated as one of the `OR` filters (from, to, cc, bcc) so that we could filter `inbox:A inbox:B after:<date> before:<date>`

151

9 days ago

grodwConversationalist

Workflows discussion

Single conversation in multiple inboxes?

Hi,I am looking for a way to attach single conversation to two inboxes. This sometimes happens naturally upon merging, but can I do this without? I’d be a lifesaver. Thanks!

263

11 days ago

alec_badilloConversationalist

Workflows discussion

View history of changes to email subject Front

Hello,Is there a way to view history of changes to email subject Front? to see who updated the subject title.

913

18 days ago

twilanswerConversationalist

Developer Q&A

Is there a way to link to compose an SMS?

I’m looking for a way to include a link that users can click on to compose a new Twilio SMS in Front. Ideally it would work similar to clicking the phone number on a contact record (where it opens a compose window with the To: field already pointing to the phone number. Is this possible today? It would be great if it was possible to just have a link like app.front.com/compose?type=sms&to=1234567891 but I’m also open to using the core API to create a new conversation and then link to that conversation.

1143

21 days ago

jettRookie

Get started on Front

Duplicate Rules and Macros

Is there a way top duplicate rules and macros? It’s frustrating to create rules all over again and they are pretty similar.

141

29 days ago

Developers

Community topics about Front APIs and SDKs

Front users

Community topics about Front features and workflows

Partners

Community topics about Front Partnerships

Partner discussion

1 topic

dominikRookie

Developer Q&A

Chat integration with azure logic

Hello, I would like to ask if it is possible to display the typing indicator while waiting for a response from the API, and secondly, how can I authorize the client logging in to the chatbot via SMS?

1 day ago

nielConversationalist

Product Q&A

Customise Command + Shift + Number app switching keyboard shortcuts

1 day ago

GageRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-8734New

added idea PRD-I-8734 Save a Draft Discussion — Idea submitted in AHA and pushed to Insided via API

2 days ago

GageRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-8733New

added idea PRD-I-8733 Add RSVP option to calendar invites in Shared Inboxes — Idea submitted in AHA and pushed to Insided via API

2 days ago

Product MarketingCommunity Manager

Announcements

AI in CX: An industry-by-industry breakdown of what customers wantAnnouncement

In part one of this series, we showed that customers’ familiarity with AI impacts their beliefs and expectations of AI-powered customer service. Our study uncovered three customer personas:Adopters use AI daily Dabblers use AI weekly or monthly Traditionalists use AI less than monthly or never But here’s where it gets interesting: how do these personas play out in the real world across different industries? To find out, we surveyed 4,500 desk workers and segmented them by the types of tools or services they use the most often for work. The top four industries were software-as-a-service (SaaS), logistics, professional services, and financial services. We saw that the number of Adopters, Dabblers, and Traditionalists isn’t evenly distributed — each industry has its own mix, leading to wildly different expectations and support preferences. See the data broken down by industry and how that should inform your CX strategy: https://front.com/blog/ai-in-cx-industry-breakdown

110

2 days ago

ekiblerRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-8727New

added idea PRD-I-8727 Add Excel files to Portal Channels — Idea submitted in AHA and pushed to Insided via API

3 days ago

yuvanConversationalist

Developer Q&A

Can't make a new app on front.com settings?

The first two steps in the documentation to make an app are to go to settings, click on company, and then click developers. However, I can’t see developer as an option and nothing appears on the search bar either when I search for developer. I have been granted admin permission from the company (received it a few hours ago). Sorry if this is a really silly question to ask just no idea how to continue from here.

222

3 days ago

JoelFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-8726New

added idea PRD-I-8726 Increase Limit of Contact csv import — Idea submitted in AHA and pushed to Insided via API

3 days ago

clemente.ortuzarFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-8725New

added idea PRD-I-8725 Notes/Description for Rules — Idea submitted in AHA and pushed to Insided via API

4 days ago

jakeFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-8724New

added idea PRD-I-8724 Merge a conversation from Contact plugin — Idea submitted in AHA and pushed to Insided via API

4 days ago

Events calendar

Check back regularly for upcoming events

Leaderboard

Show full leaderboard

Awarded badges

Gagehas earned the badge Brainy
ekiblerhas earned the badge Innovator
andersen_fronthas earned the badge Conversationalist
roreyhas earned the badge Front Certified Admin
abarderhas earned the badge Innovator

Show all badges

Need more help?

Front Academy

Enroll in hands-on training to achieve your goals with Front

Help Center

Access the Front knowledge base

Contact Support

Contact our Support team and we'll be happy to help you!

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Front credentials

Username *

E-mail address *

First Name *

Last Name

(Private)

Only you and moderators can see this information

Job Title *

Company *

User Type (select all that apply) *

Team

Password *

I certify that I am not a bug bounty hunter, and that I have reviewed and accept the Front Community Terms and Conditions and the Front Privacy Notice.

I will not engage in any sort of penetration testing. I understand that creating a community account as a bug bounty hunter forfeits my right to receive bounties, and opens me to legal, financial, and criminal prosecution.

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Use your Front credentials

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Ask questions, get answers, and connect with peers

Find what you need as a...

Front user or admin

Developer

New in community

Spotlight

Get started on Front

Product Q&A

Announcements

Product updates

Hot topics

Developers

Welcome

Developer Q&A

Developer discussion

API news & updates

Front users

Welcome & resources

Announcements

Get started on Front

Workflows discussion

Product Q&A

Desktop release notes

Partners

Welcome

Partner news & updates

Partner discussion

Events calendar

Check back regularly for upcoming events

Leaderboard

Awarded badges

Need more help?

Front Academy

Help Center

Contact Support