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Meet the next phase of Front AI: Autopilot Playbooks, Resolve, and the all-new Copilot

Forum|Forum|5 days ago

260

Early access

Early access: Build branching rules with AI

Forum|Forum|17 days ago

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What’s New in Front — March 2026 (video recap)

Forum|Forum|1 month ago

770

Join the discussions

Severe freezing and incorrect conversation display in Front (web & desktop)

Hi everyone,We’ve been experiencing consistent performance issues with Front across multiple users, and I wanted to check if anyone else has run into...

D

Forum|Forum|2 days ago

101

How do you structure tags and categories for better organization?

Hi everyone,I’ve been reviewing how we use tags in Front, and I feel like things can get messy if not structured properly.Currently, we use tags like:...

Forum|Forum|1 month ago

884

Combined reporting for users working across multiple inboxes

Hi everyone,I’m trying to figure out the best way to track performance for users who work across multiple shared inboxes.In our case, the user have ac...

D

Forum|Forum|2 days ago

50

Customer Success Rules

Hello, Curious if anyone has seen any rules (outside of the “standard” rule set that really helps CS teams perform well? I am aware of the SLA feature...

Forum|Forum|2 years ago

94417

Knowledge Base Use Cases

Hey folks,We started using the knowledgebase for internal tips and tricks about Front. I’m bringing in other team members to brainstorm how it can be...

Forum|Forum|2 years ago

94916

Copilot suggested replies feature

Hi everyone,We've been exploring Copilot's suggested replies feature and ran into a couple of things that have us a bit puzzled. Hoping someone here h...

Forum|Forum|7 days ago

321

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dyablonovskyiRookie

Product Q&A

Severe freezing and incorrect conversation display in Front (web & desktop)

Hi everyone,We’ve been experiencing consistent performance issues with Front across multiple users, and I wanted to check if anyone else has run into something similar.The main problems we’re seeing:Frequent freezing: when switching between conversat

101

2 hours ago

EknoorRookie

Get started on Front

How do you structure tags and categories for better organization?

Hi everyone,I’ve been reviewing how we use tags in Front, and I feel like things can get messy if not structured properly.Currently, we use tags like:Billing Technical issue Follow-up UrgentBut over time, more tags keep getting added, and it’s becomi

884

11 hours ago

NinjaGumbyConversationalist

[Beta] Inbox UX

Option to save a search as a View

We don’t use views because they are too limited in the filters we can use. But, the search filters can do everything we need. If only we could save a search with all filters as a view, this would solve all our issues.For example,search for any con

Conversation Custom Field as variable in App Object

Hi all, I’m struggling with something….I have a conversation custom field “Shipment Number” and an app object which is basically just a URL.I want to append the shipment number to the URL. Then I can create rules to populate this object when Shipment

dyablonovskyiRookie

Combined reporting for users working across multiple inboxes

Hi everyone,I’m trying to figure out the best way to track performance for users who work across multiple shared inboxes.In our case, the user have access to analytics in more than one inbox, but reporting is still separated per inbox. I’m looking to

Temi.Enthusiast

Copilot suggested replies feature

Hi everyone,We've been exploring Copilot's suggested replies feature and ran into a couple of things that have us a bit puzzled. Hoping someone here has experienced something similar or can shed some light!For context, we use WhatsApp exclusively and

321

6 days ago

chrismaduforRookie

Developer Q&A

Issues with search contacts API

Hi friends!I am implementing a custom solution and need to be able to search and identify contacts on Front with their phone number.I have tried https://api2.frontapp.com/contacts/alt:phone:[Number] returns an exact result if the number exists. Howev

anacblancoEnthusiast

Best practices for routing support vs ops emails in logistics (Front setup)

For those in logistics or similar high-volume environments:Are you routing by issue type, customer, or shipment status? Any best practices for avoiding overlap between ops and support teams?Would love to hear how others are structuring this.

ttautkusRookie

We are new to Front and happy to be here. We will be using Front in a new Scaled Customer Success Model. What tips would you provide in using Front for this specific model?

ttautkusRookie

Has anyone connected Front to Planhat? If so, did you find that this connection was worth your time?

130

20 days ago

Front users

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dyablonovskyiRookie

Product Q&A

Severe freezing and incorrect conversation display in Front (web & desktop)

Hi everyone,We’ve been experiencing consistent performance issues with Front across multiple users, and I wanted to check if anyone else has run into something similar.The main problems we’re seeing:Frequent freezing: when switching between conversat

101

2 hours ago

P

Product MarketingCommunity Manager

Support customers in any language, across channelsFeature Update

AI Translate is now supported across all chat-like channels — SMS, WhatsApp, Facebook Messenger, Front Chat, and custom channels — so you can quickly translate messages and support customers in their preferred language.Learn how to translate messages

201

11 hours ago

EknoorRookie

Get started on Front

How do you structure tags and categories for better organization?

Hi everyone,I’ve been reviewing how we use tags in Front, and I feel like things can get messy if not structured properly.Currently, we use tags like:Billing Technical issue Follow-up UrgentBut over time, more tags keep getting added, and it’s becomi

884

11 hours ago

jakeFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-9835New

added idea PRD-I-9835 Add "Number of Messages" to rule condition — Idea submitted in AHA and pushed to Insided via API

1

10

15 hours ago

jakeFronteer

AHA idea undefinedNew

added idea [Deleted] — Idea submitted in AHA and pushed to Insided via API

1

20

15 hours ago

NinjaGumbyConversationalist

[Beta] Inbox UX

Option to save a search as a View

We don’t use views because they are too limited in the filters we can use. But, the search filters can do everything we need. If only we could save a search with all filters as a view, this would solve all our issues.For example,search for any con

794

1 day ago

clemente.ortuzarFronteer

[Beta] AI Admin

Early access: Build branching rules with AITopic feedback

Hey everyone 👋We're opening up early access to something I've been really excited about: Build with AI for branching rules. Build with AI input on branching rules You'll now see an "Build with AI" button right inside the editor. Click it, describe wh

Conversation Custom Field as variable in App Object

Hi all, I’m struggling with something….I have a conversation custom field “Shipment Number” and an app object which is basically just a URL.I want to append the shipment number to the URL. Then I can create rules to populate this object when Shipment

dyablonovskyiRookie

Combined reporting for users working across multiple inboxes

Hi everyone,I’m trying to figure out the best way to track performance for users who work across multiple shared inboxes.In our case, the user have access to analytics in more than one inbox, but reporting is still separated per inbox. I’m looking to

Product MarketingCommunity Manager

Connect Guru and Confluence as AI knowledge sources — with better sync visibilityFeature Update

Now you can connect Guru and Confluence as knowledge sources in Front AI settings, giving Copilot and Autopilot access to private knowledge bases for more informed responses.We've also made it easier to understand how your content is processed. Open

190

P

3 days ago

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