Ideas
Product updates
Events
Groups
Partners
Academy

New post
Login

Ask questions, get answers, and connect with peers

Front users

Welcome & resources

Learn how to use this community and introduce yourself to fellow Front users!

Announcements

Subscribe here for latest resources and news about Front

Get started on Front

Need help getting up and running?

Workflows discussion

Find inspiration from fellow Front users

Product Q&A

Get answers from our team and your peers about Front

Product feedback

Submit ideas and suggestions to our team

Product updates

Stay in the know about the latest Front features

Featured topics

Feature

Put AI agents to work with your team for seamless collaboration

Forum|Forum|23 hours ago

90

Feature

Front’s MCP server: Bring Front into your AI workflows

Forum|Forum|2 months ago

24130

Interview

New series alert: Untangled Ops 🐍

Forum|Forum|2 months ago

1980

Join the discussions

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my con...

Forum|Forum|1 month ago

1584

Single Best Tip

What has been the single BEST tool you have used in Front?

Forum|Forum|2 years ago

147518

Best practices for new Front users

As a new Front user I’m very interested to learn and to know more about this amazing tool. I’d love to hear what tips, shortcuts or best practices hav...

Forum|Forum|4 months ago

1952

Organizing client inboxes for an agency

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought...

Forum|Forum|3 months ago

5637

QA coverage gaps are a visibility problem, not a training problem

Most QA programs still run on sampling. A manager pulls a handful of conversations a month, scores them against a rubric, and calls it quality assuran...

Forum|Forum|14 days ago

110

100 attachment limit problem with a channel

Dear Team, Kindly note that we are receiving the below message when trying to send an email from one of our channels.

Forum|Forum|3 years ago

5332

Help others
Categories
Recently active

helena_wangFronteer

[Beta] Bring Your Own Agent

Improving the performance of your AI Agents

Hey! I’m Helena, part of the product team building out Compass - your tools in Front to measure and tune the quality of your AI Agents running in Front. We’ve released Opportunities - these will appear in your Agent Performance as fix suggestions (up

50

8 hours ago

NinjaGumbyConversationalist

[Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

693

5 days ago

harryHelper

Workflows discussion

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

1584

8 days ago

pitRookie

MCP server

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

572

12 days ago

helena_wangFronteer

[Beta] Bring Your Own Agent

Updates to the Quality Signal Filter in AI Agent Replies Hub

A couple updates to the Quality Signals filter in your agent Replies Hub to help you triage AI Agent replies and review improvement areas for your AI Agents: Filter replies by Quality rating: We rate AI Agent drafts and replies based on the quality s

200

13 days ago

alyshaConversationalist

Product Q&A

Single Best Tip

What has been the single BEST tool you have used in Front?

147518

13 days ago

TechNinjasConversationalist

Workflows discussion

Organizing client inboxes for an agency

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

5637

14 days ago

mkonzenConversationalist

MCP server

Analytics API availability

I was hoping to run some high-level reports through Claude using Front’s Analytics API, but hadn’t realized the Analytics API isn’t exposed in the MCP. Is there a timeline for this?Here is exactly what I was after:Total inbound message volume by inbo

1842

18 days ago

FyddyRSEnthusiast

Autopilot replies and decisions

Auto Replies from From Distribution List

Our operations email is basically a distribution list that consist of our shared mailbox + archiving backend. We would like to take advantage of the auto reply feature on FRONT.Has anyone found a good workaround, or an easy way to automate replies w

341

21 days ago

jason_bajisConversationalist

Workflows discussion

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is how experienced teams decide when to create new rules, tags, or automations versus keeping things manu

361

22 days ago

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

211 topics

Connect external data and tools

36 topics

Autopilot replies and decisions

3 topics

Copilot assistance

1 topic

Analyze with AI

2 topics

MCP server

12 topics

Get help

Ask questions about Front features, getting started on Front, or how to use the community.

Welcome & resources

6 topics

Announcements

116 topics

Admin and settings Q&A

166 topics

Product Q&A

386 topics

Desktop release notes

31 topics

Developers

Community topics about Front APIs and SDKs

Welcome

3 topics

Developer Q&A

403 topics

Developer discussion

37 topics

API news & updates

93 topics

Partners

Community topics about Front Partnerships

Welcome

2 topics

Partner news & updates

11 topics

Partner discussion

6 topics

liz_doyleFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10153New

added idea PRD-I-10153 Display inbound Microsoft Purview-encrypted emails inside Front — Idea submitted in AHA and pushed to Insided via API

1

30

6 hours ago

helena_wangFronteer

[Beta] Bring Your Own Agent

Improving the performance of your AI Agents

Hey! I’m Helena, part of the product team building out Compass - your tools in Front to measure and tune the quality of your AI Agents running in Front. We’ve released Opportunities - these will appear in your Agent Performance as fix suggestions (up

50

8 hours ago

helenaCommunity Manager

Put AI agents to work with your team for seamless collaborationNew feature

We built Front's shared inbox so nothing got stuck with one person holding all the context. Now that your workforce includes AI agents too, we’re bringing those same collaboration capabilities to your AI teammates.If you're running Autopilot, or an a

280

23 hours ago

helenaCommunity Manager

Announcements

Put AI agents to work with your team for seamless collaborationFeature

We built Front's shared inbox so nothing got stuck with one person holding all the context. Now that your workforce includes AI agents too, we’re bringing those same collaboration capabilities to your AI teammates.If you're running Autopilot, or an a

90

23 hours ago

raffiEnthusiast

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10151New

added idea PRD-I-10151 let users reorder the / menu, or surface the most-used option first — Idea submitted in AHA and pushed to Insided via API

1

50

1 day ago

zachihleRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10150New

added idea PRD-I-10150 Allow ordering of slash commands in the composer — Idea submitted in AHA and pushed to Insided via API

1

40

1 day ago

abby_schellFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10148New

added idea PRD-I-10148 Front MCP: Ability to generate scheduling links — Idea submitted in AHA and pushed to Insided via API

1

40

1 day ago

abby_schellFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10147New

added idea PRD-I-10147 Ability to tap to create an event on Front calendar (mobile) — Idea submitted in AHA and pushed to Insided via API

1

70

1 day ago

NinjaGumbyConversationalist

[Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

693

5 days ago

marie_chardonFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10146New

added idea PRD-I-10146 Show tag nesting in views — Idea submitted in AHA and pushed to Insided via API

1

60

5 days ago

Events calendar

Check back regularly for upcoming events

Leaderboard

Awarded badges

raffihas earned the badge Visionary
zachihlehas earned the badge Brainy
abby_schellhas earned the badge Innovator
kosubhas earned the badge Visionary
kosubhas earned the badge Brainy

Show all badges

Need more help?

Front Academy

Enroll in hands-on training to achieve your goals with Front

Help Center

Access the Front knowledge base

Contact Support

Contact our Support team and we'll be happy to help you!

Powered by Gainsight

Terms & ConditionsAccessibility statement

Sign up

Already have an account? Login

Use your Front credentials

Log in with Front

or

Username *

E-mail address *

Company *

Job Title *

User Type (select all that apply) *

Team

First Name *

Last Name

(Private)

Only you and moderators can see this information

*

Why are you joining the community?

Password *

I certify that I am not a bug bounty hunter, and that I have reviewed and accept the Front Community Terms and Conditions and the Front Privacy Notice.

I will not engage in any sort of penetration testing. I understand that creating a community account as a bug bounty hunter forfeits my right to receive bounties, and opens me to legal, financial, and criminal prosecution.

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Use your Front credentials

Log in with Front

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview