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Smart Products Webinar Replay: June 2026 Edition

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Interested in bringing your own AI agent into Front?

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Join the discussions

Connecting Multiple Front Instances

Is there any way to connect multiple Front instances? We currently have 2 separate Front instances, and want to keep them separate. However we have...

Forum|Forum|1 day ago

71

How are teams managing SLA tracking across multiple inboxes?

Hi everyone,I'm interested in hearing how other teams manage SLA tracking when supporting customers across multiple inboxes.Our team handles conversat...

Forum|Forum|6 days ago

181

Rule Condition Limit

Is there a limit to the amount of conditions an inbox rule can have? We currently have a rule to auto archive based on the From address. The list of...

Forum|Forum|1 day ago

70

Problems with paste formatting

Usually when I want to paste into Front and keep the formatting, all I have to do is select the ‘Paste’ option or Ctrl + V and it does it with no prob...

Forum|Forum|15 days ago

422

Setting rules as a delegate?

I’m a delegate for my boss’s inbox and I’ve been asked to create rules and automations for it. I already know there are certain things I can’t do as a...

Forum|Forum|1 year ago

1633

Best practices for handling customers who reply to old archived threads with new requests

Hi everyone,We're reviewing our support workflow and have run into a common challenge: customers often reply to an old resolved email thread when they...

Forum|Forum|6 days ago

321

Help others
Categories
Recently active

tyler.fontaineRookie

[Beta] MCP Server

MCP does not expose rule-generated comments

The MCP only provides human-generated comments when reading a conversation. We have many rules and automations which leave comments back, which do not seem to be exposed and should be, as they're important overall context of a ticket.

7112

1 hour ago

infra_teamRookie

Product Q&A

Connecting Multiple Front Instances

Is there any way to connect multiple Front instances? We currently have 2 separate Front instances, and want to keep them separate. However we have a few users that need access to both. Is there anyway to grant a user access to 2 Front instances u

71

13 hours ago

jeremyRookie

[Beta] MCP Server

How to Read Full Message Content with MCP

I got the MCP connected via Claude but it is telling me that the message content is truncated to 200 characters so it can’t read the full messages within a conversation. There isn’t a read_message tool or a flag to tell the MCP to return the full mes

infra_teamRookie

Is there a limit to the amount of conditions an inbox rule can have? We currently have a rule to auto archive based on the From address. The list of addresses is about 20 long right now, but will we eventually reach a limit if we keep adding them?

70

1 day ago

tyler.fontaineRookie

[Beta] MCP Server

Searching for conversations by ticket number

It seems that ticketing features have been sadly left behind. You can only search by tags/content, but not by ticket ID? conversation IDs aren't human friendly, but ticket numbers are. And since they are unique anyway, we'd love to be able to find th

171

2 days ago

tyler.fontaineRookie

[Beta] MCP Server

Exposing Conversation custom fields

The MCP does not seem to expose conversation custom fields, though it does for contacts. We'd really like to be able to extract things from conversation custom fields as well.

141

2 days ago

aap1Conversationalist

Product Q&A

Problems with paste formatting

Usually when I want to paste into Front and keep the formatting, all I have to do is select the ‘Paste’ option or Ctrl + V and it does it with no problem. However, the past day or so, anytime I paste from any application into Front, it switches to st

422

3 days ago

pgagent01Rookie

Workflows discussion

Best practices for handling customers who reply to old archived threads with new requests

Hi everyone,We're reviewing our support workflow and have run into a common challenge: customers often reply to an old resolved email thread when they actually have a completely new request.Currently, when this happens, the conversation reopens in Fr

321

6 days ago

tdikunConversationalist

[Beta] MCP Server

Unable to Configure MCP With Claude

I am not an AI n00b, I have configured dozens of MCP servers for our organization, including building our own custom Front MCP deployed on our own server architecture. I am trying to migrate to the official one, and cannot figure out how to make it w

49637

6 days ago

Javier - Developer RelationsCommunity Manager

[Beta] MCP Server

MCP server + Bring Your Own Agent into Front

Hey beta testers,We have a related beta we’re launching that has to do with bringing your own AI agents into Front. We know that some of you are using the MCP server to provide Front context to AI agents running complex workflows. We’d like to make t

450

6 days ago

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

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Community topics about Front Partnerships

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6 topics

tyler.fontaineRookie

[Beta] MCP Server

MCP does not expose rule-generated comments

The MCP only provides human-generated comments when reading a conversation. We have many rules and automations which leave comments back, which do not seem to be exposed and should be, as they're important overall context of a ticket.

7112

1 hour ago

conniechenFronteer

Mobile users

Updated mobile app is now available for early access

We are actively working on updating the Front mobile app to better match the styling and information architecture of the current web and desktop apps. As part of this update, we’ve also refreshed the look and feel so it is sleeker, more native-feelin

infra_teamRookie

Connecting Multiple Front Instances

Is there any way to connect multiple Front instances? We currently have 2 separate Front instances, and want to keep them separate. However we have a few users that need access to both. Is there anyway to grant a user access to 2 Front instances u

71

13 hours ago

pgagent04Rookie

Workflows discussion

How are teams managing SLA tracking across multiple inboxes?

Hi everyone,I'm interested in hearing how other teams manage SLA tracking when supporting customers across multiple inboxes.Our team handles conversations from several channels, and one challenge we've been running into is maintaining consistent resp

181

14 hours ago

Matthew MeeksFronteer

Announcements

Smart Products Webinar Replay: June 2026 EditionRecording

Hey there 👋,Replay our live training on how to set up and use Smart CSAT and Smart QA, two incredible functionalities powered by Front AI. You can rewatch the training here. Here’s what we covered:How to properly set up Smart QA and Smart CSAT for c

100

21 hours ago

phoebe_lamFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-9937New

added idea PRD-I-9937 Improve Validation and Testing Options for WhatsApp Templates — Idea submitted in AHA and pushed to Insided via API

1

30

21 hours ago

phoebe_lamFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-9936New

added idea PRD-I-9936 Support for Media-Header WhatsApp Templates via Channel API — Idea submitted in AHA and pushed to Insided via API

1

00

21 hours ago

rachaelEnthusiast

[Beta] MCP Server

Message body is truncated

When we read a conversation via the API/connector, the message body comes back truncated to roughly 200 characters.That truncation means the assistant sometimes drafts without the full context — e.g. it asked a customer for a photo when, further down

584

23 hours ago

jeremyRookie

[Beta] MCP Server

How to Read Full Message Content with MCP

I got the MCP connected via Claude but it is telling me that the message content is truncated to 200 characters so it can’t read the full messages within a conversation. There isn’t a read_message tool or a flag to tell the MCP to return the full mes

infra_teamRookie

Is there a limit to the amount of conditions an inbox rule can have? We currently have a rule to auto archive based on the From address. The list of addresses is about 20 long right now, but will we eventually reach a limit if we keep adding them?

70

1 day ago

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