Ask questions, get answers, and connect with peers

Hiring Implementor / Freelancer for Front

We are looking for an individual to work with an ongoing basis to better customize our Front setup alongside our teams to get the full use out of the platform.

181

yier_wuRookie

Expose Knowledge Base tools in the MCP server (read article + list, with link targets preserved)

Hi Front team,Sharing a feature request for the MCP server. First, thanks for the open beta and for gathering feedback here directly.The MCP server currently has no Knowledge Base tools. I'd love to see the KB surfaced through MCP.We run a public hel

332

rbenllanosRookie

¿Cuál es la mejor forma de configurar reglas de bandeja compartida para un equipo de ventas de 3 personas?

We're a sales team of just three people at a small, local growth company, and we're using a shared inbox on the front end. We're struggling to decide how many routing rules are worth creating when we're so small: should we route by customer type, by

191

LorinConversationalist

MCP Registration URL missing for ChatGPT Connector

Hi,I am following your steps for connecting our Ai assistant (ChatGPT), but the Registration URL does not auto-populate. What is the Registration URL for Front’s MCP?A walk-through video showing how to connect Ai assistants would be extremely helpful

916

5 days ago

romanpeyRookie

API / MCP gap: no way to fetch a user's "Open" view (personal + assigned + subscribed)

I run an AI agent on claude that sweeps my Front every morning and surfaces what actually needs my attention, especially activity on our biggest deals. Front is the source of truth for that, so the agent reads conversations through the API (and I loo

2095

6 days ago

raphael_maletFronteer

Product Q&A

Parent-Child Accounts

Hi everyone, I’m interested to see how accounts could be leveraged in a rather specific way. I’m thinking about a use case where a Parent Company (Acme) has Subsidiaries (Acme France, Acme USA, Wayne Corp...), with sometimes different domain names.Tr

241

6 days ago

erictal_devConversationalist

Workflows discussion

Routing to the right owner when the "source of truth" lives outside Front (license/eligibility-based routing)

In regulated industries (lending, insurance, healthcare), who's allowed to handle a conversation often depends on something Front doesn't natively know - an active license, a coverage territory, a compliance certification - that lives in an external

271

9 days ago

lindvallRookie

Timeouts when connecting to MCP endpoint

I’ve been running into problems with Claude reporting timeouts when I try to start a new session and use the Front MCP. In 8 of the last 12 sessions I’ve had exactly 60 seconds after a successful connect, the local log shows HTTP connection dropped

1392

10 days ago

mkonzenRookie

Analytics API availability

I was hoping to run some high-level reports through Claude using Front’s Analytics API, but hadn’t realized the Analytics API isn’t exposed in the MCP. Is there a timeline for this?Here is exactly what I was after:Total inbound message volume by inbo

612

10 days ago

bcarrollRookie

Claude Chat: custom connector connected, but Front tools aren't surfacing

I just followed the documented process for creating a custom connector to leverage the Front MCP within Claude chat. First, I set up the OAuth app in Front and selected the MCP Server feature. Then, I created the custom app in Claude Web. After cr

725

10 days ago

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

207 topics

Connect external data and tools

36 topics

Autopilot replies and decisions

1 topic

Copilot assistance

1 topic

Analyze with AI

2 topics

MCP server

1 topic

Get help

Ask questions about Front features, getting started on Front, or how to use the community.

Welcome & resources

6 topics

Announcements

115 topics

Get started on Front

161 topics

Product Q&A

385 topics

Desktop release notes

30 topics

Developers

Community topics about Front APIs and SDKs

Welcome

3 topics

Developer Q&A

401 topics

Developer discussion

37 topics

API news & updates

91 topics

Partners

Community topics about Front Partnerships

Welcome

2 topics

Partner news & updates

11 topics

Partner discussion

6 topics

martin_silvaFronteer

[Beta] AI knowledge source updates

Welcome to the Knowledge Sources for AI communityList of topics

OverviewThank you for joining the Knowledge Sources for AI community! We're excited to have you here as we transform how Front AI learns from your company's knowledge.Knowledge Sources power Front AI by connecting Copilot and Autopilot to your compan

bao_vuFronteer

Create application channels via the Core APICHANNELS

You can now create application channels programmatically, without manual setup in the Front UI for every new channel your app needs. This unlocks fully automated provisioning flows so your integration can spin up channels as customers onboard or as n

150

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10029New

lhornbackRookie

added idea PRD-I-10029 Color code by each team/group — Idea submitted in AHA and pushed to Insided via API

1

30

NoBull MarketingRookie

Hiring Implementor / Freelancer for Front

We are looking for an individual to work with an ongoing basis to better customize our Front setup alongside our teams to get the full use out of the platform.

181

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10027New

marie_chardonFronteer

added idea PRD-I-10027 Anonymised CSat — Idea submitted in AHA and pushed to Insided via API

1

40

3 days ago

ronan_kilclineFronteer

Teammate Groups vs Custom Roles

New to Front? Here's what teammate groups are, and why they replaced custom roles. If you're newer to Front you might see people mention "custom roles" and "teammate groups" and wonder what the difference is. Front moved from one to the other, so I w

140

yier_wuRookie

Expose Knowledge Base tools in the MCP server (read article + list, with link targets preserved)

Hi Front team,Sharing a feature request for the MCP server. First, thanks for the open beta and for gathering feedback here directly.The MCP server currently has no Knowledge Base tools. I'd love to see the KB surfaced through MCP.We run a public hel

332

rbenllanosRookie

¿Cuál es la mejor forma de configurar reglas de bandeja compartida para un equipo de ventas de 3 personas?

We're a sales team of just three people at a small, local growth company, and we're using a shared inbox on the front end. We're struggling to decide how many routing rules are worth creating when we're so small: should we route by customer type, by

191

Extracting new message content from the API (existing solutions?)

rogierEnthusiast

Developer Q&A

Setup: I sync messages from the Core API and process them downstream. For that I need just the new content of each message, not the quoted thread history, signatures or disclaimers.What the API gives me:- `body` - full HTML, including everything- `te

221

R