Ask questions, get answers, and connect with peers

Knowledge Base- Customer Portal

Hello,We started using the Front Knowledge Base to help the company internally. We would like to help the organization externally as well, how can Front help the customer portal information reach the customers effectively any tips?

272

14 hours ago

hannahoConversationalist

Reordering Knowledge Base Articles

Why is the drag-and-drop method the only way to reorder articles in the Knowledge Base? And, why is it so glitchy? It typically takes me multiple attempts to rearrange the articles and get them exactly right. And then, when I have them in the right o

143

H

hlaneConversationalist

Feature Request/Question - Ability to Archive in Just ONE Inbox

Hi!We often have emails that are linked or are in two inboxes for our internal teams that work together. Is there anyway to archive an email/ticket in just ONE inbox? The only option that I see if a button that says “Archive in 2 inboxes” but I only

283

LorinConversationalist

Unmerge option/button

After conversations had been merged together (on purpose or by mistake), situations change where we are needing conversations to be unmerged. This cannot be achieved due to the inablity to unmerge conversations. Many times, this has resulted in Emplo

250

bprConversationalist

Per-account Done/Later views

One of the reasons we stopped using Front when the redesign bomb dropped last year is that we could no longer go into each account that we had in Front (which is many) and look at Archived (“Done”) and Snoozed (“Later”) for each account. It all got s

8210

4 days ago

Javier - Developer RelationsCommunity Manager

Connectors

Jira workshop recap

View a recap of our Jira Connectors workshop here:

40

5 days ago

ransomConversationalist

Developer Q&A

Fronto API Retrieving Open Conversations

We are really struggling with this.Our goal is to receive a list of ‘open’ conversations in our personal inbox. This includes direct messages AND a any conversation that we are subscribed to (participant of) both in Shared Inboxes and Teammates Inbox

435

6 days ago

wesamConversationalist

Developer Q&A

Only partners can access channels

We have API integration with FrontApp for many years using our live account. We need to build an application channel for internal use only that will be used to handle specific type of group messages not currently supported by FrontApp.I already setup

171

7 days ago

specialwhipConversationalist

Scope AI replies by inbox?

Hi,We have a single workplace with two inboxes, each representing a different product. AI is enabled for both inboxes, and we use shared rules and templates.We’ve noticed that AI-generated replies (Copilot, and I assume Autopilot as well) will someti

141

8 days ago

laforceConversationalist

Get started on Front

Front Setup - "identifying your topics" ... seems to be taking a long time

HiJust setting up Front. It seems to be taking a long time "identifying your topics" in the set up. It’s fair to say that our email account is pretty large 28,300 sent items so would that be the reason?Maybe I’m just impatient :)Thanks

904

11 days ago

Front users

Community topics about Front features and workflows

Welcome & resources

6 topics

Announcements

99 topics

Get started on Front

138 topics

Product Q&A

369 topics

Workflows discussion

181 topics

Connectors

26 topics

Desktop release notes

27 topics

Developers

Community topics about Front APIs and SDKs

Welcome

3 topics

Developer Q&A

388 topics

Developer discussion

37 topics

API news & updates

74 topics

Partners

Community topics about Front Partnerships

Welcome

2 topics

Partner news & updates

11 topics

Partner discussion

6 topics

phoebe_lamFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9595New

added idea PRD-I-9595 As a company admin, be able to limit specific users from connecting their individual channel to Front — Idea submitted in AHA and pushed to Insided via API

1

00

1 hour ago

dedarritchonFronteer

Developer Q&A

Integrate Google Scheduler into Front

Integrate Google Scheduler into Front in 3 simple steps: Step 1: From your Booking Page Sharing Options copy the src url form the Website embed tab (Inline Booking page): Step 2: Create a new App, add a name and an Icon you can easily recognize: Ste

60

2 hours ago

S

samfromfrontFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-9593New

added idea PRD-I-9593 Chat Concurrency Tracking & Analytics — Idea submitted in AHA and pushed to Insided via API

1

10

S

4 hours ago

felipe_apablazaFronteer

Desktop release notes

Front Desktop 3.68.0

This release upgrades the underlying Electron library to version 37.9.0.

70

11 hours ago

deborah_mwilaConversationalist

Knowledge Base- Customer Portal

Hello,We started using the Front Knowledge Base to help the company internally. We would like to help the organization externally as well, how can Front help the customer portal information reach the customers effectively any tips?

272

14 hours ago

RichFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-9590New

added idea PRD-I-9590 Ability to send personalised pop ups to internal users — Idea submitted in AHA and pushed to Insided via API

1

20

15 hours ago

markmConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9589New

added idea PRD-I-9589 React to internal comments with emoji via the API — Idea submitted in AHA and pushed to Insided via API

1

00

20 hours ago

hannahoConversationalist

Reordering Knowledge Base Articles

Why is the drag-and-drop method the only way to reorder articles in the Knowledge Base? And, why is it so glitchy? It typically takes me multiple attempts to rearrange the articles and get them exactly right. And then, when I have them in the right o

143

H

hlaneConversationalist

Feature Request/Question - Ability to Archive in Just ONE Inbox

Hi!We often have emails that are linked or are in two inboxes for our internal teams that work together. Is there anyway to archive an email/ticket in just ONE inbox? The only option that I see if a button that says “Archive in 2 inboxes” but I only

283

conniechenFronteer

Provide feedback on private view creation improvements

In this coming update, we’re making a few improvements to how you create private views from the inbox.Adding an entry point to create a private view directly from the sidebar Simplifying the field selection so you only see what you need Adding Topics

7712