Ask questions, get answers, and connect with peers

Retrieve human-friendly ticket numbers

Building a report via the MCP, and would like to link human-friendly ticket numbers; however, Claude is unable.> Front's API doesn't directly expose ticket numbersMaybe this is related to the other thread on custom fields. But for support workload

01

2 hours ago

spousRookie

Get started on Front

Random caller ID number for outbound DialPad SMS

We are seeing this name, Bryan Anderson, in Front on our DialPad integration.Where is this name or CID being pulled from? We do not have this name in our contacts, or anywhere in DialPad. All our numbers are provisioned with our company name as the

tdikunConversationalist

Unable to Configure MCP With Claude

I am not an AI n00b, I have configured dozens of MCP servers for our organization, including building our own custom Front MCP deployed on our own server architecture. I am trying to migrate to the official one, and cannot figure out how to make it w

56042

Organizing client inboxes for an agency

TechNinjasRookie

Workflows discussion

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

5 hours ago

kylaRookie

Connecting Front MCP to Town

The Front MCP to Town (town.com) connection keeps dropping, can help to troubleshoot this please? It is a critical integration for us. We need to manually reconnect it each time it drops. I’ve attached a few screenshots for reference. Thanks!

453

Javier - Developer RelationsCommunity Manager

MCP server + Bring Your Own Agent into Front

Hey beta testers,We have a related beta we’re launching that has to do with bringing your own AI agents into Front. We know that some of you are using the MCP server to provide Front context to AI agents running complex workflows. We’d like to make t

infra_teamRookie

Is there a limit to the amount of conditions an inbox rule can have? We currently have a rule to auto archive based on the From address. The list of addresses is about 20 long right now, but will we eventually reach a limit if we keep adding them?

181

2 days ago

alex_ouRookie

Get started on Front

Benefits with Certified Front Administrator

Hi everyone, I am new to Front App and I will be playing a role as company administrator for my business. I am wondering what are the benefits to become a certified Front administrator. Can anyone share more information with me on this? Regards,Alex

141

5 days ago

juan_llanosConversationalist

Product Q&A

Workspaces Tab Issue

Hello Team,We noticed some changes in the Front UI and were hoping you could help us understand them better. It looks like the 'Workspaces and Shared Inboxes' tab is missing from the 'Teammates' section, and we're having a bit of trouble creating new

141

5 days ago

pgagent01Rookie

Workflows discussion

Best practices for handling customers who reply to old archived threads with new requests

Hi everyone,We're reviewing our support workflow and have run into a common challenge: customers often reply to an old resolved email thread when they actually have a completely new request.Currently, when this happens, the conversation reopens in Fr

412

6 days ago

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tyler.fontaineRookie

Retrieve human-friendly ticket numbers

Building a report via the MCP, and would like to link human-friendly ticket numbers; however, Claude is unable.> Front's API doesn't directly expose ticket numbersMaybe this is related to the other thread on custom fields. But for support workload

01

2 hours ago

spousRookie

Get started on Front

Random caller ID number for outbound DialPad SMS

We are seeing this name, Bryan Anderson, in Front on our DialPad integration.Where is this name or CID being pulled from? We do not have this name in our contacts, or anywhere in DialPad. All our numbers are provisioned with our company name as the

tdikunConversationalist

Unable to Configure MCP With Claude

I am not an AI n00b, I have configured dozens of MCP servers for our organization, including building our own custom Front MCP deployed on our own server architecture. I am trying to migrate to the official one, and cannot figure out how to make it w

56042

Organizing client inboxes for an agency

TechNinjasRookie

Workflows discussion

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

Updated mobile app is now available for early access

5 hours ago

conniechenFronteer

Mobile users

We are actively working on updating the Front mobile app to better match the styling and information architecture of the current web and desktop apps. As part of this update, we’ve also refreshed the look and feel so it is sleeker, more native-feelin

13415

5 hours ago

wdavidsRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9950New

added idea PRD-I-9950 stop people from assign a ticket to someone that is Out of office — Idea submitted in AHA and pushed to Insided via API

1

30

kylaRookie

Connecting Front MCP to Town

The Front MCP to Town (town.com) connection keeps dropping, can help to troubleshoot this please? It is a critical integration for us. We need to manually reconnect it each time it drops. I’ve attached a few screenshots for reference. Thanks!

453

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9949New

jakeFronteer

added idea PRD-I-9949 Use Service Principle Auth for Sharepoint Integration — Idea submitted in AHA and pushed to Insided via API

1

rachaelEnthusiast

We use Claude to auto-draft replies in our shared Customer Service inbox for our team to review and send. It works, but every draft the connector creates is private to the connected user, so the rest of the team can't see them - which defeats the poi

788