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Featured topics

Recording

Live demo: Your team and AI agents together in Front

4 days ago

420

Announcement

Front admins: join us in the Security & Governance beta group

10 days ago

100

Feature

Put AI agents to work with your team for seamless collaboration

24 days ago

630

Join the discussions

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is ho...

1 month ago

842

Front Salesforce Integration

We are implementing Front and all very new to the system. Does anyone have additional information on the Salesforce integration? We currently use the...

1 year ago

3985

Add count for tickets in Later tab (Waiting status)

Can we get a count on emails/tickets that are on “Waiting” status beside the Later tab? The Later tab is helpful in quickly filter tickets on hold but...

15 days ago

332

How do you structure internal IT requests in Front?

Hi everyone,For those using Front for internal IT support (not customer-facing): how do you set it up?- Dedicated shared inbox or a channel inside an...

22 days ago

290

Curious about Front’s new AI Agents: What are your go-to day-to-day workflows and use cases?

Hey Front Community! 👋I’ve been following the updates around Front’s new AI Agent features, and I’m really intrigued by how much potential they have t...

23 days ago

1223

Help others
Categories
Recently active

kwalkerConversationalist

asked in Workflows discussion

Tags

Wondering how end users utilize the tagging function, in a group that manages a small-scale project for new retirement plan implementations to help manage outstanding tasks and timelines. Does it make the most sense to tag by client and use statuses?

4574

22 hours ago

jason_bajisConversationalist

asked in Workflows discussion

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is how experienced teams decide when to create new rules, tags, or automations versus keeping things manu

842

23 hours ago

sanzuoniConversationalist

asked in Admin and settings Q&A

Front Salesforce Integration

We are implementing Front and all very new to the system. Does anyone have additional information on the Salesforce integration? We currently use the Salesforce plugin as well as Calendly for meetings and want to ensure events and emails flow through

3985

9 days ago

helena_wangFronteer

asked in [Beta] Smart QA updates

Smart QA Model Upgrade 💫 Join the BETA

Your Smart QA scores are about to get a lot more honest. Want first access?Smart QA already scores every teammate on every conversation, not just a sample. Our upgraded model makes that signal sharper: it reads nuance better, is more disciplined abou

40

9 days ago

NinjaGumbyConversationalist

asked in [Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

1286

9 days ago

diogo_sousaRookie

asked in Connect external data and tools

Keeping Front Knowledge Base articles in sync with docs maintained in Notion

Hi all,We write and review our internal IT documentation in Notion (draft → review → publish). We'd like Front's Knowledge Base to be where people actually read it, but copy-pasting every article after each revision doesn't scale.Has anyone automated

952

17 days ago

diogo_sousaRookie

asked in Workflows discussion

How do you structure internal IT requests in Front?

Hi everyone,For those using Front for internal IT support (not customer-facing): how do you set it up?- Dedicated shared inbox or a channel inside an existing one?- Tags per category (access, hardware, software) or custom fields?- Rules for auto-assi

290

22 days ago

helena_wangFronteer

asked in [Beta] Bring Your Own Agent

Improving the performance of your AI Agents

Hey! I’m Helena, part of the product team building out Compass - your tools in Front to measure and tune the quality of your AI Agents running in Front. We’ve released Opportunities - these will appear in your Agent Performance as fix suggestions (up

430

24 days ago

harryHelper

asked in Workflows discussion

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

2547

1 month ago

pitRookie

asked in MCP server

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

1322

1 month ago

Show more activity

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

213 topics

Connect external data and tools

37 topics

Autopilot replies and decisions

3 topics

Copilot assistance

1 topic

Analyze with AI

2 topics

MCP server

12 topics

Get help

Ask questions about Front features, getting started on Front, or how to use the community.

Welcome & resources

6 topics

Announcements

118 topics

Admin and settings Q&A

166 topics

Product Q&A

387 topics

Desktop release notes

32 topics

Developers

Community topics about Front APIs and SDKs

Welcome

3 topics

Developer Q&A

403 topics

Developer discussion

37 topics

API news & updates

95 topics

Partners

Community topics about Front Partnerships

Welcome

2 topics

Partner news & updates

11 topics

Partner discussion

6 topics

kgarveyConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10201New

added idea PRD-I-10201 Optimize Front iOS for iPhone Duo — Idea submitted in AHA and pushed to Insided via API

1

00

11 hours ago

PedroManriqueFrontFronteer

published in [Beta] Security & Governance

What does your security team need from Front's logs?Give feedback

For most security teams, Front is close to a blind spot. An admin can see audit logs in Front's settings and export them as CSV, but there is no way to get login activity, admin changes or data access into the tools your security team actually works

281

A

16 hours ago

elodie_bartheFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10200New

added idea PRD-I-10200 Front MCP: access analytics metrics — Idea submitted in AHA and pushed to Insided via API

1

00

17 hours ago

kwalkerConversationalist

asked in Workflows discussion

Tags

Wondering how end users utilize the tagging function, in a group that manages a small-scale project for new retirement plan implementations to help manage outstanding tasks and timelines. Does it make the most sense to tag by client and use statuses?

4574

22 hours ago

jason_bajisConversationalist

asked in Workflows discussion

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is how experienced teams decide when to create new rules, tags, or automations versus keeping things manu

842

23 hours ago

sargeConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10195New

added idea PRD-I-10195 iOS App: iPhone Duo Layout Support — Idea submitted in AHA and pushed to Insided via API

1

80

3 days ago

shekinah.cuevasConversationalist

asked in [Beta] Bring Your Own Agent

Front AI Agent for Candidate Prescreening & ATS Updates

Hey everyone! 👋Does anyone know if we can set up a Front AI Agent specifically as a candidate prescreening agent?Here is the exact workflow we are looking to achieve: Prescreen Applicants: The Front AI Agent interacts with applicants in Front to ask

312

3 days ago

helenaCommunity Manager

published in Announcements

Live demo: Your team and AI agents together in FrontRecording

Thanks to everyone who joined our live training! Watch the recording below to see how your team and AI agents can work together in Front.We covered how to:Collaborate with AI teammates with clear ownership, shared context, and centralized control Cre

420

4 days ago

helenaCommunity Manager

What’s New in Front, October 2026: AI agents, proactive account tools, richer reportingUpdates digest

This month, bring your people and AI agents together to coordinate customer work and stay ahead of account needs. Explore richer reporting, new ways to turn conversations into insights, and resources to help your team put AI to work.AI agents & m

970

4 days ago

P

Product MarketingCommunity Manager

Keep assignments when teammate is out of office or busyFEATURE UPDATE

We’re introducing a new inbox setting: Keep assignments when teammate is out of office or busy. When enabled, assignment rules ignore availability, and conversations keep their assignee even if the teammate is unavailable.Teams like Account Managemen

2322

6 days ago

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