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Feature

Front’s MCP server: Bring Front into your AI workflows

Forum|Forum|1 month ago

19270

Interview

New series alert: Untangled Ops 🐍

Forum|Forum|2 months ago

1830

BETA

Join the Amazon Connect beta for voice and SMS messages

Now open: request access to the Amazon Connect beta (voice and SMS in Front) If your team is handling phone calls and texts in a different tool from t...

Forum|Forum|2 months ago

2040

Join the discussions

100 attachment limit problem with a channel

Dear Team, Kindly note that we are receiving the below message when trying to send an email from one of our channels.

Forum|Forum|3 years ago

5022

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is ho...

Forum|Forum|1 day ago

181

Most helpful tips for a new Front Admin

I recently joined a team that uses Front as their primary tool for communicating with it’s users. I wanted to learn what others have found helpful as...

Forum|Forum|12 days ago

541

Looking for a Front Consultant

Anyone know where I can find a Front Consultant? Front was already in place when I started here about two years ago and has been problematic since da...

Forum|Forum|2 years ago

4554

Organizing client inboxes for an agency

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought...

Forum|Forum|2 months ago

4597

Custom Fields and their benefits

I am exploring the available features that front offers and how they may help our operations. We tend to have many issue types and categories. I was t...

Forum|Forum|12 days ago

381

Help others
Categories
Recently active

pitRookie

[Beta] MCP Server

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

151

36 minutes ago

FyddyRSRookie

Autopilot replies and decisions

Auto Replies from From Distribution List

Our operations email is basically a distribution list that consist of our shared mailbox + archiving backend. We would like to take advantage of the auto reply feature on FRONT.Has anyone found a good workaround, or an easy way to automate replies w

40

2 hours ago

jason_bajisConversationalist

Workflows discussion

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is how experienced teams decide when to create new rules, tags, or automations versus keeping things manu

181

1 day ago

jdemacbookproRookie

[Beta] MCP Server

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

181

5 days ago

usmanConversationalist

Autopilot replies and decisions

Front AI

Hi guysWe have unique use case where we have certain Mentors on our platform + their respective VAs, VAs go through their inbox and support our customers. Here is the structure:We treat their personal inboxes (Mentors) as support inboxes, the Mentees

652

5 days ago

quinn_millerConversationalist

Admin and settings Q&A

Looking for a Front Consultant

Anyone know where I can find a Front Consultant? Front was already in place when I started here about two years ago and has been problematic since day one. Our Front setup is a hot mess and generates way too many helpdesk tickets for all kinds of d

4554

6 days ago

TechNinjasConversationalist

Workflows discussion

Organizing client inboxes for an agency

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

4597

6 days ago

ruben_romartinezRookie

Developer Q&A

Getting status updates from Front

Good morning,I’m trying to sync the Front conversation statuses in Front with our internal data so we can display them to our users in our app. We just need to get the Open/Waiting/Resolved value from the conversations. I'm playing with the applicat

381

harryHelper

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

1034

12 days ago

KEthanIDConversationalist

Product Q&A

How do you balance macro-level vs. micro-level tagging frameworks?

Hello Front Community, nice to meet you all! I'm mapping out a new tagging strategy for our inbound operations. We want to ensure clean analytics without overwhelming our agents with too many manual tag choices.Currently, we are thinking about automa

501

15 days ago

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

211 topics

Connect external data and tools

36 topics

Autopilot replies and decisions

3 topics

Copilot assistance

1 topic

Analyze with AI

2 topics

MCP server

4 topics

Get help

Ask questions about Front features, getting started on Front, or how to use the community.

Welcome & resources

6 topics

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115 topics

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166 topics

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385 topics

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Community topics about Front APIs and SDKs

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403 topics

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92 topics

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Community topics about Front Partnerships

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2 topics

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11 topics

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6 topics

pitRookie

[Beta] MCP Server

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

151

36 minutes ago

FyddyRSRookie

Autopilot replies and decisions

Auto Replies from From Distribution List

Our operations email is basically a distribution list that consist of our shared mailbox + archiving backend. We would like to take advantage of the auto reply feature on FRONT.Has anyone found a good workaround, or an easy way to automate replies w

40

2 hours ago

fabienRookie

[Beta] MCP Server

MCP server exposes no message template tools, although the OAuth app grants message template permissions

I connected the Front MCP server to Claude Code and it works well for conversations, messages, drafts, comments and tags. Thank you for shipping it. One gap: there is no way to work with message templates. The OAuth app's Resource permissions grid in

851

9 hours ago

Front UserFronteer

Product Q&A

100 attachment limit problem with a channel

Dear Team, Kindly note that we are receiving the below message when trying to send an email from one of our channels.

5022

9 hours ago

LizConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10107New

added idea PRD-I-10107 Allow H4 headers in Knowledge Base articles — Idea submitted in AHA and pushed to Insided via API

1

20

16 hours ago

RichFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10106New

added idea PRD-I-10106 Ability to see Autopilot usage trends in billing settings — Idea submitted in AHA and pushed to Insided via API

1

10

16 hours ago

jason_bajisConversationalist

Workflows discussion

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is how experienced teams decide when to create new rules, tags, or automations versus keeping things manu

181

1 day ago

Javier - Developer RelationsCommunity Manager

[Beta] Bring Your Own Agent

Webhook payloads now include comment_id and message_idWEBHOOK PAYLOAD UPDATE

We just shipped an update to the AI agent webhook payload. Mention events now include a comment_id, and inbound events now include a message_id, so your agent can go straight to the resource that triggered the event instead of scanning the conversati

60

1 day ago

conniechenFronteer

[Beta] Inbox UX updates

Exploring an @mentions folder

We want to better understand your needs around the mentions folder. And if you don’t find value in a mentions folder, that’s helpful to know too.Before you take a look at the mock below, please answer these questions. I want your unbiased thoughts!Ho

57416

1 day ago

enricoRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10103New

added idea PRD-I-10103 Allow guests to edit calendar — Idea submitted in AHA and pushed to Insided via API

1

60

1 day ago

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