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When to post in this forum versus contacting Support

  • 12 May 2023
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This forum is the primary way to receive assistance using Front. Post questions about our product in this forum.

 

Posting questions in our Product Q&A allows other Front users to learn from your question and allows the broader Front Community to suggest innovative solutions or respond with follow-up questions of their own.

 

However, there are times when you should contact Front Support instead. These include:

  • Reporting bugs or performance issues
  • When you need changes made to your Front account
  • When you need to share private information to troubleshoot a problem
     

If your issue does not fall into one of those categories, then please post in this forum. Rest assured our Support team and community gurus will see your question and respond before you know it!


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