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API News & Updates

Learn about the latest updates to the Front Platform

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Javier - Developer RelationsCommunity Manager

published in API News & Updates

Introducing Application Channels!Platform Update

You can now add channel types as features to Front apps. This makes it much easier to create new channel types, eliminating the need to submit a form and request channel credentials from Front. Instead, you can configure a server for your channel and obtain OAuth credentials directly from your app settings. As part of this change, “partner channels” have been renamed to “application channels” to emphasize that you can now self-serve channels through the Front apps available on the Developers page in your Front settings. The functionality of application channels remains the same, and any existing partner channels have been migrated to the new application channels Developers page experience (Settings > Developers). In addition to being able to create channel types directly in Front apps, we’re also launching the ability to select between two timeline options when you create a channel type:Standard timeline (ideal for email-like channels) Chat timeline (ideal for real-time chat-like ch

Javier - Developer RelationsCommunity Manager

published in API News & Updates

New Core API export applicationNew Sample Code

We now offer a sample application that demonstrates how to export conversations and messages from Front! The application demonstrates: Listing all inboxes Searching for conversations Applying filters to the conversation search Handling pagination of results from the Core API Export all conversations with messages and attachments included Applying rate limit handlers Check out the application and GitHub source code on our Developer Portal.

Javier - Developer RelationsCommunity Manager

published in API News & Updates

Add webhooks to your appPlatform Update

You can now add webhooks directly to your app! This allows apps to get real-time notifications when relevant events happen (e.g. a message is received, a comment is added, a tag is added), which is important for use cases like bots, data sync, and analytics/reporting.Adding webhooks to your integrations no longer requires end users to manually configure the webhook through rules anymore. Instead, you can configure the webhook as a feature of your app in the Developers page in Front. Previously, developers building apps had to ask users to manually set up a webhook rule when installing their app, which was a poor user experience. Learn more on our Developer Portal:How to add a webhook feature to an app Detailed webhooks information—Note that you can still configure webhooks through rules, but that this new way of configuring webhooks simply makes partner apps more powerful and gives you more options for employing webhooks. The topic on the Developer Portal has more information on when t

Javier - Developer RelationsCommunity Manager

published in API News & Updates

New Core API sample application!New Sample Code

Building a Core API integration? We now offer a sample application that demonstrates How to import messages and conversations Setting headers and attachments Rate limiting Head to our Developer Portal to check it out!

Javier - Developer RelationsCommunity Manager

published in API News & Updates

Implement Front Chat in a webview on your mobile app!Chat Update

If you’d like to offer customers a way to chat with you on your mobile app, you can now implement the Front Chat widget in your app using a webview. The webview has full parity with all Front Chat features, including access to the Chat Widget SDK. Refer to our Developer Portal for instructions on installing Front Chat on your mobile app.

Javier - Developer RelationsCommunity Manager

published in API News & Updates

The Front UI Kit is officially released!Plugin Update

The Front UI Kit is now officially out of beta! The Front UI Kit a set of React components that help you build plugins. The Front UI Kit includes buttons, menus, date pickers, and many other useful and common plugin components. Using the Front UI Kit should help you save on development time and provide your plugin users a set of well-tested and familiar components to interact with.Learn more on our Developer Portal.

Javier - Developer RelationsCommunity Manager

published in API News & Updates

Create and manage apps directly in FrontPlatform Update

You can now create and manage apps directly in Front with the new Developers page! The Developers page is available in your company settings (you must be an admin to view). View and manage all your apps in one placeWhether you're creating a Core API integration, a plugin, or a new channel type, the Developers page will be your one-stop shop for managing all the integrations you are developing or have published in the past. Read the full details in the Create, manage, and publish apps topic. Obtain OAuth or API token credentials without requiring assistance from Front SupportYou no longer have to contact Front Support to obtain OAuth credentials for your apps. You can now obtain your client ID, secret, and specify redirect URLs directly in Front for new apps. Note that existing OAuth credentials will continue to work, but will not appear in the app list.The new Developers page also lets you manage API tokens, which used to live under the Plugins & API section of the settings (remov

Javier - Developer RelationsCommunity Manager

published in API News & Updates

The Front Chat widget is now wrapped in an iframe!Chat Update

We've released an update that wraps the Front Chat widget in an iframe. This backend update is expected to greatly improve the Front Chat widget’s integration with your website by reducing log, error, and dependency contamination.

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