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API news & updates

Learn about the latest updates to the Front Platform

  • 55 Topics
  • 34 Replies
55 Topics
kap
kapFronteer
published in API news & updates
Introducing application triggers!PLATFORM UPDATE

Application triggers allow you to execute workflows in Front in response to events that occur in external systems. For example, you might want to re-open conversations in Front anytime an order changes status. When the event occurs in your order management system, you send Front an event payload identifying the trigger for the change of order status. The event payload would also identify an application object, likely through the link to the order in your management system. Once the trigger is received, any conversations that have a related application object attached for the order would reopen based on a rule. Your rule could also pull additional properties from the trigger's event payload, such as the new status, and make that available through a dynamic variable. The additional data from the property could apply a comment or tag or other action in Front based on the new status. To learn how to use application triggers, refer to our Developer Portal:Application triggers topic Trigger

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Javier - Developer Relations
maxgordon
maxgordonFronteer
published in API news & updates
Open a sidebar plugin from a URLPLUGIN SDK UPDATE

You can now open a sidebar plugin from URLs found in Front messages or comments. The format for doing so is:Syntaxhttps://<Front base domain>/open-sidebar-plugin/<App UID>Examplehttps://app.frontapp.com/open-sidebar-plugin/40a4eae201a760d1 Pass custom properties to your pluginYou can pass custom properties in the URL as query string parameters, which will then become available to your plugin’s context in the EntryPoint object.https://app.frontapp.com/open-sidebar-plugin/40a4eae201a760d1?propertyA=DoubleR&propertyB=true&propertyC=777 Read more on our Developer Portal!

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maxgordon
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Front will begin disabling application webhooks that do not respond successfullyIMPORTANT

Going forward, Front will disable application webhooks that do not respond successfully. After three failed attempts, the webhook will be disabled and Front will stop sending events to your URL. We expect this change will mostly impact webhooks set up during development that are no longer used. However, if an active webhook experiences downtime and is disabled, you can go to the Webhook feature of your developer app and click Update to re-verify and re-enable it.

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Javier - Developer Relations
maxgordon
maxgordonFronteer
published in API news & updates
Merged conversations now return a 301 responseCORE API UPDATE

Hello Front developers, If you retrieve a conversation through the API, the response will now return a 301 redirect if that conversation has been merged into another one. Previously, the API returned a 404. This change makes it easier to keep track of conversations after they have been merged. The change applies to any API endpoint that interacts with a specific conversation:Get conversation Update conversation Update conversation assignee List conversation events List conversation followers Add conversation followers Delete conversation followers List conversation inboxes Add conversation link Remove conversation links List conversation messages Update conversation reminders Add conversation tag Remove conversation tag List conversation drafts Create draft reply List conversation comments Add comment Create message reply 

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maxgordon
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Introducing connectors, the evolution of dynamic objectsCONNECTORS

Connectors provide a no-code means of making API calls to external systems and can also transform URLs or strings found in comments or messages into structured objects that are easy to access from a conversation in Front. Connectors come in two flavors:Application objects (previously known as “dynamic objects”)—these connectors identify matching patterns (such as order IDs) in Front conversations or comments and automatically attach a structured object to the conversation that contains information about and a link to the external resource. Application requests—these connectors make API calls to external systems to provide a no-code method for building integrations. These requests can also be leveraged in rules and macros. Currently, only GET requests are supported, but additional methods will be available soon to allow you to push data to external systems.  If you are currently using dynamic objects, they will be migrated to application objects in the coming days without any impact or

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Javier - Developer Relations
ruturaj
ruturajFronteer
published in API news & updates
The Front Chat Android SDK is now available!FRONT CHAT

Front has just released an official Front Chat Android SDK that makes it easier than ever to install Front Chat in your native Android apps. Visit our Developer Portal to learn how to install and use the SDK. The setup guide includes a link to the SDK’s GitHub repo.

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ruturaj
wenyi_he
wenyi_heFronteer
published in API news & updates
Send attachments in ConnectorsCONNECTORS

You can now send attachments in Connectors! To do so, set the Content Type to multipart/form-data when building the request and include the attachment data in the body.Sending attachments through Connectors enables use cases for when you want to send files to external services. For example, a Front teammate using the JIRA Connector could run a macro to upload an image to a JIRA task describing an issue they are dealing with. Watch a video of the example use casePasscode: Pi%gEU9L

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wenyi_he
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Community contribution spotlights: A working MCP server and moreNEW SAMPLE CODE

We are thrilled to feature recent community contributions to our sample code! Read on to learn what sample apps and code your peers have recently shared with the community. MCP serverMany thanks to ​@zqush for going above and beyond to provide an example of a Model Context Protocol (MCP) server for Front! An MCP server is a standardized way to connect AI models to external data sources and tools, enabling them to access real-time information and perform tasks securely.  PHP code snippetsThank you ​@jross for contributing PHP versions of common Front code snippets!PagerDuty Connectors exampleThank you ​@jason for providing an example of how to combine Front Connectors and PagerDuty to send critical SLA alerts!Connectors and AI Assist for IT SupportThank you ​@gregkn for demonstrating how Connectors and AI Assist are used to power Front’s own internal IT Support service! Contributions like these are invaluable for making every customer’s use of Front more powerful. We deeply appreciate t

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helena
ruturaj
ruturajFronteer
published in API news & updates
The Front Chat iOS SDK is now available!FRONT CHAT

Front has just released an official Front Chat iOS SDK that makes it easier than ever to install Front Chat in your native iOS apps. Visit our Developer Portal to learn how to install and use the SDK. The setup guide includes a link to the SDK’s GitHub repo. P.S. An Android version of the SDK is coming soon...

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ruturaj
jason
jasonFronteer
published in API news & updates
Vite-React-Auth0 sidebar plugin templateNEW SAMPLE CODE

We just released sample code that demonstrates how to create a Front sidebar plugin using Vite, React, and Auth0!  Visit our Developer Portal to learn more.

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jason
lucasalamos
lucasalamosFronteer
published in API news & updates
Expanded OAuth scopes are finally here!CORE API UPDATE

We are thrilled to announce that partners and developers can now use OAuth to access all available Front permission scopes, such as personal resources and knowledge base data in addition to shared workspace data. This update means that integrations can use OAuth regardless of the type of data they need access to. OAuth makes it much easier for customers to install your integration by simply agreeing to the OAuth screen instead of requesting that the customer manually generate and supply your integration an API token. Previously, OAuth tokens could only access shared workspace data.  Visit our Developer Portal to view the full list of available scopes. You can manage scopes when you add OAuth credentials for your developer app. With this change, Front admins will also have access to a Tokens tab on the App Store that lists the resources your app has been granted. Learn more on our Help Center. 

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lucasalamos
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Contact list endpoints replacing contact groupsIMPORTANT

Our new contact list endpoints are replacing the contact group endpoints, which will be deprecated on September 1st, 2025. Please update your API calls before September 1st so that the URLs use contact_lists in the path instead of contact_groups. Note that the contact list ID remains the same as the contact group ID. The following table details how to change your endpoints:Deprecated path New path Notes https://api2.frontapp.com/contact_groups https://api2.frontapp.com/contact_lists   https://api2.frontapp.com/contact_groups/{contact_group_id} https://api2.frontapp.com/contact_lists/{contact_list_id} The contact_list_id is the same as the contact_group_id https://api2.frontapp.com/contact_groups/{contact_group_id}/contacts https://api2.frontapp.com/contact_lists/{contact_list_id}/contacts The contact_list_id is the same as the contact_group_id https://api2.frontapp.com/teammates/{teammate_id}/contact_groups https://api2.frontapp.com/teammates/{teammate_id}/contact

1200
Javier - Developer Relations
edison.pizarro
edison.pizarroFronteer
published in API news & updates
Manage ticket statuses through the Core APICORE API UPDATE

You can now manage ticket statuses through the Core API. Front released ticketing a couple months ago, which you can now access via the API if your company has the ticketing feature enabled. The following is a summary of the new ticketing functionality available in the Core API:Conversation responses return status_id, status_category, and ticket_ids fields. Search for conversations in the open, waiting, or resolved ticketing statuses via the is operator. Use ticketing filters in the q query string parameter when listing conversations. Access new Statuses API routes:  List company ticket statuses Get ticket status Update the status_id of a conversation. Update conversation reminders with a waiting status_id.

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edison.pizarro
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Knowledge base API is now live!CORE API UPDATE

We are happy to announce that you can now access knowledge base API endpoints through the Core API. These endpoints allow you to read and update your internal and external Front knowledge bases. With the API, you now have the flexibility to process your knowledge base content for various purposes, including advanced display on different websites and additional means of importing content. Read the docs on our Developer Portal to start using the knowledge base API endpoints.

45310
Javier - Developer Relations
ruturaj
ruturajFronteer
published in API news & updates
Access knowledge base URLs through the APICORE API UPDATE

We are thrilled to announce a new enhancement to our Core API knowledge base resources: Endpoints now return a slug for article and category pages! The slug is a user-friendly, readable string that can be used to construct URLs to your knowledge base articles and categories. This addition makes it easier than ever to integrate and surface your knowledge base content within the search results or display components of systems external to Front's knowledge base, such as a community hub or other resource center. The following endpoints return the URL slug in their response:List articles in a knowledge base Get a knowledge base article List categories in a knowledge base Get a knowledge base category To construct the full URL, use the following pattern:<protocol>://<domain>/<locale>/<slug> For example, if an article slug returns as /articles/57 ...the full article URL in the EN locale would be:https://yourDomain.com/en/articles/57 Happy coding! 

900
ruturaj
wenyi_he
wenyi_heFronteer
published in API news & updates
New endpoints for downloading attachmentsCORE API UPDATE

You can now download attachments via the following resource-specific endpoints:Download attachment for a comment Download attachment for a message template Download attachment for a messageThe ability to download message template attachments is a new benefit. The other benefit of these endpoints is that Front validates that the requester has access to the resource in question versus only validating the attachment access credentials. Fetch attachments via their download URLFront recommends you fetch attachments via their download URL (which includes resource-specific routing) versus providing only the ID to the generic Download attachment endpoint. 

320
wenyi_he
david_hans
david_hansFronteer
published in API news & updates
Access information about where a user opened a pluginPLUGIN SDK UPDATE

You can now access entry point data in the Plugin SDK to learn how a Front user opened your plugin. A new property called entryPoint is now available in the context object. Read the full details on our Developer Portal This property allows you to handle different scenarios depending on where the plugin was opened. The current plugin entry points are:SIDEBAR—User opened a plugin in the Front sidebar. COMPOSER_TOOLBAR—User opened a plugin in the composer toolbar while composing a message. CONTACT_HANDLE—User opened a plugin from a Front contact’s phone handle. More information on plugins that open from this entry point in order to make or handle calls will be coming soon!

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david_hans
david_hans
david_hansFronteer
published in API news & updates
New plugin function to capture window open eventsPLUGIN SDK UPDATE

The Plugin SDK now offers the delegateNewWindowsToFront utility function. This function allows you to capture link events that open in a new window and handle them through Front. This function replaces the deprecated delegateAnchorClicksToFront function.

290
david_hans
dedarritchon
dedarritchonFronteer
published in API news & updates
Set an application channel's name and address through OAuth token instropectionAPPLICATION CHANNEL UPDATE

You can now use token instrospection to specify an application channel’s name and address.Token introspection is an additional step in the OAuth2 flow where the client sends a request to the external server to retrieve information about the provided access token. This request allows Front to obtain details of the channel from the external service. Read more on our Developer Portal!

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dedarritchon
xdmnl
xdmnlFronteer
published in API news & updates
Bug fix: Updating conversation status via the APICORE API

The Update conversation endpoint now correctly updates conversation statuses in personal inboxes. Before the update, the status update would only be applied at the team-level. The status update did not affect private conversations or propagate to the conversation assignee.From now on, the conversation status update will follow the behavior of our rule engine: the status update will be applied to the conversation assignee and owners for private conversations in addition to the shared inbox at the workspace level. This update will gradually be released to all customers over the next week. Please comment below if you want to access it immediately. PS: The update only impacts the conversation status for assignee and private conversation owners. It does not impact the status of the conversation for its followers (participants who are not the assignee or owner of the private conversation).

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xdmnl
Richard Developer Platform
Richard Developer PlatformFronteer
published in API news & updates
You can now manage teammate groups via the APICORE API UPDATE

We are excited to announce that you can now manage teammate groups via the Core API! Teammate groups allow you to create centralized lists of users that make it easier to manage shared inbox and contact access. We’ve added 14 endpoints to help you fetch, create, update, and delete teammate groups or related access like inboxes or teammates within the group. Some example endpoints include:List teammate groups Create teammate group Add teammate group team inboxes Add teammate group teammates Add teammate group teams Check out our Developer Portal for the full list of endpoints. Happy coding!

710
Richard Developer Platform
kap
kapFronteer
published in API news & updates
You can now update and pin comments via the APICORE API UPDATE

We are pleased to announce that the Core API now supports:Updating comments via the API—Using the comment ID, you can update the body or the pinned status of the comment. Controlling whether a comment is pinned in the conversation—A pinned comment is displayed in the pinned comments link within the conversation UI. You can mark a comment as pinned via the API using the new is_pinned field, which is available when adding or updating a comment and in all comment responses. Let us know if you have any feedback in the comments below, no pun intended.

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kap
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Another update on Chrome's third-party cookie deprecation affecting Front pluginsIMPORTANT

On July 22, 2024, Google released a blog post indicating that regulators may allow the continued use of third-party cookies if users opt into them. If this turns out to be the case, it will still be important to provide alternatives to third-party cookies for those users who do not consent to the use of third-party cookies, as noted in our original post. However, Google continuing to support third-party cookies would allow you to keep using these cookies in Front plugins if you have control over the browser decisions of your users (if all your plugin users belong to your company, for example).

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Javier - Developer Relations
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Please update your Highway dynamic object configurationDynamic Objects

Highway Integration Enhancements: New "spoof warning" workflow and cleaner dynamic object variables If you had configured the Highway dynamic object configuration per our tutorial prior to May 31st, 2024, then the configuration contained errors that could lead to false positives for the fraud use case described in the tutorial. It also did not include the spoof warning property from the Highway API. Our tutorial now reflects the correct setup, and we’ve created a migration guide to make it easier to know exactly what changes to make (limited only to the fraud use case). When you complete the changes, your dynamic objects will look like:  Let us know if there are any questions!

790
Javier - Developer Relations
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
How to prepare for phone number normalization in the Front APIIMPORTANT

On September 1st 2024, we will be introducing E.164 phone number normalization to the Front API to address issues caused by inconsistent phone number handles attached to contacts. Phone number handles for contacts in Front can be created via the API, the Front contacts manager, incoming messages in channels, CRM contact syncs, and CSV import of contacts. With so many different ways of creating contacts and storing phone numbers for those contacts, it’s important to normalize the data because the different input formats can lead to duplicate contacts and related search issues. To prepare for this change, make sure your API requests (including those made through the Zapier integration) are sending valid phone numbers with the country code included. Country codes must be preceded by a plus (+) sign. Read the “Potential impacts” section below for details.If you experience any issues with phone number normalization, reach out to us and we can roll the feature back for your company instance

6505
Javier - Developer Relations

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