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We’re making some improvements to tasks!(If you haven’t yet contributed to the roadmap discussion, see this post) What is a task? A task in Front represents a discrete piece of work that needs to be done. They’re especially helpful in the context of resolving a customer inquiry because you can assign tasks out to different people while linking them all back to the main conversation. Learn more. What we’re working onOption to set a due date for tasks Task templates (so you don’t have to start from scratch every time) Ability to create tasks from rules and macros» Check out the prototype here. « Note: You can start the prototype by creating a task from the “+” menu in the top left.Screenshot of task creation windowFeedback I’m looking forThinking about how you’re using tasks today:Are you using any workarounds to track due dates or repetitive tasks? What is the primary reason you’re not using tasks more?Thinking ahead:Looking at the prototype, which of these updates would you use first?

We are using a front webhook for “all incoming messages” and forward these to our own endpoint. I need to filter out ONLY NEW conversations somehow but it seems quite tricky looking at the webhook payload. We only have a professional account (and wont upgrade to enterprise any time soon). How could I reliably filter out all replies and follow up emails and only keep NEW conversations when processing the webhook event?

Hi,We want to detect order numbers such as PO-123456, PO123456, or PO 123456 in a conversation using an application object. What would the pattern look like? Do I need to create 3 separate application object features?Best Regards

Hello,We started using the Front Knowledge Base to help the company internally. We would like to help the organization externally as well, how can Front help the customer portal information reach the customers effectively any tips? 

Summary Enable creating and managing comment reactions (emoji reactions) via the Front API, similar to how reactions work in the Front UI.Current State The Front API currently supports:Creating comments on conversations Editing existing comments Listing commentsHowever, there's no endpoint to add, remove, or list reactions on comments.Requested FunctionalityPOST /comments/{comment_id}/reactions — Add a reaction to a comment DELETE /comments/{comment_id}/reactions/{reaction_id} — Remove a reaction Include reactions in the comment object when fetching commentsUse Case: AI Agents AI agents that assist support teams need lightweight ways to acknowledge information without adding noise to the conversation thread. Reactions are ideal for this:Acknowledgment signals — An AI agent can react with ✅ to indicate it has processed a comment or completed a task, without cluttering the thread with "Got it" messages Status indicators — Use 👀 to show the agent is reviewing, 🎯 when action is taken, or

We are synchronizing our accounts and contacts from Salesforce to Front and are running into an issue with accounts that share the same email domain. This currently causes sync errors and prevents some accounts from being created on the Front side.Concrete exampleWe have a company, BigCompany, with three separate legal entities: BigCompany France BigCompany UK BigCompany US Each entity corresponds to a distinct Account in Salesforce.All three accounts share the same email domain: @bigcompany.com. This domain is stored in Salesforce and synced to Front.Current behaviorDuring the sync: Only one of the three accounts is created in Front. The other two fail with the error: “email domain already in use.” Expected / desired behaviorWe would like: All three Salesforce accounts to be created as separate accounts in Front. Contacts to be correctly synced and associated with their respective accounts, exactly as they are in Salesforce. If, in the future, a new person with an email addr

HI! Is it possible to upload an Excel file that shows our transit time for delivery lanes into Front Knowledge base and then have that information auto-populate/suggest response into an email response based on the email containing “transit time”? 

View a recap of our Salesforce Connector workshop here!  

What we covered: We walked through how to build a Connector that lets your teammates update Salesforce objects—like opportunities, cases, and contacts—directly from Front conversations, no code required. Resources:Workshop Recording (starts at 3:50) - Watch the session to learn how to set up your Salesforce Connector in just 10-15 minutes  Front Academy: API Fundamentals Course - Learn API basics like requests, responses, authentication, and how to read the docs Front Community - Explore more Connector examples and join our Connectors group to share what you're building and get help from other users Salesforce API Documentation - Reference for all available Salesforce API endpoints. Endpoints (called "app requests" in the Front Connector framework) used in the workshop include Execute SOQL query, Describe object, and Update record. If you have any questions as you continue building, drop them in the comments below. We're here to help!Looking for more Connectors workshops? Register for

Welcome back and happy new year! I hope 2026 brings you and your loved ones abundant health and happiness.My team is currently mapping out our upcoming priorities for the core inbox experience. I want to bring you into the process early to ensure what we’re building aligns with your actual daily workflows.Note: This isn't a firm commitment or a full company roadmap, but a look at what’s top of mind for my team. Most of these items are pulled from past submitted feature requests, as well as the survey I shared a few weeks ago. Theme 1: Core quality of life improvementsRemoving daily frictions to make you more productiveImproving table formatting Message templates contain to/cc/bcc Option to view subject in the conversation thread Option for comments to not cancel snooze Ability to determine the order of tags in the conversation list and main panelTheme 2: Updated mobile experienceBring more power and efficiency to the mobile experienceUI parity: A consistent look and feel with the deskt

Can there please be an update/feature added to allow us to choose to have the Subject lines ALWAYS visible when looking at the emails? Currently, I only see the From and To lines and then I have to click the header to be able to see the Reply To and Subject lines. While there is a subject line at the very top, it is VERY helpful for me to be able to see the Reply To and Subject line within the actual email itself. I was thinking that it could be a caret similar to the Tags update.Thank you!

Is it possible to add/connect internal conversations about a company to the conversation history in Front?Example:Internal E-Mail conversation about company A should be added below without an actual contact from company A within the conversation.  

How come we are unable to link anything and everything? I have 2 conversations linked, but I want to link a 3rd conversation with the non-original, but can’t.

Hello, I’m using Front as our ticketing and customer ops tool, and I’m looking for a plugin that can help with spell‑checking and email phrasing. Right now, I have to copy and paste text into another website to check for mistakes or improve wording, because I find Front’s built‑in email draft tool quite poor.Ideally, I want something that will correct errors and suggest better phrasing directly within Front to avoid switching between tools.