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Hi,Is there a possibility to use data (e.g.Company Names) imported from Salesforce to create specific Views tied to this Data?Right now it is a workaround of adding Tags and then create a View with the Tags, but it would make more sense to use the imported data that is already there.

 We're excited to announce the beta release of the Front MCP server — and we'd love for you to try it.Model Context Protocol (MCP) is an open standard that lets AI applications securely connect to external data sources and tools. With the Front MCP server, AI-powered tools like Claude, Cursor, Windsurf, and others can interact directly with your Front account and API documentation using natural language — no manual API calls required.What does that look like in practice?Ask your AI assistant to pull open conversations from a specific inbox, then tag or triage them Query your Front account data in real time to inform what you're building Explore Front's API endpoints and get full details about specific ones — without digging through docs Generate integration code with full context about Front's capabilities already loaded inIt's a faster, more intuitive way to build on Front — and we're just getting started.How to get accessFill out this form, and we’ll be in touch.A note on data access

Hi everyone,I’ve been reviewing how we use tags in Front, and I feel like things can get messy if not structured properly.Currently, we use tags like:Billing Technical issue Follow-up UrgentBut over time, more tags keep getting added, and it’s becoming harder to maintain consistency.I’m wondering:How do you structure your tagging system (simple vs detailed)? Do you limit who can create tags? Any best practices to keep things organized long-term?Would really appreciate insights from teams who’ve scaled this well!

Hi Front Community, Just a quick update for all Asana plugin users — we’ve added support for creating tasks using task templates 🎉 Task templates in Asana can be created by selecting “Convert to task template” from a task’s options (note: this feature is only available on paid plans).  Once your selected project includes templates, you’ll see a new field in the task creation flow. Choosing a template will automatically populate fields based on that template, helping you create tasks faster and keeping things consistent with your existing Asana workflows. This feature was requested here: https://front.aha.io/ideas/ideas/PRD-I-9755Let me know if you have any questions or run into any issues while using it.Best,Daniel

What recommendations do you have for any new users coming into Front for the first time?  What’s the first thing you would recommend they do to set themselves up for success in using the tool effectively?I look forward to the discussion.

I am currently exploring options to connect external services not currently available in Front. We are aware of Front´s metric and analytic capabilities but will still need a bridge or integration. The application in question is Amplitude.Since there isn't a native integration or plugin, I’m curious how others are doing this. For those of you who have moved past Zapier/Make and into Custom Plugins, was it difficult to set up the connection? 

 We've added a new set of API endpoints and settings designed specifically for building voice call integrations in Front. If you're building a telephony integration or looking to bring voice into your Front workflows, here's what's new.New API endpointsThe Channel API now includes dedicated endpoints for voice calls:Create a call Update call status Add a call transcript Add a call summary Add a call recordingCall state managementVoice channels support a full call lifecycle — from ringing and queued to connected, hold, transferred, hangup, missed, and abandoned — with defined valid transitions between each state so your integration can handle any scenario cleanly.There are also related call events.App configurationVoice integrations are built on top of application channels, with a few voice-specific settings to configure:Use a Phone contact type when setting up your application channel feature Add a sidebar plugin feature to visualize calls and related assets — with support for incoming

You can now run sidebar plugins in the background by enabling the Run in background setting when you configure a plugin feature in your developer app. While this setting currently only supports voice channels through the new displayNotification and dismissNotification Plugin SDK functions, please leave us a comment about other use cases you’d like us to support so that our Product team can prioritize! Happy coding!

Currently, Front lacks a native mechanism to "undo" a merge. Once two conversations are joined, whether manually by an agent or through automated threading logic, they are effectively locked together. In the fast-paced world of logistics, this creates a "Merged Entanglement" that poses four significant operational risks:• Mixed Shipment Data: If an email regarding Shipment A is merged into a thread for Shipment B, critical attachments or instructions can easily be overlooked. A single missed detail in our industry can lead to a stalled truck or a failed delivery.• Broken Analytics: Accuracy is the backbone of our operations. When two distinct business events are tracked as one, our "Time to Resolve" (TTR) and "Messages per Shipment" metrics become skewed, providing an inaccurate picture of team performance.We propose a native "Unmerge" feature that allows users to split conversations back into their original, distinct components. Key requirements include:1. Split by Message: A UI optio

Currently, Front’s tagging system is proactive: it works perfectly for messages coming in after a rule is set. However, logistics is often about identifying patterns after the fact.We currently have to perform manual searches and use "Bulk Actions" to tag messages. This is time-consuming, prone to human error, and often misses archived or moved threads. As such our Front Analytics reports are incomplete for the first 14 days of any new issue, making it harder to provide our shippers with accurate historical data.We propose a feature that allows Admins to apply a Tag (or trigger a Rule) retroactively.1. Selection: Create a Tag or Rule (e.g., If body contains "Toll Increase" -> Add Tag "Finances").2. Backfill Option: A button that says "Apply to Historical Conversations".3. Time Parameters: A date-picker to define the look-back period (e.g., Last 30 days, Last quarter, or Custom Range).4. Background Processing: A status bar indicating the progress of the historical scan.Why this matte

We’ve got 5 new templates that save you time configuring Connector workflows in Asana and Salesforce. Read more here:  

You can now access 5 new templates in your workflows if you install the Asana and Salesforce integrations from our App Store. These integrations add rule and macro templates that let you take action in the Asana and Salesforce without having to build the Connectors yourself or start from scratch on the rules and macros. Simply load the rule or macro from the template library and customize from there! New rule templates Create lead in Salesforce Send task to Salesforce Send email to Salesforce New macro templates Create Salesforce opportunity Create Asana task To access these templates, go to your Settings, select a workspace or choose the Company level, and then click Rules and macros. From there, create a new rule or macro and look for the Connect section to find these templates.

I tried integrate Live Chatbot widget to our documentation page but the app does not dynamically change the background image. Any suggestion? Thank you.

It appears like Model Context Protocol (MCP) is the protocol that everyone is moving towards as it puts the burden of keeping everything “tidy” on the service provider rather than the client.  There are already many official MCP servers available and more on the way. There are also community developed ones. Is anyone else exploring this?Cheers!

Thanks for your feedback on our new task features! Due dates are now live and ready for testing.How to get startedAlready have access to the new task features? The due date field should appear automatically. If it doesn’t, try a quick refresh. Reach out if you still have trouble. Need access? Comment below and I’ll enable the features for your account. Company-wide access: Admins can now request to enable these features for their entire organization. Just let me know in the comments.Once you’ve had a chance to explore, please post your thoughts here. Thanks! 

Hey 👋🏽We just shipped two of the most requested integrations—Confluence and Guru are now available as Knowledge Sources for Front AI!If your team relies on Confluence pages or Guru cards, you can now plug that knowledge directly into Copilot and Autopilot to generate more accurate, on-brand responses.Why try it out?Turn existing docs into AI-ready knowledge (no rewriting needed) Improve answer accuracy with your team’s real source of truth Keep responses consistent across agents and channelsGet started quicklyGo to Front AI > Knowledge Sources in Front Select Confluence or Guru as a third party source Choose the cards, pages, or collections you want to sync Start using your knowledge in AI repliesA few quick tips to get the most value:Start small: sync a high-quality space or collection (e.g. FAQs, product docs) Prioritize clean, well-structured content over volume Avoid outdated or duplicate pages—AI is only as good as what you feed it Test with real conversations and iterateWe’d