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128
twilanswer
twilanswerConversationalist
 Developer Q&A
Are you supposed to be able to trigger a sidebar call from the contact preview?

I’m currently having trouble where I’m not able to trigger a sidebar opening when clicking “Call with” from a contact preview. It works without issue from the Contact Sidebar, but not the preview card. I’ve recorded this demo walking through what I’m experiencing.    

445
Andy
Torro Exchange
Torro ExchangeRookie
 Developer discussion
Looking for a developer to connect API

Hello,  We are looking for a developer who could connect Front to our property management software with API and Webhooks. We could also use some additional settings in Front, if you are interested send us a message or an e-mail on info@rent4me.hr I hope this is in line with the community guidelines. Kind regards,

61
Javier - Developer Relations
Rich
RichFronteer
AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-9043New

added idea PRD-I-9043 Using Copilot to suggest next steps for an agent and get a better understanding of customer state — Idea submitted in AHA and pushed to Insided via API

1
00
Rich
Rich
RichFronteer
AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-9042New

added idea PRD-I-9042 Ability to curate and edit CSAT surveys — Idea submitted in AHA and pushed to Insided via API

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10
Rich
P
Product MarketingCommunity Manager
Boost productivity and focus with a new reimagined inbox
Boost productivity and focus with a new reimagined inboxFEATURE UPDATE

We’re launching a new, streamlined inbox experience to simplify daily workflows and keep your team focused with clearer prioritization and faster context.Here’s what’s new:Open, Later, and Done sections bring order to your queue Simplified conversation header gives you context at a glance Collapse your sidebar to get into "focus mode" Speed through your inbox with more discoverable shortcuts

263073
EoLs
jake
jakeFronteer
AHA idea https://front.ideas.aha.io/ideas/PRD-I-9040New

added idea PRD-I-9040 Export AI message summary via API — Idea submitted in AHA and pushed to Insided via API

1
00
jake
discipleaaron
discipleaaronConversationalist
 Product Q&A
Give me my delete button back

The recent update put the delete button behind an ellipses. That’s a terrible idea. My laptop does not have a delete button. Give me my button back :(

1078
BillMcL
lora_brasser
lora_brasserConversationalist
AHA idea https://front.ideas.aha.io/ideas/PRD-I-9039New

added idea PRD-I-9039 Manage Private Contacts without being given all shared contacts — Idea submitted in AHA and pushed to Insided via API

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10
lora_brasser
J
jakecollinsConversationalist
AHA idea https://front.ideas.aha.io/ideas/PRD-I-9038New

added idea PRD-I-9038 Add custom fields to messages — Idea submitted in AHA and pushed to Insided via API

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J
V_J
V_JConversationalist
 Product Q&A
Calendar management

I’ve noticed a couple of limitations in Front Calendar and was curious if others have found effective workarounds while these features are still in development: Cancellation Notes: Currently, when deleting a meeting, there’s no built-in option to send a cancellation message. I’ve been manually notifying attendees via email before removing the event, simple enough, but not ideal. Co-Organizer Functionality: Since Front doesn’t support assigning co-organizers, I’ve been using Teams or Outlook to set that up, which then requires managing changes through those platforms. It works, but adds a layer of complexity. If anyone has discovered a more streamlined approach or temporary solution, I’d really appreciate hearing about it. Always open to learning from how others are navigating this.

121
Annie A.
J
jakecollinsConversationalist
 Developer Q&A
Adding message with custom metadata to conversation

I am using the POST `/conversations/cnv_123/messages` endpoint to add a reply message to a conversation that already exists. When I fetch the messages, I see that they contain a `metadata` field that is just {}.  Is there a way to set custom metadata fields for later use in the endpoint? When I try just adding a `metadata` field to my payload, the operation passes but the metadata does not persist when re-fetched.

232
J
V_J
V_JConversationalist
 Product Q&A
Company wide templates

Hi everyone,I’m exploring ways to make message templates accessible across the entire organization, spanning all workspaces. Currently, Front’s “Company” workspace settings support rules, but not message templates, which limits centralized management.The two workarounds I’ve come across are:Creating a shared workspace that everyone can access, solely to house the template. Keeping the template in its original workspace and granting template-level access to all users.Both approaches work, but they’re not ideal—especially when it comes to maintaining consistency and avoiding duplication across multiple workspaces.Curious to hear how others are handling this. Have you found a more scalable or elegant solution for distributing templates organization-wide?

193
camille_tolentino
Rich
RichFronteer
AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-9032New

added idea PRD-I-9032 Ability to curate and edit CSAT surveys — Idea submitted in AHA and pushed to Insided via API

1
10
Rich
cjb
cjbRookie
AHA idea https://front.ideas.aha.io/ideas/PRD-I-9029New

added idea PRD-I-9029 Ability to sort inbox by custom field — Idea submitted in AHA and pushed to Insided via API

1
00
cjb
greg.johnson
greg.johnsonConversationalist
 Product Q&A
Shared inbox moves cause unassignment

What setting can we use to stop this from happening?  What is the use case for which it is _useful_ to unassigned a conversation just because of a change in inbox?

314
Javier - Developer Relations
lora_brasser
lora_brasserConversationalist
 Product Q&A
Contacts Missing in the New UI

Curious if anyone else is experiencing this - we did contact support with no response yet.We added a new user to Front and they don’t have access to Contacts. It’s not in their app switcher menu at all. I can’t find a setting for this or anything…. anyone else have this problem?  

71
PhoebeatFront
sdriver
sdriverConversationalist
 Developer Q&A
Allow clipboard access in sidebar plugin

Hello - at the moment when attempting to use an inbuilt copy paste button in my sidebar plugin i get the following error.Unhandled Runtime ErrorNotAllowedError: Failed to execute 'writeText' on 'Clipboard': The Clipboard API has been blocked because of a permissions policy applied to the current document. See https://goo.gl/EuHzyv for more details.After investigating the front sidebar plugin iFrame it looks as if clipboard-write is not allowed. Are there either, plans to change this or a suggested workaround? If no plans to change at the moment i can submit as a suggestion. Thank you for your help. 

343
Andy
Rich
RichFronteer
AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-9022New

added idea PRD-I-9022 Topics + CoPilot Differentiation — Idea submitted in AHA and pushed to Insided via API

1
00
Rich
jake
jakeFronteer
AHA idea https://front.ideas.aha.io/ideas/PRD-I-9021New

added idea PRD-I-9021 Create ticket manually — Idea submitted in AHA and pushed to Insided via API

1
10
jake
annawetmore
annawetmoreHelper
AHA idea https://front.ideas.aha.io/ideas/PRD-I-9020New

added idea PRD-I-9020 Option to add cc'd recipients in sequences per primary recipient — Idea submitted in AHA and pushed to Insided via API

1
00
annawetmore
P
Product MarketingCommunity Manager
 Announcements
Stop coverage gaps before they happen with Workforce Management
Stop coverage gaps before they happen with Workforce ManagementAnnouncement

We’ve just made it easier to keep your inboxes covered with staffing goals for our native Workforce Management add-on. Staffing goals enable you to set minimum teammate coverage requirements per inbox and day, while flagging when your inboxes are under- or overstaffed. With Front’s native Workforce Management add-on, you can also: Streamline scheduling: Create custom recurring shifts with defined inboxes, teammates, and cadence. Get complete oversight into staffing with filterable timeline schedule views. Stay ahead of coverage gaps: Keep schedules up to date with native time-off management and coming soon, Google Calendar syncs. Quickly spot and fix staffing gaps with coverage gap alerts. Improve team productivity: Teammates get full visibility into their upcoming shifts with improved teammate schedule view. You automatically route conversations based on shift schedules and workloads, preventing burnout.  Workforce Management is available on Growth, Scale, Professional, and Enterprise

270
P
Rich
RichFronteer
AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-9019New

added idea PRD-I-9019 Co Pilot suggested replies per inbox — Idea submitted in AHA and pushed to Insided via API

1
00
Rich
mhuffman
mhuffmanEnthusiast
 Product Q&A
Customize Notifications per user per Inbox/Workspace?

Hi! I am wanting to looking into notification settings within different inboxes for workspace admins. I’m currently a main admin for our Front Instance and on the end-user side, I won’t be using some of the inboxes set up across the team. Is there a way I can customize my notification settings on the Mac Desktop app? Thanks!

111
cat_apac
H
haleyFronteer
AHA idea https://front.aha.io/ideas/ideas/PRD-I-9018New

added idea PRD-I-9018 Tags accessible in the UX based on conversation segment — Idea submitted in AHA and pushed to Insided via API

1
00
H
khughes
khughesRookie
 Product Q&A
Search archives by person who archived the email?

Is it possible to search a shared inbox’s archives by user? So, like I could search to see all the emails that I specifically archived? It’s likely not possible, but I won’t know for sure unless I ask. Thanks!

241
Isaiah

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