AI Agents Feature Roundup #1: What you can test today - Aug 19th
You can now connect your own AI agent to Front as a teammate. Not as an integration sitting outside the product, but as something that shows up in the inbox, gets assigned work, and operates under permissions you control. Here's what's available to test today: Your agent becomes a teammateRegister an external agent with its own name, avatar, and description, so it appears alongside human teammates Assign conversations to it the same way you'd assign to anyone else Scope permissions per agent: which inboxes it can see, and whether it can comment, draft, reply, tag, archive, move conversations, etc. Set escalation rules for when the agent doesn't respond in time, so nothing gets orphaned Put it to work manually or automaticallyTeammates can assign conversations to an agent directly from the inbox Rules and macros can route conversations to an agent based on whatever conditions you already use Measure it like you measure your teamSmart CSAT captures satisfaction on conversations you
