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Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
 Welcome
Meet the Community | Introduce Yourself!

Howdy all! My name is Javier and I lead the Developer Relations team at Front. Super excited to learn about everyone’s experience building integrations on Front, and to see how we can take the Front Platform to a better place together. In my spare time, I enjoy travel, motor racing, and cooking. We’d love for you to introduce yourselves in the comments below!Welcome to our community 

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Javier - Developer Relations
Maxime Haudebert
Maxime HaudebertFronteer
 Developer discussion
Post automatic comments in your JIRA issues when linking them in Front

This will help you make sure a Front conversation being linked to a JIRA issue will not go unnoticed. The idea here is to leverage our JIRA connectors through an app request rule that will automatically post comments in JIRA issues when those are linked to a Front conversation. Here’s how your rule should look like: This rule will trigger on app objects being added to a conversation, will check that the added app object is a JIRA issue, and will post a comment in that JIRA issue  This is the dynamic variable used to determine if the added app object is a JIRA issue This is the dynamic variable used to extract the JIRA issue key used to post the comment The comment body referencing the conversation ID to link JIRA users directly back to the conversationComment body:{"version": 1, "type": "doc", "content": [{"type": "paragraph", "content": [{"type": "text", "text": "New report for this issue (automated message)", "marks": [{"type": "link", "attrs": {"href": "https://app.frontapp.com/open

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Maxime Haudebert
marie_chardon
marie_chardonFronteer
 
AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-8659New

added idea PRD-I-8659 HDS Compliance — Idea submitted in AHA and pushed to Insided via API

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marie_chardon
Nick
NickRookie
 
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8657New

added idea PRD-I-8657 Allow Rule Set variables to match anything — Idea submitted in AHA and pushed to Insided via API

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Nick
Andy
AndyFronteer
 
AHA idea https://front.aha.io/ideas/ideas/PRD-I-8653New

added idea PRD-I-8653 Add Support for Filtering by Sender in 'Message Arrives in Inbox' Advanced Notification conditions — Idea submitted in AHA and pushed to Insided via API

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Andy
ngallis
ngallisConversationalist
 Product Q&A
Save on my desktop - Files attachment

We'd like to save the files contained in an email to a folder on our company server or to a folder on my desktop. Unfortunately, the only option we've found is drag and drop.Is there a button to ‘Save as’ and choose the location where the file is downloaded ?Thank you for your help. 

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bestrada
Rich
RichFronteer
 
AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-8650New

added idea PRD-I-8650 Live dashboard - Ability to see number of sent messages — Idea submitted in AHA and pushed to Insided via API

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Rich
Orianne
OrianneRookie
 
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8649New

added idea PRD-I-8649 Conversation custom field — Idea submitted in AHA and pushed to Insided via API

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Orianne
jake
jakeFronteer
 
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8648New

added idea PRD-I-8648 Add headers to Client Credentials flow in Connectors — Idea submitted in AHA and pushed to Insided via API

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jake
alec_badillo
alec_badilloConversationalist
 Workflows discussion
View history of changes to email subject Front

Hello,Is there a way to view history of changes to email subject Front? to see who updated the subject title. 

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ashley_alexander
Andy
AndyFronteer
 
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8647New

added idea PRD-I-8647 Add support for resource alias 'ext_id' to the GET Message endpoint — Idea submitted in AHA and pushed to Insided via API

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Andy
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
 API news & updates
Introducing the multi-request flow builder for Connectors!CONNECTORS

Build more flexible Connectors by adding multiple requests to your configuration—all within a more intuitive visual interface.  We’ve redesigned how you build Connectors in Front, moving from a rigid step-by-step setup to a flexible flow builder. This new visual interface gives you greater control when connecting Front to external APIs and systems using application requests and application objects.With the new visual flow builder, you can now add multiple requests within a single Connector configuration. Whether you're retrieving data from different endpoints or chaining actions across systems, you can place each request exactly where it makes sense in your workflow. The flow-based layout makes it easier to see how everything fits together—and much simpler to make updates down the line.Your existing Connectors will be automatically migrated to the new flow builder within the coming days.Start building smarter, more powerful Connectors—no code required. P.S. We also introduced the abili

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Javier - Developer Relations
lora_brasser
lora_brasserConversationalist
 Workflows discussion
Knowledge Base Use Cases

Hey folks,We started using the knowledgebase for internal tips and tricks about Front. I’m bringing in other team members to brainstorm how it can be used across our organization internally, and where it might also be useful externally. How are your teams using the knowledgebase? 

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Ray
daniel_smith
daniel_smithRookie
 Workflows discussion
Customer Success Rules

Hello, Curious if anyone has seen any rules (outside of the “standard” rule set that really helps CS teams perform well? I am aware of the SLA features and love those, but any creative workflows or sequences anyone has seen work really well for Customer Success teams?

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Ray
sylvain
sylvainFronteer
 Desktop release notes
Front Desktop 3.65.4

Temporary downgrade to Chromium 132 and Electron 34 while issues with Chromium 134 are being resolved.

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sylvain
P
Product MarketingCommunity Manager
 Announcements
The AI comfort gap: What it means for your customer experienceAnnouncement

Your customers aren’t a monolith, nor should your customer experience be.  Our recent study of 4,500 desk workers revealed that your customers’ relationship with AI affects what they expect from your AI-powered customer service. We uncovered three personas, and they all want different things from AI:  Daily AI users (Adopters): Recognize AI’s benefits, so expect more6X more likely than Traditionalists to agree that businesses using AI care more about their customer experiences Weekly/monthly users (Dabblers): On the fence and easy to lose70% wish AI could help without needing a human Rare/never users (Traditionalists): Skeptical yet still demand excellence3X more likely to avoid using AI-powered service (find out what channels they prefer instead) We break down exactly what each group wants and how to design experiences that work for all three. Check out the data: https://front.com/blog/state-of-service-expectations-ai-comfort-gap  

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mariage_baptiste_mathilde
mariage_baptiste_mathildeRookie
 
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8644New

added idea PRD-I-8644 Fresher idea to use — Idea submitted in AHA and pushed to Insided via API

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mariage_baptiste_mathilde
dswilson
dswilsonRookie
 
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8643New

added idea PRD-I-8643 Telnyx SMS Integration. — Idea submitted in AHA and pushed to Insided via API

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dswilson
mariage_baptiste_mathilde
mariage_baptiste_mathildeRookie
 
AHA idea https://front.aha.io/ideas/ideas/PRD-I-8642New

added idea PRD-I-8642 New fresh merged test, please ignore — Idea submitted in AHA and pushed to Insided via API

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10
mariage_baptiste_mathilde
mariage_baptiste_mathilde
mariage_baptiste_mathildeRookie
 
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8641New

added idea PRD-I-8641 Idea to merge into — Idea submitted in AHA and pushed to Insided via API

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10
mariage_baptiste_mathilde
mariage_baptiste_mathilde
mariage_baptiste_mathildeRookie
 
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8640New

added idea PRD-I-8640 Test Baptiste please ignore — Idea submitted in AHA and pushed to Insided via API

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mariage_baptiste_mathilde
Rich
RichFronteer
 
AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-8638New

added idea PRD-I-8638 Conversation Status history — Idea submitted in AHA and pushed to Insided via API

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Rich
jeremys
jeremysRookie
 
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8636New

added idea PRD-I-8636 Sync deletions and archive to source mailbox — Idea submitted in AHA and pushed to Insided via API

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jeremys
jeremys
jeremysRookie
 
AHA idea https://front.ideas.aha.io/ideas/PRD-I-8635New

added idea PRD-I-8635 When no signatures are created, leave out the signature block — Idea submitted in AHA and pushed to Insided via API

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jeremys
twilanswer
twilanswerConversationalist
 Developer Q&A
Is there a way to link to compose an SMS?

I’m looking for a way to include a link that users can click on to compose a new Twilio SMS in Front. Ideally it would work similar to clicking the phone number on a contact record (where it opens a compose window with the To: field already pointing to the phone number.  Is this possible today? It would be great if it was possible to just have a link like app.front.com/compose?type=sms&to=1234567891 but I’m also open to using the core API to create a new conversation and then link to that conversation.  

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