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Developer discussion

Discuss the Front Platform APIs, SDKs, and integrations

11 Topics
22 Replies

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11 Topics

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Javier - Developer RelationsCommunity Manager

published in Developer discussion

addison-gitbookConversationalist

asked in Developer discussion

Dynamic answers in Front Chat

Hello Front Community! Happy to be here - I had a question regarding the type of apps/plugins you can create using the developer platform. Long story short, our team has integrated Front’s new Chatbot builder: https://changelog.frontapp.com/chatbots-now-available-in-front-chat-267103I’m curious, if you are able to build an app that can dynamically answer based on the customer’s question/input? For instance, we would like to dynamically suggest help desk articles to the user based on their question - through an API my company already has working. Is this possible?

3 months ago

jasonFronteer

posted in Developer discussion

Building a Front Application Webhook handler in Make.com

Sharing a quick snippet of how to build a Front Application Webhook handler in Make.com. This differs a little from handling a simple webhook call from a Front rule, as you need to perform a setup step and have your webhook respond to a challenge sent by Front’s webhook server. To start, head to Make.com and create a new Scenario with a Webhooks (Custom webhook) trigger. Click the Create a webhook button, and open up the advanced settings. Be sure to enable Get request headers; these are required in the next step. Hit Save. Creating a Webhook trigger in Make.com Next, we can add a Flow Control > Router step. We’ll use this to branch into two different paths, depending on whether this is the initial setup challenge webhook call, or receiving regular webhook updates.For our challenge path, we’ll configure a filter that looks like this:Make.com Router, filtering on request headersWhat this does is access the HTTP headers of the webhook request, and extracts the one header with the name

4 months ago

jasonFronteer

posted in Developer discussion

Next.js React component for Front Chat

Sharing a quick snippet showing how you can install Front Chat as a React component. This example was specifically tested using Next.js 13 with the /app directory.First, create a FrontChat component. We’re using the Next Script component.Have the onLoad prop call an ‘init’ function for our widget, which just runs the content of the chat JS snippet provided in your Chat channel settings.// @/components/front-chat.tsx"use client";import Script from "next/script";export function FrontChat() { return ( <Script id="front-chat-script" src="https://chat-assets.frontapp.com/v1/chat.bundle.js" onLoad={initFrontChat} ></Script> );}function initFrontChat() { //@ts-expect-error window.FrontChat("init", { chatId: "YOUR_FRONT_CHAT_ID", useDefaultLauncher: true, });}(If anyone can tell me how to get rid of the TS error on window.FrontChat, I’d love to hear it!)To use the FrontChat component, it’s probably best to insert it into your layout.tsx, just before

5 months ago

zqushHelper

asked in Developer discussion

Python code to create a duplicate of a List

import requestsimport configparserimport os# Read API key from config.iniconfig = configparser.ConfigParser()config_path = os.path.join(os.path.dirname(os.path.abspath(__file__)), 'config.ini')config.read(config_path)apikey = config.get('frontapp', 'api_key')def list_contact_groups(): url = "https://api2.frontapp.com/contact_groups" headers = { "accept": "application/json", "authorization": f"Bearer {apikey}" } response = requests.get(url, headers=headers) if response.status_code == 200: return response.json().get('_results', []) else: raise Exception(f"Failed to fetch contact groups. Status code: {response.status_code}, Response text: {response.text}")def get_contacts_from_group(group_id): url = f"https://api2.frontapp.com/contact_groups/{group_id}/contacts?limit=100" headers = { "accept": "application/json", "authorization": f"Bearer {apikey}" } response = requests.get(url, headers=headers) if response.status_

5 months ago

KierAyreRookie

asked in Developer discussion

Teammate Transparency/Multiple companies using Teams

Hello. I am looking for suggestions, tried sales and sent a support ticket, but there is no reply. I would like to set up my clients as individual, siloed TEAMS. They would have full access to the other users on their team (all 50 users at a salon), 100 users on another team at an insurance company, and 5 people on another team at a dance studio for example. The idea is that the Salon would have about 50 people doing scheduling, having a shared inbox, individual google business emails etc. They could use Front, well, like Front. But, today, when I started to set them up, I noticed a user in 1 team can see ALL of the other members of every other team, this does not seem right to me. In fact, my client noticed it before I did and was like why do I see this person and that person, who are those people? I want to add them to MY account so I can get stuff pushed to me from them that I need to take care of, and they can share messages and chat with each other and me but NOT the insurance c

6 months ago

MikaConversationalist

asked in Developer discussion

About Message ID and detecting mail or multiple mails within conversation

Hi,I am currently visioning kind of an order recognizion plugin which potentially could automatically detect which orders does the conversation consider.Idea behing this is that we currently do add the Message ID of received orders to the order itself while adding it to our ERP. This helps greatly but I’d like to make it even easier and potentially with added possibility to even edit the orders via iFrame element within Front.But to make it happen, I would need to know if it’s even possible to create a plugin with a function to detect multiple Message ID:s from conversation (and then do the math with the data which comes from the ERPs server)?What do yo say? Would it be possible or would you have better ideas? 😊

7 months ago

AlanDConversationalist

asked in Developer discussion

Integrations

Hi all, Not sure if this is the correct location for this. I run a Technical Support team and we have inbound via email and WhatsApp as well as Zoho CRM tasks. Zoho Desk didn’t work out for us as it would not work with custom modules of CRM. We don’t a yet have a developer. Front looks like it may suit us but we use personal email, shared team inboxes and we also use WhatsApp groups that involve the team but also customers in those groups. Can Front work with WhatsApp groups (as well as 1 to 1 WhatsApps) and Zoho tasks?

7 months ago

MathewConversationalist

posted in Developer discussion

NetSuite

I’ll be working on NetSuite > Front.Just starting up the post, here!

7 months ago

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