​@Javier - Developer Relations 

Take a look. I think your developers will be interested in this.  It would be great to have an official MCP server from Frontapp. Please feel free to use the code or create a fork. 

https://github.com/zqushair/Frontapp-MCP

Hi ​@zqush This looks amazing! I will review it in more depth next week. Thank you for your valuable contribution to our community code!

Hi Javier. 

After many hours of planning and prompting and testing, and a few dollars spent on api calls, I got Cline to plan and build this out from start to finish and had it later do a complete review of the code and debug any issues.  The documentation is up to date and quite detailed to make it easier for any developer to jump right in and understand the code.  If you’re interested I can add you / your developers to the repo if you’d like to take over its development (or just fork it). 

I think having an MCP Server for Frontapp will be an asset to the platform as everyone is moving towards this protocol. Obviously having an MCP Server that’s maintained by the service provider (you guys), rather than the community, is the way to go.  I hope this initial work peaks your team’s interest to check out the possibilities with MCP.

All the best,

Ziad

Hi ​@zqush -- I’ve discussed this with the relevant teams. There is definitely a longer term interest for Front to provide an MCP server and directly address this need. For the time being, the teams are gathering customer and industry context so it may be some time before we are ready to prioritize the work. 

In the meantime, we truly appreciate this amazing community contribution. I will feature your post in our API News & Updates section so more people are aware!
 

Much obliged

Hi Javier,

I agree it is still early days to jump into it. I do see other big names have adopted it so I feel it has a future.  The code I put up still needs some work. The tests do run (talking to frontapp) but I was struggling to get Claude Desktop to connect to the mcp server. It’s probably me not the code.  I’m not sure yet. 

I appreciate the acknowledgement. I do want to make it clear though that the code is written by Cline using Anthropic Sonnet 3.7 api.  I just did the prompting (which is kind of an art these days), and I used what people call the “memory-bank” custom prompt. 

Cheers,

Ziad

​@zqush , any luck making something that can connect to Claude Desktop?

(I was able to get your MCP server running and the tests seemed to pass, but I also wasn’t able to connect it to Claude successfully)

Hi ​@waseem 

Unfortunately I haven’t been able to spend any time on it. 

Hi, is it possible to have Claude read all of Front’s transcripts and extract insights? Grain (our call recording software) has an MCP integration https://grain.com/release-note/06-18-2025 that is wildly helpful for marketing teams to understand patterns. 

One use case is, “What are people reaching out most about in the last 30 days in Front. Extract exact quotes and replies that our team said. Then group by themes”. We’ll then set up webinars for these topics. 

​@zqush + @mathilde (same YC batch as Speak), we’d REALLY like Front to set up an official MCP integration support for claude.ai (Claude Desktop and Claude Web) to provide all the current API functionality as “MCP tool calls” on Claude.

Our org has been using “connectors” on Claude across non-ENG teams (ex. customer.io MCP connector Claude for marketing team, Notion MCP connector to Claude for all teams, Linear for Product & CX) to unlock HUGE efficiency and productivity across the board.

With Front integration, we’d like our CX agents to query questions like “Analyze all support tickets that were about the home screen bug on Android (or tagged `android_homescreen_bug`) to figure out a pattern for trigger conditions & reproduction steps using Front MCP tool. Then, file a bug ticket on Linear.”

We’ve been with Front since 2018. Front cannot be sleeping on this technology!!!

 

PREACH

Hi ​@usespeak! Thanks so much for your feedback on MCP, we are closely watching feedback like this and market trends.

However, today I actually wanted to reach out to see if you have seen our Topics feature? Here is a HC Article that walks through this in detail but in short when you enable this feature and add shared inboxes Front will take in historical messages and generate a list of Topics from the messages in those inboxes. Then with these Topics you are able to create advanced workflows so you not only can identify key trends and insights with the Topics dashboard, but take automated actions using them!

This feature also works on a continuous basis so we are creating new Topics for you over time based on recent messages you receive. Just wanted to share that since it very closely aligns with the use case you mentioned using MCP and Claude.

Feel free to reach out with any further questions you have, thanks so much for your time and dedication to improving Front!

take a look at the latest code. I got it to work with docker and LM Studio :-)

I posted an update that adds more tools

🙌