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moshoodsikiruRookie

asked in Developer Q&A

How to query conversation by type on the api

Is there a way to fetch/list only intercom conversations using the conversation api ?

jackFronteer

asked in Developer Q&A

Programatically connect email channels to Front

As an admin, can I connect O365 email channels (private inboxes, shared inboxes, and distro lists alike) to Front programmatically through the API without touching the Front UI at all?Use case: a customer is migrating from Gmail to Outlook and making a domain change to all their email addresses, and they’re looking for the best way to reconnect all these channels to Front. If it’s not possible to do this programmatically, will they have to re-connect each channel by hand?

kirkatdivvyRookie

asked in Developer Q&A

Getting Recent Conversations & Conversation Messages

I’m attempting to get conversations for the last day and see that the “List Conversations” returns conversations sorted by most recent first. But there’s no great way of validating recency. I’ve resorted to pulling all messages for each conversation and checking to see that at least 1 message was created within the last day.Seeing as the List Conversations endpoint is doing some sort of server-side sorting with an updated_at property, is it possible to expose that so I can key off of it at as well? This would also be helpful when searching conversations too.Or if there’s some other way of getting this information please let me know. Thanks in advance!

Javier - Developer RelationsCommunity Manager

published in News & Updates

The Front UI Kit is officially released!Plugin Update

The Front UI Kit is now officially out of beta! The Front UI Kit a set of React components that help you build plugins. The Front UI Kit includes buttons, menus, date pickers, and many other useful and common plugin components. Using the Front UI Kit should help you save on development time and provide your plugin users a set of well-tested and familiar components to interact with.Learn more on our Developer Portal.

MathewRookie

posted in General Discussion

NetSuite

I’ll be working on NetSuite > Front.Just starting up the post, here!

Javier - Developer RelationsCommunity Manager

published in Welcome

Everything you need to know about ideation on the Front Community

At Front we’re constantly looking for ways to improve our product, and direct feedback from customers is the primary driver of our product roadmap. The ideas portal below is the best way to share product feedback with our product team. Guidelines for submitting Ideas:Be sure to search for similar ideas that have already been posted. This helps to avoid duplicates and will save you time from typing out a new Idea. You can comment on an existing Idea to add additional details that would be helpful for our team to consider. Be as detailed as possible: when describing your idea, please provide as much detail as possible, including example use cases and why the feature would be valuable to you. This helps our product team better understand the potential impact of your idea. Submit one idea at a time: this makes it easier for our product team to review and track the progress of each idea. Our product team reviews submitted ideas on a weekly basis, and you’ll automatically receive an email n

Javier - Developer RelationsCommunity Manager

posted in Welcome

Meet the Community | Introduce Yourself!

Howdy all! My name is Javier and I lead the Developer Relations team at Front. Super excited to learn about everyone’s experience building integrations on Front, and to see how we can take the Front Platform to a better place together. In my spare time, I enjoy travel, motor racing, and cooking. We’d love for you to introduce yourselves in the comments below!Welcome to our community

tomaszRookie

asked in Developer Q&A

Refreshing the access token

Hello,I would like to know if when refreshing an access token (point 4. here : https://dev.frontapp.com/docs/oauth), the previous token is disabled even if his 1 hour lifetime is still ongoing, so there is only one token that is being replaced each time we do a refresh call to your API?Or the previous token is still valid till the end of his 1 hour lifetime ?Thank you in advance for your answer.

Javier - Developer RelationsCommunity Manager

published in Welcome

Welcome to the Front Developer Community

console.log(‘Hello Front developers!!!’);We’re excited to see what integrations you will build. We hope that this community will help you get up and running with the Front Platform as quickly as possible. Use it to get the help you need, share your ideas with us, and connect with your peers.Mission StatementEnable developers to happily build successful integrations on the Front Platform. Step 1: Take a quick tour through our community Got a technical question?Make use of our awesome search function 🔎 You can find it at the top of every page. Still not finding what you need? Post a question to our Developer Q&A. If you need to report a bug, share private information, or have one of our team members perform a specific action for your account, reach out to our Support team instead.Have API feedback?Let us know how we can improve our APIs.Want to know what we’ve been working on?Subscribe to our News & Updates section to get the latest news about the Front APIs and SDKs, includ

Front DeveloperFronteer

asked in Developer Q&A

Ratio of Messages one Sends Through Shared or Individual Inboxes

We would like to start measuring our shared inbox usage compliance, and we want to get insights from an analytics standpoint (volume for instance). We want to look into the ratio of messages one sends (either through Shared Inboxes or Individual Inboxes).

Front DeveloperFronteer

asked in Developer Q&A

API Help with analytics and exporting private inbox data

I am working on using the Front API to get some data we need into our BI Tool to analyze it, but I have a few questions. Basically, I need to get from the API the same data I get if I go to Analytics and get a Message Export. I wasn’t quite able to exactly that in the API so I just need a little direction on where to find it.We will also need the export to contain messages from personal inboxes.

Front DeveloperFronteer

asked in Developer Q&A

Issue with List Events API

We are currently in the process of building an integration with Front. For our use case, we found the `List Events` API here, to be suitable. We want to only list archive events in a certain time window, and for that, we have tried using the `q` parameter, as mentioned in the document, but it doesn't seem to work, the response always contains all the events, irrespective of the query we use. Attaching a few curls we have tried curl --request GET --url 'https://api2.frontapp.com/events?q=types%3Aarchive' --header 'Accept: application/json' --header 'Authorization: Bearer TOKEN'curl --request GET --url 'https://api2.frontapp.com/events?q=after%3A1651470943.000' --header 'Accept: application/json' --header 'Authorization: Bearer TOKEN' Combining the before and after parameters would also be helpful.Looking forward to your help on this.

Front DeveloperFronteer

asked in Developer Q&A

CRM / VoIP integration advice

Do you have recommendations on how one would integrate the following: CRM Phone System Any advice here would be greatly appreciated!

Front DeveloperFronteer

asked in Developer Q&A

Plugin Reply-To Email Address

We utilize our own plugin integration to pull customer data on each inbound data for our sales reps to see.We capture the customer's email address using "emailaddress = context.conversation.recipient.handle;"This is working fine except for our contact forms on our sites. These all send and are properly signed from noreply@domain.com. So we are unable to lookup the customer email in our system... The customer email is set in the reply-to field of the email. Our plugin works as expected as soon as the sales rep hits reply - the front conversation recipient changes at that point to the 'reply-to' address.How can we pull the reply-to address in our plugin from the initial load before hitting the reply button??

Front DeveloperFronteer

asked in Developer Q&A

Raw CSAT data from API

We could not find raw data about the CSAT but only percentages. We need to recover the data of our customers in a raw format… We are used to working in that way with other CRM solutions.We need the same with front. Do you have some guideline or examples as how to recover CSAT raw data?

Front DeveloperFronteer

asked in Developer Q&A

Body Did Not Satisfy Requirements - Zapier

Hi, I am trying to use Front's api to send a reply to a conversation, but am receiving the error "body did not satisfy requirements" I am using webhooks via Zapier to POST to the API. I've included the text below of the inputs- I tried to match everything as closely as possible to Front's documentation. Could you provide any advice into troubleshooting this error? URLhttps://api2.frontapp.com/conversations/cnv_12345/messagesPayload TypejsonDatato"person@example.com"options{"archive": true}signature_id"sig_12345"sender_name"Dale"channel_id"cha_12345"body"test"subject"test message"Wrap Request In ArrayfalseFileUnflattentrueBasic AuthHeadersAcceptapplication/jsonAuthorizationBearer xxxxxxxxxContent-Typeapplication/json

Javier - Developer RelationsCommunity Manager

published in General Discussion

Share integration ideas, tips & tricks, and API workflow wins

Want to talk about the Front APIs? This is your space! If you have a technical question to ask, please use our Developer Q&A, but if you have ideas to bounce off other developers, or workflow wins you’ve accomplished through integrations that you’d like to share, everyone would love to hear about it.This space is ideal for sharing your best Front Platform hacks or any code you’re proud of that you’d like others to benefit from. At Front we believe there’s always something to learn, and we expect we’ll be learning quite a lot from our community of outstanding developers. In addition, please let us know in this space about any documentation, tools, sample applications, or other resources that we could add to make your development easier on the Front Platform.Happy coding, happy sharing, and happy chatting!

Front DeveloperFronteer

asked in Developer Q&A

Front Events API "after" filtering issue

We've been running into an issue implementing the event sync from Front. While the webhook is working correctly, the alternative sync we wrote using the Events API seems not to respect the after filter in queries. When we make a request to e.g. https://companyDomain.api.frontapp.com/events?q=after:1652647350.45151, rather than getting only very recent events (that was basically the current UTC timestamp when I made the request) we get a paginated response with hundreds of thousands of results. Is this a bug on the Front end, or is there a different syntax we should use to query events after a certain time?

Front DeveloperFronteer

asked in Developer Q&A

Sending Calendar Invites Thru API

We’re hoping to send calendar invites through Front messages. Historically we’ve included the calendar invite as inline to the message using the multipart/alternative property where the invite renders as part of the message, but not sure this is available through the Front API.

Front DeveloperFronteer

asked in Developer Q&A

Question about imported messages and rules

Currently we have a rule for our team that when triggered sends an auto reply to the sender. We have changed something about our setup where this rule is no longer working properly. I am hoping to get some assistanceHere is the specific use case: "A client requests a quote, the php backend sends an email to one of our addresses with the requested quote details. A front rule is triggered to send an auto-reply to the reply to address." Up until now the server for our website has been using phpmailer to send to one our emails, and it sets the replyTo email to the email we want to respond to. The rule is triggered, the auto reply is sent, and it includes the body of the original message in the auto reply. I am told this all works fine. But we are currently making a change to our system and may have to move away from using phpmailer. I have been testing using the front API to send the initial message. My problem is that I can't seem to get a combination of API endpoints and rule configur

Front DeveloperFronteer

asked in Developer Q&A

Replying to a Conversation with the API doesn't auto archive when told

Hey there!Im working on a system in which I want to be able to reply to a conversation in Front, and immediately after, have it archive.Looking at the docs at https://dev.frontapp.com/reference/post_conversations-conversation-id-messages, I should be able to get that functionality by passing "options": { "archive": true }, however it doesn't seem to be working that way.Is there anything I'm doing wrong? Or is there a bug here?Im hitting the endpoint athttps://myDomain.api.frontapp.com/conversations/cnv_12345/messagesWith a json body of { "sender_name": "System - +123456789", "body": "Uhhh Syncing the message??", "options": { "archive": true }}Does this look right?Thanks!

Front DeveloperFronteer

asked in Developer Q&A

Do you have info about sending attachments?

Attachments don't seem to be coming through. Any advice on what might be happening? What datatypes are typically accepted? Right now I'm using data:application/octet-stream

Front DeveloperFronteer

asked in Developer Q&A

What date format to use?

What format are you expecting to receive the created_at datetime? I've tried everything I can think of and I keep ending up with very weird dates on the messages. If I'm converting Date Time objects are you looking for seconds? Are you looking for a date and time without any symbols?

Front DeveloperFronteer

asked in Developer Q&A

Imported messags are being threaded

It appears that messages with different subjects are being "threaded" or "grouped" together. Why is this happening?

Front DeveloperFronteer

asked in Developer Q&A

Importing message into Front not sending the message

We are importing messages via the API from our TMS. Then from inside our TMS, users can "Send Messages" which is equivalent to sending an email. When this process is completed in the TMS, we are expecting this message to be sent to the "to" (recipient) and to show up in Front as a sent message. What appears to be happening is that the message shows up in the Front Inbox but it's not actually being sent to the recipient. Is this because we're using a demo account or is importing a message into Front not the same as sending a new message from Front? What process should we be following to ensure that any email sent from our TMS is sent via Front?

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