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Community topics about Front APIs and SDKs

387 Topics
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
posted in Welcome
Meet the Community | Introduce Yourself!

Howdy all! My name is Javier and I lead the Developer Relations team at Front. Super excited to learn about everyone’s experience building integrations on Front, and to see how we can take the Front Platform to a better place together. In my spare time, I enjoy travel, motor racing, and cooking. We’d love for you to introduce yourselves in the comments below!Welcome to our community 

59521
Javier - Developer Relations
1 month ago
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Welcome
Welcome to the Front Developer Community

    console.log(‘Hello Front developers!!!’);We’re excited to see what integrations you will build. We hope that this community will help you get up and running with the Front Platform as quickly as possible. Use it to get the help you need, share your ideas with us, and connect with your peers.Mission StatementEnable developers to happily build successful integrations on the Front Platform. Step 1: Take a quick tour through our community Got a technical question?Make use of our awesome search function 🔎 You can find it at the top of every page. Still not finding what you need? Post a question to our Developer Q&A.Have API feedback?Let us know how we can improve our APIs.Want to know what we’ve been working on?Subscribe to our News & Updates section to get the latest news about the Front APIs and SDKs, including deprecations that may impact your integrations.Have something interesting to share or discuss?Create a new topic in our Developer Discussion space. Step 2: Customize y

2770
Javier - Developer Relations
1 year ago
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Developer discussion
Share integration ideas, tips & tricks, and API workflow wins

Want to talk about the Front APIs? This is your space!  If you have a technical question to ask, please use our Developer Q&A, but if you have ideas to bounce off other developers, or workflow wins you’ve accomplished through integrations that you’d like to share, everyone would love to hear about it.This space is ideal for sharing your best Front Platform hacks or any code you’re proud of that you’d like others to benefit from. At Front we believe there’s always something to learn, and we expect we’ll be learning quite a lot from our community of outstanding developers.  In addition, please let us know in this space about any documentation, tools, sample applications, or other resources that we could add to make your development easier on the Front Platform.Happy coding, happy sharing, and happy chatting!

1450
Javier - Developer Relations
1 year ago
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Developer Q&A
When to post in this forum versus contacting Support

This forum is the primary way to receive API assistance. Post questions about our APIs and SDKs in this forum. Posting questions in our Developer Q&A allows other developers to learn from your question and allows the broader developer community to suggest innovative solutions or respond with follow-up questions of their own. However, there are times when you should contact Front Support instead. These include:Reporting bugs or performance issues When you need changes made to your Front account When you need to share private information to troubleshoot a problem  If your issue does not fall into one of those categories, then please post in this forum. Rest assured our Support Engineers and community gurus will see your question and respond before you know it!

3940
Javier - Developer Relations
2 years ago
david_hans
david_hansFronteer
published in API news & updates
Access information about where a user opened a pluginPLUGIN SDK UPDATE

You can now access entry point data in the Plugin SDK to learn how a Front user opened your plugin. A new property called entryPoint is now available in the context object. Read the full details on our Developer Portal This property allows you to handle different scenarios depending on where the plugin was opened. The current plugin entry points are:SIDEBAR—User opened a plugin in the Front sidebar. COMPOSER_TOOLBAR—User opened a plugin in the composer toolbar while composing a message. CONTACT_HANDLE—User opened a plugin from a Front contact’s phone handle. More information on plugins that open from this entry point in order to make or handle calls will be coming soon!

120
david_hans
1 day ago
timchambers
timchambersRookie
asked in Developer discussion
API access to Teammate Groups (not contact groups)

I understand that Teammate Groups is a relatively new feature, which might explain why it’s not available in the API yet, but I was wondering when/if we might gain access to those groups of Front users that we define and use for managing Inbox access, etc. (found in the app under Settings > Company > Teammate groups).So far, references to “teammate groups” in the API documentation seem to reference contact groups owned by a team member, which is not what I’m looking for.Perhaps this question is also related to Front’s SCIM functionality–is there any documentation related to that functionality?

1292
jason
4 days ago
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Knowledge base API is now live!CORE API UPDATE

We are happy to announce that you can now access knowledge base API endpoints through the Core API. These endpoints allow you to read and update your internal and external Front knowledge bases. With the API, you now have the flexibility to process your knowledge base content for various purposes, including advanced display on different websites and additional means of importing content. Read the docs on our Developer Portal to start using the knowledge base API endpoints.

3098
gbarnes
5 days ago
jaiv
jaivConversationalist
asked in Developer Q&A
Schedule a message send via the API

Our Front workflow involves generating emails and scheduling their sends on a daily basis. Our current flow is:Generate the email text and attachments programmatically. The email content includes a blurb about the time the email should be scheduled (roughly based on the local time of the recipient) Send a POST to `/drafts` with the email content and attachments On success, open the link to the draft Manually schedule the send according the the email content’s scheduled send blurb, and delete the blurb in the email.The only manual part of this flow is that we need to manually schedule the send (and delete the blurb saying the send time, but that’s a byproduct), which is a hassle. I haven’t been able to find a way to programmatically schedule sending via the API but that would allow us to do this whole flow programmatically. It doesn’t look like there’s anything in the Messages or Drafts APIs. Does this functionality exist? If not, I’m curious why and if it might ever be on the roadmap.

482
jaiv
5 days ago
smerel
smerelConversationalist
asked in Developer Q&A
content security policy with strict-dynamic

I’m trying to use ‘strict-dynamic’ for my ‘script-src’ content security policy.I have a nonce set up in my page where I include the Front chat widget script: <script nonce="random nonce here" type="text/javascript" src='https://chat-assets.frontapp.com/v1/chat.bundle.js'></script>but it appears that that chat.bundle.js script dynamically loads app.bundle.js, which leads to a CSP violation in Chrome:Refused to load the script 'https://chat-assets.frontapp.com/v1/app.bundle.js?v=840fb872' because it violates the following Content Security Policy directive: "script-src 'self' 'strict-dynamic' chat-assets.frontapp.com 'nonce-9a6157311c94f2a96914fe5ac561d6fc'". Note that 'strict-dynamic' is present, so host-based allowlisting is disabled. Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.Is there a way to use strict-dynamic with the Front chat widget?

322
smerel
9 days ago
daniel_ortega_ngl
daniel_ortega_nglConversationalist
asked in Developer Q&A
Transfer/Separate Comments

Is it possible to separate comments, whether from an original comments or from two merged conversations?

338
harry
12 days ago
rob_jiang
rob_jiangConversationalist
asked in Developer Q&A
How to turn message.created_at to timestamp?

I face a very weird situation when trying to convert the message.created_at to the timestamp. Firstly, my understanding is that the date type for the created_at is float. Is that correct? So the number is the seconds passed since epic, and fraction is the millisconds. Did I understand it correctly? Then I used the following code to turn it into Java Date object.new java.util.Date(TimeUnit.SECONDS.toMillis((long)last_message.created_at.floatValue()))Then I used the following code to transform the Date into stringnew SimpleDateFormat("yyyy-MM-dd hh:mm:ss.SSS"); There are two things weird:(1) I have two messages, sent in absolutely different time, 20 - 30 seconds apart. But somehow the output of timestamp is exactly the same.(2) For afternoon 1pm, instead showing 13:xx:xx, it shows 01:xx:xx.

101
jason
12 days ago
david_hans
david_hansFronteer
published in API news & updates
New plugin function to capture window open eventsPLUGIN SDK UPDATE

The Plugin SDK now offers the delegateNewWindowsToFront utility function. This function allows you to capture link events that open in a new window and handle them through Front. This function replaces the deprecated delegateAnchorClicksToFront function.

110
david_hans
13 days ago
dedarritchon
dedarritchonFronteer
published in API news & updates
Set an application channel's name and address through OAuth token instropectionAPPLICATION CHANNEL UPDATE

You can now use token instrospection to specify an application channel’s name and address.Token introspection is an additional step in the OAuth2 flow where the client sends a request to the external server to retrieve information about the provided access token. This request allows Front to obtain details of the channel from the external service. Read more on our Developer Portal!

90
dedarritchon
14 days ago
engineering
engineeringConversationalist
asked in Developer Q&A
Need help regarding refresh token when client deactivate app from app store

We are facing a problem whenever the client disable the app fro app store from as shown in attachment. And then when reenable that app and then try to obtain oauth (access token) via api using existing refresh token within the period of 6 months i.e still refresh token is valid, api provide response {"error":"invalid_grant","error_description":"Invalid refresh token"} 

242
engineering
22 days ago
tchristler
tchristlerConversationalist
asked in Developer Q&A
Chat Widget Placement

I have a few questions about the chat widget:Is it possible to swap out the current icon for one of our own? Is it possible to have customize the icon and have the ability to show/hide, move the chat bubble around or only show it on specific pages?Thank you!

924
smerel
27 days ago
littleprint
littleprintRookie
posted in Developer discussion
Looking for developer to build custom pipedrive plugin

Looking for a developer to assist in building a custom pipedrive plugin. The existing one is limited in terms of functionality, we’d like to create one that allows us to create a proper deal/opportunity with more information/fields. Please comment contact details/info so i can reach out :)

692
Javier - Developer Relations
1 month ago
xdmnl
xdmnlFronteer
published in API news & updates
Bug fix: Updating conversation status via the APICORE API

The Update conversation endpoint now correctly updates conversation statuses in personal inboxes. Before the update, the status update would only be applied at the team-level. The status update did not affect private conversations or propagate to the conversation assignee.From now on, the conversation status update will follow the behavior of our rule engine: the status update will be applied to the conversation assignee and owners for private conversations in addition to the shared inbox at the workspace level. This update will gradually be released to all customers over the next week. Please comment below if you want to access it immediately. PS: The update only impacts the conversation status for assignee and private conversation owners. It does not impact the status of the conversation for its followers (participants who are not the assignee or owner of the private conversation).

130
xdmnl
1 month ago
userservice
userserviceEnthusiast
asked in Developer Q&A
draft failure-can't connect to your mail server-team can't email

Team is receiving a draft failure error when trying to send emails?Only one of my gmail channels is having this issue, other gmail channels are not having this. And this channel is working fine on its own. I can send emails in this gmail but in Front I can’t. 

351
R
1 month ago
roofquotes
roofquotesConversationalist
asked in Developer Q&A
Application Channel Help Needed!

Hey everyone, I'm working on setting up an Application Channel to connect to my backend for sending and receiving messages. I'm trying to understand the setup(using the template to help understand), but it feels like the guide leaves out some key details. Here are a few questions I have:When configuring the Channel Type in my app, what exactly is the difference between ‘Contact Types’ (Email, Phone, Custom)? When adding the channel to my workspace, it asks for a token. What value should this be for the template to work correctly?   This might relate to question 2, but every time I add the new channel, I immediately get an error that says, “Our access to this account was revoked. New messages will not be imported until you reauthorize,” with a “Reauthorize” button. Clicking it doesn’t trigger anything on the server side, and I’m not seeing any issues in the console logs I added. Any ideas on how to resolve this?   Excited to make Front a core tool for our team!

291
justin
1 month ago
ralphbll
ralphbllRookie
asked in Developer Q&A
Why am I unable to add a Channel?

I am unable to add a Channel as the app states I have reached my limit, but in the attached image you will observe that I have no Channels. What am I doing wrong?   

211
jason
1 month ago
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Front will begin disabling application webhooks that do not respond successfullyIMPORTANT

Going forward, Front will disable application webhooks that do not respond successfully. After three failed attempts, the webhook will be disabled and Front will stop sending events to your URL. We expect this change will mostly impact webhooks set up during development that are no longer used. However, if an active webhook experiences downtime and is disabled, you can go to the Webhook feature of your developer app and click Update to re-verify and re-enable it.

870
Javier - Developer Relations
1 month ago
briancore
briancoreConversationalist
asked in Developer Q&A
subscribe to context events without React

The documentation mentions that React is not needed, but there aren’t any examples of subscribing to context events without using React, so I’m hoping you can point me in the right direction.Is there a simple way to use the sdk without React for sidebar plugins? Preferably, a way to include a script directly on a page (without a build step) and then subscribe to events.Something similar to this would be great:<script type="text/javascript" src="https://dl.frontapp.com/libs/frontjs.min.js"></script><script>Front.contextUpdates.subscribe(context => { switch(context.type) { case 'noConversation': console.log('No conversation selected'); break; case 'singleConversation': console.log('Selected conversation:', context.conversation); break; case 'multiConversations': console.log('Multiple conversations selected', context.conversations); break; default: console.error(`Unsupported context type: ${context.type}`); break;

632
briancore
1 month ago
L
lifanConversationalist
asked in Developer Q&A
Webhook events sometimes come with empty tag list

Hi, we setup the webhook to receive inbound events. We also have rules on Front to tag each conversation based on its channel. The rules work well on tagging.However, we have some hiccups on the webhook. In the ideal case, once there is a new conversation, the rule tags the message, our webhook receive the inbound events about the message and the event comes with tag list, so we can route it to proper processors. However, we sometimes receive the inbound events with empty tag lists, therefore I cannot do the proper routing for the next step. It appears the tagging happened after Front server send out the event to our webhook.Anybody knows how to fix this?

513
justin
1 month ago
rye_bread
rye_breadConversationalist
asked in Developer Q&A
Twilio WhatsApp Messaging Templates

Hello, I am assessing whether Front will work for my business use case. I need to use a number of Twilio WhatsApp channels for my clients all of which are Business accounts. Business accounts have some limitations around messaging and messaging windows and as a result need to use pre-cleared message templates when sending messages to users outside of a conversation window. Does Front support sending Twilio message templates via the Front API?Additionally does Front support web hooks for listening to messages (both inbound and outbound messages to the channels?Thanks!

11114
E
2 months ago
rye_bread
rye_breadConversationalist
asked in Developer Q&A
Using Front with Twilio Whatsapp Channel

I am looking to setup on Front to allow agents to view conversations happening in WhatsApp Business accounts that I manage as well as handle quick questions with my API so that agents do not need to handle those types of questions. I have already added the channel but am confused as to how to send messages to users via Front or if I should be sending messages via the Twilio SDK and Front will just sync with Twilio through the channel. Usually platforms like Front have a webhook that I have to plugin to my WhatsApp sender in twilio but that documentation/requirement does not seem to be present for Front? 

1069
jason
2 months ago

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