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ruben_romartinez
Rookie
September 4, 2026
Question

Getting status updates from Front

  • September 4, 2026
  • 1 reply
  • 20 views

 

Good morning,
I’m trying to sync the Front conversation statuses in Front with our internal data so we can display them to our users in our app. We just need to get the Open/Waiting/Resolved value from the conversations. I'm playing with the application webhooks, as recommended in your docs, but I cannot find an event that reacts to a change in these statuses (there are some internal status changed events but for Waiting and Resolved are, internally, the same “archived” status so nothing triggers in this case). I’ve gone around this issue by creating a custom rule that adds a tag when the status changes so I can receive the “Tag added” event but then I’m getting a lot of events that are not actually changing the status… The other solution will be polling directly the API but given the API request per minute restriction, if the inflow of tickets grows it might not be realistic. Is there anything else we can do, or something that we are missing? Thanks in advance,
Ruben

1 reply

Fronteer
September 4, 2026

Hi Ruben, happy to help you here!
You’re correct in saying that the ‘Waiting’ and ‘Resolved’ statuses are both considered archived in the events webhook. Your tag workaround can work though! Have you tried adjusting your rule such that the tag rule only fires when a conversation is moved to waiting or resolved?

What might help here is a set of rules, one rule to add a specific tag when the conversation status is changed to waiting or resolved, and another to send that to a webhook. That can help cut down on extraneous notifications.

Would something like this work for you? Let me know!