Partners

Hello Front community! I was thinking about the “Edit Sidebar” button and the possibility to have more buttons to edit inboxes or views or tags without accessing “Settings” to edit these inquiries,

This design is a good proposal, but I think is a little more click consuming. For example, in the old design I used to open the calendar with a single click, now I need two clicks to open the calendar. But in a positive way I think is very well organized. 

As an avid user of Microsoft Planner  it would be extremely helpful to integrate front with planner.For example similar to click ups integration attaching itself to a task. We use Microsoft Planner as a bid board, and it would be helpful to attach emails to tasks so that they are easy to reference.   

Hi Front team,We’re facing a critical issue at Stella Stays — our WhatsApp is blocked for outbound messages, showing:“You have reached the maximum amount of trial messages”This is despite our Meta account being fully approved and connected via Front (payment method shows “Credit Line - FrontApp, Inc”).We’ve already emailed support multiple times, but we’ve had no resolution. This is the second time this week this has happened, and it’s impacting our ability to serve guests.Urgency: High – Real guests are waiting for responses.Please escalate this immediately. We need this resolved ASAP.

Hi Front team,We’re facing a critical issue at Stella Stays — our WhatsApp is blocked for outbound messages, showing:“You have reached the maximum amount of trial messages”This is despite our Meta account being fully approved and connected via Front (payment method shows “Credit Line - FrontApp, Inc”).We’ve already emailed support multiple times, but we’ve had no resolution. This is the second time this week this has happened, and it’s impacting our ability to serve guests.Urgency: High – Real guests are waiting for responses.Please escalate this immediately. We need this resolved ASAP.

Hello,I want to calculate the processing rate by priority %, overall processing rate % and I want to know what is the filter I have to do on Front to get this result, then to get these two rates I would need to show me where I can know how many emails received and the number of mails processed?Please show me what filter to use to get the details (excate figures). Thank you

Dear Partner, We’re excited to share that our Head of Support, Kenji, is now sharing his expertise through a bi-weekly LinkedIn newsletter called Top-Tier Support! Kenji, who’s been with Front for over six years, has grown our support team from 3 to 26, and now he’s bringing you frontline advice, fresh perspectives, and even a few hot takes along the way. 🚀His first edition reflects on one year of making Front’s support metrics public, with some insightful reflections on why we should have done it sooner. 💡 Subscribe here! The Front Partnerships team

 Dear Partners, We’re excited to announce Frontlines, our annual virtual event, happening on October 8th. Join hundreds of other Front customers and partners for insightful sessions on how to: Leverage AI to strengthen customer relationships and accelerate business growth Exceed customer expectations using Front’s powerful new service workflow tools Lead cross-functional efforts to foster a customer-first company cultureRegistration is free—learn more about the event and reserve your spot here. We hope to see you there! Front Partnerships team 

 Hi Partners community!You can now earn $500 for Referring Friends! Learn more about our new customer referral program here 

Dear partners, Don’t forget to register to our new Front Product roadmap webinar!🗓 Date: Wednesday, June 12, 2024⏰ Time: 9-10am Pacific📍 Location: Zoom Webinar — Register here During this live webinar, we’ll review what’s coming soon at Front, including:🧠 AI enhancements: Preview the latest updates in AI for email, AI tagging, AI compose and summarize, and more. 🔀 Macros: Learn how to create shortcuts for agents, boosting efficiency and consistency across your team. 📈 Enhanced insights: Discover new reports that provide a snapshot of your team’s workload and a bird's-eye view of your support team's live status for proactive decision-making. 📰 Recent product releases: An overview of our latest updates. 💬 Q&A session: Get answers to any questions about what we covered.You can drop any questions here. We will also share the recording if you can’t make the live event. The Front Partnerships team 

Dear Partners, Our Product videos from the Front Academy are all available on Youtube. Check out now our Youtube playlist and learn more about our features 💪💡 Enjoy!

Dear Partners, We are thrilled to announce we’re launching the next generation of Front Chat, powered by AI and updated with exciting new features including: 💡 AI Answers - AI chatbots will instantly resolve inquiries based on your support content 🪄 Greater chatbot personalization - Tailor every chat with web and contact/account data 👥 New team experience - our redesigned live chat makes it easier than ever for teams to manage with real-time collaboration and email follow ups for fast resolutions. Reed here how to get started with New Front Chat!  

Front Partners, I’m delighted to share the following news from our CEO, Mathilde Collin, about her transition to becoming Executive Chair at Front and the introduction of Dan O’Connell as Front’s new CEO. Dan brings a wealth of experience in customer service, communications, and AI, and will be a huge asset in supercharging the success of our partners and mutual customers. He’ll join Front on April 15 and officially step into the role on May 1, 2024.  Check out today’s blog announcement to read more about Mathilde’s decision to hire Dan.  

Hi Community,UpBrains AI has released a new version of UpBrains AI Copilot for Front. The new and enhanced capabilities include:New and enhanced information extraction and OCR capabilities from messages and attachments (PDF, images and spreadsheets) with a set of prebuilt message routers, document classifiers and extractors for common document types, and the ability to define custom extractors for custom attachments with auto-learning capabilities. Improved response generation capability that learns from your replies and gets smarter as your team uses it. A new no-code, AI-powered workflow automation capability that allows for defining custom automations for your team inbox that incorporates UpBrains AI skills for documents, conversation analysis skills, and response assist capabilities, and connects the inbox to the outside world by integrating to shared drives, APIs and external systems.The new AI-powered automation capabilities allow customer support and operations teams to automate

Hi Partners,if you missed the Product Roadmap webinar, you can check the recording here .Also don’t hesitate to raise any questions you may have, our team is actively monitoring this and will answer to them. Your Front Partnerships team 😄 

Hello Partners’ Community,We're thrilled to announce that our stellar Solutions’ team will be hosting a live webinar on February 29th, from 9:00 AM to 10:00 AM Pacific Time.This session will be dedicated to reviewing our recent product launches and providing a sneak peek into upcoming features including AI enhancements and more. Don’t miss out this session and register now hereWe can’t wait to see you there, The Front Partners team

Hello Front Partners! Over the past few months, we have been thrilled to welcome some fantastic new partners, each bringing unique expertise and capabilities to enhance the Front Partnership program. Today, we are delighted to spotlight two of our latest collaborators:Amgine AI - Revolutionizing Corporate Travel Solutions 🚀Amgine AI specialises in cutting-edge corporate travel solutions, and our deep integration with their platform takes this collaboration to the next level.  Through its integration with Front, AMGiNE can monitor travel requests via webhooks and use the Front API to automate actions — from responding to agents with recommendations to assigning emails to agents, AMGiNE and Front together can help streamline the corporate travel process for a more efficient and user-friendly experience. We are excited about the possibilities this collaboration brings to our community!Elevate by Principal - Transforming Financial Solutions 💼Principal, a leader in providing financial pro