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Feature

Meet the next phase of Front AI: Autopilot Playbooks, Resolve, and the all-new Copilot

Today we're launching the next phase of Front AI: Autopilot Playbooks, Autopilot Resolve, and an all-new Copilot, built to move complex customer work...

Early access

Early access: Build branching rules with AI

Updates digest

What’s New in Front — March 2026 (video recap)

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Video spotlight

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Hot topics

How do you structure tags and categories for better organization?

Hi everyone,I’ve been reviewing how we use tags in Front, and I feel like things can get messy if not structured properly.Currently, we use tags like:...

Setting Up Front

Hello! So our plan is to quickly setup and use Front to handle all customer feedback, organise it and make sure we do not miss anything important. We...

Multiple Variable in Email Templates

Hey Front Community! My job consists in a lot of introductions between my clients and our ecosystem. I am therefore trying to add as many variables as...

Unmerge Feature

Currently, Front lacks a native mechanism to "undo" a merge. Once two conversations are joined, whether manually by an agent or through automated thre...

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