Ask questions, get answers, and connect with peers

updateDraft, removes attachments from draft.

I am currently using the Front sdk updateDraft function in the updateMode: ‘replace’ when I run it with only the subject defined, all attachments on the draft get deleted. await sdk.updateDraft(draftId as Parameters<FrontSdk['updateDraft']&gt

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nikhil_anthonyConversationalist

Get started on Front

Setting Up Front

Hello! So our plan is to quickly setup and use Front to handle all customer feedback, organise it and make sure we do not miss anything important. We will have a few mail channels and maybe a couple of other types in time to come. Based on your real

263

nikhil_anthonyConversationalist

Product Q&A

Google Chat Workarounds

Since there’s no native Google Chat channel, how is your team bridging the gap between internal chat and Front without losing context?

162

p_coraConversationalist

Is there a way to add custom headers to a Rule Webhook call?

Hello, I need a way to add custom headers into a rule webhook call, in order to call internal routes that need API keys.The solution we found was to provide the API key directly into the path parameters, but that makes it so the key leak internally i

6210

[Open access] Inbox redesign

bprConversationalist

Per-account Done/Later views

One of the reasons we stopped using Front when the redesign bomb dropped last year is that we could no longer go into each account that we had in Front (which is many) and look at Archived (“Done”) and Snoozed (“Later”) for each account. It all got s

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BarthelemyConversationalist

Questions About Analytics Reports

Hi everyone, nice to meet you!I have two questions regarding analytics reports:1 Metrics showing 0:When I request a report with:metric_names = ["num_messages_sent", "num_messages_received"]start_dt = datetime(2025, 8, 10, 0, 0, 0)end_dt = datetime(20

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7 days ago

whitney_wynn_caseyConversationalist

Parabola use with Front

I am working on a project that requires I pull data from our in house database and run reports from those and send them automatically to the respective managers that requires the report. We run these reports weekly. I would like to use Parabola to ru

josula1Conversationalist

Link a conversation to another email conversation via API.

How can I link a message or conversation to another conversation, just like I can do it from the UI using the "Link to original" button? I know how I can link conversations, but it's not the same as when it's done via the UI. I need to do this via t

gachi_devConversationalist

Dark Theme Support in @frontapp/ui-kit

Hi Front team 👋We have a plugin which is created using @frontapp/ui-kit, and we’ve run into a limitation regarding dark theme support.At the moment, most (if not all) component colors in the UI Kit appear to be hardcoded. Because of this, there’s no

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16 days ago

Front users

Community topics about Front features and workflows

Welcome & resources

6 topics

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103 topics

Get started on Front

145 topics

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372 topics

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189 topics

Connectors

30 topics

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28 topics

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Community topics about Front APIs and SDKs

Welcome

3 topics

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393 topics

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37 topics

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82 topics

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Community topics about Front Partnerships

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2 topics

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6 topics

nashaRookie

Workflows discussion

Set up rule to send automated message and move ticket status

Hi everyone,I was wondering if anyone has set up a rule that automatically takes tickets that have been in a “Waiting” status for a certain period of time and sends an automated response like:“Closing the loop here as we haven’t heard back from you.

151

3 hours ago

conniechenFronteer

[Open access] Inbox redesign

New task improvements are now enabled (for select users!)

For those of you who gave feedback on this post, I’ve given you early access to the new task features we’re working on. What’s newUpdated task creation user interface Ability to apply a task template upon creating a task Workspace-level task templat

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4 hours ago

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AlfieConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9722New

added idea PRD-I-9722 Ability to sync calls and SMS with emails under one single conversation thread — Idea submitted in AHA and pushed to Insided via API

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zqushHelper

Is anyone working on creating an MCP server for FrontApp?

It appears like Model Context Protocol (MCP) is the protocol that everyone is moving towards as it puts the burden of keeping everything “tidy” on the service provider rather than the client. There are already many official MCP servers available and

165519

21 hours ago

Javier - Developer RelationsCommunity Manager

Connectors

Front Academy: New Connectors course!ACADEMY COURSE

We've revamped the Connectors Academy course to reflect all the recent improvements to the no-code framework—and this time, you'll build something you can actually use right away.The updated course walks you through building a Connector with Asana th

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Front Academy: New Connectors course!ACADEMY COURSE

Javier - Developer RelationsCommunity Manager

Connectors

We've revamped the Connectors Academy course to reflect all the recent improvements to the no-code framework—and this time, you'll build something you can actually use right away.The updated course walks you through building a Connector with Asana th

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Front Academy: Updated Connectors course!CONNECTORS

Javier - Developer RelationsCommunity Manager

API news & updates

We've revamped the Connectors Academy course to reflect all the recent improvements to the no-code framework—and this time, you'll build something you can actually use right away.The updated course walks you through building a Connector with Asana th

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AHA idea https://front.aha.io/ideas/ideas/PRD-I-9719New

tiamarie_denningtonFronteer

added idea PRD-I-9719 Automated Contact Export CSV Splitting / Pagination — Idea submitted in AHA and pushed to Insided via API

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AHA idea https://front.ideas.aha.io/ideas/PRD-I-9718New

silvanaConversationalist

added idea PRD-I-9718 Showing company emails as first selection when typing address into 'to' field and when mentioning teammates in the comments — Idea submitted in AHA and pushed to Insided via API

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AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-9715New

lina.leFronteer

added idea PRD-I-9715 Ability to see customer tickets from customer-view by agents / impersonate customer actions in Customer Portal — Idea submitted in AHA and pushed to Insided via API

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