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Put AI agents to work with your team for seamless collaboration

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Front’s MCP server: Bring Front into your AI workflows

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Hot topics

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my con...

1 month ago

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Curious about Front’s new AI Agents: What are your go-to day-to-day workflows and use cases?

Hey Front Community! 👋I’ve been following the updates around Front’s new AI Agent features, and I’m really intrigued by how much potential they have t...

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Most helpful tips for a new Front Admin

I recently joined a team that uses Front as their primary tool for communicating with it’s users. I wanted to learn what others have found helpful as...

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Title: Best practices for keeping Front workflows simple as a new admin

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shekinah.cuevasConversationalist

asked in [Beta] Bring Your Own Agent

Front AI Agent for Candidate Prescreening & ATS Updates

Hey everyone! 👋Does anyone know if we can set up a Front AI Agent specifically as a candidate prescreening agent?Here is the exact workflow we are looking to achieve: Prescreen Applicants: The Front AI Agent interacts with applicants in Front to ask

181

3 days ago

sanzuoniConversationalist

asked in Admin and settings Q&A

Front Salesforce Integration

We are implementing Front and all very new to the system. Does anyone have additional information on the Salesforce integration? We currently use the Salesforce plugin as well as Calendly for meetings and want to ensure events and emails flow through

3875

5 days ago

helena_wangFronteer

asked in [Beta] Smart QA updates

Smart QA Model Upgrade 💫 Join the BETA

Your Smart QA scores are about to get a lot more honest. Want first access?Smart QA already scores every teammate on every conversation, not just a sample. Our upgraded model makes that signal sharper: it reads nuance better, is more disciplined abou

40

5 days ago

NinjaGumbyConversationalist

asked in [Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

1266

5 days ago

karlvConversationalist

asked in Product Q&A

Add count for tickets in Later tab (Waiting status)

Can we get a count on emails/tickets that are on “Waiting” status beside the Later tab? The Later tab is helpful in quickly filter tickets on hold but without the count, you’d need to click on the tab to see if there are any.

302

11 days ago

diogo_sousaRookie

asked in Connect external data and tools

Keeping Front Knowledge Base articles in sync with docs maintained in Notion

Hi all,We write and review our internal IT documentation in Notion (draft → review → publish). We'd like Front's Knowledge Base to be where people actually read it, but copy-pasting every article after each revision doesn't scale.Has anyone automated

902

13 days ago

diogo_sousaRookie

asked in Workflows discussion

How do you structure internal IT requests in Front?

Hi everyone,For those using Front for internal IT support (not customer-facing): how do you set it up?- Dedicated shared inbox or a channel inside an existing one?- Tags per category (access, hardware, software) or custom fields?- Rules for auto-assi

260

17 days ago

helena_wangFronteer

asked in [Beta] Bring Your Own Agent

Improving the performance of your AI Agents

Hey! I’m Helena, part of the product team building out Compass - your tools in Front to measure and tune the quality of your AI Agents running in Front. We’ve released Opportunities - these will appear in your Agent Performance as fix suggestions (up

430

20 days ago

harryHelper

asked in Workflows discussion

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

2547

28 days ago

pitRookie

asked in MCP server

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

1262

1 month ago

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Workflows discussion

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3 topics

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helenaCommunity Manager

published in Announcements

Live demo: Your team and AI agents together in FrontRecording

Thanks to everyone who joined our live training! Watch the recording below to see how your team and AI agents can work together in Front.We covered how to:Collaborate with AI teammates with clear ownership, shared context, and centralized control Cre

100

10 hours ago

helenaCommunity Manager

What’s New in Front, October 2026: AI agents, proactive account tools, richer reportingUpdates digest

This month, bring your people and AI agents together to coordinate customer work and stay ahead of account needs. Explore richer reporting, new ways to turn conversations into insights, and resources to help your team put AI to work.AI agents & m

190

10 hours ago

P

Product MarketingCommunity Manager

Keep assignments when teammate is out of office or busyFEATURE UPDATE

We’re introducing a new inbox setting: Keep assignments when teammate is out of office or busy. When enabled, assignment rules ignore availability, and conversations keep their assignee even if the teammate is unavailable.Teams like Account Managemen

2302

2 days ago

shekinah.cuevasConversationalist

asked in [Beta] Bring Your Own Agent

Front AI Agent for Candidate Prescreening & ATS Updates

Hey everyone! 👋Does anyone know if we can set up a Front AI Agent specifically as a candidate prescreening agent?Here is the exact workflow we are looking to achieve: Prescreen Applicants: The Front AI Agent interacts with applicants in Front to ask

181

3 days ago

patrick_vFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10190New

added idea PRD-I-10190 Show the ticket subject or an AI summary in the customer portal ticket list instead of the latest message when it’s a CSAT survey. — Idea submitted in AHA and pushed to Insided via API

1

10

3 days ago

de1Enthusiast

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10189New

added idea PRD-I-10189 Inbox Scrolling - P2 UNREAD messages to always have 2 or 3 on scrolling — Idea submitted in AHA and pushed to Insided via API

1

30

3 days ago

abby_schellFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10188New

added idea PRD-I-10188 Ability to Reorder Archive/Status Controls — Idea submitted in AHA and pushed to Insided via API

1

10

3 days ago

abby_schellFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10187New

added idea PRD-I-10187 Ability to "Forward and Link" as a one-click action — Idea submitted in AHA and pushed to Insided via API

1

20

3 days ago

chidiebere_udechukwuRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10186New

added idea PRD-I-10186 Link smart QA to Knowledge base on Front — Idea submitted in AHA and pushed to Insided via API

1

10

3 days ago

jfrancoFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10185New

added idea PRD-I-10185 Add a recipient-based filter (internal vs external) to Replies to resolution so it counts only outbound replies with at least one external recipient. — Idea submitted in AHA and pushed to Insided via API

1

30

3 days ago

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