Ask questions, get answers, and connect with peers

Analytics API availability

I was hoping to run some high-level reports through Claude using Front’s Analytics API, but hadn’t realized the Analytics API isn’t exposed in the MCP. Is there a timeline for this?Here is exactly what I was after:Total inbound message volume by inbo

1 hour ago

LorinConversationalist

MCP Registration URL missing for ChatGPT Connector

Hi,I am following your steps for connecting our Ai assistant (ChatGPT), but the Registration URL does not auto-populate. What is the Registration URL for Front’s MCP?A walk-through video showing how to connect Ai assistants would be extremely helpful

222

bcarrollRookie

Claude Chat: custom connector connected, but Front tools aren't surfacing

I just followed the documented process for creating a custom connector to leverage the Front MCP within Claude chat. First, I set up the OAuth app in Front and selected the MCP Server feature. Then, I created the custom app in Claude Web. After cr

120

erictal_devConversationalist

Routing to the right owner when the "source of truth" lives outside Front (license/eligibility-based routing)

In regulated industries (lending, insurance, healthcare), who's allowed to handle a conversation often depends on something Front doesn't natively know - an active license, a coverage territory, a compliance certification - that lives in an external

romanpeyRookie

API / MCP gap: no way to fetch a user's "Open" view (personal + assigned + subscribed)

I run an AI agent on claude that sweeps my Front every morning and surfaces what actually needs my attention, especially activity on our biggest deals. Front is the source of truth for that, so the agent reads conversations through the API (and I loo

1684

7 hours ago

luke.tRookie

Would love MCP support for creating and managing tags

I’m experimenting with the Front MCP connector to build an email-triage workflow with an agent.The connector already lets the agent review conversations, list existing tags, and apply or remove tags from conversations, which is a great start.The capa

511

4 days ago

ttautkusRookie

Connect external data and tools

Planhat in Front

Has anyone connected Front to Planhat? If so, did you find that this connection was worth your time?

731

5 days ago

dedarritchonFronteer

Flight Tracking in Front with a Sidebar Plugin ✈️

Need to quickly check the status of a customer's flight without leaving Front? In this tutorial, we'll create a simple Sidebar Plugin that embeds a live flight tracking website directly inside Front, making it easy for support agents and travel teams

350

7 days ago

tdikunConversationalist

Unable to Configure MCP With Claude

I am not an AI n00b, I have configured dozens of MCP servers for our organization, including building our own custom Front MCP deployed on our own server architecture. I am trying to migrate to the official one, and cannot figure out how to make it w

132546

8 days ago

obernalRookie

Is MCP down? or did something change recently?

Hi everyone, yesterday I started getting this when trying to reconnect to mcp:❯ /mcp ⎿ Got new credentials, but front rejected them on reconnect. Try re-authenticating, or restart Claude Code if it persists.And if I close claude code and reconn

1012

8 days ago

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mkonzenRookie

Analytics API availability

I was hoping to run some high-level reports through Claude using Front’s Analytics API, but hadn’t realized the Analytics API isn’t exposed in the MCP. Is there a timeline for this?Here is exactly what I was after:Total inbound message volume by inbo

1 hour ago

LorinConversationalist

MCP Registration URL missing for ChatGPT Connector

Hi,I am following your steps for connecting our Ai assistant (ChatGPT), but the Registration URL does not auto-populate. What is the Registration URL for Front’s MCP?A walk-through video showing how to connect Ai assistants would be extremely helpful

222

bcarrollRookie

Claude Chat: custom connector connected, but Front tools aren't surfacing

I just followed the documented process for creating a custom connector to leverage the Front MCP within Claude chat. First, I set up the OAuth app in Front and selected the MCP Server feature. Then, I created the custom app in Claude Web. After cr

120

Connect external data and tools

Javier - Developer RelationsCommunity Manager

Bring your own AI agents into Front - BETA!

We're building a way for external AI agents to operate as real teammates inside Front — assigned conversations, their own identity, clean handoffs to humans, and @mention support. No more webhook workarounds or human accounts standing in as proxies.

1771

4 hours ago

erictal_devConversationalist

Routing to the right owner when the "source of truth" lives outside Front (license/eligibility-based routing)

In regulated industries (lending, insurance, healthcare), who's allowed to handle a conversation often depends on something Front doesn't natively know - an active license, a coverage territory, a compliance certification - that lives in an external

daniel_smithRookie

Customer Success Rules

Hello, Curious if anyone has seen any rules (outside of the “standard” rule set that really helps CS teams perform well? I am aware of the SLA features and love those, but any creative workflows or sequences anyone has seen work really well for Custo

153519

marklaz81Conversationalist

Lack of personal conversation views through MCP

Good news :) Hopefully v1.1 will be ready soon. When you query open conversations via the API or MCP, you get the global conversation status not the per-inbox view your sidebar shows. This means archived conversations still show as open if they're ac

1917

romanpeyRookie

API / MCP gap: no way to fetch a user's "Open" view (personal + assigned + subscribed)

I run an AI agent on claude that sweeps my Front every morning and surfaces what actually needs my attention, especially activity on our biggest deals. Front is the source of truth for that, so the agent reads conversations through the API (and I loo

1684

7 hours ago

helenaCommunity Manager