Ask questions, get answers, and connect with peers

Unmerge option/button

After conversations had been merged together (on purpose or by mistake), situations change where we are needing conversations to be unmerged. This cannot be achieved due to the inablity to unmerge conversations. Many times, this has resulted in Emplo

311

Knowledge Base- Customer Portal

deborah_mwilaConversationalist

Product Q&A

Hello,We started using the Front Knowledge Base to help the company internally. We would like to help the organization externally as well, how can Front help the customer portal information reach the customers effectively any tips?

292

1 day ago

hannahoConversationalist

Product Q&A

Reordering Knowledge Base Articles

Why is the drag-and-drop method the only way to reorder articles in the Knowledge Base? And, why is it so glitchy? It typically takes me multiple attempts to rearrange the articles and get them exactly right. And then, when I have them in the right o

153

1 day ago

H

hlaneConversationalist

Feature Request/Question - Ability to Archive in Just ONE Inbox

Hi!We often have emails that are linked or are in two inboxes for our internal teams that work together. Is there anyway to archive an email/ticket in just ONE inbox? The only option that I see if a button that says “Archive in 2 inboxes” but I only

383

2 days ago

bprConversationalist

Per-account Done/Later views

One of the reasons we stopped using Front when the redesign bomb dropped last year is that we could no longer go into each account that we had in Front (which is many) and look at Archived (“Done”) and Snoozed (“Later”) for each account. It all got s

11610

4 days ago

Javier - Developer RelationsCommunity Manager

Connectors

Jira workshop recap

View a recap of our Jira Connectors workshop here:

40

5 days ago

ransomConversationalist

Fronto API Retrieving Open Conversations

We are really struggling with this.Our goal is to receive a list of ‘open’ conversations in our personal inbox. This includes direct messages AND a any conversation that we are subscribed to (participant of) both in Shared Inboxes and Teammates Inbox

485

7 days ago

wesamConversationalist

Only partners can access channels

We have API integration with FrontApp for many years using our live account. We need to build an application channel for internal use only that will be used to handle specific type of group messages not currently supported by FrontApp.I already setup

181

8 days ago

specialwhipConversationalist

Product Q&A

Scope AI replies by inbox?

Hi,We have a single workplace with two inboxes, each representing a different product. AI is enabled for both inboxes, and we use shared rules and templates.We’ve noticed that AI-generated replies (Copilot, and I assume Autopilot as well) will someti

141

8 days ago

laforceConversationalist

Get started on Front

Front Setup - "identifying your topics" ... seems to be taking a long time

HiJust setting up Front. It seems to be taking a long time "identifying your topics" in the set up. It’s fair to say that our email account is pretty large 28,300 sent items so would that be the reason?Maybe I’m just impatient :)Thanks

904

12 days ago

Front users

Community topics about Front features and workflows

Welcome & resources

6 topics

Announcements

99 topics

Get started on Front

138 topics

Product Q&A

369 topics

Workflows discussion

181 topics

Connectors

26 topics

Desktop release notes

27 topics

Developers

Community topics about Front APIs and SDKs

Welcome

3 topics

Developer Q&A

389 topics

Developer discussion

37 topics

API news & updates

77 topics

Partners

Community topics about Front Partnerships

Welcome

2 topics

Partner news & updates

11 topics

Partner discussion

6 topics

dedarritchonFronteer

Integrate Airtable into Front

Integrate AirTable into Front in 3 simple steps: Step 1: From your table sharing options, go to Embed this base and copy the src url. Step 2: Create a new App, add a name and an Icon you can easily recognize: Step 3: Add the Sidebar plugin feature to

102

1 hour ago

jakeFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-9600New

added idea PRD-I-9600 Reply time goals in Branching Rules — Idea submitted in AHA and pushed to Insided via API

1

10

2 hours ago

maxgordonFronteer

API news & updates

New Endpoints: Manage Views in the Core APICORE API UPDATE

You can now manage views programmatically via the Core API. Views are custom work queues that filter conversations by inboxes, tags, and assignees—helping users track high-priority conversations and ensure nothing goes unanswered. What you can do:Lis

50

LorinConversationalist

Unmerge option/button

After conversations had been merged together (on purpose or by mistake), situations change where we are needing conversations to be unmerged. This cannot be achieved due to the inablity to unmerge conversations. Many times, this has resulted in Emplo

311

New Endpoint: Delete ConversationCORE API UPDATE

kapFronteer

API news & updates

You can now permanently delete conversations via the Core API using the new Delete conversation endpoint. Key details:Conversations must have status trashed before they can be permanently deleted This action cannot be undone Requires the conversation

30

Register Here - Connectors Workshop Series - January 2025

Javier - Developer RelationsCommunity Manager

Connectors

Connectors Workshop Series - January 2025We're excited to have you join us for our hands-on Connectors workshops! To make sure you get the most out of the session, we've outlined a few quick preparation steps below. Don't worry—these are straightforw

6083

Granular permissions for API and OAuth tokensCORE API UPDATE

Javier - Developer RelationsCommunity Manager

API news & updates

We're excited to announce that the Core API now supports granular permissions for API tokens and OAuth tokens. You now have fine-grained control over what your tokens can access and modify, helping you follow the principle of least privilege and impr

50

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9595New

phoebe_lamFronteer

added idea PRD-I-9595 As a company admin, be able to limit specific users from connecting their individual channel to Front — Idea submitted in AHA and pushed to Insided via API

1

10

21 hours ago

dedarritchonFronteer