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briancoreConversationalist

subscribe to context events without React

The documentation mentions that React is not needed, but there aren’t any examples of subscribing to context events without using React, so I’m hoping you can point me in the right direction.Is there a simple way to use the sdk without React for sidebar plugins? Preferably, a way to include a script directly on a page (without a build step) and then subscribe to events.Something similar to this would be great:<script type="text/javascript" src="https://dl.frontapp.com/libs/frontjs.min.js"></script><script>Front.contextUpdates.subscribe(context => { switch(context.type) { case 'noConversation': console.log('No conversation selected'); break; case 'singleConversation': console.log('Selected conversation:', context.conversation); break; case 'multiConversations': console.log('Multiple conversations selected', context.conversations); break; default: console.error(`Unsupported context type: ${context.type}`); break;

382

2 hours ago

Marie AnneConversationalist

Get started on Front

What is the best plug in

I just finished setting up our front platform and hopefully it is set for launch date! Any advice on what’s the best CRM tool available as a plugin for us to use?

142

18 hours ago

lifanConversationalist

Developer Q&A

Webhook events sometimes come with empty tag list

Hi, we setup the webhook to receive inbound events. We also have rules on Front to tag each conversation based on its channel. The rules work well on tagging.However, we have some hiccups on the webhook. In the ideal case, once there is a new conversation, the rule tags the message, our webhook receive the inbound events about the message and the event comes with tag list, so we can route it to proper processors. However, we sometimes receive the inbound events with empty tag lists, therefore I cannot do the proper routing for the next step. It appears the tagging happened after Front server send out the event to our webhook.Anybody knows how to fix this?

153

1 day ago

justin_onealRookie

Get started on Front

Archive Impact on Synced Inboxes

Hello, I may have missed this point during the Academy training, but when you Archive emails using Front, does that also sync those actions with the connected channel inbox? Or is archiving specific to the Front platform and does not affect the channel email inbox? Hopefully this makes sense, thank you for any insight!

121

7 days ago

DianeRookie

Workflows discussion

Forwarding an email to support in zendesk via a macro is suspending the email

I am running into an issue setting up my 1st macro where the forwarded email I'm trying to automatically push via a macro step to our support team (currently in Zendesk ticketing system) is not getting received by Support. Upon further investigation it appears that the email in Zendesk is held in suspension due to “Automated response email” and Zendesk doesn’t appear to allow any solution around this. Can you advise on any workarounds? I thought about creating a message reply template where it cc’s our support team however I realized a message template does not provide any option to add in a cc address.

181

7 days ago

marcRookie

Product Q&A

Send to Slack - Create Link in Conversation

I am trying to link the Slack message created by the Send to Slack option, but I cannot figure out how to do that. I would like to either see the Slack conversation in the Front conversation or, at minimum, see a link to the Slack message in the Front conversation. Is there a way to do that?

271

8 days ago

john_postiglioneRookie

Product Q&A

Snooze when a specific tag is applied

I am looking to snooze conversation when a specific tag is applied. I cannot seem to find a way to set this up. Can this be done?

DianeRookie

Will macros currently set up in the team inbox eventually be allowed to use in individual inboxes? Our customer base tends to first reach out to the CSMs first and we are trying to transition them over to our Support team so responses are quite repetitive during this transition period and having macros that are currently applied in our shared inbox be allowed to be used in personal inbox would be very helpful

111

10 days ago

justin_onealRookie

Product Q&A

Talkdesk Integration Uses

Hello all, I am working on setting up an integration between Talkdesk and Front. It seems this will allow me to pull in call data from Talkdesk, but I was wondering if anyone else is using this integration and what are some of the best use cases you’ve found with this integration. Thanks!

11 days ago

AmélieConversationalist

Get started on Front

Discussions on Microsoft Teams or Front?

Hi Front Community!I have just moved my teams into Front over two weeks ago, everything is going smoothly but I would like them to use more the Discussions tools in Front to communicate between them, instead of Teams.The challenge I have is that we are collaborating with many teams in our business not using Fromt and using Teams, so it is difficult for my teams to understand why they should use the Discussions channels. How do you compete with MS Teams for your teams to use Front? And what tools we could be using to attract them into Front Discussions?Thanks

724

11 days ago

Developers

Community topics about Front APIs and SDKs

Welcome

3 topics
23 Replies

Developer Q&A

307 topics
652 Replies

Developer discussion

27 topics
55 Replies

API news & updates

37 topics
10 Replies

Front users

Community topics about Front features and workflows

Welcome & resources

5 topics
60 Replies

Announcements

31 topics
32 Replies

Get started on Front

73 topics
136 Replies

Workflows discussion

105 topics
224 Replies

Product Q&A

212 topics
519 Replies

Desktop release notes

18 topics
0 Replies

Partners

Community topics about Front Partnerships

Welcome

2 topics
7 Replies

Partner news & updates

11 topics
3 Replies

Partner discussion

0 topics
0 Replies

samsheridanHelper

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7577New

added idea PRD-I-7577 Mark as spam action for rules — Idea submitted in AHA and pushed to Insided via API

1 hour ago

briancoreConversationalist

Developer Q&A

subscribe to context events without React

382

2 hours ago

yitzRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7575New

added idea PRD-I-7575 Include contact lists in forwarding rules — Idea submitted in AHA and pushed to Insided via API

5 hours ago

cat_apacFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-7574New

added idea PRD-I-7574 Show full heatmap chart when popped out — Idea submitted in AHA and pushed to Insided via API

16 hours ago

helenaCommunity Manager

Announcements

Frontlines recap: Announcing modern ticketing, new AI innovations, and much moreFeature

Hey community! Hopefully, you were able to attend Frontlines yesterday, our signature event of the year where we unveil the biggest features we’re working on and share our upcoming vision 🚀 If you missed it, not to worry! We have these resources for you to catch up:Read the blog: Learn about what and why we launched this exciting lineup of features. Watch the recordings: Replay the sessions of our CEO Dan’s vision of a customer-first support strategy in the age of AI, Front’s newest and upcoming product launches, and a learn from industry leaders on how to building a truly customer-first organization. Check the Q&As: Check out all the questions users had in the live chat during the event and get all the answers. Listen to the interview: As a followup to the industry panel session, Front’s Head of Support chats about how he built Front’s company support culture, in an exclusive interview for Front Community. Use this post: This is your cheat sheet for all the features that were an

4842

18 hours ago

Marie AnneConversationalist

Get started on Front

What is the best plug in

I just finished setting up our front platform and hopefully it is set for launch date! Any advice on what’s the best CRM tool available as a plugin for us to use?

142

18 hours ago

lifanConversationalist

Developer Q&A

Webhook events sometimes come with empty tag list

153

1 day ago

Maud VincentRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-7571New

added idea PRD-I-7571 Savoir quels sont les collaborateurs qui utilisent la KB — Idea submitted in AHA and pushed to Insided via API

1 day ago

Product MarketingCommunity Manager

Categorize even more conversations with AIFeature Update

With AI Tagging, available in open beta, you can automatically tag messages by topic or sentiment for quick context and consistent reporting. And now, AI Tagging supports up to 50 tags per shared inbox, so you can automatically tag more messages.Learn more about AI Tagging.

230

3 days ago

helenaCommunity Manager

Welcome & resources

Education & resources for all Front users

Whether you’re just getting started with Front or are a seasoned pro, you’re bound to come across questions — even our own Front teammates learn new ways to use Front all the time! So, to ensure you have easy access to all the education and content we produce, here’s a roundup of them all. And of course, if you have any questions at all, post them here!We recommend that you bookmark these links in your browser under a Front folder:🌎 Front Community: You’re already here! Join fellow users in our community to chat about the product, learn what others are doing, read about updates, and submit your own feature ideas. 🎓 Front Academy: Get all your Front knowledge through thoughtfully-crafted courses containing videos, GIFs, and quizzes, made for all skill levels to help you get the most out of Front. We highly recommend these learning paths: To set up Front: Take our Front Administrator Certification program to not only fully set up Front for your company, but also earn a certification w

4659

3 days ago

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