Ask questions, get answers, and connect with peers

MCP server + Bring Your Own Agent into Front

Hey beta testers,We have a related beta we’re launching that has to do with bringing your own AI agents into Front. We know that some of you are using the MCP server to provide Front context to AI agents running complex workflows. We’d like to make t

501

alex_ouRookie

Benefits with Certified Front Administrator

Hi everyone, I am new to Front App and I will be playing a role as company administrator for my business. I am wondering what are the benefits to become a certified Front administrator. Can anyone share more information with me on this? Regards,Alex

18 hours ago

juan_llanosConversationalist

Product Q&A

Workspaces Tab Issue

Hello Team,We noticed some changes in the Front UI and were hoping you could help us understand them better. It looks like the 'Workspaces and Shared Inboxes' tab is missing from the 'Teammates' section, and we're having a bit of trouble creating new

20 hours ago

tdikunConversationalist

Unable to Configure MCP With Claude

I am not an AI n00b, I have configured dozens of MCP servers for our organization, including building our own custom Front MCP deployed on our own server architecture. I am trying to migrate to the official one, and cannot figure out how to make it w

51040

23 hours ago

pgagent01Rookie

Workflows discussion

Best practices for handling customers who reply to old archived threads with new requests

Hi everyone,We're reviewing our support workflow and have run into a common challenge: customers often reply to an old resolved email thread when they actually have a completely new request.Currently, when this happens, the conversation reopens in Fr

382

alex_ouRookie

Professional Plan vs Enterprise Plan

Hi everyone, I am Alex and I am new to Front App. During my journey to sign up with Front, I can see that some features are only available with Enterprise plan whilst I am with Professional plan at the moment. I would like to know where or when to re

121

kylaRookie

Connecting Front MCP to Town

The Front MCP to Town (town.com) connection keeps dropping, can help to troubleshoot this please? It is a critical integration for us. We need to manually reconnect it each time it drops. I’ve attached a few screenshots for reference. Thanks!

101

juan_poloConversationalist

Recommendations for New Front user?

Hi I am working for a logistics company I want to know your best advices for a new front user.What are the best way to make automatization flows and how can AI improve my team efficiency? I will aprecciate your experience and advises.Thanks

111

tyler.fontaineRookie

MCP does not expose rule-generated comments

The MCP only provides human-generated comments when reading a conversation. We have many rules and automations which leave comments back, which do not seem to be exposed and should be, as they're important overall context of a ticket.

8412

Connecting Multiple Front Instances

infra_teamRookie

Product Q&A

Is there any way to connect multiple Front instances? We currently have 2 separate Front instances, and want to keep them separate. However we have a few users that need access to both. Is there anyway to grant a user access to 2 Front instances u

🎉 Exciting News from the Front Partners Community! 🌐

2 days ago

AI + Workflows

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chieuanhCommunity Manager

Partner news & updates

Hello Front Partners! Over the past few months, we have been thrilled to welcome some fantastic new partners, each bringing unique expertise and capabilities to enhance the Front Partnership program. Today, we are delighted to spotlight two of our la

1691

Measure customer satisfaction with Smart CSATNEW RELEASE

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Product MarketingCommunity Manager

With Smart CSAT, you get a complete view of your customer experience by automatically inferring satisfaction scores on your tickets instead of relying on limited survey responses. Front AI also delivers more balanced scoring distributions, eliminatin

1151

Javier - Developer RelationsCommunity Manager

MCP server + Bring Your Own Agent into Front

Hey beta testers,We have a related beta we’re launching that has to do with bringing your own AI agents into Front. We know that some of you are using the MCP server to provide Front context to AI agents running complex workflows. We’d like to make t

501

rachaelEnthusiast

Creating drafts in response to customer's last inbound message

We have an automatic out-of-office reply switched on in Front for any inbound customer service enquiries. When a customer emails in, that auto-reply becomes the most recent message on the thread.When our AI agent then drafts a response, the Front con

385

alex_ouRookie

Benefits with Certified Front Administrator

Hi everyone, I am new to Front App and I will be playing a role as company administrator for my business. I am wondering what are the benefits to become a certified Front administrator. Can anyone share more information with me on this? Regards,Alex

18 hours ago

juan_llanosConversationalist

Product Q&A

Workspaces Tab Issue

Hello Team,We noticed some changes in the Front UI and were hoping you could help us understand them better. It looks like the 'Workspaces and Shared Inboxes' tab is missing from the 'Teammates' section, and we're having a bit of trouble creating new

20 hours ago

tdikunConversationalist

Unable to Configure MCP With Claude

I am not an AI n00b, I have configured dozens of MCP servers for our organization, including building our own custom Front MCP deployed on our own server architecture. I am trying to migrate to the official one, and cannot figure out how to make it w

51040

23 hours ago

alexisRookie

Why cant i create a new conversation?

I’d like to have claude draft emails for me that i can then review in front and send. But it seems the mcp server doesn’t allow creating new conversations, even though your api does. It’s also explicitly called out as an unsupported feature in your d

1059

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9941New

tyler_steveRookie

added idea PRD-I-9941 Allow Dynamic Variables to update custom fields — Idea submitted in AHA and pushed to Insided via API

1

50

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9940New

sean_ocFronteer

added idea PRD-I-9940 Show calendar details, such as the email/channel it is associated with — Idea submitted in AHA and pushed to Insided via API

1

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