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Help others
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Recently active

egemenaConversationalist

asked in Workflows discussion

AI and automatic tagging

Hi Everyone, I am trying to set up Front’s AI features to auto-tag incoming conversations, for example by request type (quote request, booking, shipment update, complaint) and by urgency.Just a few questions for anyone who has tried this: How reliabl

20

1 hour ago

abd_naConversationalist

asked in Admin and settings Q&A

Can a rule send trashed and spam conversations to a review inbox?

Keeping spam and trash cleanups reviewable: a review inbox with rules?In some teams, supervisors and managers can trash or mark conversations as spam, and the same people have bonuses tied to metrics like volume or resolution rate. I don't want to re

272

6 hours ago

abd_naConversationalist

asked in Workflows discussion

Closing a ticket only after the customer confirms: a "pending confirmation" step with auto-close?

In some service companies I worked for, an incident ticket was never closed by us alone. When we thought it was fixed, the process sent the customer a message (sometimes through a different channel than the original one) with a link to reply and conf

50

1 day ago

jdemacbookproRookie

asked in MCP server

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

872

6 days ago

kwalkerConversationalist

asked in Workflows discussion

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

215 topics

Connect external data and tools

37 topics

Autopilot replies and decisions

3 topics

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egemenaConversationalist

asked in Workflows discussion

AI and automatic tagging

Hi Everyone, I am trying to set up Front’s AI features to auto-tag incoming conversations, for example by request type (quote request, booking, shipment update, complaint) and by urgency.Just a few questions for anyone who has tried this: How reliabl

20

1 hour ago

chodgesConversationalist

posted in Product Q&A

Recommendations for New Users

What recommendations do you have for any new users coming into Front for the first time? What’s the first thing you would recommend they do to set themselves up for success in using the tool effectively?I look forward to the discussion.

2873

1 hour ago

abd_naConversationalist

asked in Admin and settings Q&A

Can a rule send trashed and spam conversations to a review inbox?

Keeping spam and trash cleanups reviewable: a review inbox with rules?In some teams, supervisors and managers can trash or mark conversations as spam, and the same people have bonuses tied to metrics like volume or resolution rate. I don't want to re

272

6 hours ago

abd_naConversationalist

asked in Workflows discussion

Closing a ticket only after the customer confirms: a "pending confirmation" step with auto-close?

In some service companies I worked for, an incident ticket was never closed by us alone. When we thought it was fixed, the process sent the customer a message (sometimes through a different channel than the original one) with a link to reply and conf

50

1 day ago

jfrancoFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10212New

added idea PRD-I-10212 Show the sending teammate or team name instead of “Bulk Reply” to chat customers — Idea submitted in AHA and pushed to Insided via API

1

10

4 days ago

jfrancoFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10211New

added idea PRD-I-10211 Show email emoji reactions (Outlook, Gmail) on messages in Front — Idea submitted in AHA and pushed to Insided via API

1

10

5 days ago

rossRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10209New

added idea PRD-I-10209 MCP support for adding file attachments to new or draft replies — Idea submitted in AHA and pushed to Insided via API

1

10

5 days ago

abby_schellFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10208New

added idea PRD-I-10208 Ability for Account Plans to be bulk added to an account list — Idea submitted in AHA and pushed to Insided via API

1

30

6 days ago

felipe_apablazaFronteer

posted in Desktop release notes

Front Desktop 3.80.1

This release fixes an issue where some third-party OAuth sign-ins did not open in the user’s default browser. Sign-in pages now open as expected.

190

6 days ago

jdemacbookproRookie

asked in MCP server

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

872

6 days ago

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