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Front’s MCP server is here! Connect Front to an AI tool like Claude, ChatGPT, Notion, Slack, and more so you can pull context from Front and create hi...

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Now open: request access to the Amazon Connect beta (voice and SMS in Front) If your team is handling phone calls and texts in a different tool from t...

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Video spotlight

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Hot topics

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my con...

Forum|Forum|30 days ago

1494

Custom Fields and their benefits

I am exploring the available features that front offers and how they may help our operations. We tend to have many issue types and categories. I was t...

Forum|Forum|27 days ago

451

Routing to the right owner when the "source of truth" lives outside Front (license/eligibility-based routing)

In regulated industries (lending, insurance, healthcare), who's allowed to handle a conversation often depends on something Front doesn't natively kno...

Forum|Forum|2 months ago

811

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harryHelper

Workflows discussion

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

1494

1 day ago

pitRookie

MCP server

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

482

6 days ago

helena_wangFronteer

[Beta] Bring Your Own Agent

Updates to the Quality Signal Filter in AI Agent Replies Hub

A couple updates to the Quality Signals filter in your agent Replies Hub to help you triage AI Agent replies and review improvement areas for your AI Agents: Filter replies by Quality rating: We rate AI Agent drafts and replies based on the quality s

190

6 days ago

alyshaConversationalist

Product Q&A

Single Best Tip

What has been the single BEST tool you have used in Front?

146518

7 days ago

TechNinjasConversationalist

Workflows discussion

Organizing client inboxes for an agency

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

5287

8 days ago

mkonzenConversationalist

MCP server

Analytics API availability

I was hoping to run some high-level reports through Claude using Front’s Analytics API, but hadn’t realized the Analytics API isn’t exposed in the MCP. Is there a timeline for this?Here is exactly what I was after:Total inbound message volume by inbo

1792

12 days ago

FyddyRSEnthusiast

Autopilot replies and decisions

Auto Replies from From Distribution List

Our operations email is basically a distribution list that consist of our shared mailbox + archiving backend. We would like to take advantage of the auto reply feature on FRONT.Has anyone found a good workaround, or an easy way to automate replies w

301

14 days ago

jason_bajisConversationalist

Workflows discussion

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is how experienced teams decide when to create new rules, tags, or automations versus keeping things manu

341

15 days ago

jdemacbookproRookie

MCP server

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

391

20 days ago

usmanConversationalist

Autopilot replies and decisions

Front AI

Hi guysWe have unique use case where we have certain Mentors on our platform + their respective VAs, VAs go through their inbox and support our customers. Here is the structure:We treat their personal inboxes (Mentors) as support inboxes, the Mentees

762

20 days ago

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

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kosubConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10142New

added idea PRD-I-10142 Limit the ability for a Front User to grade CSAT surveys — Idea submitted in AHA and pushed to Insided via API

1

30

6 hours ago

kosubConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10141New

added idea PRD-I-10141 Create a rule to convert conversations to portal — Idea submitted in AHA and pushed to Insided via API

1

30

6 hours ago

kosubConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10140New

added idea PRD-I-10140 Allow the ability to redact information in the Customer Interaction — Idea submitted in AHA and pushed to Insided via API

1

20

6 hours ago

kosubConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10139New

added idea PRD-I-10139 Allow visibility into customer's chat as they are typing — Idea submitted in AHA and pushed to Insided via API

1

30

6 hours ago

helena_wangFronteer

[Beta] Smart CSAT updates

Smart CSAT Model Upgraded live

In case you didn’t already know, we launched the Smart CSAT Model upgrade into GA on 16 September ! Thank you so much to those who participated in the BETA and shared feedback to make it a success. Summarising the impact and what we learnt: Three imp

80

6 hours ago

kosubConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10138New

added idea PRD-I-10138 Enable users to create custom rules that guide how AI evaluates customer conversations. — Idea submitted in AHA and pushed to Insided via API

1

30

6 hours ago

comebEnthusiast

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10137New

added idea PRD-I-10137 Front MCP : access to templates — Idea submitted in AHA and pushed to Insided via API

1

30

7 hours ago

SteveEliRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10136New

added idea PRD-I-10136 Allow chat ended by customer conversions to be automated — Idea submitted in AHA and pushed to Insided via API

1

30

8 hours ago

comebEnthusiast

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10132New

added idea PRD-I-10132 Front MCP : updating a conversation title — Idea submitted in AHA and pushed to Insided via API

1

50

1 day ago

comebEnthusiast

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10131New

added idea PRD-I-10131 Front MCP : attaching documents — Idea submitted in AHA and pushed to Insided via API

1

70

1 day ago

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Front’s MCP server: Bring Front into your AI workflows

New series alert: Untangled Ops 🐍

Join the Amazon Connect beta for voice and SMS messages

Join us for a live webinar with Hermes Worldwide

Video spotlight

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Relationships?

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Custom Fields and their benefits

Routing to the right owner when the "source of truth" lives outside Front (license/eligibility-based routing)

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