Hey there 👋,Replay our live training on how to set up and use Smart CSAT and Smart QA, two incredible functionalities powered by Front AI. You can rew...

Forum|Forum|5 days ago

400

Feature

Autopilot Resolve now available to try in-app

Forum|Forum|7 days ago

370

Feature

Interested in bringing your own AI agent into Front?

Forum|Forum|11 days ago

300

Updates digest

What’s New in Front — May 2026 (smarter AI knowledge, new voice options, faster automation)

Forum|Forum|28 days ago

3830

Video spotlight

Click the playlist icon in the top right to browse more videos

Hot topics

How do you structure tags and categories for better organization?

Hi everyone,I’ve been reviewing how we use tags in Front, and I feel like things can get messy if not structured properly.Currently, we use tags like:...

Forum|Forum|2 months ago

3744

New Feature: Task Templates in Asana Plugin 🚀

Hi Front Community, Just a quick update for all Asana plugin users — we’ve added support for creating tasks using task templates 🎉 Task templates in A...

Forum|Forum|2 months ago

542

Unmerge Feature

Currently, Front lacks a native mechanism to "undo" a merge. Once two conversations are joined, whether manually by an agent or through automated thre...

Forum|Forum|2 months ago

492

Problems with paste formatting

Usually when I want to paste into Front and keep the formatting, all I have to do is select the ‘Paste’ option or Ctrl + V and it does it with no prob...

Forum|Forum|20 days ago

422

Help others
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Javier - Developer RelationsCommunity Manager

[Beta] MCP Server

MCP server + Bring Your Own Agent into Front

Hey beta testers,We have a related beta we’re launching that has to do with bringing your own AI agents into Front. We know that some of you are using the MCP server to provide Front context to AI agents running complex workflows. We’d like to make t

infra_teamRookie

Is there a limit to the amount of conditions an inbox rule can have? We currently have a rule to auto archive based on the From address. The list of addresses is about 20 long right now, but will we eventually reach a limit if we keep adding them?

181

18 hours ago

kylaRookie

[Beta] MCP Server

Connecting Front MCP to Town

The Front MCP to Town (town.com) connection keeps dropping, can help to troubleshoot this please? It is a critical integration for us. We need to manually reconnect it each time it drops. I’ve attached a few screenshots for reference. Thanks!

302

2 days ago

alex_ouRookie

Get started on Front

Benefits with Certified Front Administrator

Hi everyone, I am new to Front App and I will be playing a role as company administrator for my business. I am wondering what are the benefits to become a certified Front administrator. Can anyone share more information with me on this? Regards,Alex

131

3 days ago

juan_llanosConversationalist

Product Q&A

Workspaces Tab Issue

Hello Team,We noticed some changes in the Front UI and were hoping you could help us understand them better. It looks like the 'Workspaces and Shared Inboxes' tab is missing from the 'Teammates' section, and we're having a bit of trouble creating new

141

3 days ago

tdikunConversationalist

[Beta] MCP Server

Unable to Configure MCP With Claude

I am not an AI n00b, I have configured dozens of MCP servers for our organization, including building our own custom Front MCP deployed on our own server architecture. I am trying to migrate to the official one, and cannot figure out how to make it w

53140

3 days ago

pgagent01Rookie

Workflows discussion

Best practices for handling customers who reply to old archived threads with new requests

Hi everyone,We're reviewing our support workflow and have run into a common challenge: customers often reply to an old resolved email thread when they actually have a completely new request.Currently, when this happens, the conversation reopens in Fr

402

4 days ago

alex_ouRookie

Get started on Front

Professional Plan vs Enterprise Plan

Hi everyone, I am Alex and I am new to Front App. During my journey to sign up with Front, I can see that some features are only available with Enterprise plan whilst I am with Professional plan at the moment. I would like to know where or when to re

181

4 days ago

juan_poloConversationalist

Get started on Front

Recommendations for New Front user?

Hi I am working for a logistics company I want to know your best advices for a new front user.What are the best way to make automatization flows and how can AI improve my team efficiency? I will aprecciate your experience and advises.Thanks

131

4 days ago

tyler.fontaineRookie

[Beta] MCP Server

MCP does not expose rule-generated comments

The MCP only provides human-generated comments when reading a conversation. We have many rules and automations which leave comments back, which do not seem to be exposed and should be, as they're important overall context of a ticket.

8612

4 days ago

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

201 topics

Connect external data and tools

34 topics

Autopilot replies and decisions

1 topic

Copilot assistance

1 topic

Analyze with AI

1 topic

MCP server

1 topic

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Ask questions about Front features, getting started on Front, or how to use the community.

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90 topics

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Community topics about Front Partnerships

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2 topics

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6 topics

helena_wangFronteer

[Beta] Smart QA updates

Custom Criteria is live - sharing learnings from the BETA 🎯

Hi! Custom Criteria is live in Open BETA, via the Add criteria selector. We're still looking to make some improvements to the prompt evaluators before moving to GA, to give signal when users try to evaluate criteria or actions which it does not have

00

9 minutes ago

sallyEnthusiast

Product Q&A

Where did 'Discussions' go to on the latest update?

No one on my team can find our 'Discussions' since the latest update. Where did it go???

rachaelEnthusiast

We use Claude to auto-draft replies in our shared Customer Service inbox for our team to review and send. It works, but every draft the connector creates is private to the connected user, so the rest of the team can't see them - which defeats the poi

486

33 minutes ago

Javier - Developer RelationsCommunity Manager

[Beta] MCP Server

MCP server + Bring Your Own Agent into Front

Hey beta testers,We have a related beta we’re launching that has to do with bringing your own AI agents into Front. We know that some of you are using the MCP server to provide Front context to AI agents running complex workflows. We’d like to make t

infra_teamRookie

Is there a limit to the amount of conditions an inbox rule can have? We currently have a rule to auto archive based on the From address. The list of addresses is about 20 long right now, but will we eventually reach a limit if we keep adding them?

181

18 hours ago

conniechenFronteer

Mobile users

Updated mobile app is now available for early access

We are actively working on updating the Front mobile app to better match the styling and information architecture of the current web and desktop apps. As part of this update, we’ve also refreshed the look and feel so it is sleeker, more native-feelin

12112

19 hours ago

helena_wangFronteer

[Beta] Smart CSAT updates

Tell us about your CSAT setup and goalsFeedback topic

Before we dive in, we'd love to understand how you're currently thinking about CSAT at your company. This will help us prioritize what matters most to you during the beta. Please share your thoughts on the following:How are you currently using CSAT s

592

20 hours ago

Javier - Developer RelationsCommunity Manager

API news & updates

Announcing the Autopilot Resolve SDKFRONT AI

With the Autopilot Resolve SDK, you can take complete control over the Autopilot Resolve widget on your websites. The widget answers customer questions using your Front knowledge sources and Playbooks, and escalates to a human agent when needed. The

110

21 hours ago

brandon_lockhartConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9944New

added idea PRD-I-9944 Branching Rules - Name branches and show branch name/number in the action — Idea submitted in AHA and pushed to Insided via API

1

40

23 hours ago

marie_chardonFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-9942New

added idea PRD-I-9942 First reaction time (avg) in Workload report — Idea submitted in AHA and pushed to Insided via API

1

20

1 day ago

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