We built Front's shared inbox so nothing got stuck with one person holding all the context. Now that your workforce includes AI agents too, we’re brin...

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130

Feature

Front’s MCP server: Bring Front into your AI workflows

Forum|Forum|2 months ago

24280

Interview

New series alert: Untangled Ops 🐍

Forum|Forum|2 months ago

1980

BETA

Join the Amazon Connect beta for voice and SMS messages

Now open: request access to the Amazon Connect beta (voice and SMS in Front) If your team is handling phone calls and texts in a different tool from t...

Forum|Forum|3 months ago

2160

Video spotlight

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Hot topics

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my con...

Forum|Forum|1 month ago

1654

Curious about Front’s new AI Agents: What are your go-to day-to-day workflows and use cases?

Hey Front Community! 👋I’ve been following the updates around Front’s new AI Agent features, and I’m really intrigued by how much potential they have t...

Forum|Forum|1 day ago

323

Most helpful tips for a new Front Admin

I recently joined a team that uses Front as their primary tool for communicating with it’s users. I wanted to learn what others have found helpful as...

Forum|Forum|1 month ago

722

Custom Fields and their benefits

I am exploring the available features that front offers and how they may help our operations. We tend to have many issue types and categories. I was t...

Forum|Forum|1 month ago

451

Help others
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helena_wangFronteer

[Beta] Bring Your Own Agent

Improving the performance of your AI Agents

Hey! I’m Helena, part of the product team building out Compass - your tools in Front to measure and tune the quality of your AI Agents running in Front. We’ve released Opportunities - these will appear in your Agent Performance as fix suggestions (up

150

1 day ago

NinjaGumbyConversationalist

[Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

703

7 days ago

harryHelper

Workflows discussion

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

1654

9 days ago

pitRookie

MCP server

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

582

14 days ago

helena_wangFronteer

[Beta] Bring Your Own Agent

Updates to the Quality Signal Filter in AI Agent Replies Hub

A couple updates to the Quality Signals filter in your agent Replies Hub to help you triage AI Agent replies and review improvement areas for your AI Agents: Filter replies by Quality rating: We rate AI Agent drafts and replies based on the quality s

210

14 days ago

alyshaConversationalist

Product Q&A

Single Best Tip

What has been the single BEST tool you have used in Front?

147818

15 days ago

TechNinjasConversationalist

Workflows discussion

Organizing client inboxes for an agency

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

5657

16 days ago

mkonzenConversationalist

MCP server

Analytics API availability

I was hoping to run some high-level reports through Claude using Front’s Analytics API, but hadn’t realized the Analytics API isn’t exposed in the MCP. Is there a timeline for this?Here is exactly what I was after:Total inbound message volume by inbo

1862

20 days ago

FyddyRSEnthusiast

Autopilot replies and decisions

Auto Replies from From Distribution List

Our operations email is basically a distribution list that consist of our shared mailbox + archiving backend. We would like to take advantage of the auto reply feature on FRONT.Has anyone found a good workaround, or an easy way to automate replies w

341

22 days ago

jason_bajisConversationalist

Workflows discussion

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is how experienced teams decide when to create new rules, tags, or automations versus keeping things manu

391

23 days ago

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

212 topics

Connect external data and tools

36 topics

Autopilot replies and decisions

3 topics

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1 topic

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Ask questions about Front features, getting started on Front, or how to use the community.

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Community topics about Front Partnerships

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2 topics

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6 topics

leokoiRookie

Mobile users

New Front UI too much white real estate

I have a problem with the new UI. It may look nice for the designer who does not work with front tickets day in and day out, but for a corporate user not looking to sacrifice efficiency over aesthetics, it’s not an improvement.It simply has too much

100

2 hours ago

shekinah.cuevasConversationalist

Workflows discussion

Curious about Front’s new AI Agents: What are your go-to day-to-day workflows and use cases?

Hey Front Community! 👋I’ve been following the updates around Front’s new AI Agent features, and I’m really intrigued by how much potential they have to transform shared inbox management.We’re currently looking into how we can integrate AI Agents into

323

3 hours ago

chodgesConversationalist

Product Q&A

Recommendations for New Users

What recommendations do you have for any new users coming into Front for the first time? What’s the first thing you would recommend they do to set themselves up for success in using the tool effectively?I look forward to the discussion.

1992

10 hours ago

ckosterConversationalist

Product Q&A

Schedule Send

Is there a way to schedule send an email on condition the recipient did not reply yet?

2003

10 hours ago

MikeWendorfAAFRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10155New

added idea PRD-I-10155 Allow sending a saved draft through the Core REST API — Idea submitted in AHA and pushed to Insided via API

1

40

15 hours ago

ossama_aliRookie

Workflows discussion

Most helpful tips for a new Front Admin

I recently joined a team that uses Front as their primary tool for communicating with it’s users. I wanted to learn what others have found helpful as they were in the process to become a Front admin for their organizations and what features they util

722

1 day ago

liz_doyleFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10153New

added idea PRD-I-10153 Display inbound Microsoft Purview-encrypted emails inside Front — Idea submitted in AHA and pushed to Insided via API

1

50

1 day ago

helena_wangFronteer

[Beta] Bring Your Own Agent

Improving the performance of your AI Agents

Hey! I’m Helena, part of the product team building out Compass - your tools in Front to measure and tune the quality of your AI Agents running in Front. We’ve released Opportunities - these will appear in your Agent Performance as fix suggestions (up

150

1 day ago

helenaCommunity Manager

Put AI agents to work with your team for seamless collaborationNew feature

We built Front's shared inbox so nothing got stuck with one person holding all the context. Now that your workforce includes AI agents too, we’re bringing those same collaboration capabilities to your AI teammates.If you're running Autopilot, or an a

330

2 days ago

helenaCommunity Manager

Announcements

Put AI agents to work with your team for seamless collaborationFeature

We built Front's shared inbox so nothing got stuck with one person holding all the context. Now that your workforce includes AI agents too, we’re bringing those same collaboration capabilities to your AI teammates.If you're running Autopilot, or an a

130

2 days ago

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