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Interview

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BETA

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Now open: request access to the Amazon Connect beta (voice and SMS in Front) If your team is handling phone calls and texts in a different tool from t...

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Video spotlight

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Hot topics

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my con...

Forum|Forum|1 month ago

1534

Custom Fields and their benefits

I am exploring the available features that front offers and how they may help our operations. We tend to have many issue types and categories. I was t...

Forum|Forum|1 month ago

451

Routing to the right owner when the "source of truth" lives outside Front (license/eligibility-based routing)

In regulated industries (lending, insurance, healthcare), who's allowed to handle a conversation often depends on something Front doesn't natively kno...

Forum|Forum|2 months ago

811

Parent-Child Accounts

Hi everyone, I’m interested to see how accounts could be leveraged in a rather specific way. I’m thinking about a use case where a Parent Company (Acm...

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781

Help others
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NinjaGumbyConversationalist

[Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

643

4 days ago

harryHelper

Workflows discussion

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

1534

6 days ago

pitRookie

MCP server

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

552

11 days ago

helena_wangFronteer

[Beta] Bring Your Own Agent

Updates to the Quality Signal Filter in AI Agent Replies Hub

A couple updates to the Quality Signals filter in your agent Replies Hub to help you triage AI Agent replies and review improvement areas for your AI Agents: Filter replies by Quality rating: We rate AI Agent drafts and replies based on the quality s

200

11 days ago

alyshaConversationalist

Product Q&A

Single Best Tip

What has been the single BEST tool you have used in Front?

146918

12 days ago

TechNinjasConversationalist

Workflows discussion

Organizing client inboxes for an agency

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

5317

13 days ago

mkonzenConversationalist

MCP server

Analytics API availability

I was hoping to run some high-level reports through Claude using Front’s Analytics API, but hadn’t realized the Analytics API isn’t exposed in the MCP. Is there a timeline for this?Here is exactly what I was after:Total inbound message volume by inbo

1832

17 days ago

FyddyRSEnthusiast

Autopilot replies and decisions

Auto Replies from From Distribution List

Our operations email is basically a distribution list that consist of our shared mailbox + archiving backend. We would like to take advantage of the auto reply feature on FRONT.Has anyone found a good workaround, or an easy way to automate replies w

321

19 days ago

jason_bajisConversationalist

Workflows discussion

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is how experienced teams decide when to create new rules, tags, or automations versus keeping things manu

351

20 days ago

jdemacbookproRookie

MCP server

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

401

25 days ago

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

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abby_schellFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10148New

added idea PRD-I-10148 Front MCP: Ability to generate scheduling links — Idea submitted in AHA and pushed to Insided via API

1

20

5 hours ago

abby_schellFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10147New

added idea PRD-I-10147 Ability to tap to create an event on Front calendar (mobile) — Idea submitted in AHA and pushed to Insided via API

1

50

5 hours ago

NinjaGumbyConversationalist

[Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

643

4 days ago

marie_chardonFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10146New

added idea PRD-I-10146 Show tag nesting in views — Idea submitted in AHA and pushed to Insided via API

1

60

4 days ago

thibault_collardotRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10143New

added idea PRD-I-10143 Add other contact to conversation created via form — Idea submitted in AHA and pushed to Insided via API

1

50

4 days ago

kosubConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10142New

added idea PRD-I-10142 Limit the ability for a Front User to grade CSAT surveys — Idea submitted in AHA and pushed to Insided via API

1

50

5 days ago

kosubConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10141New

added idea PRD-I-10141 Create a rule to convert conversations to portal — Idea submitted in AHA and pushed to Insided via API

1

60

5 days ago

kosubConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10140New

added idea PRD-I-10140 Allow the ability to redact information in the Customer Interaction — Idea submitted in AHA and pushed to Insided via API

1

50

5 days ago

kosubConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10139New

added idea PRD-I-10139 Allow visibility into customer's chat as they are typing — Idea submitted in AHA and pushed to Insided via API

1

60

5 days ago

helena_wangFronteer

[Beta] Smart CSAT updates

Smart CSAT Model Upgraded live

In case you didn’t already know, we launched the Smart CSAT Model upgrade into GA on 16 September ! Thank you so much to those who participated in the BETA and shared feedback to make it a success. Summarising the impact and what we learnt: Three imp

100

5 days ago

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