Hi Front Community! 👋This month, we shared a collection of educational resources to help you get the most out of Front and AI features. Whether you're

Forum|Forum|11 days ago

190

Resource

Smart CSAT: Get the full feedback story (new video)

Forum|Forum|13 days ago

280

Resource

4 Front AI tips to launch you off the ground

Forum|Forum|14 days ago

1290

Training

Salesforce, HubSpot, & Jira: Join our Connector workshops!

Forum|Forum|28 days ago

610

Video spotlight

Click the playlist icon in the top right to browse more videos

Hot topics

Adding Conversations to Company Conversation History

Is it possible to add/connect internal conversations about a company to the conversation history in Front?Example:Internal E-Mail conversation about c

Forum|Forum|1 month ago

454

Reordering Knowledge Base Articles

Why is the drag-and-drop method the only way to reorder articles in the Knowledge Base? And, why is it so glitchy? It typically takes me multiple atte

Forum|Forum|11 days ago

274

Schedule Send

Is there a way to schedule send an email on condition the recipient did not reply yet?

Forum|Forum|1 month ago

443

Rule/Macro Actions Auto-Reorder After Saving, Breaking Action Dependencies

When saving rules or macros with multiple actions, the actions are automatically reordered to a fixed sequence rather than preserving the order I set.

Forum|Forum|2 months ago

843

Help others
Categories
Recently active

H

hlaneConversationalist

[Open access] Inbox redesign

Feature Request/Question - Ability to Archive in Just ONE Inbox

Hi!We often have emails that are linked or are in two inboxes for our internal teams that work together. Is there anyway to archive an email/ticket in just ONE inbox? The only option that I see if a button that says “Archive in 2 inboxes” but I only

575

H

15 hours ago

NinjaGumbyConversationalist

[Open access] Inbox redesign

Option to save a search as a View

We don’t use views because they are too limited in the filters we can use. But, the search filters can do everything we need. If only we could save a search with all filters as a view, this would solve all our issues.For example,search for any con

303

1 day ago

rarvorEnthusiast

Product Q&A

Tags vs custom fields in Front for scalable reporting: best practices?

Hi Front community,we are migrating from Freshdesk to Front and setting up our taxonomy from scratch. We need consistent reporting and automation across multiple teams, so we are trying to choose the right balance between tags and custom fields.Our m

392

4 days ago

specialwhipConversationalist

Product Q&A

Scope AI replies by inbox?

Hi,We have a single workplace with two inboxes, each representing a different product. AI is enabled for both inboxes, and we use shared rules and templates.We’ve noticed that AI-generated replies (Copilot, and I assume Autopilot as well) will someti

242

4 days ago

hannahoConversationalist

Product Q&A

Reordering Knowledge Base Articles

Why is the drag-and-drop method the only way to reorder articles in the Knowledge Base? And, why is it so glitchy? It typically takes me multiple attempts to rearrange the articles and get them exactly right. And then, when I have them in the right o

274

4 days ago

bprConversationalist

[Open access] Inbox redesign

Per-account Done/Later views

One of the reasons we stopped using Front when the redesign bomb dropped last year is that we could no longer go into each account that we had in Front (which is many) and look at Archived (“Done”) and Snoozed (“Later”) for each account. It all got s

13611

5 days ago

LorinConversationalist

[Open access] Inbox redesign

Unmerge option/button

After conversations had been merged together (on purpose or by mistake), situations change where we are needing conversations to be unmerged. This cannot be achieved due to the inablity to unmerge conversations. Many times, this has resulted in Emplo

411

6 days ago

deborah_mwilaConversationalist

Product Q&A

Knowledge Base- Customer Portal

Hello,We started using the Front Knowledge Base to help the company internally. We would like to help the organization externally as well, how can Front help the customer portal information reach the customers effectively any tips?

312

7 days ago

Javier - Developer RelationsCommunity Manager

Connectors

Jira workshop recap

View a recap of our Jira Connectors workshop here:

50

12 days ago

ransomConversationalist

Developer Q&A

Fronto API Retrieving Open Conversations

We are really struggling with this.Our goal is to receive a list of ‘open’ conversations in our personal inbox. This includes direct messages AND a any conversation that we are subscribed to (participant of) both in Shared Inboxes and Teammates Inbox

575

13 days ago

Front users

Community topics about Front features and workflows

Welcome & resources

6 topics

Announcements

99 topics

Get started on Front

138 topics

Product Q&A

369 topics

Workflows discussion

185 topics

Connectors

26 topics

Desktop release notes

27 topics

Developers

Community topics about Front APIs and SDKs

Welcome

3 topics

Developer Q&A

387 topics

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37 topics

API news & updates

77 topics

Partners

Community topics about Front Partnerships

Welcome

2 topics

Partner news & updates

11 topics

Partner discussion

6 topics

conniechenFronteer

[Open access] Inbox redesign

Mobile app updates are coming

We are making improvements to the Front iOS and Android mobile apps in the coming months. We’ll be updating the design to match the desktop/web experience and adding the ability to create tasks from the app, among other usability improvements.Please

455

4 hours ago

conniechenFronteer

[Open access] Inbox redesign

Do you use tasks? Give feedback on template and due date improvements

We’re making some improvements to tasks!(If you haven’t yet contributed to the roadmap discussion, see this post) What is a task? A task in Front represents a discrete piece of work that needs to be done. They’re especially helpful in the context of

21027

6 hours ago

alejandro_castroFronteer

Product Q&A

New Ticket system

Regarding the new ticket system shown during the latest Frontline Presentation, do you have any documentation on this?

1814

6 hours ago

dedarritchonFronteer

Workflows discussion

Integrate Google Sheets into Front

Integrate Google Sheets into Front in 3 simple steps: Step 1: Open your Google Sheet normally and Copy the url. Step 2: Create a new App, add a name and an Icon you can easily recognize: Step 3: Add the Sidebar plugin feature to your app and paste th

142

7 hours ago

soulsbyConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9616New

added idea PRD-I-9616 Improve experience adding Teammates to Views — Idea submitted in AHA and pushed to Insided via API

1

20

7 hours ago

RandyRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9615New

added idea PRD-I-9615 Calendar Invites - Resending Invite to all Participants — Idea submitted in AHA and pushed to Insided via API

1

00

11 hours ago

H

hlaneConversationalist

[Open access] Inbox redesign

Feature Request/Question - Ability to Archive in Just ONE Inbox

Hi!We often have emails that are linked or are in two inboxes for our internal teams that work together. Is there anyway to archive an email/ticket in just ONE inbox? The only option that I see if a button that says “Archive in 2 inboxes” but I only

575

H

15 hours ago

conniechenFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9614New

added idea PRD-I-9614 Delete this and following events calendar option — Idea submitted in AHA and pushed to Insided via API

1

00

1 day ago

samResolve247Rookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9613New

added idea PRD-I-9613 Allow composer plugin icons to remain seperate, not stacked — Idea submitted in AHA and pushed to Insided via API

1

00

1 day ago

dedarritchonFronteer

Workflows discussion

Integrate Google Scheduler into Front

Integrate Google Scheduler into Front in 3 simple steps: Step 1: From your Booking Page Sharing Options copy the src url form the Website embed tab (Inline Booking page): Step 2: Create a new App, add a name and an Icon you can easily recognize: Ste

171

1 day ago

Events calendar

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