We built Front's shared inbox so nothing got stuck with one person holding all the context. Now that your workforce includes AI agents too, we’re brin...

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170

Feature

Front’s MCP server: Bring Front into your AI workflows

Forum|Forum|2 months ago

24400

Interview

New series alert: Untangled Ops 🐍

Forum|Forum|2 months ago

1990

BETA

Join the Amazon Connect beta for voice and SMS messages

Now open: request access to the Amazon Connect beta (voice and SMS in Front) If your team is handling phone calls and texts in a different tool from t...

Forum|Forum|3 months ago

2270

Video spotlight

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Hot topics

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my con...

Forum|Forum|1 month ago

1684

Curious about Front’s new AI Agents: What are your go-to day-to-day workflows and use cases?

Hey Front Community! 👋I’ve been following the updates around Front’s new AI Agent features, and I’m really intrigued by how much potential they have t...

Forum|Forum|3 days ago

483

Most helpful tips for a new Front Admin

I recently joined a team that uses Front as their primary tool for communicating with it’s users. I wanted to learn what others have found helpful as...

Forum|Forum|1 month ago

742

Custom Fields and their benefits

I am exploring the available features that front offers and how they may help our operations. We tend to have many issue types and categories. I was t...

Forum|Forum|1 month ago

451

Help others
Categories
Recently active

diogo_sousaRookie

Connect external data and tools

Keeping Front Knowledge Base articles in sync with docs maintained in Notion

Hi all,We write and review our internal IT documentation in Notion (draft → review → publish). We'd like Front's Knowledge Base to be where people actually read it, but copy-pasting every article after each revision doesn't scale.Has anyone automated

141

R

1 day ago

diogo_sousaRookie

Workflows discussion

How do you structure internal IT requests in Front?

Hi everyone,For those using Front for internal IT support (not customer-facing): how do you set it up?- Dedicated shared inbox or a channel inside an existing one?- Tags per category (access, hardware, software) or custom fields?- Rules for auto-assi

80

1 day ago

helena_wangFronteer

[Beta] Bring Your Own Agent

Improving the performance of your AI Agents

Hey! I’m Helena, part of the product team building out Compass - your tools in Front to measure and tune the quality of your AI Agents running in Front. We’ve released Opportunities - these will appear in your Agent Performance as fix suggestions (up

170

3 days ago

NinjaGumbyConversationalist

[Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

703

9 days ago

harryHelper

Workflows discussion

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

1684

11 days ago

pitRookie

MCP server

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

592

16 days ago

helena_wangFronteer

[Beta] Bring Your Own Agent

Updates to the Quality Signal Filter in AI Agent Replies Hub

A couple updates to the Quality Signals filter in your agent Replies Hub to help you triage AI Agent replies and review improvement areas for your AI Agents: Filter replies by Quality rating: We rate AI Agent drafts and replies based on the quality s

230

16 days ago

alyshaConversationalist

Product Q&A

Single Best Tip

What has been the single BEST tool you have used in Front?

150118

17 days ago

TechNinjasConversationalist

Workflows discussion

Organizing client inboxes for an agency

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

5657

18 days ago

mkonzenConversationalist

MCP server

Analytics API availability

I was hoping to run some high-level reports through Claude using Front’s Analytics API, but hadn’t realized the Analytics API isn’t exposed in the MCP. Is there a timeline for this?Here is exactly what I was after:Total inbound message volume by inbo

1872

22 days ago

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

213 topics

Connect external data and tools

37 topics

Autopilot replies and decisions

3 topics

Copilot assistance

1 topic

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2 topics

MCP server

12 topics

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Ask questions about Front features, getting started on Front, or how to use the community.

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93 topics

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Community topics about Front Partnerships

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6 topics

diogo_sousaRookie

Connect external data and tools

Keeping Front Knowledge Base articles in sync with docs maintained in Notion

Hi all,We write and review our internal IT documentation in Notion (draft → review → publish). We'd like Front's Knowledge Base to be where people actually read it, but copy-pasting every article after each revision doesn't scale.Has anyone automated

141

R

1 day ago

CarmenFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10163New

added idea PRD-I-10163 Enable the "Due date" sort option for Snoozed conversations in the iOS mobile app. — Idea submitted in AHA and pushed to Insided via API

1

40

1 day ago

consu.reyesFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10162New

added idea PRD-I-10162 Discussion shared with multiple inboxes — Idea submitted in AHA and pushed to Insided via API

1

40

1 day ago

leokoiRookie

Mobile users

New Front UI too much white real estate

I have a problem with the new UI. It may look nice for the designer who does not work with front tickets day in and day out, but for a corporate user not looking to sacrifice efficiency over aesthetics, it’s not an improvement.It simply has too much

251

1 day ago

diogo_sousaRookie

Workflows discussion

How do you structure internal IT requests in Front?

Hi everyone,For those using Front for internal IT support (not customer-facing): how do you set it up?- Dedicated shared inbox or a channel inside an existing one?- Tags per category (access, hardware, software) or custom fields?- Rules for auto-assi

80

1 day ago

steph_burkeFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10160New

added idea PRD-I-10160 Setting control for notifications on personal inbox only — Idea submitted in AHA and pushed to Insided via API

1

30

1 day ago

steph_burkeFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10159New

added idea PRD-I-10159 sefgsrg — Idea submitted in AHA and pushed to Insided via API

1

30

1 day ago

steph_burkeFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10158New

added idea PRD-I-10158 Notifications setting to limit notifications to personal inboxes rather than all — Idea submitted in AHA and pushed to Insided via API

1

30

2 days ago

steph_burkeFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10157New

added idea PRD-I-10157 Enable notifications for personal inbox — Idea submitted in AHA and pushed to Insided via API

1

30

2 days ago

shekinah.cuevasConversationalist

Workflows discussion

Curious about Front’s new AI Agents: What are your go-to day-to-day workflows and use cases?

Hey Front Community! 👋I’ve been following the updates around Front’s new AI Agent features, and I’m really intrigued by how much potential they have to transform shared inbox management.We’re currently looking into how we can integrate AI Agents into

483

2 days ago

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