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nadyavConversationalist

Problem: Fake obscure names are being generated for anonymous users

I have a question regarding how the frontChatChannel cookie is associated with previous session. Let me describe the weird behavior of Front’s chat bot on our website. See the steps described below. I navigate our webapp’s /login url as a logged out user, then locate frontChatChannel cookie and remove it for the domain. I assume since there’s now no cookie/token, there’s also no association with prior user session, so the Front chat bot won’t recognize my user’s identity. Now, I click the chat’s icon, and observe that there are some options to pick from before getting to the text input. I clicked “Login & Access” option, and saw “How can we help” question with a text area. Observe that no email is being asked. My message was received via Slack notification and Frontapp as well, and I’ve got this auto-generated name: Salmon BoaCan we change this anywhere so the generated names for anonymous users aren’t such as Salmon Boa, Navy Antelope, Coral Alligator, etc? We see these a lot

10 hours ago

nhu_lamRookie

Product Q&A

time zone

How to change time zones for each workspace?

18 hours ago

nhu_lamRookie

Developer Q&A

Will there be a "send & log" feature out outgoing messages using Front & Salesforce

Currently Front is asking users who need to log email to salesforce to send the email and then seek out the sent item and log it manually as a second step. This is not productive and difficult to get user buy in for.When will Front have a send & log feature to automate the look up to the contact and opportunity record to have a single step to log the email activity?Right now Front is sending all sent email at the account level which is creating noise and reporting difficulty and none of that mail is related to the opportunity record.

21 hours ago

aviRookie

Get started on Front

aayaConversationalist

Developer Q&A

Variable in signatures using CoreAPI to send messages

Hello,When using the Core API to create a new conversation and signature has dynamic variables such as {{user.name}}, it appears that it does not populate with the user name and just sends exactly that text {{user.name}}Is this a bug?If yes do you have some time line then it will be fixed?

5 days ago

rachaelmRookie

Product Q&A

Google Group Collaborative Inbox

Hi there! We are looking to transition another team over to Front. They currently operate using Google Groups instead of a Google Email Account. There is not a way “on the Google side” to transition a Google Group to a Google Email Account. So we are looking into Google’s option of a Collaborative Inbox. I am trying to figure out if the Collaborative Inbox would be configured the same way as a standard Google Email Account would be through Front? Or would this be set up as a Google Group in Front? The distinction between the two on our end is that the Google Group does not have a 2-way sync, but a standard Google Email Account does.

7 days ago

darrinRookie

Developer Q&A

How can I update the external ID of a Front Account after it has been created?

I understand that the external ID can be set when creating an account, but I need to update the external ID after the account has been created. The documentation does not mention how to update an external ID. I attempted to patch the update using 'external_id', but this approach was unsuccessful. One possible workaround is to automate the process of deleting the account and recreating it with the correct external ID, although I would prefer to avoid this method.

8 days ago

Developers

Community topics about Front APIs and SDKs

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Community topics about Front Partnerships

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josulaConversationalist

Developer Q&A

Google Sign In in Front App

We Are trying to implement a Plugin using the Google Sign Button. The problem is however that the sign does not work because Google is trying to open a new window. That of course doesn't work in the plug-in within the Front app. Hence, my question is if anyone else has built such an integration and how did they manage to integrate Google sign in within the Front app plugin?

1 hour ago

joonasRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6575New

added idea PRD-I-6575 Feedback request page in different languages — Idea submitted in AHA and pushed to Insided via API

2 hours ago

nadyavConversationalist

Developer Q&A

Problem: Fake obscure names are being generated for anonymous users

10 hours ago

Product MarketingCommunity Manager

New integration: Tai TMSNew Release

Integrate your Front account with Tai TMS to sync messages and associated attachments between the two systems. When Tai TMS receives messages from Front, it processes them using email automation workflows that can automatically build quotes, pickup requests, or create assignments to track shipments based on the content of the email.Learn more

12 hours ago

nhu_lamRookie

Product Q&A

time zone

How to change time zones for each workspace?

18 hours ago

nhu_lamRookie

Developer Q&A

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6572New

added idea PRD-I-6572 Inbox specific tags — Idea submitted in AHA and pushed to Insided via API

19 hours ago

helenaCommunity Manager

Welcome & resources

Introduce yourself

Hey Front community! I’m Helena, Product Education Manager on our Education team at Front. I previously worked on the Support team, so I might have responded to some of your emails if you ever corresponded with Support 🤓 I’m excited to meet you all now here on a different forum where we can talk to each other even more. Before coming to Front, I was a classroom teacher, so I love learning about anything and everything, especially how you use Front. Please introduce yourself in the comments below and share anything you’d like: your hobbies, what your work in Front looks like, your role, your favorite book, and more. Welcome to our community! 👋

76840

19 hours ago

ZmudelConversationalist

Workflows discussion

Custom gamechanger rules in customer care?

Hey everyone!I'm curious: What's your game-changing rule that you've implemented yourself, which genuinely adds value to your day-to-day operations? How did you come up with it, what problems does it solve, how does it support your mission, and what's the real impact of this rule?I'm asking because I believe sharing such best practices can help us all improve our workflows and achieve our goals more effectively. So, let's share experiences and learn from each other!Looking forward to hearing your insights and stories.

20 hours ago

mark_saundersRookie

Product Q&A

Will there be a "send & log" feature out outgoing messages using Front & Salesforce

21 hours ago

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AHA idea https://front.ideas.aha.io/ideas/PRD-I-6575New

New integration: Tai TMSNew Release

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6572New

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