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tomlRookie

Building User to User chat with Front?

Is it possible to build User to User chat with Front? Or is it only for customer support?

runakoConversationalist

Can't Share Front Certified admin Cert on Linkedin

Hello! I Can't Share my Front Certified admin Cert on Linkedin beause the website is a bit buggy. Can anyone help here?

lindsay_rawitscherConversationalist

AI with Dynamic Objects

I would love to know if/when NLP and LLMs will be available for dynamic object extraction. Currently the feature is pretty limited by the user providing an exact match, which isn’t great for a white glove customer experience.

steve_bottorffRookie

How to include email inquiry in auto generated reply

Hello community, Is there a way to include the email inquiry in an auto generated reply? Currently the auto generated reply only includes the email header, and not the body of the email. Customers would like to see the body of their email inquiry in the auto generated reply with the conversation number. thanks,Steve

runakoConversationalist

Can't download my FCA cert, website is buggy

Can't download my FCA cert, website is buggy, the overlay on the academy site prevents downloading and sharing:

kylieaRookie

Inbox settings

We are looking for ways to organize both our personal inboxes and shared inboxes. We would like to be able to see unread messages first/at the top of the inbox. We also would like for shared inboxes to have send settings. We do not want emails to archive when we reply to them.

lindsay_rawitscherConversationalist

How to build reliable sidebar applications

I am having trouble finding any documentation about what can be embedded/displayed in a sidebar app. I have built simple github hosted sites but find that the front sidebar is not responsive, so I have to actually hardcode the screen dimensions. Are there any documents or parameters people have found for these custom sidebar plugins?

wesamConversationalist

Add custom message to a conversation

I am using the custom channels API to add receive custom messageshttps://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages How do I add the new custom message to an existing conversation? The metadata.thread_ref seems to be independent from the conversation ids.E.g. I added a custom message and pass“metadata”: { “thread_ref”: “cnv_#####” }doesn’t add the new message to that conversation and instead creates a new conversation. New messages using the same thread_ref goes under the new created conversation. Thanks

benwaEnthusiast

Same page_token in search endpoint

Hello,I have using the search endpoint for conversations in a script for several weeks but I have a recent problem with the page_token that seems to be the same at each response.So my script is running in a loop and don’t stop anymore.Have you changed anything in your page_token generation ?Has someone have the same problem?Thank you for your help

wesamConversationalist

Merge conversations or move messages to different conversation via API

Hi,I am building a custom channel that handles group mms and I need to either merge conversations or move messages on to a different conversations via API.For example, a user on front app composes a new message, but we already have a conversations id internally for the participants. We want that message to be added to the conversation id that we had instead of creating a new conversation. I am returning the “thread_ref” with the correct id, but it doesn’t seem to move the message to the original conversation or merge them. This is the same behavior for native SMS messages (when sending a new sms message via API, a new conversation is initially added, but than the message moves to the correct conversation). Thanks

Developers

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Front users

Community topics about Front features and workflows

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Workflows discussion

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Desktop release notes

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Frontlines forum

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jeremyspiegelFronteer

Desktop release notes

Front Desktop 3.44.18

This update includes a fix for the Mac App Store. It is only applicable to the Mac App Store and the build can be found there. Users on the normal macOS build and the Windows build will remain on version 3.44.15.

Javier - Developer RelationsCommunity Manager

Meet the Community | Introduce Yourself!

Howdy all! My name is Javier and I lead the Developer Relations team at Front. Super excited to learn about everyone’s experience building integrations on Front, and to see how we can take the Front Platform to a better place together. In my spare time, I enjoy travel, motor racing, and cooking. We’d love for you to introduce yourselves in the comments below!Welcome to our community

tomlRookie

Building User to User chat with Front?

Is it possible to build User to User chat with Front? Or is it only for customer support?

helenaCommunity Manager

Introduce yourself

Hey Front community! I’m Helena, Product Education Manager on our Education team at Front. I previously worked on the Support team, so I might have responded to some of your emails if you ever corresponded with Support 🤓 I’m excited to meet you all now here on a different forum where we can talk to each other even more. Before coming to Front, I was a classroom teacher, so I love learning about anything and everything, especially how you use Front. Please introduce yourself in the comments below and share anything you’d like: your hobbies, what your work in Front looks like, your role, your favorite book, and more. Welcome to our community! 👋

runakoConversationalist

Can't Share Front Certified admin Cert on Linkedin

Hello! I Can't Share my Front Certified admin Cert on Linkedin beause the website is a bit buggy. Can anyone help here?

JeffConversationalist

Workflows discussion

Best way to handle customers replying to old threads for new cases

Hello,It seems the default action is for Front to simply place a reply on an old thread back in to Assigned to me box.In the past we have seen a customer reply to an old thread for a new request, and for one reason or another the reopened thread in Assigned to me was missed by that person.It seems like within Edit Rule, there could be a condition if Archived to send it back to unassigned. I have tried a few combinations but nothing clicks.Ideally, if a conversation is Archived, and a reply reopens it, it goes back to the unassigned box.Thanks for any guidance.

lindsay_rawitscherConversationalist

AI with Dynamic Objects

I would love to know if/when NLP and LLMs will be available for dynamic object extraction. Currently the feature is pretty limited by the user providing an exact match, which isn’t great for a white glove customer experience.

steve_bottorffRookie

How to include email inquiry in auto generated reply

Hello community, Is there a way to include the email inquiry in an auto generated reply? Currently the auto generated reply only includes the email header, and not the body of the email. Customers would like to see the body of their email inquiry in the auto generated reply with the conversation number. thanks,Steve

runakoConversationalist

Can't download my FCA cert, website is buggy

Can't download my FCA cert, website is buggy, the overlay on the academy site prevents downloading and sharing:

kylieaRookie

Inbox settings

We are looking for ways to organize both our personal inboxes and shared inboxes. We would like to be able to see unread messages first/at the top of the inbox. We also would like for shared inboxes to have send settings. We do not want emails to archive when we reply to them.

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