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How to Read Full Message Content with MCP

I got the MCP connected via Claude but it is telling me that the message content is truncated to 200 characters so it can’t read the full messages within a conversation. There isn’t a read_message tool or a flag to tell the MCP to return the full mes

1163

tyler.fontaineRookie

MCP does not expose rule-generated comments

The MCP only provides human-generated comments when reading a conversation. We have many rules and automations which leave comments back, which do not seem to be exposed and should be, as they're important overall context of a ticket.

200

tyler.fontaineRookie

Exposing Conversation custom fields

The MCP does not seem to expose conversation custom fields, though it does for contacts. We'd really like to be able to extract things from conversation custom fields as well.

80

tyler.fontaineRookie

Searching for conversations by ticket number

It seems that ticketing features have been sadly left behind. You can only search by tags/content, but not by ticket ID? conversation IDs aren't human friendly, but ticket numbers are. And since they are unique anyway, we'd love to be able to find th

60

Best practices for handling customers who reply to old archived threads with new requests

pgagent01Rookie

Workflows discussion

Hi everyone,We're reviewing our support workflow and have run into a common challenge: customers often reply to an old resolved email thread when they actually have a completely new request.Currently, when this happens, the conversation reopens in Fr

291

tdikunConversationalist

Unable to Configure MCP With Claude

I am not an AI n00b, I have configured dozens of MCP servers for our organization, including building our own custom Front MCP deployed on our own server architecture. I am trying to migrate to the official one, and cannot figure out how to make it w

47537

Javier - Developer RelationsCommunity Manager

MCP server + Bring Your Own Agent into Front

Hey beta testers,We have a related beta we’re launching that has to do with bringing your own AI agents into Front. We know that some of you are using the MCP server to provide Front context to AI agents running complex workflows. We’d like to make t

400

matias_sgherzaRookie

Enable MCP Server feature for API Tokens

Hi Front community, We successfully tested the MCP Server feature using OAuth and it works great. However, for our production use case we need this feature available for API Tokens as well.Our scenario: we are building a centralized MCP server hosted

684

5 days ago

tshamayevRookie

Having trouble connecting Front MCP on Windows, need help with correct command path

We're trying to set up the Front MCP server on a Windows machine. Node.js is installed at the default location (C:\Program Files\nodejs\), but the path with spaces breaks the MCP command execution.The error in Claude Desktop logs shows: 'C:\Program'

722

7 days ago

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

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Connect external data and tools

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bao_vuFronteer

API news & updates

Voice call support is now available in the Channel API 📞CHANNEL API UPDATE

We've added a new set of API endpoints and settings designed specifically for building voice call integrations in Front. If you're building a telephony integration or looking to bring voice into your Front workflows, here's what's new.New API endpoi

1932

3 hours ago

ejayr

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9931New

added idea PRD-I-9931 Send application webhook disablement notifications to multiple recipients — Idea submitted in AHA and pushed to Insided via API

1

00

10 hours ago

helenaCommunity Manager

Announcements

Autopilot Resolve now available to try in-appFeature

Autopilot Resolve is Front’s AI-native support channel you can embed on your website or in your Front help center. It enables your customers to self-serve through an AI chat experience using the content from your connected knowledge sources, and hand

90

16 hours ago

alexisRookie

Why cant i create a new conversation?

I’d like to have claude draft emails for me that i can then review in front and send. But it seems the mcp server doesn’t allow creating new conversations, even though your api does. It’s also explicitly called out as an unsupported feature in your d

807

20 hours ago

jakeFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9927New

added idea PRD-I-9927 Add Google Sheets as AI integration type — Idea submitted in AHA and pushed to Insided via API

1

10

21 hours ago

aap1Conversationalist

Product Q&A

Problems with paste formatting

Usually when I want to paste into Front and keep the formatting, all I have to do is select the ‘Paste’ option or Ctrl + V and it does it with no problem. However, the past day or so, anytime I paste from any application into Front, it switches to st

402

23 hours ago

helena_wangFronteer

[Beta] Smart CSAT updates

Tell us about your CSAT setup and goalsFeedback topic

Before we dive in, we'd love to understand how you're currently thinking about CSAT at your company. This will help us prioritize what matters most to you during the beta. Please share your thoughts on the following:How are you currently using CSAT s

401

1 day ago

helena_wangFronteer

[Beta] Smart QA updates

Tell us about your QA process todayFeedback topic

Before we dive into feedback on the feature itself, we'd love to understand where you're starting from. This will help us tailor updates and prioritise what matters most to your team.Please share your thoughts on the following:What's your current pro

761

jeremyRookie

How to Read Full Message Content with MCP

I got the MCP connected via Claude but it is telling me that the message content is truncated to 200 characters so it can’t read the full messages within a conversation. There isn’t a read_message tool or a flag to tell the MCP to return the full mes

1163

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9925New

shivraniRookie

added idea PRD-I-9925 In the @mentions section: add an option to mark mentions as completed, preventing them from reappearing as new activity unless another mention is made — Idea submitted in AHA and pushed to Insided via API

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