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Front’s MCP server is here! Connect Front to an AI tool like Claude, ChatGPT, Notion, Slack, and more so you can pull context from Front and create hi...

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Join the Amazon Connect beta for voice and SMS messages

Now open: request access to the Amazon Connect beta (voice and SMS in Front) If your team is handling phone calls and texts in a different tool from t...

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Video spotlight

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Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my con...

Forum|Forum|22 days ago

1214

Time zone-based inbox routing for a client service team

Sharing a workflow in case it's useful. Our Client Services team supports clients across all US time zones, and we wanted to track SLAs on an 8 hour t...

Forum|Forum|2 months ago

1421

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is ho...

Forum|Forum|8 days ago

221

Help others
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Recently active

priteshRookie

[Beta] MCP Server

Unable to configure front app with Codex

I don’t see an option to enable mcp server too. We use Front as our main customer support hub, especially for our Support Emails inbox. Our goal is to connect Front to Codex so our team can turn support conversations into clearer product insights an

2083

4 hours ago

LorinConversationalist

[Beta] MCP Server

MCP Registration URL missing for ChatGPT Connector

Hi,I am following your steps for connecting our Ai assistant (ChatGPT), but the Registration URL does not auto-populate. What is the Registration URL for Front’s MCP?A walk-through video showing how to connect Ai assistants would be extremely helpful

2557

4 hours ago

TechNinjasConversationalist

Workflows discussion

Organizing client inboxes for an agency

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

5007

6 hours ago

mkonzenRookie

[Beta] MCP Server

Analytics API availability

I was hoping to run some high-level reports through Claude using Front’s Analytics API, but hadn’t realized the Analytics API isn’t exposed in the MCP. Is there a timeline for this?Here is exactly what I was after:Total inbound message volume by inbo

1402

4 days ago

FyddyRSEnthusiast

Autopilot replies and decisions

Auto Replies from From Distribution List

Our operations email is basically a distribution list that consist of our shared mailbox + archiving backend. We would like to take advantage of the auto reply feature on FRONT.Has anyone found a good workaround, or an easy way to automate replies w

261

6 days ago

pitRookie

[Beta] MCP Server

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

241

6 days ago

jason_bajisConversationalist

Workflows discussion

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is how experienced teams decide when to create new rules, tags, or automations versus keeping things manu

221

7 days ago

jdemacbookproRookie

[Beta] MCP Server

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

221

12 days ago

usmanConversationalist

Autopilot replies and decisions

Front AI

Hi guysWe have unique use case where we have certain Mentors on our platform + their respective VAs, VAs go through their inbox and support our customers. Here is the structure:We treat their personal inboxes (Mentors) as support inboxes, the Mentees

662

12 days ago

quinn_millerConversationalist

Admin and settings Q&A

Looking for a Front Consultant

Anyone know where I can find a Front Consultant? Front was already in place when I started here about two years ago and has been problematic since day one. Our Front setup is a hot mess and generates way too many helpdesk tickets for all kinds of d

4674

13 days ago

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

211 topics

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3 topics

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MCP server

4 topics

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Javier - Developer RelationsCommunity Manager

[Beta] Bring Your Own Agent

Please share your feedback through this survey!FEEDBACK SURVEY

Hi everyone!As we approach our planned October release, we want to do all we can to gather your current thoughts on bringing AI agents in Front. That applies to you even if you haven’t been able to successfully connect an agent yet (we’d love to know

30

2 hours ago

Javier - Developer RelationsCommunity Manager

MCP server

The Front MCP server is listed on OpenAI's official plugin directoryDIRECTORY LISTING

You can now connect ChatGPT and Codex assistants to the Front MCP server using the official OpenAI plugin, which greatly simplifies setup! To connect via an official directory:A Front admin (or any user authorized to install integrations from the Fro

20

3 hours ago

priteshRookie

[Beta] MCP Server

Unable to configure front app with Codex

I don’t see an option to enable mcp server too. We use Front as our main customer support hub, especially for our Support Emails inbox. Our goal is to connect Front to Codex so our team can turn support conversations into clearer product insights an

2083

4 hours ago

LorinConversationalist

[Beta] MCP Server

MCP Registration URL missing for ChatGPT Connector

Hi,I am following your steps for connecting our Ai assistant (ChatGPT), but the Registration URL does not auto-populate. What is the Registration URL for Front’s MCP?A walk-through video showing how to connect Ai assistants would be extremely helpful

2557

4 hours ago

Javier - Developer RelationsCommunity Manager

[Beta] MCP Server

Connect ChatGPT and Codex through the official OpenAI plugin directory

You can now connect ChatGPT and Codex assistants to the Front MCP server using the official OpenAI plugin, which greatly simplifies setup! To connect via an official directory:A Front admin (or any user authorized to install integrations from the Fro

100

4 hours ago

TechNinjasConversationalist

Workflows discussion

Organizing client inboxes for an agency

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

5007

6 hours ago

barbara_letelierFronteer

Product Q&A

QA coverage gaps are a visibility problem, not a training problem

Most QA programs still run on sampling. A manager pulls a handful of conversations a month, scores them against a rubric, and calls it quality assurance. The rest, the overwhelming majority, close without anyone ever looking at them.That's not a trai

60

6 hours ago

LLARookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10118New

added idea PRD-I-10118 Create linked tasks using API — Idea submitted in AHA and pushed to Insided via API

1

30

7 hours ago

mkonzenRookie

[Beta] MCP Server

Analytics API availability

I was hoping to run some high-level reports through Claude using Front’s Analytics API, but hadn’t realized the Analytics API isn’t exposed in the MCP. Is there a timeline for this?Here is exactly what I was after:Total inbound message volume by inbo

1402

4 days ago

D

dean_gallagherFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10112New

added idea PRD-I-10112 Add a check box to portal options — Idea submitted in AHA and pushed to Insided via API

1

30

D

4 days ago

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Front’s MCP server: Bring Front into your AI workflows

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Time zone-based inbox routing for a client service team

Title: Best practices for keeping Front workflows simple as a new admin

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