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Feature

Front’s MCP server: Bring Front into your AI workflows

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Interview

New series alert: Untangled Ops 🐍

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BETA

Join the Amazon Connect beta for voice and SMS messages

Now open: request access to the Amazon Connect beta (voice and SMS in Front) If your team is handling phone calls and texts in a different tool from t...

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Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my con...

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Custom Fields and their benefits

I am exploring the available features that front offers and how they may help our operations. We tend to have many issue types and categories. I was t...

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Parent-Child Accounts

Hi everyone, I’m interested to see how accounts could be leveraged in a rather specific way. I’m thinking about a use case where a Parent Company (Acm...

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Help others
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Recently active

NinjaGumbyConversationalist

[Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

673

5 days ago

harryHelper

Workflows discussion

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

1564

7 days ago

pitRookie

MCP server

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

562

12 days ago

helena_wangFronteer

[Beta] Bring Your Own Agent

Updates to the Quality Signal Filter in AI Agent Replies Hub

A couple updates to the Quality Signals filter in your agent Replies Hub to help you triage AI Agent replies and review improvement areas for your AI Agents: Filter replies by Quality rating: We rate AI Agent drafts and replies based on the quality s

200

12 days ago

alyshaConversationalist

Product Q&A

Single Best Tip

What has been the single BEST tool you have used in Front?

147518

13 days ago

TechNinjasConversationalist

Workflows discussion

Organizing client inboxes for an agency

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

5317

14 days ago

mkonzenConversationalist

MCP server

Analytics API availability

I was hoping to run some high-level reports through Claude using Front’s Analytics API, but hadn’t realized the Analytics API isn’t exposed in the MCP. Is there a timeline for this?Here is exactly what I was after:Total inbound message volume by inbo

1832

18 days ago

FyddyRSEnthusiast

Autopilot replies and decisions

Auto Replies from From Distribution List

Our operations email is basically a distribution list that consist of our shared mailbox + archiving backend. We would like to take advantage of the auto reply feature on FRONT.Has anyone found a good workaround, or an easy way to automate replies w

341

20 days ago

jason_bajisConversationalist

Workflows discussion

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is how experienced teams decide when to create new rules, tags, or automations versus keeping things manu

361

21 days ago

jdemacbookproRookie

MCP server

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

401

26 days ago

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

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Connect external data and tools

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helenaCommunity Manager

Put AI agents to work with your team for seamless collaborationNew feature

We built Front's shared inbox so nothing got stuck with one person holding all the context. Now that your workforce includes AI agents too, we’re bringing those same collaboration capabilities to your AI teammates.If you're running Autopilot, or an a

150

5 hours ago

helenaCommunity Manager

Announcements

Put AI agents to work with your team for seamless collaborationFeature

We built Front's shared inbox so nothing got stuck with one person holding all the context. Now that your workforce includes AI agents too, we’re bringing those same collaboration capabilities to your AI teammates.If you're running Autopilot, or an a

50

5 hours ago

raffiEnthusiast

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10151New

added idea PRD-I-10151 let users reorder the / menu, or surface the most-used option first — Idea submitted in AHA and pushed to Insided via API

1

30

6 hours ago

zachihleRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10150New

added idea PRD-I-10150 Allow ordering of slash commands in the composer — Idea submitted in AHA and pushed to Insided via API

1

30

7 hours ago

abby_schellFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10148New

added idea PRD-I-10148 Front MCP: Ability to generate scheduling links — Idea submitted in AHA and pushed to Insided via API

1

40

1 day ago

abby_schellFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10147New

added idea PRD-I-10147 Ability to tap to create an event on Front calendar (mobile) — Idea submitted in AHA and pushed to Insided via API

1

70

1 day ago

NinjaGumbyConversationalist

[Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

673

5 days ago

marie_chardonFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10146New

added idea PRD-I-10146 Show tag nesting in views — Idea submitted in AHA and pushed to Insided via API

1

60

5 days ago

thibault_collardotRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10143New

added idea PRD-I-10143 Add other contact to conversation created via form — Idea submitted in AHA and pushed to Insided via API

1

50

5 days ago

kosubConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10142New

added idea PRD-I-10142 Limit the ability for a Front User to grade CSAT surveys — Idea submitted in AHA and pushed to Insided via API

1

50

6 days ago

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