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New in community

Resource

Your January Front education roundup: 6 resources to level up

Hi Front Community! 👋This month, we shared a collection of educational resources to help you get the most out of Front and AI features. Whether you're

Resource

Smart CSAT: Get the full feedback story (new video)

Resource

4 Front AI tips to launch you off the ground

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Video spotlight

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Hot topics

Reordering Knowledge Base Articles

Why is the drag-and-drop method the only way to reorder articles in the Knowledge Base? And, why is it so glitchy? It typically takes me multiple atte

Adding Conversations to Company Conversation History

Is it possible to add/connect internal conversations about a company to the conversation history in Front?Example:Internal E-Mail conversation about c

Viewing Conversations in entirety with multiple threads

I can’t seem to find this in the knowledge base but how do you view all conversations which have multiple threads in their entirety from start to fini

Chatbot Flow Query

Is it possible to branch your chatbot flow back to an initial multiple choice question rather than rewrite the flows all over again.  We have an initi

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