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Email thread , delete a email within a thread

I have an email thread going with a customer and two of my team members, I wanted to delete one of the messages in the thread but its greyed out. Says that the admin had disabled this but i am the admin and the company admin. In the security settings

141

H

hlaneConversationalist

Feature Request/Question - Ability to Archive in Just ONE Inbox

Hi!We often have emails that are linked or are in two inboxes for our internal teams that work together. Is there anyway to archive an email/ticket in just ONE inbox? The only option that I see if a button that says “Archive in 2 inboxes” but I only

585

H

2 days ago

NinjaGumbyConversationalist

Option to save a search as a View

We don’t use views because they are too limited in the filters we can use. But, the search filters can do everything we need. If only we could save a search with all filters as a view, this would solve all our issues.For example,search for any con

303

3 days ago

rarvorEnthusiast

Tags vs custom fields in Front for scalable reporting: best practices?

Hi Front community,we are migrating from Freshdesk to Front and setting up our taxonomy from scratch. We need consistent reporting and automation across multiple teams, so we are trying to choose the right balance between tags and custom fields.Our m

392

6 days ago

specialwhipConversationalist

Scope AI replies by inbox?

Hi,We have a single workplace with two inboxes, each representing a different product. AI is enabled for both inboxes, and we use shared rules and templates.We’ve noticed that AI-generated replies (Copilot, and I assume Autopilot as well) will someti

252

6 days ago

hannahoConversationalist

Reordering Knowledge Base Articles

Why is the drag-and-drop method the only way to reorder articles in the Knowledge Base? And, why is it so glitchy? It typically takes me multiple attempts to rearrange the articles and get them exactly right. And then, when I have them in the right o

284

6 days ago

bprConversationalist

Per-account Done/Later views

One of the reasons we stopped using Front when the redesign bomb dropped last year is that we could no longer go into each account that we had in Front (which is many) and look at Archived (“Done”) and Snoozed (“Later”) for each account. It all got s

13811

7 days ago

LorinConversationalist

Unmerge option/button

After conversations had been merged together (on purpose or by mistake), situations change where we are needing conversations to be unmerged. This cannot be achieved due to the inablity to unmerge conversations. Many times, this has resulted in Emplo

411

8 days ago

deborah_mwilaConversationalist

Knowledge Base- Customer Portal

Hello,We started using the Front Knowledge Base to help the company internally. We would like to help the organization externally as well, how can Front help the customer portal information reach the customers effectively any tips?

312

9 days ago

Javier - Developer RelationsCommunity Manager

Connectors

Jira workshop recap

View a recap of our Jira Connectors workshop here:

50

14 days ago

Front users

Community topics about Front features and workflows

Welcome & resources

6 topics

Announcements

99 topics

Get started on Front

139 topics

Product Q&A

370 topics

Workflows discussion

185 topics

Connectors

27 topics

Desktop release notes

28 topics

Developers

Community topics about Front APIs and SDKs

Welcome

3 topics

Developer Q&A

387 topics

Developer discussion

37 topics

API news & updates

79 topics

Partners

Community topics about Front Partnerships

Welcome

2 topics

Partner news & updates

11 topics

Partner discussion

6 topics

kapFronteer

API news & updates

Webhook events now support authenticated serversWEBHOOKS UPDATE

You can now configure your app webhooks to use an authenticated server instead of a plain URL. While these requests have always been signed—which lets you tell if some imposter sent the notification instead of Front—they now can be authenticated, too

New example for adding search and pagination to ConnectorsCONNECTORS

8 hours ago

Javier - Developer RelationsCommunity Manager

API news & updates

Learn how to add search and pagination parameters to your app requests in order to power dynamic dropdowns in macros. These dropdowns allow your teammates to search for and scroll through a relevant list of results in order to select the external rec

Add search and pagination to your app request dropdownsEXAMPLE

10 hours ago

Javier - Developer RelationsCommunity Manager

Connectors

Connectors allow you to supercharge your macros with dropdown menus powered by API results. This means that Front teammates can select from a dynamic list of items populated from an external service, such as contacts from a CRM or goods from an inven

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9624New

11 hours ago

rachel_rRookie

added idea PRD-I-9624 Demo Environment — Idea submitted in AHA and pushed to Insided via API

1

12 hours ago

felipe_apablazaFronteer

Desktop release notes

Front Desktop 3.69.1

We’re starting the rollout for Front Desktop version 3.69.1:ChangelogImplemented automatic cache management to prevent excessive disk usage. Fixed an issue where a “not found” message is shown when starting Front on Windows.

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-9622New

18 hours ago

RichFronteer

added idea PRD-I-9622 The ability for Copilot replies to interpret comments — Idea submitted in AHA and pushed to Insided via API

1

18 hours ago

tklassRookie

Email thread , delete a email within a thread

I have an email thread going with a customer and two of my team members, I wanted to delete one of the messages in the thread but its greyed out. Says that the admin had disabled this but i am the admin and the company admin. In the security settings

141

dannygriffinEnthusiast

Get started on Front

ASANA integration

Hi there, may I please know how long does it take to fully sync Asana to Front?

71

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9619New

SanteviaRookie

added idea PRD-I-9619 Ability to archive an email in a specific inbox using the API — Idea submitted in AHA and pushed to Insided via API

1

conniechenFronteer

Mobile app updates are coming

We are making improvements to the Front iOS and Android mobile apps in the coming months. We’ll be updating the design to match the desktop/web experience and adding the ability to create tasks from the app, among other usability improvements.Please

506