Ask questions, get answers, and connect with peers

Front MCP use-cases

Hi everyone! I’m curious to hear about how others are using the Front Read-only and/or Admin MCP. Right now, we’re looking at implementing some sort of workflow to proactively alert teams of potential incidents based on ticket/topic volume. What oth

101

abd_naConversationalist

Closing a ticket only after the customer confirms: a "pending confirmation" step with auto-close?

In some service companies I worked for, an incident ticket was never closed by us alone. When we thought it was fixed, the process sent the customer a message (sometimes through a different channel than the original one) with a link to reply and conf

152

egemenaConversationalist

AI and automatic tagging

Hi Everyone, I am trying to set up Front’s AI features to auto-tag incoming conversations, for example by request type (quote request, booking, shipment update, complaint) and by urgency.Just a few questions for anyone who has tried this: How reliabl

161

asked in Admin and settings Q&A

abd_naConversationalist

Can a rule send trashed and spam conversations to a review inbox?

Keeping spam and trash cleanups reviewable: a review inbox with rules?In some teams, supervisors and managers can trash or mark conversations as spam, and the same people have bonuses tied to metrics like volume or resolution rate. I don't want to re

312

2 days ago

jdemacbookproRookie

asked in MCP server

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

872

8 days ago

kwalkerConversationalist

Resolve rollout: unresolved SLA, CRM logging, notification, and Help Center issues

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

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hannahoConversationalist

asked in Product Q&A

We’re preparing to launch our new Lightcast Help Center on November 18, using Resolve structured flows to collect support requests and hand them off to our team.We have several open support conversations with Front. Engineering has helped resolve so

10

1 hour ago

kellanRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10224New

added idea PRD-I-10224 Custom "Pinned" Tags to individual user dropdown — Idea submitted in AHA and pushed to Insided via API

1

00

1 hour ago

fabienRookie

published in MCP server

MCP server exposes no message template tools, although the OAuth app grants message template permissions

I connected the Front MCP server to Claude Code and it works well for conversations, messages, drafts, comments and tags. Thank you for shipping it. One gap: there is no way to work with message templates. The OAuth app's Resource permissions grid in

2065

franny_vConversationalist

Front MCP use-cases

Hi everyone! I’m curious to hear about how others are using the Front Read-only and/or Admin MCP. Right now, we’re looking at implementing some sort of workflow to proactively alert teams of potential incidents based on ticket/topic volume. What oth

101

published in Workflows discussion

Javier - Developer RelationsCommunity Manager

You can now configure Front through natural language using an Admin MCP server!FEATURE

Hi everyone,Today we’re opening the beta for the Admin MCP server. Front admins can now set up and manage Front by chatting with an AI assistant like Claude or ChatGPT. Instead of working through settings page by page or creating workflows manually,

30

Manage your Front instance using the new Admin MCP server!ADMIN MCP SERVER

Javier - Developer RelationsCommunity Manager

published in MCP server

Hi everyone,Today we’re opening the beta for the Admin MCP server. Front admins can now set up and manage Front by chatting with an AI assistant like Claude or ChatGPT. Instead of working through settings page by page or creating workflows manually,

110

published in API news & updates

Javier - Developer RelationsCommunity Manager

Configure Front using the new Admin MCP serverFRONT AI

Hi everyone,Today we’re opening the beta for the Admin MCP server. Front admins can now set up and manage Front by chatting with an AI assistant like Claude or ChatGPT. Instead of working through settings page by page or creating workflows manually,

120

published in Announcements

fred_bidotFronteer

Meet the Admin MCP server, a faster way to configure Front with AIFEATURE

Hi everyone,Today we’re opening the beta for the Admin MCP server. Front admins can now set up and manage Front by chatting with an AI assistant like Claude or ChatGPT. Instead of working through settings page by page or creating workflows manually,

170

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10221New

director_zoddaRookie

added idea PRD-I-10221 Optimize app for iPhone Duo — Idea submitted in AHA and pushed to Insided via API

1

40

abd_naConversationalist

Closing a ticket only after the customer confirms: a "pending confirmation" step with auto-close?

In some service companies I worked for, an incident ticket was never closed by us alone. When we thought it was fixed, the process sent the customer a message (sometimes through a different channel than the original one) with a link to reply and conf

152