Ask questions, get answers, and connect with peers

Multiple Variable in Email Templates

Hey Front Community! My job consists in a lot of introductions between my clients and our ecosystem. I am therefore trying to add as many variables as possible in my email templates (Name, Company Name, Job title, LinkedIn, etc) that I have populated

222

14 hours ago

G

gachi_devConversationalist

Developer Q&A

Dark Theme Support in @frontapp/ui-kit

Hi Front team 👋We have a plugin which is created using @frontapp/ui-kit, and we’ve run into a limitation regarding dark theme support.At the moment, most (if not all) component colors in the UI Kit appear to be hardcoded. Because of this, there’s no

714

4 days ago

cvalleConversationalist

Get started on Front

Full History of an Email

Is there a single place you can look at everything that occurred with a conversation with time stamps and who touched what instead of going to the bottom of the individual conversation

291

9 days ago

sanzuoniConversationalist

Get started on Front

Front Salesforce Integration

We are implementing Front and all very new to the system. Does anyone have additional information on the Salesforce integration? We currently use the Salesforce plugin as well as Calendly for meetings and want to ensure events and emails flow through

1344

Cloud Contact Center Integrations with Front

fcastilloRookie

Developer Q&A

Hi everyoneWe’re exploring ways to integrate our cloud contact center solution with Front and wanted to see what others here have done. Specifically, we're hoping to streamline agent workflows by syncing conversations, contact data, and possibly call

411

andre_schneiderConversationalist

Dialpad Integration

Hi guys, I`ve started exploring the Dialpad integration in Front and was curious to know if anyone could share some best practices and how to best leverage this integration. Thanks in advance!

1432

[Open access] Inbox redesign

broc_afsethConversationalist

Is there a way to automate task creations using the summary function in Front?

Good evening, A lot of my job requires tasking and directing Inventory Control clerks to help solve problems or to do repetitive tasks.I have a question: Is it possible to use the summary function in front, and automatically create a list of tasks to

1905

rarvorEnthusiast

Tags vs custom fields in Front for scalable reporting: best practices?

Hi Front community,we are migrating from Freshdesk to Front and setting up our taxonomy from scratch. We need consistent reporting and automation across multiple teams, so we are trying to choose the right balance between tags and custom fields.Our m

jacob_lebouffRookie

I am happy to access a new promotion allowing me to Utilize Front further in helping my team!

271

14 days ago

bprConversationalist

[Open access] Inbox redesign

Per-account Done/Later views

One of the reasons we stopped using Front when the redesign bomb dropped last year is that we could no longer go into each account that we had in Front (which is many) and look at Archived (“Done”) and Snoozed (“Later”) for each account. It all got s

19112

19 days ago

Front users

Community topics about Front features and workflows

Welcome & resources

6 topics

Announcements

102 topics

Get started on Front

142 topics

Product Q&A

371 topics

Workflows discussion

188 topics

Connectors

28 topics

Desktop release notes

28 topics

Developers

Community topics about Front APIs and SDKs

Welcome

3 topics

Developer Q&A

388 topics

Developer discussion

37 topics

API news & updates

81 topics

Partners

Community topics about Front Partnerships

Welcome

2 topics

Partner news & updates

11 topics

Partner discussion

6 topics

nicole_macaraigRookie

Reply to an Existing Discussion

One approach that worked well for us when routing conversations automatically was combining multiple rule conditions instead of relying on a single trigger.For example, instead of routing only based on the recipient inbox, we built rules that check:•

40

3 hours ago

nicole_macaraigRookie

Using Front Rules + Tags to Manage High-Volume Shared Mailboxes

Hi everyone,I manage a shared inbox environment where multiple team members handle a fairly high volume of operational emails from different regions. One workflow that has helped us a lot in Front is combining Rules + Tags + Assignments to keep thing

50

3 hours ago

P

Product MarketingCommunity Manager

New Autopilot, Copilot, and Smart QA reporting improvementsFEATURE UPDATE

New updates to the Autopilot and Copilot reports let you break down results by topic and teammate so you can see which topics Autopilot handles best and spot adoption gaps and coaching opportunities. You can also now track average Smart QA scores and

zqushHelper

Is anyone working on creating an MCP server for FrontApp?

It appears like Model Context Protocol (MCP) is the protocol that everyone is moving towards as it puts the burden of keeping everything “tidy” on the service provider rather than the client. There are already many official MCP servers available and

150717

4 hours ago

P

Product MarketingCommunity Manager

New integrations: Asyntai, InstantDocs, KnowBe4NEW FEATURE

Check out new integrations that bring your key tools and data directly into Front: Asyntai: Deploy an AI website assistant that answers product questions, guides buyers, and drives higher conversions, now fully connected to Front. Automatically respo

50

P

5 hours ago

conniechenFronteer

[Open access] Inbox redesign

Preview of our new comment bar

We’re updating the look and feel of the internal comment bar. Why are we making this change?This new design modernizes the commenting experience and better matches the inbox redesign. You should notice a more polished interaction experience, especia

823

6 hours ago

cassirRookie

Navigating Auto-Created Customer Contacts

I am wondering if anyone has found an easier way to navigate through the Auto-Created Customer Contacts? At this point, the only option I am seeing is to scroll from top to bottom. Is there currently a more efficient way to search through this list,

813

10 hours ago

daniel_smithRookie

Customer Success Rules

Hello, Curious if anyone has seen any rules (outside of the “standard” rule set that really helps CS teams perform well? I am aware of the SLA features and love those, but any creative workflows or sequences anyone has seen work really well for Custo

87315

10 hours ago

pierreConversationalist