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abd_naConversationalist

asked in Workflows discussion

Closing a ticket only after the customer confirms: a "pending confirmation" step with auto-close?

In some service companies I worked for, an incident ticket was never closed by us alone. When we thought it was fixed, the process sent the customer a message (sometimes through a different channel than the original one) with a link to reply and conf

132

8 hours ago

egemenaConversationalist

asked in Workflows discussion

AI and automatic tagging

Hi Everyone, I am trying to set up Front’s AI features to auto-tag incoming conversations, for example by request type (quote request, booking, shipment update, complaint) and by urgency.Just a few questions for anyone who has tried this: How reliabl

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12 hours ago

franny_vConversationalist

asked in Workflows discussion

Front MCP use-cases

Hi everyone! I’m curious to hear about how others are using the Front Read-only and/or Admin MCP. Right now, we’re looking at implementing some sort of workflow to proactively alert teams of potential incidents based on ticket/topic volume. What oth

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13 hours ago

abd_naConversationalist

asked in Admin and settings Q&A

Can a rule send trashed and spam conversations to a review inbox?

Keeping spam and trash cleanups reviewable: a review inbox with rules?In some teams, supervisors and managers can trash or mark conversations as spam, and the same people have bonuses tied to metrics like volume or resolution rate. I don't want to re

272

22 hours ago

jdemacbookproRookie

asked in MCP server

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

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6 days ago

kwalkerConversationalist

asked in Workflows discussion

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

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director_zoddaRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10221New

added idea PRD-I-10221 Optimize app for iPhone Duo — Idea submitted in AHA and pushed to Insided via API

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21 minutes ago

abd_naConversationalist

asked in Workflows discussion

Closing a ticket only after the customer confirms: a "pending confirmation" step with auto-close?

In some service companies I worked for, an incident ticket was never closed by us alone. When we thought it was fixed, the process sent the customer a message (sometimes through a different channel than the original one) with a link to reply and conf

132

8 hours ago

egemenaConversationalist

asked in Workflows discussion

AI and automatic tagging

Hi Everyone, I am trying to set up Front’s AI features to auto-tag incoming conversations, for example by request type (quote request, booking, shipment update, complaint) and by urgency.Just a few questions for anyone who has tried this: How reliabl

71

12 hours ago

franny_vConversationalist

asked in Workflows discussion

Front MCP use-cases

Hi everyone! I’m curious to hear about how others are using the Front Read-only and/or Admin MCP. Right now, we’re looking at implementing some sort of workflow to proactively alert teams of potential incidents based on ticket/topic volume. What oth

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13 hours ago

chodgesConversationalist

posted in Product Q&A

Recommendations for New Users

What recommendations do you have for any new users coming into Front for the first time? What’s the first thing you would recommend they do to set themselves up for success in using the tool effectively?I look forward to the discussion.

2873

17 hours ago

abd_naConversationalist

asked in Admin and settings Q&A

Can a rule send trashed and spam conversations to a review inbox?

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272

22 hours ago

jfrancoFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10212New

added idea PRD-I-10212 Show the sending teammate or team name instead of “Bulk Reply” to chat customers — Idea submitted in AHA and pushed to Insided via API

1

10

5 days ago

jfrancoFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10211New

added idea PRD-I-10211 Show email emoji reactions (Outlook, Gmail) on messages in Front — Idea submitted in AHA and pushed to Insided via API

1

10

5 days ago

rossRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10209New

added idea PRD-I-10209 MCP support for adding file attachments to new or draft replies — Idea submitted in AHA and pushed to Insided via API

1

20

6 days ago

abby_schellFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10208New

added idea PRD-I-10208 Ability for Account Plans to be bulk added to an account list — Idea submitted in AHA and pushed to Insided via API

1

30

6 days ago

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