Ask questions, get answers, and connect with peers

franny_vConversationalist

Front MCP use-cases

Hi everyone! I’m curious to hear about how others are using the Front Read-only and/or Admin MCP. Right now, we’re looking at implementing some sort of workflow to proactively alert teams of potential incidents based on ticket/topic volume. What oth

141

abd_naConversationalist

Closing a ticket only after the customer confirms: a "pending confirmation" step with auto-close?

In some service companies I worked for, an incident ticket was never closed by us alone. When we thought it was fixed, the process sent the customer a message (sometimes through a different channel than the original one) with a link to reply and conf

192

3 days ago

egemenaConversationalist

asked in Admin and settings Q&A

AI and automatic tagging

Hi Everyone, I am trying to set up Front’s AI features to auto-tag incoming conversations, for example by request type (quote request, booking, shipment update, complaint) and by urgency.Just a few questions for anyone who has tried this: How reliabl

201

3 days ago

abd_naConversationalist

Can a rule send trashed and spam conversations to a review inbox?

Keeping spam and trash cleanups reviewable: a review inbox with rules?In some teams, supervisors and managers can trash or mark conversations as spam, and the same people have bonuses tied to metrics like volume or resolution rate. I don't want to re

342

4 days ago

jdemacbookproRookie

asked in MCP server

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

872

10 days ago

kwalkerConversationalist

posted in [Beta] Inbox UX updates

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

217 topics

Connect external data and tools

37 topics

Autopilot replies and decisions

3 topics

Copilot assistance

1 topic

Analyze with AI

2 topics

MCP server

13 topics

Get help

Ask questions about Front features, getting started on Front, or how to use the community.

Welcome & resources

6 topics

Announcements

119 topics

Admin and settings Q&A

167 topics

Product Q&A

388 topics

Desktop release notes

33 topics

Developers

Community topics about Front APIs and SDKs

Welcome

3 topics

Developer Q&A

403 topics

Developer discussion

37 topics

API news & updates

96 topics

Partners

Community topics about Front Partnerships

Welcome

2 topics

Partner news & updates

11 topics

Partner discussion

6 topics

conniechenFronteer

Increasing tag and app object visibility in the message header

One of the big pieces of feedback we heard was the need to see more tags and app objects in the message header. We’re exploring ways to give you easy access to that information when you need it, while retaining a clean and polished experience when yo

83623

23 hours ago

hgoodwillieRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10234New

added idea PRD-I-10234 Allow snoozing of sequence emails — Idea submitted in AHA and pushed to Insided via API

1

00

Resolve rollout: unresolved SLA, CRM logging, notification, and Help Center issues

hannahoConversationalist

asked in Product Q&A

We’re preparing to launch our new Lightcast Help Center on November 18, using Resolve structured flows to collect support requests and hand them off to our team.We have several open support conversations with Front. Engineering has helped resolve so

141

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10226New

steph_burkeFronteer

added idea PRD-I-10226 Enable linking conversations via MCP — Idea submitted in AHA and pushed to Insided via API

1

00

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10225New

cat_apacFronteer

added idea PRD-I-10225 Show web app-specific shortcuts when web-app is loaded — Idea submitted in AHA and pushed to Insided via API

1

00

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10224New

kellanRookie

added idea PRD-I-10224 Custom "Pinned" Tags to individual user dropdown — Idea submitted in AHA and pushed to Insided via API

1

00

MCP server exposes no message template tools, although the OAuth app grants message template permissions

fabienRookie

published in MCP server

I connected the Front MCP server to Claude Code and it works well for conversations, messages, drafts, comments and tags. Thank you for shipping it. One gap: there is no way to work with message templates. The OAuth app's Resource permissions grid in

2085

franny_vConversationalist

Front MCP use-cases

Hi everyone! I’m curious to hear about how others are using the Front Read-only and/or Admin MCP. Right now, we’re looking at implementing some sort of workflow to proactively alert teams of potential incidents based on ticket/topic volume. What oth

141

published in Workflows discussion

Javier - Developer RelationsCommunity Manager

You can now configure Front through natural language using an Admin MCP server!FEATURE

Hi everyone,Today we’re opening the beta for the Admin MCP server. Front admins can now set up and manage Front by chatting with an AI assistant like Claude or ChatGPT. Instead of working through settings page by page or creating workflows manually,

30

Manage your Front instance using the new Admin MCP server!ADMIN MCP SERVER

Javier - Developer RelationsCommunity Manager

published in MCP server

Hi everyone,Today we’re opening the beta for the Admin MCP server. Front admins can now set up and manage Front by chatting with an AI assistant like Claude or ChatGPT. Instead of working through settings page by page or creating workflows manually,

120