Front Community | Community

Help others
Categories
Recently active

My team and I are trying to find ways to use our AI answers exports to inform the needed updates to our knowledge base to then in turn improve our AI resolution rate and reduce the amount of emails coming into our team. I’m curious if any has found an effective way of doing this, whether it’s using Front’s offerings or supplementing with outside tools?Any thoughts or suggestions are appreciated!

202

3 hours ago

katrielConversationalist

Product Q&A

How to keep a conversation assigned to me while out of office?

I used the “time off” feature when I took 2 days off in order to enable the auto-responder. There were several conversations assigned to me in a shared channel for which we received an inbound message while I was out of office. When that happened, I was unassigned from the conversations. I would like the conversations to remain assigned to me, so that the inbound responses would be waiting in my inbox upon my return. As it was, I missed them at first. How can I avoid being unassigned on conversations like this? I can imagine two possibilities:A way to enable the auto-responder without marking myself “out of office” (maybe I can do this with a rule? seems like a hack) Changing some settings so that inbound messages do not auto-unassign me.

norabentzEnthusiast

Hi!Our team is thinking about using Front more intentionally for onboarding new hires.Has anyone set up Front-based workflows or resources (rules, tags, knowledge base, etc.) to help with onboarding or training? What worked well?

22 hours ago

norabentzEnthusiast

Workflows discussion

Anyone Using Front to Automate Account Follow-Ups?

Hi!Has anyone automated follow-ups for account check-ins or feature adoption using Front rules or integrations?Looking for lightweight ways to ensure no account falls through the cracks without relying too heavily on manual tasks.

1 day ago

danielle_brodConversationalist

Product Q&A

Connectors - Message Templates

After enabling a Connector to integrate data from a Transportation Management System (TMS), we still have lots of opportunities to add this information to message templates. The use case that’s top of mind for our agents is providing tracking responses with the latest shipment status (i.e. ordered, picked up, delivered, etc.) but we’re hoping to unlock more potential for drafting responses that use the app data as variables in templates. For logistics or customer service users that have enabled a Connector to integrate tracking information that helps to reduce context switching, what are some of your most valuable message templates?

130

2 days ago

gregorRookie

Developer discussion

Looking for a developer to help us migrate to a different Front account

Hello,We are looking for a developer to help us migrate 6000 email conversation as well as 10 inboxes (and some tags and contacts) over to a different Front account. We have been using Front for a year through a third-party company that we pay to perform customer service duties, but we now want to do this in-house and are looking to open our own account.

1793

3 days ago

dominikRookie

Developer Q&A

Chat integration with azure logic

Hello, I would like to ask if it is possible to display the typing indicator while waiting for a response from the API, and secondly, how can I authorize the client logging in to the chatbot via SMS?

151

3 days ago

grodwConversationalist

Workflows discussion

Single conversation in multiple inboxes?

Hi,I am looking for a way to attach single conversation to two inboxes. This sometimes happens naturally upon merging, but can I do this without? I’d be a lifesaver. Thanks!

314

3 days ago

nielConversationalist

Product Q&A

Customise Command + Shift + Number app switching keyboard shortcuts

The Command + Shift + Number shortcuts to switch between different Front apps (Inbox, Calendar, Contacts, etc) clashes with the default Firefox shortcuts to switch between containers. Would it be possible to customise or remove these Front shortcuts, or to change them to another modifier by selecting one of the alternative Front shortcut sets?

162

3 days ago

kavalcioConversationalist

Developer Q&A

Expo (react-native) integration?

Are you planning to add support for Expo for React Native in the future?Our team uses Expo to build and ship our mobile app, and we’ve historically used Intercom (which already has an Expo plugin). We’re considering switching to Front but the lack of Expo support makes the potential switch a big headache.

293

10 days ago

Developers

Community topics about Front APIs and SDKs

Welcome

3 topics

Developer Q&A

353 topics

Developer discussion

34 topics

API news & updates

59 topics

Front users

Community topics about Front features and workflows

Welcome & resources

6 topics

Announcements

80 topics

Get started on Front

115 topics

Workflows discussion

164 topics

Product Q&A

302 topics

Desktop release notes

23 topics

Partners

Community topics about Front Partnerships

Welcome

2 topics

Partner news & updates

11 topics

Partner discussion

1 topic

hannahwRookie

Product Q&A

Improving AI resolution

202

3 hours ago

katrielConversationalist

Product Q&A

How to keep a conversation assigned to me while out of office?

375

8 hours ago

phoebe_lamFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-8768New

added idea PRD-I-8768 Being able to exclude "to" field in search — Idea submitted in AHA and pushed to Insided via API

9 hours ago

marie_chardonFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-8765New

added idea PRD-I-8765 Time Goal rule with timer to prioritise based on time spent in a specific inbox — Idea submitted in AHA and pushed to Insided via API

16 hours ago

haleyFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-8764New

added idea PRD-I-8764 Tasks for Mobile App — Idea submitted in AHA and pushed to Insided via API

norabentzEnthusiast

norabentzEnthusiast

Anyone Using Front to Automate Account Follow-Ups?

1 day ago

annacastellRookie

Workflows discussion

Unassign multiple emails

How do I unassign multiple emails in one go. In the old site I would use CTRL & SELECT the relevant emails, then click UNASSIGN. However this option is no longer displayed.Emails 1 and 3 selected, but there is no option to unassign. Is this something I need to add in the settings?

1 day ago

capucine_motteRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-8762New

added idea PRD-I-8762 Analytics - Add a graph on ticket statuses — Idea submitted in AHA and pushed to Insided via API

1 day ago

capucine_motteRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-8761New

added idea PRD-I-8761 Live Dashboard - Filter on Tags and Accounts — Idea submitted in AHA and pushed to Insided via API

1 day ago

Events calendar

Check back regularly for upcoming events

Leaderboard

Show full leaderboard

Awarded badges

capucine_mottehas earned the badge Visionary
danielle_brodhas earned the badge Front Certified Admin
tiamarie_denningtonhas earned the badge Icebreaker
chafeitzhas earned the badge Innovator
Gagehas earned the badge Brainy

Show all badges

Ask questions, get answers, and connect with peers

Find what you need as a...

Front user or admin

Developer

New in community

Spotlight

Get started on Front

Product Q&A

Announcements

Product updates

Hot topics

Developers

Welcome

Developer Q&A

Developer discussion

API news & updates

Front users

Welcome & resources

Announcements

Get started on Front

Workflows discussion

Product Q&A

Desktop release notes

Partners

Welcome

Partner news & updates

Partner discussion

Events calendar

Check back regularly for upcoming events

Leaderboard

Awarded badges

Need more help?

Front Academy

Help Center

Contact Support

Ask questions, get answers, and connect with peers

Find what you need as a...

New in community

Spotlight

Hot topics

Events calendar

Check back regularly for upcoming events

Leaderboard

Awarded badges

Need more help?

Sign up

Use your Front credentials

Login to the community

Use your Front credentials

Scanning file for viruses.

This file cannot be downloaded