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Feature

Front’s MCP server: Bring Front into your AI workflows

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3 months ago

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Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my con...

1 month ago

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Curious about Front’s new AI Agents: What are your go-to day-to-day workflows and use cases?

Hey Front Community! 👋I’ve been following the updates around Front’s new AI Agent features, and I’m really intrigued by how much potential they have t...

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Most helpful tips for a new Front Admin

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Custom Fields and their benefits

I am exploring the available features that front offers and how they may help our operations. We tend to have many issue types and categories. I was t...

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sanzuoniConversationalist

asked in Admin and settings Q&A

Front Salesforce Integration

We are implementing Front and all very new to the system. Does anyone have additional information on the Salesforce integration? We currently use the Salesforce plugin as well as Calendly for meetings and want to ensure events and emails flow through

3835

2 hours ago

helena_wangFronteer

asked in [Beta] Smart QA updates

Smart QA Model Upgrade 💫 Join the BETA

Your Smart QA scores are about to get a lot more honest. Want first access?Smart QA already scores every teammate on every conversation, not just a sample. Our upgraded model makes that signal sharper: it reads nuance better, is more disciplined abou

10

4 hours ago

NinjaGumbyConversationalist

asked in [Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

1166

7 hours ago

karlvConversationalist

asked in Product Q&A

Add count for tickets in Later tab (Waiting status)

Can we get a count on emails/tickets that are on “Waiting” status beside the Later tab? The Later tab is helpful in quickly filter tickets on hold but without the count, you’d need to click on the tab to see if there are any.

222

6 days ago

diogo_sousaRookie

asked in Connect external data and tools

Keeping Front Knowledge Base articles in sync with docs maintained in Notion

Hi all,We write and review our internal IT documentation in Notion (draft → review → publish). We'd like Front's Knowledge Base to be where people actually read it, but copy-pasting every article after each revision doesn't scale.Has anyone automated

872

8 days ago

diogo_sousaRookie

asked in Workflows discussion

How do you structure internal IT requests in Front?

Hi everyone,For those using Front for internal IT support (not customer-facing): how do you set it up?- Dedicated shared inbox or a channel inside an existing one?- Tags per category (access, hardware, software) or custom fields?- Rules for auto-assi

260

12 days ago

helena_wangFronteer

asked in [Beta] Bring Your Own Agent

Improving the performance of your AI Agents

Hey! I’m Helena, part of the product team building out Compass - your tools in Front to measure and tune the quality of your AI Agents running in Front. We’ve released Opportunities - these will appear in your Agent Performance as fix suggestions (up

420

14 days ago

harryHelper

asked in Workflows discussion

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

2507

22 days ago

pitRookie

asked in MCP server

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

1202

27 days ago

helena_wangFronteer

asked in [Beta] Bring Your Own Agent

Updates to the Quality Signal Filter in AI Agent Replies Hub

A couple updates to the Quality Signals filter in your agent Replies Hub to help you triage AI Agent replies and review improvement areas for your AI Agents: Filter replies by Quality rating: We rate AI Agent drafts and replies based on the quality s

420

27 days ago

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sanzuoniConversationalist

asked in Admin and settings Q&A

Front Salesforce Integration

We are implementing Front and all very new to the system. Does anyone have additional information on the Salesforce integration? We currently use the Salesforce plugin as well as Calendly for meetings and want to ensure events and emails flow through

3835

2 hours ago

helena_wangFronteer

asked in [Beta] Smart QA updates

Smart QA Model Upgrade 💫 Join the BETA

Your Smart QA scores are about to get a lot more honest. Want first access?Smart QA already scores every teammate on every conversation, not just a sample. Our upgraded model makes that signal sharper: it reads nuance better, is more disciplined abou

10

4 hours ago

NinjaGumbyConversationalist

asked in [Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

1166

7 hours ago

t.aufRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10177New

added idea PRD-I-10177 Search by Account Custom Fields — Idea submitted in AHA and pushed to Insided via API

1

10

13 hours ago

helenaCommunity Manager

published in Announcements

Front admins: join us in the Security & Governance beta groupAnnouncement

Are you the Front admin who works with roles, provisioning, audit trails, or the security reviews that decide whether Front gets approved? Our team is hoping to bring you these features before they launch so that you can directly inform how they get

50

1 day ago

J

josula1Conversationalist

asked in Developer Q&A

Link a conversation to another email conversation via API.

How can I link a message or conversation to another conversation, just like I can do it from the UI using the "Link to original" button? I know how I can link conversations, but it's not the same as when it's done via the UI. I need to do this via t

1752

J

1 day ago

john.cullen-genhRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10175New

added idea PRD-I-10175 Instantly close a chat on "Resolve" — Idea submitted in AHA and pushed to Insided via API

1

10

2 days ago

PedroManriqueFrontFronteer

published in [Beta] Security & Governance

What does your security team need from Front's logs?Give feedback

For most security teams, Front is close to a blind spot. An admin can see audit logs in Front's settings and export them as CSV, but there is no way to get login activity, admin changes or data access into the tools your security team actually works

100

5 days ago

PedroManriqueFrontFronteer

published in [Beta] Security & Governance

Welcome to Front’s Security & Governance beta groupInstructions

OverviewAdmins run the invisible machinery: roles, provisioning, audit trails, and the security reviews that decide whether Front gets approved. This group brings that work to you before it ships.Here, you’ll see designs and early builds first: real-

80

5 days ago

karlvConversationalist

asked in Product Q&A

Add count for tickets in Later tab (Waiting status)

Can we get a count on emails/tickets that are on “Waiting” status beside the Later tab? The Later tab is helpful in quickly filter tickets on hold but without the count, you’d need to click on the tab to see if there are any.

222

6 days ago

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