Front’s MCP server is now available in open beta! Connect Front to an AI tool like Claude, ChatGPT, Notion, Slack, and more so you can pull context fr...

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BETA

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Video spotlight

Click the playlist icon in the top right to browse more videos

Hot topics

Organizing client inboxes for an agency

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought...

Forum|Forum|2 months ago

3146

Understanding Proactive Messages

Hi everybody, We’ve just come across from Zendesk which was surplus to needs for us. We used proactive messages there, but they behave differently her...

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2753

Rule Condition Limit

Is there a limit to the amount of conditions an inbox rule can have? We currently have a rule to auto archive based on the From address. The list of...

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1672

Help others
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harryHelper

Workflows discussion

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

71

1 hour ago

usmanConversationalist

MCP server

Front MCP Connector

Does the Front MCP connector have the ability to auto-draft templates for bulk sends to a list of contacts?

101

10 hours ago

usmanConversationalist

Autopilot replies and decisions

Front AI

Hi guysWe have unique use case where we have certain Mentors on our platform + their respective VAs, VAs go through their inbox and support our customers. Here is the structure:We treat their personal inboxes (Mentors) as support inboxes, the Mentees

80

10 hours ago

KEthanIDConversationalist

Product Q&A

How do you balance macro-level vs. micro-level tagging frameworks?

Hello Front Community, nice to meet you all! I'm mapping out a new tagging strategy for our inbound operations. We want to ensure clean analytics without overwhelming our agents with too many manual tag choices.Currently, we are thinking about automa

pclarkRookie

MS Copilot not seeing write tools

Hello All,I am just getting this connector setup and the searching appears to be working as expected. However, when we ask Copilot to compose a draft it tells us that the tool is not exposed to the current session. My scope on the connector was blank

804

3 days ago

pitRookie

[Beta] MCP Server

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

60

3 days ago

Y

Yoann NussbaumerRookie

[Beta] MCP Server

invalid_scope: read, write not supported (custom Cursor connector)

Connecting the official Front MCP (https://mcp.frontapp.com/mcp) from Cursor as a custom remote server (confidential OAuth client, no DCR). Redirect in use: http://localhost:8787/callbackFeature access: MCP onlyResource permissions: Read + Write + Se

702

6 days ago

mmmegaleConversationalist

Product Q&A

Subscribed Inbox indicates 1 New item but shows "Inbox zero"

691

10 days ago

janConversationalist

[Beta] Bring Your Own Agent

Bug - Agent stopped posting mentions to webhook

We have a BYO agent that can create drafts based on @-mentions in threads. Everything was working as expected for a long time, but suddenly our backend has stopped receiving webhooks since 9 am ET this morning. We validated this across multiple conve

392

11 days ago

quinn_millerConversationalist

Get started on Front

Looking for a Front Consultant

Anyone know where I can find a Front Consultant? Front was already in place when I started here about two years ago and has been problematic since day one. Our Front setup is a hot mess and generates way too many helpdesk tickets for all kinds of d

4213

11 days ago

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

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harryHelper

Workflows discussion

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

71

1 hour ago

usmanConversationalist

MCP server

Front MCP Connector

Does the Front MCP connector have the ability to auto-draft templates for bulk sends to a list of contacts?

101

10 hours ago

usmanConversationalist

Autopilot replies and decisions

Front AI

Hi guysWe have unique use case where we have certain Mentors on our platform + their respective VAs, VAs go through their inbox and support our customers. Here is the structure:We treat their personal inboxes (Mentors) as support inboxes, the Mentees

80

10 hours ago

daniel_smithRookie

Workflows discussion

Customer Success Rules

Hello, Curious if anyone has seen any rules (outside of the “standard” rule set that really helps CS teams perform well? I am aware of the SLA features and love those, but any creative workflows or sequences anyone has seen work really well for Custo

176020

11 hours ago

KEthanIDConversationalist

Product Q&A

How do you balance macro-level vs. micro-level tagging frameworks?

Hello Front Community, nice to meet you all! I'm mapping out a new tagging strategy for our inbound operations. We want to ensure clean analytics without overwhelming our agents with too many manual tag choices.Currently, we are thinking about automa

110

11 hours ago

leomRookie

[Beta] MCP Server

MCP feedback on daily usage

Hello Front team,We’ve been testing the Front MCP with Claude and overall, it’s been super useful for our CSM team! Being able to interact with Front directly from Claude has a lot of potential for our day-to-day workflows, especially when it comes t

342

12 hours ago

J

jlizzetRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10075New

added idea PRD-I-10075 Threading when sender clears headers — Idea submitted in AHA and pushed to Insided via API

1

30

J

13 hours ago

BaptisteFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10070New

added idea PRD-I-10070 [TEST] Second merge target - safe to delete — Idea submitted in AHA and pushed to Insided via API

1

30

18 hours ago

BaptisteFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10069New

added idea PRD-I-10069 [TEST] Workato merge target - safe to delete — Idea submitted in AHA and pushed to Insided via API

1

BradyEnthusiast

Hi All,A few of us who’ve used the Dialpad desktop app for years have been testing out the new Front integration. Overall it’s a great step, but a few workflow things have come up that we’d love to share feedback on: Bigger Caller ID: Is it possible

281

1 day ago

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Front’s MCP server: Bring Front into your AI workflows

New series alert: Untangled Ops 🐍

Join the Amazon Connect beta for voice and SMS messages

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Organizing client inboxes for an agency

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