Ask questions, get answers, and connect with peers

Extracting new message content from the API (existing solutions?)

Setup: I sync messages from the Core API and process them downstream. For that I need just the new content of each message, not the quoted thread history, signatures or disclaimers.What the API gives me:- `body` - full HTML, including everything- `te

12 hours ago

raphael_maletFronteer

Product Q&A

Parent-Child Accounts

Hi everyone, I’m interested to see how accounts could be leveraged in a rather specific way. I’m thinking about a use case where a Parent Company (Acme) has Subsidiaries (Acme France, Acme USA, Wayne Corp...), with sometimes different domain names.Tr

60

Analyze Topic/Tag Accuracy with Resolved Required Tagging

raphael_maletFronteer

Analyze with AI

Hi all, Assumption 1: an Admin created a Tagging Rule, which flags inbound messages containing a certain keyword as “urgent”. Assumption 2: a similar Topic leverages AI to identify “urgent” messages. Assumption 3 : on the same mailbox, there is a Re

Routing to the right owner when the "source of truth" lives outside Front (license/eligibility-based routing)

erictal_devConversationalist

Workflows discussion

In regulated industries (lending, insurance, healthcare), who's allowed to handle a conversation often depends on something Front doesn't natively know - an active license, a coverage territory, a compliance certification - that lives in an external

201

10kartikRookie

Best practice for scaling a multi-tenant integration: single published app with OAuth + application webhooks instead of per-customer manual setup?

Hi all,We're an AI agent provider integrating with our customers' Front instances. Our integration has two parts: (1) webhooks so we receive conversation events from each customer's instance, and (2) an embedded React app (plugin/iframe) that loads c

lindvallRookie

Timeouts when connecting to MCP endpoint

I’ve been running into problems with Claude reporting timeouts when I try to start a new session and use the Front MCP. In 8 of the last 12 sessions I’ve had exactly 60 seconds after a successful connect, the local log shows HTTP connection dropped

1152

yier_wuRookie

Expose Knowledge Base tools in the MCP server (read article + list, with link targets preserved)

Hi Front team,Sharing a feature request for the MCP server. First, thanks for the open beta and for gathering feedback here directly.The MCP server currently has no Knowledge Base tools. I'd love to see the KB surfaced through MCP.We run a public hel

70

mkonzenRookie

Analytics API availability

I was hoping to run some high-level reports through Claude using Front’s Analytics API, but hadn’t realized the Analytics API isn’t exposed in the MCP. Is there a timeline for this?Here is exactly what I was after:Total inbound message volume by inbo

352

LorinConversationalist

MCP Registration URL missing for ChatGPT Connector

Hi,I am following your steps for connecting our Ai assistant (ChatGPT), but the Registration URL does not auto-populate. What is the Registration URL for Front’s MCP?A walk-through video showing how to connect Ai assistants would be extremely helpful

443

bcarrollRookie

Claude Chat: custom connector connected, but Front tools aren't surfacing

I just followed the documented process for creating a custom connector to leverage the Front MCP within Claude chat. First, I set up the OAuth app in Front and selected the MCP Server feature. Then, I created the custom app in Claude Web. After cr

445

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

207 topics

Connect external data and tools

36 topics

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1 topic

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1 topic

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2 topics

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1 topic

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Ask questions about Front features, getting started on Front, or how to use the community.

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Community topics about Front Partnerships

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rogierRookie

Extracting new message content from the API (existing solutions?)

Setup: I sync messages from the Core API and process them downstream. For that I need just the new content of each message, not the quoted thread history, signatures or disclaimers.What the API gives me:- `body` - full HTML, including everything- `te

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10017New

12 hours ago

bestradaFronteer

added idea PRD-I-10017 Add Helpjuice to the list of tools that can integrate with Front as a knowledge source for Front AI — Idea submitted in AHA and pushed to Insided via API

1

30

1 day ago

raphael_maletFronteer

Product Q&A

Parent-Child Accounts

Hi everyone, I’m interested to see how accounts could be leveraged in a rather specific way. I’m thinking about a use case where a Parent Company (Acme) has Subsidiaries (Acme France, Acme USA, Wayne Corp...), with sometimes different domain names.Tr

60

Analyze Topic/Tag Accuracy with Resolved Required Tagging

raphael_maletFronteer

Analyze with AI

Hi all, Assumption 1: an Admin created a Tagging Rule, which flags inbound messages containing a certain keyword as “urgent”. Assumption 2: a similar Topic leverages AI to identify “urgent” messages. Assumption 3 : on the same mailbox, there is a Re

Routing to the right owner when the "source of truth" lives outside Front (license/eligibility-based routing)

erictal_devConversationalist

Workflows discussion

In regulated industries (lending, insurance, healthcare), who's allowed to handle a conversation often depends on something Front doesn't natively know - an active license, a coverage territory, a compliance certification - that lives in an external

201

10kartikRookie

Best practice for scaling a multi-tenant integration: single published app with OAuth + application webhooks instead of per-customer manual setup?

Hi all,We're an AI agent provider integrating with our customers' Front instances. Our integration has two parts: (1) webhooks so we receive conversation events from each customer's instance, and (2) an embedded React app (plugin/iframe) that loads c

lindvallRookie

Timeouts when connecting to MCP endpoint

I’ve been running into problems with Claude reporting timeouts when I try to start a new session and use the Front MCP. In 8 of the last 12 sessions I’ve had exactly 60 seconds after a successful connect, the local log shows HTTP connection dropped

1152

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10015New

ryan.franksFronteer

added idea PRD-I-10015 AI Compose - Per Inbox — Idea submitted in AHA and pushed to Insided via API

1

30

yier_wuRookie

Expose Knowledge Base tools in the MCP server (read article + list, with link targets preserved)

Hi Front team,Sharing a feature request for the MCP server. First, thanks for the open beta and for gathering feedback here directly.The MCP server currently has no Knowledge Base tools. I'd love to see the KB surfaced through MCP.We run a public hel

70

Best practices for new Front users

juan_llanosConversationalist

Get started on Front

As a new Front user I’m very interested to learn and to know more about this amazing tool. I’d love to hear what tips, shortcuts or best practices have made the difference for teams when using Front.Looking forward to learning from this community.

1022