CX automation is not about “can we automate it?” It’s about making defendable decisions about where automation is safe, where AI should assist while h

Forum|Forum|14 days ago

180

Webinar

Webinar: Scaling Operations without the Headcount

Forum|Forum|17 days ago

170

Shape the Future of Front's Integration Platform

Forum|Forum|18 days ago

480

Resource

Your Front education roundup: 6 resources to level up

Forum|Forum|1 month ago

490

Video spotlight

Click the playlist icon in the top right to browse more videos

Hot topics

Reordering Knowledge Base Articles

Why is the drag-and-drop method the only way to reorder articles in the Knowledge Base? And, why is it so glitchy? It typically takes me multiple atte

Forum|Forum|1 month ago

554

Adding Conversations to Company Conversation History

Is it possible to add/connect internal conversations about a company to the conversation history in Front?Example:Internal E-Mail conversation about c

Forum|Forum|2 months ago

604

Integrate Google Sheets into Front

Integrate Google Sheets into Front in 3 simple steps: Step 1: Open your Google Sheet normally and Copy the url. Step 2: Create a new App, add a name a

Forum|Forum|1 month ago

444

Viewing Conversations in entirety with multiple threads

I can’t seem to find this in the knowledge base but how do you view all conversations which have multiple threads in their entirety from start to fini

Forum|Forum|1 month ago

313

Help others
Categories
Recently active

p_coraRookie

Developer Q&A

Is there a way to add custom headers to a Rule Webhook call?

Hello, I need a way to add custom headers into a role webhook call, in order to call internal routes that need API keys.The solution we found was to provide the API key directly into the path parameters, but that makes it so the key leak internally i

60

3 hours ago

whitney_wynn_caseyConversationalist

Developer Q&A

Parabola use with Front

I am working on a project that requires I pull data from our in house database and run reports from those and send them automatically to the respective managers that requires the report. We run these reports weekly. I would like to use Parabola to ru

BarthelemyRookie

Questions About Analytics Reports

Hi everyone, nice to meet you!I have two questions regarding analytics reports:1 Metrics showing 0:When I request a report with:metric_names = ["num_messages_sent", "num_messages_received"]start_dt = datetime(2025, 8, 10, 0, 0, 0)end_dt = datetime(20

josula1Conversationalist

Developer Q&A

Link a conversation to another email conversation via API.

How can I link a message or conversation to another conversation, just like I can do it from the UI using the "Link to original" button? I know how I can link conversations, but it's not the same as when it's done via the UI. I need to do this via t

gachi_devConversationalist

Developer Q&A

Dark Theme Support in @frontapp/ui-kit

Hi Front team 👋We have a plugin which is created using @frontapp/ui-kit, and we’ve run into a limitation regarding dark theme support.At the moment, most (if not all) component colors in the UI Kit appear to be hardcoded. Because of this, there’s no

754

7 days ago

cvalleConversationalist

Get started on Front

Full History of an Email

Is there a single place you can look at everything that occurred with a conversation with time stamps and who touched what instead of going to the bottom of the individual conversation

311

12 days ago

sanzuoniConversationalist

Get started on Front

Front Salesforce Integration

We are implementing Front and all very new to the system. Does anyone have additional information on the Salesforce integration? We currently use the Salesforce plugin as well as Calendly for meetings and want to ensure events and emails flow through

1374

14 days ago

fcastilloRookie

Developer Q&A

Cloud Contact Center Integrations with Front

Hi everyoneWe’re exploring ways to integrate our cloud contact center solution with Front and wanted to see what others here have done. Specifically, we're hoping to streamline agent workflows by syncing conversations, contact data, and possibly call

411

14 days ago

andre_schneiderConversationalist

Product Q&A

Dialpad Integration

Hi guys, I`ve started exploring the Dialpad integration in Front and was curious to know if anyone could share some best practices and how to best leverage this integration. Thanks in advance!

1432

14 days ago

broc_afsethConversationalist

[Open access] Inbox redesign

Is there a way to automate task creations using the summary function in Front?

Good evening, A lot of my job requires tasking and directing Inventory Control clerks to help solve problems or to do repetitive tasks.I have a question: Is it possible to use the summary function in front, and automatically create a list of tasks to

1955

14 days ago

Front users

Community topics about Front features and workflows

Welcome & resources

6 topics

Announcements

102 topics

Get started on Front

142 topics

Product Q&A

371 topics

Workflows discussion

188 topics

Connectors

28 topics

Desktop release notes

28 topics

Developers

Community topics about Front APIs and SDKs

Welcome

3 topics

Developer Q&A

392 topics

Developer discussion

37 topics

API news & updates

81 topics

Partners

Community topics about Front Partnerships

Welcome

2 topics

Partner news & updates

11 topics

Partner discussion

6 topics

nicole_macaraigRookie

Workflows discussion

Reply to an Existing Discussion

One approach that worked well for us when routing conversations automatically was combining multiple rule conditions instead of relying on a single trigger.For example, instead of routing only based on the recipient inbox, we built rules that check:•

91

1 hour ago

ckosterConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9693New

added idea PRD-I-9693 Ability to connect a Dialpad department line as a channel even if it does not have an assigned phone number. — Idea submitted in AHA and pushed to Insided via API

1

00

1 hour ago

ckosterConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9692New

added idea PRD-I-9692 Allow Sequencing to come from a Dialpad sms channel — Idea submitted in AHA and pushed to Insided via API

1

00

1 hour ago

p_coraRookie

Developer Q&A

Is there a way to add custom headers to a Rule Webhook call?

Hello, I need a way to add custom headers into a role webhook call, in order to call internal routes that need API keys.The solution we found was to provide the API key directly into the path parameters, but that makes it so the key leak internally i

60

3 hours ago

J

josula1Conversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9690New

added idea PRD-I-9690 Be able to "Link to Original" Message via API — Idea submitted in AHA and pushed to Insided via API

1

00

J

3 hours ago

whitney_wynn_caseyConversationalist

Developer Q&A

Parabola use with Front

I am working on a project that requires I pull data from our in house database and run reports from those and send them automatically to the respective managers that requires the report. We run these reports weekly. I would like to use Parabola to ru

80

19 hours ago

dedarritchonFronteer

Workflows discussion

Integrate Google Sheets into Front

Integrate Google Sheets into Front in 3 simple steps: Step 1: Open your Google Sheet normally and Copy the url. Step 2: Create a new App, add a name and an Icon you can easily recognize: Step 3: Add the Sidebar plugin feature to your app and paste th

BarthelemyRookie

Questions About Analytics Reports

Hi everyone, nice to meet you!I have two questions regarding analytics reports:1 Metrics showing 0:When I request a report with:metric_names = ["num_messages_sent", "num_messages_received"]start_dt = datetime(2025, 8, 10, 0, 0, 0)end_dt = datetime(20

josula1Conversationalist

Developer Q&A

Link a conversation to another email conversation via API.

How can I link a message or conversation to another conversation, just like I can do it from the UI using the "Link to original" button? I know how I can link conversations, but it's not the same as when it's done via the UI. I need to do this via t

50

J

1 day ago

nicole_macaraigRookie

Workflows discussion

Using Front Rules + Tags to Manage High-Volume Shared Mailboxes

Hi everyone,I manage a shared inbox environment where multiple team members handle a fairly high volume of operational emails from different regions. One workflow that has helped us a lot in Front is combining Rules + Tags + Assignments to keep thing

70

3 days ago

Events calendar

Check back regularly for upcoming events

Leaderboard

Show full leaderboard

Badges

ckosterhas earned the badge Innovator
ckosterhas earned the badge Brainy
josula1has earned the badge Innovator
josula1has earned the badge Brainy
katehhas earned the badge Front Certified Admin

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings Accessibility statement

Sign up

Already have an account? Login

Use your Front credentials

Log in with Front

or

Username *

E-mail address *

First Name *

Last Name

(Private)

Only you and moderators can see this information

*

Job Title *

Company *

User Type (select all that apply) *

Team

Why are you joining the community?

Password *

I certify that I am not a bug bounty hunter, and that I have reviewed and accept the Front Community Terms and Conditions and the Front Privacy Notice.

I will not engage in any sort of penetration testing. I understand that creating a community account as a bug bounty hunter forfeits my right to receive bounties, and opens me to legal, financial, and criminal prosecution.

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Use your Front credentials

Log in with Front

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK