Thanks to everyone who joined our live training! Watch the recording below to see how your team and AI agents can work together in Front.We covered ho...

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Front admins: join us in the Security & Governance beta group

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Feature

Put AI agents to work with your team for seamless collaboration

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Front’s MCP server: Bring Front into your AI workflows

3 months ago

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Hot topics

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my con...

2 months ago

2577

Curious about Front’s new AI Agents: What are your go-to day-to-day workflows and use cases?

Hey Front Community! 👋I’ve been following the updates around Front’s new AI Agent features, and I’m really intrigued by how much potential they have t...

28 days ago

1253

Most helpful tips for a new Front Admin

I recently joined a team that uses Front as their primary tool for communicating with it’s users. I wanted to learn what others have found helpful as...

2 months ago

1553

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is ho...

1 month ago

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jdemacbookproRookie

asked in MCP server

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

812

23 hours ago

kwalkerConversationalist

asked in Workflows discussion

Tags

Wondering how end users utilize the tagging function, in a group that manages a small-scale project for new retirement plan implementations to help manage outstanding tasks and timelines. Does it make the most sense to tag by client and use statuses?

4654

6 days ago

jason_bajisConversationalist

asked in Workflows discussion

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is how experienced teams decide when to create new rules, tags, or automations versus keeping things manu

862

6 days ago

sanzuoniConversationalist

asked in Admin and settings Q&A

Front Salesforce Integration

We are implementing Front and all very new to the system. Does anyone have additional information on the Salesforce integration? We currently use the Salesforce plugin as well as Calendly for meetings and want to ensure events and emails flow through

4015

14 days ago

helena_wangFronteer

asked in [Beta] Smart QA updates

Smart QA Model Upgrade 💫 Join the BETA

Your Smart QA scores are about to get a lot more honest. Want first access?Smart QA already scores every teammate on every conversation, not just a sample. Our upgraded model makes that signal sharper: it reads nuance better, is more disciplined abou

60

14 days ago

NinjaGumbyConversationalist

asked in [Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

1296

15 days ago

diogo_sousaRookie

asked in Connect external data and tools

Keeping Front Knowledge Base articles in sync with docs maintained in Notion

Hi all,We write and review our internal IT documentation in Notion (draft → review → publish). We'd like Front's Knowledge Base to be where people actually read it, but copy-pasting every article after each revision doesn't scale.Has anyone automated

982

23 days ago

diogo_sousaRookie

asked in Workflows discussion

How do you structure internal IT requests in Front?

Hi everyone,For those using Front for internal IT support (not customer-facing): how do you set it up?- Dedicated shared inbox or a channel inside an existing one?- Tags per category (access, hardware, software) or custom fields?- Rules for auto-assi

310

27 days ago

helena_wangFronteer

asked in [Beta] Bring Your Own Agent

Improving the performance of your AI Agents

Hey! I’m Helena, part of the product team building out Compass - your tools in Front to measure and tune the quality of your AI Agents running in Front. We’ve released Opportunities - these will appear in your Agent Performance as fix suggestions (up

440

29 days ago

harryHelper

asked in Workflows discussion

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

2577

1 month ago

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AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

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rossRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10209New

added idea PRD-I-10209 MCP support for adding file attachments to new or draft replies — Idea submitted in AHA and pushed to Insided via API

1

00

17 hours ago

abby_schellFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10208New

added idea PRD-I-10208 Ability for Account Plans to be bulk added to an account list — Idea submitted in AHA and pushed to Insided via API

1

20

19 hours ago

felipe_apablazaFronteer

posted in Desktop release notes

Front Desktop 3.80.1

This release fixes an issue where some third-party OAuth sign-ins did not open in the user’s default browser. Sign-in pages now open as expected.

70

22 hours ago

jdemacbookproRookie

asked in MCP server

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

812

23 hours ago

lina.leFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10206New

added idea PRD-I-10206 Ability to have more control over guest invites — Idea submitted in AHA and pushed to Insided via API

1

10

1 day ago

lina.leFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10205New

added idea PRD-I-10205 Ability to have more control over guest invites — Idea submitted in AHA and pushed to Insided via API

1

10

1 day ago

kgarveyConversationalist

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10201New

added idea PRD-I-10201 Optimize Front iOS for iPhone Duo — Idea submitted in AHA and pushed to Insided via API

2

40

5 days ago

PedroManriqueFrontFronteer

published in [Beta] Security & Governance

What does your security team need from Front's logs?Give feedback

For most security teams, Front is close to a blind spot. An admin can see audit logs in Front's settings and export them as CSV, but there is no way to get login activity, admin changes or data access into the tools your security team actually works

341

A

5 days ago

elodie_bartheFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10200New

added idea PRD-I-10200 Front MCP: access analytics metrics — Idea submitted in AHA and pushed to Insided via API

1

00

6 days ago

kwalkerConversationalist

asked in Workflows discussion

Events calendar

Check back regularly for upcoming events

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