Ask questions, get answers, and connect with peers

diogo_sousaRookie

How do you structure internal IT requests in Front?

Hi everyone,For those using Front for internal IT support (not customer-facing): how do you set it up?- Dedicated shared inbox or a channel inside an existing one?- Tags per category (access, hardware, software) or custom fields?- Rules for auto-assi

230

asked in [Beta] Bring Your Own Agent

helena_wangFronteer

Improving the performance of your AI Agents

Hey! I’m Helena, part of the product team building out Compass - your tools in Front to measure and tune the quality of your AI Agents running in Front. We’ve released Opportunities - these will appear in your Agent Performance as fix suggestions (up

400

9 days ago

NinjaGumbyConversationalist

asked in [Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

1054

15 days ago

harryHelper

add_comment should accept image attachments (Core API already supports this)

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

2417

17 days ago

pitRookie

asked in MCP server

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

1052

22 days ago

helena_wangFronteer

asked in [Beta] Bring Your Own Agent

Updates to the Quality Signal Filter in AI Agent Replies Hub

A couple updates to the Quality Signals filter in your agent Replies Hub to help you triage AI Agent replies and review improvement areas for your AI Agents: Filter replies by Quality rating: We rate AI Agent drafts and replies based on the quality s

390

22 days ago

alyshaConversationalist

asked in Product Q&A

Single Best Tip

What has been the single BEST tool you have used in Front?

154618

23 days ago

TechNinjasConversationalist

Organizing client inboxes for an agency

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

6709

24 days ago

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karlvConversationalist

asked in Product Q&A

Add count for tickets in Later tab (Waiting status)

Can we get a count on emails/tickets that are on “Waiting” status beside the Later tab? The Later tab is helpful in quickly filter tickets on hold but without the count, you’d need to click on the tab to see if there are any.

142

1 day ago

kapFronteer

published in API news & updates

[Deprecation] Smoother API rate limiting and the end of the burst headersCORE API UPDATE

Starting October 19, 2026, we’re rolling out a new rate limiter for the Core API, with all companies updated by October 31. Your rate limit stays the same, but we’re changing how your requests refill. What’s changingToday, your rate limit resets all

240

2 days ago

Javier - Developer RelationsCommunity Manager

published in API news & updates

Change to how API tokens are displayed after creationCORE API UPDATE

Heads up for anyone who works with Front API tokens. When you create a token in Settings > Company > Developers > API tokens, the full value is now shown only once right after creation. After creation, the token can’t be revealed or copied a

130

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10165New

steph_burkeFronteer

added idea PRD-I-10165 Workspace or inbox-level admin routines — Idea submitted in AHA and pushed to Insided via API

1

40

posted in Desktop release notes

felipe_apablazaFronteer

Front Desktop 3.80.0

In this release, we have removed internal VBScript files in response to Microsoft’s deprecation of VBScript in recent Windows versions.

170

asked in Connect external data and tools

diogo_sousaRookie

Keeping Front Knowledge Base articles in sync with docs maintained in Notion

Hi all,We write and review our internal IT documentation in Notion (draft → review → publish). We'd like Front's Knowledge Base to be where people actually read it, but copy-pasting every article after each revision doesn't scale.Has anyone automated

612

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10163New

CarmenFronteer

added idea PRD-I-10163 Enable the "Due date" sort option for Snoozed conversations in the iOS mobile app. — Idea submitted in AHA and pushed to Insided via API

1

140

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10162New

consu.reyesFronteer

added idea PRD-I-10162 Discussion shared with multiple inboxes — Idea submitted in AHA and pushed to Insided via API

1

230

New Front UI too much white real estate

leokoiRookie

posted in Mobile users

I have a problem with the new UI. It may look nice for the designer who does not work with front tickets day in and day out, but for a corporate user not looking to sacrifice efficiency over aesthetics, it’s not an improvement.It simply has too much

621

diogo_sousaRookie

How do you structure internal IT requests in Front?

Hi everyone,For those using Front for internal IT support (not customer-facing): how do you set it up?- Dedicated shared inbox or a channel inside an existing one?- Tags per category (access, hardware, software) or custom fields?- Rules for auto-assi

230