Front Community | Community

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

462

helena_wangFronteer

Updates to the Quality Signal Filter in AI Agent Replies Hub

A couple updates to the Quality Signals filter in your agent Replies Hub to help you triage AI Agent replies and review improvement areas for your AI Agents: Filter replies by Quality rating: We rate AI Agent drafts and replies based on the quality s

120

alyshaConversationalist

Product Q&A

Single Best Tip

What has been the single BEST tool you have used in Front?

145618

Organizing client inboxes for an agency

TechNinjasConversationalist

Workflows discussion

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

5207

3 days ago

mkonzenConversationalist

Analytics API availability

I was hoping to run some high-level reports through Claude using Front’s Analytics API, but hadn’t realized the Analytics API isn’t exposed in the MCP. Is there a timeline for this?Here is exactly what I was after:Total inbound message volume by inbo

1642

7 days ago

FyddyRSEnthusiast

Autopilot replies and decisions

Auto Replies from From Distribution List

Our operations email is basically a distribution list that consist of our shared mailbox + archiving backend. We would like to take advantage of the auto reply feature on FRONT.Has anyone found a good workaround, or an easy way to automate replies w

301

9 days ago

jason_bajisConversationalist

Workflows discussion

Title: Best practices for keeping Front workflows simple as a new admin

I'm currently working through Front onboarding and have only seen the platform through the training exercises so far.One thing I'm curious about is how experienced teams decide when to create new rules, tags, or automations versus keeping things manu

321

10 days ago

jdemacbookproRookie

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

331

15 days ago

usmanConversationalist

Autopilot replies and decisions

Front AI

Hi guysWe have unique use case where we have certain Mentors on our platform + their respective VAs, VAs go through their inbox and support our customers. Here is the structure:We treat their personal inboxes (Mentors) as support inboxes, the Mentees

732

15 days ago

quinn_millerConversationalist

Admin and settings Q&A

Looking for a Front Consultant

Anyone know where I can find a Front Consultant? Front was already in place when I started here about two years ago and has been problematic since day one. Our Front setup is a hot mess and generates way too many helpdesk tickets for all kinds of d

4744

16 days ago

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Get inspired by real-world Front AI workflows and use cases, or share your own!

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Ask questions about Front features, getting started on Front, or how to use the community.

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sanjayEnthusiast

Request for more webhook events

Hi,I’ve been testing the agent functionality and I think it has a lot of potential, but for our use case the limiting factor is lack of enough webhook events.If agents are meant to behave like real teammates, they need to know when something happens

271

23 hours ago

ncurettiRookie

MCP for rules

Hey, Having MCP and / or API be able to (at least) read the rules details would be a game changer. Other mail services allow to import / export rules as JSON files, which also helps a lot. Concrete example: Having to screenshot your rules 1 by 1 to s

1722

pitRookie

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

462

Delete application message templates via the Channel APICHANNEL API UPDATE

Javier - Developer RelationsCommunity Manager

API news & updates

If you build an application channel that syncs message templates into Front, you can now remove one directly instead of waiting for a resync. DELETE /channels/{channel_id}/application_message_templates/{external_id} Previously, when a template was de

50

helena_wangFronteer

Updates to the Quality Signal Filter in AI Agent Replies Hub

A couple updates to the Quality Signals filter in your agent Replies Hub to help you triage AI Agent replies and review improvement areas for your AI Agents: Filter replies by Quality rating: We rate AI Agent drafts and replies based on the quality s

120

alyshaConversationalist

Product Q&A

Single Best Tip

What has been the single BEST tool you have used in Front?

145618

Best practices for new Front users

juan_llanosConversationalist

Product Q&A

As a new Front user I’m very interested to learn and to know more about this amazing tool. I’d love to hear what tips, shortcuts or best practices have made the difference for teams when using Front.Looking forward to learning from this community.

1832

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10121New

sophiag123Fronteer

added idea PRD-I-10121 Don't count inline email signature images toward the 100-attachment limit — Idea submitted in AHA and pushed to Insided via API

1

90

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10119New

thibault_collardotRookie

added idea PRD-I-10119 add API support to register actions on branching rules — Idea submitted in AHA and pushed to Insided via API

1

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Javier - Developer RelationsCommunity Manager