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Help others
Categories
Recently active

abd_naConversationalist

asked in Admin and settings Q&A

Can a rule send trashed and spam conversations to a review inbox?

Keeping spam and trash cleanups reviewable: a review inbox with rules?In some teams, supervisors and managers can trash or mark conversations as spam, and the same people have bonuses tied to metrics like volume or resolution rate. I don't want to re

232

38 minutes ago

abd_naConversationalist

asked in Workflows discussion

Closing a ticket only after the customer confirms: a "pending confirmation" step with auto-close?

In some service companies I worked for, an incident ticket was never closed by us alone. When we thought it was fixed, the process sent the customer a message (sometimes through a different channel than the original one) with a link to reply and conf

50

19 hours ago

jdemacbookproRookie

asked in MCP server

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

862

5 days ago

kwalkerConversationalist

asked in Workflows discussion

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

214 topics

Connect external data and tools

37 topics

Autopilot replies and decisions

3 topics

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1 topic

Analyze with AI

2 topics

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12 topics

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Ask questions about Front features, getting started on Front, or how to use the community.

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abd_naConversationalist

asked in Admin and settings Q&A

Can a rule send trashed and spam conversations to a review inbox?

Keeping spam and trash cleanups reviewable: a review inbox with rules?In some teams, supervisors and managers can trash or mark conversations as spam, and the same people have bonuses tied to metrics like volume or resolution rate. I don't want to re

232

38 minutes ago

abd_naConversationalist

asked in Workflows discussion

Closing a ticket only after the customer confirms: a "pending confirmation" step with auto-close?

In some service companies I worked for, an incident ticket was never closed by us alone. When we thought it was fixed, the process sent the customer a message (sometimes through a different channel than the original one) with a link to reply and conf

50

19 hours ago

jfrancoFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10212New

added idea PRD-I-10212 Show the sending teammate or team name instead of “Bulk Reply” to chat customers — Idea submitted in AHA and pushed to Insided via API

1

10

4 days ago

jfrancoFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10211New

added idea PRD-I-10211 Show email emoji reactions (Outlook, Gmail) on messages in Front — Idea submitted in AHA and pushed to Insided via API

1

10

4 days ago

rossRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10209New

added idea PRD-I-10209 MCP support for adding file attachments to new or draft replies — Idea submitted in AHA and pushed to Insided via API

1

10

5 days ago

abby_schellFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10208New

added idea PRD-I-10208 Ability for Account Plans to be bulk added to an account list — Idea submitted in AHA and pushed to Insided via API

1

30

5 days ago

felipe_apablazaFronteer

posted in Desktop release notes

Front Desktop 3.80.1

This release fixes an issue where some third-party OAuth sign-ins did not open in the user’s default browser. Sign-in pages now open as expected.

170

5 days ago

jdemacbookproRookie

asked in MCP server

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

862

5 days ago

lina.leFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10206New

added idea PRD-I-10206 Ability to have more control over guest invites — Idea submitted in AHA and pushed to Insided via API

1

20

6 days ago

lina.leFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10205New

added idea PRD-I-10205 Ability to have more control over guest invites — Idea submitted in AHA and pushed to Insided via API

1

10

6 days ago

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