This month’s updates help you build confidence in what your team (and AI) can act on, reduce the busywork that slows down follow-through, and support...

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Updates digest

What’s New in Front — April 2026 (Front AI, step by step)

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Feature

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Early access

Early access: Build branching rules with AI

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300

Video spotlight

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Hot topics

How do you structure tags and categories for better organization?

Hi everyone,I’ve been reviewing how we use tags in Front, and I feel like things can get messy if not structured properly.Currently, we use tags like:...

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Setting Up Front

Hello! So our plan is to quickly setup and use Front to handle all customer feedback, organise it and make sure we do not miss anything important. We...

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Multiple Variable in Email Templates

Hey Front Community! My job consists in a lot of introductions between my clients and our ecosystem. I am therefore trying to add as many variables as...

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432

Google Chat Workarounds

Since there’s no native Google Chat channel, how is your team bridging the gap between internal chat and Front without losing context?

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boudewijnRookie

Developer Q&A

Creating/managing sequences via API

Hi, Trying to figure out how to create and manage Sequences via API and coming up empty. The public Core API spec has no sequences paths, th

pritamRookie

Is it possible to set reply to and from address when sending email?

We have a use case where we have a unique id, e.g. 12345, for each customer case and we want to have a unique email address with that id, e.g. 12345@cases.example.com, that a customer can send emails to when they have queries. We have setup the inbou

dyablonovskyiRookie

Combined reporting for users working across multiple inboxes

Hi everyone,I’m trying to figure out the best way to track performance for users who work across multiple shared inboxes.In our case, the user have access to analytics in more than one inbox, but reporting is still separated per inbox. I’m looking to

dyablonovskyiRookie

Severe freezing and incorrect conversation display in Front (web & desktop)

Hi everyone,We’ve been experiencing consistent performance issues with Front across multiple users, and I wanted to check if anyone else has run into something similar.The main problems we’re seeing:Frequent freezing: when switching between conversat

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15 days ago

EknoorRookie

Get started on Front

How do you structure tags and categories for better organization?

Hi everyone,I’ve been reviewing how we use tags in Front, and I feel like things can get messy if not structured properly.Currently, we use tags like:Billing Technical issue Follow-up UrgentBut over time, more tags keep getting added, and it’s becomi

2664

16 days ago

NinjaGumbyConversationalist

[Beta] Inbox UX

Option to save a search as a View

We don’t use views because they are too limited in the filters we can use. But, the search filters can do everything we need. If only we could save a search with all filters as a view, this would solve all our issues.For example,search for any con

Conversation Custom Field as variable in App Object

Hi all, I’m struggling with something….I have a conversation custom field “Shipment Number” and an app object which is basically just a URL.I want to append the shipment number to the URL. Then I can create rules to populate this object when Shipment

Temi.Enthusiast

Copilot suggested replies feature

Hi everyone,We've been exploring Copilot's suggested replies feature and ran into a couple of things that have us a bit puzzled. Hoping someone here has experienced something similar or can shed some light!For context, we use WhatsApp exclusively and

421

22 days ago

chrismaduforRookie

Developer Q&A

Issues with search contacts API

Hi friends!I am implementing a custom solution and need to be able to search and identify contacts on Front with their phone number.I have tried https://api2.frontapp.com/contacts/alt:phone:[Number] returns an exact result if the number exists. Howev

anacblancoEnthusiast

Best practices for routing support vs ops emails in logistics (Front setup)

For those in logistics or similar high-volume environments:Are you routing by issue type, customer, or shipment status? Any best practices for avoiding overlap between ops and support teams?Would love to hear how others are structuring this.

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25 days ago

Front users

Community topics about Front features and workflows

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Javier - Developer RelationsCommunity Manager

API news & updates

The Front MCP Server is here (beta)Front AI

The MCP server beta is now CLOSED. Thanks to everyone for the overwhelming response and feedback! We plan to launch the full MCP server within a few weeks time barring any delays.Please subscribe to our Product Updates and API News & Updates spac

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8 hours ago

nikolaiFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-9868New

added idea PRD-I-9868 Native Roll-forward report — Idea submitted in AHA and pushed to Insided via API

1

30

18 hours ago

lucie_marotineRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9867New

added idea PRD-I-9867 Customizing the body text under the ticket number for Customer portal notification mail — Idea submitted in AHA and pushed to Insided via API

1

20

19 hours ago

lucie_marotineRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9866New

added idea PRD-I-9866 Customize the account name, per customer portal or per workspace — Idea submitted in AHA and pushed to Insided via API

1

annawetmoreHelper

Our CS org is about to transfer to Zoom phone, and it’s my understanding the Front <> Zoom integration focuses on video conferencing/scheduling vs. the phone app. Have any teams using both platforms come across recommendations on how to leverag

3388

1 day ago

felipe_apablazaFronteer

Desktop release notes

Front Desktop 3.73.0

Electron upgraded to v40

80

1 day ago

helenaCommunity Manager

Announcements

What’s New in Front — May 2026 (smarter AI knowledge, new voice options, faster automation)Updates digest

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1 day ago

esantanaRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9863New

added idea PRD-I-9863 Improving Cross-Team Collaboration & Ticket Visibility in Front — Idea submitted in AHA and pushed to Insided via API

1

10

1 day ago

jakeFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9861New

added idea PRD-I-9861 Topics on Phone Calls — Idea submitted in AHA and pushed to Insided via API

1

20

3 days ago

helena_wangFronteer

[Beta] Smart CSAT

Tell us about your CSAT setup and goalsFeedback topic

Before we dive in, we'd love to understand how you're currently thinking about CSAT at your company. This will help us prioritize what matters most to you during the beta. Please share your thoughts on the following:How are you currently using CSAT s

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4 days ago

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