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Product MarketingCommunity Manager

Get a comprehensive overview of teammate accessFeature Update

Now when you view your teammate settings, you’ll be able to see the Workspaces and inboxes they have access to via teammate groups.

2 days ago

terenceRookie

asked in Developer Q&A

How to check that email was not delivered via API(email is not exists or invalid)

I want to know for sure that email was delivered, if so I consider it as successful send, no action required if not I need to do some stuff.How can I check that email was not delivered through API

2 days ago

Front DeveloperFronteer

asked in Developer Q&A

helenaCommunity Manager

published in Welcome

Introduce yourself

Hey Front community! I’m Helena, Product Education Manager on our Education team at Front. I previously worked on the Support team, so I might have responded to some of your emails if you ever corresponded with Support 🤓 I’m excited to meet you all now here on a different forum where we can talk to each other even more. Before coming to Front, I was a classroom teacher, so I love learning about anything and everything, especially how you use Front. Please introduce yourself in the comments below and share anything you’d like: your hobbies, what your work in Front looks like, your role, your favorite book, and more. Welcome to our community! 👋

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6 days ago

apepinRookie

asked in Developer Q&A

Import a message in an existing conversation using the API

Hello, How can I import a message into an existing conversation using the API ? We are trying to make a chat-like interface with which our client will send mail that should be imported through the FrontAPI Thanks, Best regards,Anthony

6 days ago

jasonFronteer

posted in General Discussion

Building a Front Application Webhook handler in Make.com

Sharing a quick snippet of how to build a Front Application Webhook handler in Make.com. This differs a little from handling a simple webhook call from a Front rule, as you need to perform a setup step and have your webhook respond to a challenge sent by Front’s webhook server. To start, head to Make.com and create a new Scenario with a Webhooks (Custom webhook) trigger. Click the Create a webhook button, and open up the advanced settings. Be sure to enable Get request headers; these are required in the next step. Hit Save. Creating a Webhook trigger in Make.com Next, we can add a Flow Control > Router step. We’ll use this to branch into two different paths, depending on whether this is the initial setup challenge webhook call, or receiving regular webhook updates.For our challenge path, we’ll configure a filter that looks like this:Make.com Router, filtering on request headersWhat this does is access the HTTP headers of the webhook request, and extracts the one header with the name

6 days ago

Javier - Developer RelationsCommunity Manager

posted in Welcome

Meet the Community | Introduce Yourself!

Howdy all! My name is Javier and I lead the Developer Relations team at Front. Super excited to learn about everyone’s experience building integrations on Front, and to see how we can take the Front Platform to a better place together. In my spare time, I enjoy travel, motor racing, and cooking. We’d love for you to introduce yourselves in the comments below!Welcome to our community

9 days ago

The Letting AgentRookie

asked in Product Q&A

Trying to Set up Front - with x3 Users... but only 1 email address

Good afternoon, We are VERY green to Front… Initially, I was under the impression, we would be able to set x3 team members - so that we can each log in to access the same 1 email inbox. We do not have different email addresses - as we currently only log on via web access to gmail. moving forward, Would love it so that we can chat between us remotely - but each time I try to set up a team mate, it asks for an email address… and naturally - we only have the 1 for all 3 of us?? My head is boggled!! please help… cheers

10 days ago

jchadwickRookie

asked in Developer Q&A

Logic to determine recipient list

Can you elaborate on the logic used to determine the recipient list (To, CC, BCC) of a new message in an existing conversation? Also, is there an API endpoint to retrieve this list of recipients? Currently we are retrieving the last message in the conversation, but that does not always include everyone who has been involved in the conversation.

11 days ago

zirrRookie

asked in Developer Q&A

Get all contacts in conversation

We have a custom channel. In that channel there are conversations, threaded by a custom hash (all messages in the conversation have the same `thread_ref` in metadata). Typical conversation has 3 participants:a team member a user a bot, whose messages are imported using https://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages I have a conversation ID, and based on that I need to get all conversation participants.https://dev.frontapp.com/reference/get-conversation-by-id -- get the teammate and one of the other participants (based on the most recent message) https://dev.frontapp.com/reference/get_conversations-conversation-id-followers -- only gets the team memberHow do I get all the participants?

11 days ago

j2swRookie

asked in Product Q&A

Removing Formatting?

How do I remove formatting in front? Here is a typical scenario. I do a copy and past and it pastes the formatting. In Apple mail I would just do “remove formatting”. Only way I have found in front is to change it to markup, remove any urls, and then go back. This is cumbersome

12 days ago

laia_gasparin_uc2222Rookie

asked in Developer Q&A

Plugin sdk - region impact

We’ve developed a side bar web app using your plugin and is working well in an account hosted in EEA. We want to use the same app based on your plugin to be used in an account hosted in US and used in Canada. Is there any change we need to take care of? Will it work without any change?

14 days ago

TilmannRookie

asked in Developer Q&A

Authenticate a specific user against a plugin / verify user in plugin context

I would like to know if I can have front to authenticate a user against a front plugin. The plugin does receive an auth_secret but it is a global value and can easily be traced in the http inspector.Is there an option to have an auth_secret per user that only that user can see?How secure is the `tea_XXXX` id I can find in `context.teammate.id`. I think that these don’t seem to be not visible / guessable on the front end?Basically, how sure can I be that in the context that my plugin receives, the teammate is actually the currently logged in front teammate and that the context has not been tampered with? Thanks,Tilmann

16 days ago

Front UserFronteer

asked in Product Q&A

The images in my signature keep breaking. How do I fix that?

16 days ago

Product MarketingCommunity Manager

Different sound notifications for Front ChatFeature Update

Front Chat now has a distinct sound for its notifications. With this update, you can easily distinguish Front Chat notifications from other Front notifications, so you can prioritize and respond to chat messages quickly.

16 days ago

Product MarketingCommunity Manager

Simpler, more relevant search suggestionsFeature Update

We’ve updated our search suggestions to show more relevant results that are easier to scan. For example, now when searching for conversations with a specific person, the suggestions for that person as a sender, recipient, and comment author will be grouped into a single suggestion.

16 days ago

helenaCommunity Manager

published in Product Q&A

When to post in this forum versus contacting Support

This forum is the primary way to receive assistance using Front. Post questions about our product in this forum. Posting questions in our Product Q&A allows other Front users to learn from your question and allows the broader Front Community to suggest innovative solutions or respond with follow-up questions of their own. However, there are times when you should contact Front Support instead. These include:Reporting bugs or performance issues When you need changes made to your Front account When you need to share private information to troubleshoot a problem If your issue does not fall into one of those categories, then please post in this forum. Rest assured our Support team and community gurus will see your question and respond before you know it!

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17 days ago

vanessa_deanRookie

asked in Developer Q&A

API tokens and webhook API secrets

Are API tokens and webhook secrets created at the org level or tied to a specific account? For example, if I leave the company and my Front account is deactivated, will the API tokens and secrets that I’ve created still be active and valid?

17 days ago

Front UserFronteer

asked in Product Q&A

Broken signature

Images and formatting are breaking when I try to recreate a signature. Can you help?

18 days ago

Front UserFronteer

asked in Product Q&A

Rule didn't tag conversations correctly - how can I apply tags retroactively

I created a rule to tag emails, but old conversations didn’t get tagged. How can I apply this retroactively?

18 days ago

Front UserFronteer

asked in Product Q&A

How can I change my email address?

18 days ago

Front UserFronteer

asked in Product Q&A

Delete an inbox without losing data

I want to get rid of an inbox, but I don’t want to lose the historical messages. How can I do this?

18 days ago

Front UserFronteer

asked in Product Q&A

Can I recall / undo / unsend an email that I’ve hit send on?

18 days ago

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