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Thanks for your feedback on our new task features! Due dates are now live and ready for testing.How to get startedAlready have access to the new task features? The due date field should appear automatically. If it doesn’t, try a quick refresh. Reach out if you still have trouble. Need access? Comment below and I’ll enable the features for your account. Company-wide access: Admins can now request to enable these features for their entire organization. Just let me know in the comments.Once you’ve had a chance to explore, please post your thoughts here. Thanks! 

Hey 👋🏽We just shipped two of the most requested integrations—Confluence and Guru are now available as Knowledge Sources for Front AI!If your team relies on Confluence pages or Guru cards, you can now plug that knowledge directly into Copilot and Autopilot to generate more accurate, on-brand responses.Why try it out?Turn existing docs into AI-ready knowledge (no rewriting needed) Improve answer accuracy with your team’s real source of truth Keep responses consistent across agents and channelsGet started quicklyGo to Front AI > Knowledge Sources in Front Select Confluence or Guru as a third party source Choose the cards, pages, or collections you want to sync Start using your knowledge in AI repliesA few quick tips to get the most value:Start small: sync a high-quality space or collection (e.g. FAQs, product docs) Prioritize clean, well-structured content over volume Avoid outdated or duplicate pages—AI is only as good as what you feed it Test with real conversations and iterateWe’d

For those of you who gave feedback on this post, I’ve given you early access to the new task features we’re working on.  What’s newUpdated task creation user interface Ability to apply a task template upon creating a task Workspace-level task template creation (admins only) Personal task template creation Ability to create a linked task from a rule or macroYou should see these new features upon refresh. What’s nextIf you don’t have access and are interested in trying the new features out, drop a note below This is a great opportunity to weigh in with your feedback while we’re still in the development process We’re targeting the end of March for a full release, which will include task due dates (not currently available).  Until then, please try these new features out and post any feedback here or directly to me at connie.chen@front.com.Thanks! 

I’ve made a private oauth app to access resources. Only shared resources. I’ve limited the resource permissions to a pretty vanilla degree. However, whenever someone in my company tries to authorize the app, if they are not an admin then they cannot proceed.Is this expected, or am I doing it wrong? 

How do I import my emails with the help of API to front from an email platform other than Gmail and Microsoft 365? 

Hey Team, Is there a way to setup domain based routing to multiple inboxes? Will each inbox receive a copy separately or is there a way to route a single copy to a inbox based on load balancing? 

Hi all,I’ve been exploring automation features in Front and I’m curious how other teams balance automation with maintaining a personal customer experience.Automation definitely helps with:Faster response times Reducing manual workload Organizing conversations efficientlyBut at the same time, I’ve noticed that too much automation can sometimes feel less personal for customers.For example, I’ve seen workflows where:Auto-replies are sent instantly Conversations are routed automatically without reviewI’m wondering:How much automation do you currently use in your workflows? Have you ever reduced automation to improve customer experience? What’s your approach to keeping responses efficient but still personal?Would love to hear different perspectives and real examples!