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Felipe
FelipeRookie
asked in Product Q&A
Branch by Visitor Data Doesn't Work

I have created a chatbot conversation flow using the "Branch by Visitor Data" blocks. However, the conditions "If Name exists" and "If Email exists" always evaluate as true, even when I initiate a conversation from an incognito window and no name and email are passed during the chat initialization. Additionally, in some cases, customer names are prefilled with a UUID string.This chat is running on top a Shopify store and no matter if a customer is logged in or not, the message in green is aways presented.How can I avoid that issue? 

71
sadie_mcdaniel
1 day ago
phoebe_lam
phoebe_lamFronteer
AHA idea https://front.ideas.aha.io/ideas/PRD-I-7734New

added idea PRD-I-7734 Analytics on Macros — Idea submitted in AHA and pushed to Insided via API

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00
phoebe_lam
1 day ago
harry
harryConversationalist
asked in Product Q&A
Taking out the trash

Is it possible to take out the trash?  There seems to be no way to delete the emails in the trash bin or clean it up.Thanks,Harry

185
PhoebeatFront
1 day ago
mhumphreys
mhumphreysConversationalist
AHA idea https://front.ideas.aha.io/ideas/PRD-I-7731New

added idea PRD-I-7731 Modify the headers of a split conversation — Idea submitted in AHA and pushed to Insided via API

0
00
mhumphreys
1 day ago
L
lifanConversationalist
asked in Workflows discussion
help for setting chatbot work flow

Is it possible to set up the chatbot with the following workflow?After 5-10 minutes of no response from the user following our last reply, the chatbot sends a follow-up question: “Do you have any further questions?” If the user does not respond to the follow-up question: Automatically send a survey to gather feedback from Front. If the user responds to the follow-up question: Continue the conversation without sending the survey at that time.

40
L
1 day ago
judy
judyEnthusiast
AHA idea https://front.ideas.aha.io/ideas/PRD-I-7730New

added idea PRD-I-7730 Indicate the rule order number in the edit rule/ rule set screen or when I click on back it doesn't take me to the top of the rule list again. — Idea submitted in AHA and pushed to Insided via API

0
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judy
1 day ago
mary
maryConversationalist
AHA idea https://front.ideas.aha.io/ideas/PRD-I-7729New

added idea PRD-I-7729 Refined message template search — Idea submitted in AHA and pushed to Insided via API

0
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mary
1 day ago
emely_pieper
emely_pieperConversationalist
asked in Get started on Front
Seein Teammate's Calender in Front

Hi! We recently switched to Front and used to use the function in Microsoft Outlook a lot, where you can see other peoples shared calenders. Super handy of course. I couldn’t find this in Front however - is it possible to see your and your teammate’s calender next to each other to find a time slot? 

30
emely_pieper
1 day ago
makayla
makaylaConversationalist
posted in Get started on Front
Onboarding Teams Successfully

Hello everyone in the Front Community! I'm thrilled to share that I've completed the Front Certified Admin training courses and am eager to leverage Front's capabilities to enhance our customer communication, agent user experience, and detailed analytics reporting. Our company, a large entity with multiple communication platforms, aims to improve the onboarding process for our teams gradually. I'm curious to learn about the strategies you've found successful in transitioning your teams to Front. Thanks for any advice you can give!

61
emely_pieper
1 day ago
lindsey_biggs
lindsey_biggsConversationalist
asked in Product Q&A
Rules stopped working

Hi guys!  Some of our rules have stopped working. Any idea why this might be, and how to restore their functionality?   

307
lindsey_biggs
2 days ago
jake
jakeFronteer
AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-7727New

added idea PRD-I-7727 Create message template with same name in different folder — Idea submitted in AHA and pushed to Insided via API

0
00
jake
2 days ago
engineering
engineeringConversationalist
asked in Developer Q&A
Need help regarding refresh token when client deactivate app from app store

We are facing a problem whenever the client disable the app fro app store from as shown in attachment. And then when reenable that app and then try to obtain oauth (access token) via api using existing refresh token within the period of 6 months i.e still refresh token is valid, api provide response {"error":"invalid_grant","error_description":"Invalid refresh token"} 

81
jason
2 days ago
mhumphreys
mhumphreysConversationalist
AHA idea https://front.ideas.aha.io/ideas/PRD-I-7720New

added idea PRD-I-7720 Option to assign the conversation/message to the person who performs a particular action. — Idea submitted in AHA and pushed to Insided via API

0
00
mhumphreys
3 days ago
kevinr
kevinrConversationalist
asked in Product Q&A
Windows 11 Native ARM support

About to order a Snapdragon powered surface laptop 7, Is the front Desktop app setup to natively run on ARM on windows? 

265
kevinr
3 days ago
P
Product MarketingCommunity Manager
published in Announcements
What’s next for Front: The future of AI-powered customer insightsAnnouncement

On the heels of our Idiomatic acquisition, we’re excited to share an exclusive first look at the future of AI-powered insights in Front. Join our CEO Dan O’Connell as he chats with Front’s new AI Product Lead, Kevin Yang, about how AI is making it easier to understand what your customers are really saying.  If you’re looking for smarter ways to keep your customers happy and your team focused on what matters most, don’t miss this virtual conversation on December 12th at 10 AM PT.Register for the webinar to join us on December 12th or receive the recording even if you’re not able to attend. Hope to see you there!

450
P
3 days ago
P
Product MarketingCommunity Manager
published in Announcements
Bringing real-time customer insights to Front: Announcing our acquisition of IdiomaticAnnouncement

We’re thrilled to welcome the team behind Idiomatic, a leading AI-powered voice-of-customer (VoC) platform, to Front. Idiomatic’s technology and platform has been leveraged by top brands like HubSpot, Instacart, and Pinterest to analyze customer conversations for more informed, data-driven decision making. With this acquisition, the Idiomatic team brings unmatched expertise in transforming everyday customer conversations into powerful insights. Most of all, Idiomatic shares our passion for enabling teams to deliver exceptional service for every customer, every day. We also share a belief that your customer conversations are a powerful source of untapped intel that will propel your business forward. As we welcome the Idiomatic team to Front, we can't wait to share more about our vision for AI-powered insights in Front and what's coming next.Head over to the blog for the full scoop! 

270
P
3 days ago
tchristler
tchristlerConversationalist
asked in Developer Q&A
Chat Widget Placement

I have a few questions about the chat widget:Is it possible to swap out the current icon for one of our own? Is it possible to have customize the icon and have the ability to show/hide, move the chat bubble around or only show it on specific pages?Thank you!

844
smerel
3 days ago
HarryWF
HarryWFConversationalist
AHA idea https://front.ideas.aha.io/ideas/PRD-I-7718New

added idea PRD-I-7718 Enable the use of hidden pages in the knowledge base purely for bot logic — Idea submitted in AHA and pushed to Insided via API

0
00
HarryWF
3 days ago
marlita_privette
marlita_privetteRookie
AHA idea https://front.ideas.aha.io/ideas/PRD-I-7717New

added idea PRD-I-7717 Make tagging rules active from cell phones — Idea submitted in AHA and pushed to Insided via API

0
00
marlita_privette
3 days ago
samsheridan
samsheridanHelper
AHA idea https://front.ideas.aha.io/ideas/PRD-I-7716New

added idea PRD-I-7716 Support multiple logins — Idea submitted in AHA and pushed to Insided via API

0
00
samsheridan
3 days ago
Rich
RichFronteer
AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-7715New

added idea PRD-I-7715 AI Features (Translation, Tagging, Suggested Replies, Compose, Summarise etc) across all channel types incl Custom channels — Idea submitted in AHA and pushed to Insided via API

0
00
Rich
3 days ago
isaiah_l
isaiah_lFronteer
AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-7713New

added idea PRD-I-7713 Permanently change message timestamps — Idea submitted in AHA and pushed to Insided via API

1
00
isaiah_l
4 days ago
Zmudel
ZmudelConversationalist
posted in Workflows discussion
Custom gamechanger rules in customer care?

Hey everyone!I'm curious: What's your game-changing rule that you've implemented yourself, which genuinely adds value to your day-to-day operations? How did you come up with it, what problems does it solve, how does it support your mission, and what's the real impact of this rule?I'm asking because I believe sharing such best practices can help us all improve our workflows and achieve our goals more effectively. So, let's share experiences and learn from each other!Looking forward to hearing your insights and stories.

804
april.lackpour
4 days ago
april.lackpour
april.lackpourConversationalist
AHA idea https://front.ideas.aha.io/ideas/PRD-I-7711New

added idea PRD-I-7711 Copy a Knowledge Base Article to a New Knowledge Base — Idea submitted in AHA and pushed to Insided via API

0
00
april.lackpour
4 days ago
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Knowledge base API is now live!CORE API UPDATE

We are happy to announce that you can now access knowledge base API endpoints through the Core API. These endpoints allow you to read and update your internal and external Front knowledge bases. With the API, you now have the flexibility to process your knowledge base content for various purposes, including advanced display on different websites and additional means of importing content. Read the docs on our Developer Portal to start using the knowledge base API endpoints.

2877
terpo
4 days ago

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