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66 Topics

trowe
troweRookie
asked in Product Q&A

Tag Rules

Hi, We have had some issues with tagging emails correctly due to the wide variety of how someone can request an action from us. What is the best way to get around or deal with this? It’s been mentioned that set email formats/forms would work well.  Thanks, 

1
helena
1 day ago
mattg
mattgRookie
asked in Developer Q&A

Issues with Zapier and Front API

 I’m working on setting up an automation between Front and Clio (law firm management software that my firm uses), and have to use the Front API through Zapier’s API Request Beta. I currently have a Company Rule in Front that triggers off of adding a tag to a conversation and then sends a POST to a Zapier webhook. I’m trying to then pull conversation fields via the below API GET request, but an receiving the error seen in the below screenshot. I’m adept with Zapier and have used it with Front previously, but unfortunately the specific process automation I’m building requires use of the API and I’m admittedly not super familiar with dealing with those requests. Any suggestions to get the GET request pinging the conversations end point working? 

0
mattg
1 day ago
abdur_siddiqui
abdur_siddiquiConversationalist
asked in Developer Q&A

% of Messages with SLA Breaches

Is there any possibility to fetch the messages (not conversation) which has respond time more than 48 hours (example). The purpose of this to fetch the messages respond which has breached pre-defined SLAs (which in our case is 48 hours). So, what I am thinking is to fetch number of messages sent in a specific time period and then fetch the messages with respond time more than 48 hours. The below code (API Endpoint) can be used to fetch number of messages sent: import requestsurl = "https://api2.frontapp.com/analytics/reports"payload = { "metrics": ["num_messages_sent"] }headers = {    "accept": "application/json",    "content-type": "application/json",    "authorization": "Bearer <Token>"}response = requests.post(url, json=payload, headers=headers)print(response.text) But how can I fetch messages with respond time more than 48 hours ?If there is better approach to perform same task, feel free to mention ? 

5
justin
1 day ago
michaelduffy
michaelduffyConversationalist
asked in Developer Q&A

Looking for Ideas

Hello! I’ve recently ben working through the FCA certification, and I’m excited by all the different aspects of Front that are available. I’m the head of the B2B division of my company, and serve as the admin for our employees who use Front, primarily our sales and customer service teams.I’m wondering if there are any users who already use the same services that I use, and if you’ve figured out any clever context links that I could implement in my system. The most common services we receive communication from are Faire, QuickBooks, Asana, Shopify, and Dialpad Voice. If anyone has developed custom fields or context links for these services, I’d love to hear about it.Thanks in advance! 

2
Javier - Developer Relations
1 day ago
heather_hendricks
heather_hendricksEnthusiast
asked in Product Q&A

Rarely used templates... Can they be archived or hidden?

I have templates that are important and will be used, however, rarely used. Is there a feature to hide or archive message templates?

1
PhoebeatFront
1 day ago
trowe
troweRookie
asked in Product Q&A

Tips

Does anyone have any general tips with front use so we can compare to see how we might do better? Thanks. 

0
trowe
2 days ago
helena
helenaCommunity Manager
published in Product Q&A

Dynamic objects AMA: pull info from any system into FrontAMA

Did you know you can pull in information from your third-party systems directly into Front with dynamic objects? Simplify and automate your communication workflows using the orders, shipments, accounts, and other business objects that your communications center around.If you’re curious to know more, you’ve come to the right place! We have our Product Manager @robby_p here to answer all your questions about dynamic objects and how to use them with your systems. 📹 Here’s a demo showing dynamic objects in action and how to set them up: If that looks interesting to you, you can use these additional guides to help you set up:How to create dynamic objects Create dynamic objects with third-party dataAnd now, fire away with your questions below! This could get technical depending on how deep you want to go, so we welcome all your questions as you’re setting up, or general questions about how you might use this feature. Robby will answer them all on Tuesday, December 5 (but questions after tha

95812
P
2 days ago
helena
helenaCommunity Manager
published in Product Q&A

Linked conversations AMA: create new action items from conversationsAMA

We’ve all experienced those times when a single customer email generates several action items and requires us to work with multiple people. Good news is that we have Front, which already enables us to be very efficient at internal collaboration — but the better news is that we now have a brand new feature to help you spin off new conversations linked to the original so that you can keep all the related tasks organized! Enter linked conversations, the newest way to streamline your work even further.Here’s how it works:If you have any questions about this feature, our product team is eager to hear them and will answer them on Thursday, December 7 (including any that come in after this date). Leave them for us below 😀

81414
MaggieL
2 days ago
tchristler
tchristlerConversationalist
asked in Workflows discussion

Chat Survey

Is there a way to automate a survey to users following a chat conversation? 

1
H
3 days ago
CSM_I
CSM_IConversationalist
asked in Get started on Front

What is the most effective feature and tools you have found to maximize time?

I have found that using tags and rules together has been my favorite tool. This approach has saved my team a lot of valuable time! 

1
helena
3 days ago
Honza
HonzaEnthusiast
asked in Product Q&A

Sometimes bounced email to one domain – why?

Hello. I have a problem with our emails to ONE specific domain.Our user sends emails from a shared inbox with a Google group channel.SOMETIMES there is an error in Front, and the email to NAME@DOMAIN.cz is not delivered. The error in Front looks like: bounce / 450 4.1.8 <bounces+7887486-433e-NAME=DOMAIN.cz@front-mail.OURDOMAIN.com>: Sender address rejected: Domain not found. There is no incoming email with info about rejected emails.Most of the time, user’s emails to this address go uninterrupted. Their admin can see only this log entry when the email is rejected:Sender address rejected: Domain not found; from=<bounces+7887486-433e-NAME=DOMAIN.cz@front-mail.OURDOMAIN.com> to=<NAME@DOMAIN.cz> proto=ESMTP helo=<o6.front-mail.frontapp.com> I have no info about their email server.Deliverability in Front is set correctly. As far as I know, there are no similar problems with other domains. What should I or their admin set up to make an uninterrupted flow of emails?

1
jessye
4 days ago
helena
helenaCommunity Manager
published in Product Q&A

Front Chatbots AMA: Free your team from repetitionAMA

How often is your team answering the same question over and over? How often are they gathering the same information to resolve a customer inquiry? Does your customer communication feel a bit chaotic?Chatbots can play a massive role in eliminating those repetitive tasks and driving efficiency for your team and organization. Now that chatbots are available on Front Chat, we want to help you take advantage of the endless possibilities they create.  Two chatbot experts at Front are coming together to answer all of your questions on Thursday, December 14th. Julia Wang, Front Chat’s Product Manager and Lemuel Chan, Front’s Support Operations Analyst (developed Front’s Support chatbot) can help you:Evaluate how to use chatbots in your business - Even if you don’t have a live chat team! Troubleshoot chatbot flows you are considering or actively working on Answer questions about recent and upcoming updates to Chatbots and Front Chat overallPlease submit as many questions as you’d like by replyi

1278
helena
4 days ago
P
pstosConversationalist
asked in Product Q&A

Adding .ics calender events to calendar

Hi! When someone sends me an email with an .ics file attached, Front shows the the event above the email message with a calendar icon. But as far as I can see, there is no way to have Front add the event to my calendar. Do I have to do it manually? 

3
P
5 days ago
Gaspard
GaspardFronteer
posted in Desktop release notes

Front Desktop 3.47.1

Upgrades to Electron 27.1.2 Fixes an issue with automatic timezone detection on macOS Sonoma

0
Gaspard
5 days ago
P
Product MarketingCommunity Manager

Exhaustive cmd + f / ctrl + f search in conversationsfeature update

Now when you search in a conversation using cmd+f / ctrl+f, you will be guaranteed to have all the matches returned, even if messages and comments in the conversation thread are not loaded. You can navigate easily between results with the arrow or by clicking enter. 

310
P
8 days ago
P
Product MarketingCommunity Manager

Get ahead of SLA breachesFeature Update

Now you can anticipate and reduce SLA breaches with a countdown timer on each conversation tagged by your SLA rules. Read more about how it works here.

240
P
8 days ago
adrian
adrianEnthusiast
posted in Get started on Front

Email introduction

Hello, everyone. Another email post from me. We are starting to introduce Front to our company. We have a wide variety of users. Some have preferred Outlook, while others have preferred Gmail. Any tips on how to convert them into Front when it’s this diverse? As usual most people don’t like change, but I know Front could be more beneficial for them to use, but just curious to see what has worked, or challenges others have faced when releasing Front within a company. 

2
Javier - Developer Relations
8 days ago
adrian
adrianEnthusiast
posted in Get started on Front

Shortcuts

Hello, I am still pretty fresh to Front, and have reviewed some conversations on shortcuts, plus the training. Something that would be nice (unless I completely missed it), would be custom tag shortcuts (similar to Outlook). Our users are used to Outlook and most of them have shortcuts to send emails to specific folders. It would be nice if we could customize shortcuts for that. When on an email instead of using Ctrl + E to archive if I could customize a shortcut “Ctrl + 1” to tag and archive an email. 

1
Javier - Developer Relations
8 days ago
JohnW
JohnWConversationalist
asked in Product Q&A

"Launched" Status for Ideas - When do 'Launched' Ideas become 'Already Available?' & appear in Front?

When do “Launched” Ideas become 'Already Available?'I received an email from Front, regarding the status of an Idea that had its status changed to ‘Launched.’ (See Below)  The status ‘Launched’ does not appear in the list of “what each idea status means.”When do “Launched” ideas become available in our Front instance?  Do we have access to a calendar of upcoming releases?  it would be helpful to know in advance of new features going live, so that Administrators could become familiar with them and appropriate training be made available/created for end users.  

5
Andy
8 days ago
luis
luisConversationalist
asked in Developer Q&A

Events pagination broken

Paginating over the events API is broken:I’m using the “list events” API. My first request is to https://api2.frontapp.com/events The response contains some events + _pagination.next = https://relayapp.api.frontapp.com/events?page_token=Token_1 When I use the next page URL, I get the following response: The exact same events as in my first request (I was expecting the next batch of events) As _pagination.next, I receive the exact same URL I’ve just requested (with page_token=Token_1) This makes this API unusable, since I don’t have a way to paginate and iterate over events.Note:This happens both with and without a query. So it can’t be a query issue on my side. Also this only happens in /events, but pagination works as expected for any other API (e.g. conversations). However, only /events is jumping from the api2.frontapp.com domain to my app-specific domain in pagination, so might be related to that?Is there a known bug on your side?Thanks!Luis.

2
luis
8 days ago
jeffrey_herrin
jeffrey_herrinRookie
asked in Product Q&A

Reverse Filtering

I am working to try and improve search functionality for my teammates. One of the continuous complaints is that some of our group reporting crowds our search results when looking for previous conversations. We tag these reports which allows us to archive them and keep our inbox clean, but if you search using the order number then all of those reports appear in the search. When trying to filter these out I do not see an inverse filter, as in filter by tags that do not equal “Reports”. Anyone had any luck with inverse filtering? 

1
stephane_renault
10 days ago
Eugene
EugeneConversationalist
posted in Product Q&A

Community Shared Reports

Can users in the FrontApp Community Share Reports with others?I've used Spiceworks in the past (a long time ago) and found that function to share reports in the community was great as there was nearly always someone who had created the unique report we were looking for.Cheers.

3
jessye
10 days ago
P
Product MarketingCommunity Manager

Easily manage action items across multiple related threads through linked conversationsNew Release

A single customer request often generates several action items that could be spread across different threads for different teams or external parties. This makes it difficult to track all open items and trace back to the original conversation. With linked conversations, you can now associate new conversations with an existing thread, so your team can easily keep track of follow-up actions related to the initial conversation and assign clear ownership. Here are a couple of examples of linked conversations use cases: Logistics service provider: A customer lets you know the details of their scheduled shipment are changing. You can create linked conversations to keep track of the related follow-ups including carrier communication, requoting, and rescheduling.  Travel agency: A customer wants to add an additional stop to their vacation. Your team can use linked conversations to send separate messages about a new flight, hotel, and rental car that are still associated with the original custom

690
P
10 days ago
nina_schaefer
nina_schaeferConversationalist
asked in Workflows discussion

Custom Views and Tags

Hi,We work with custom views to divide inboxes because we don't have teammates for individual topics, but we have different teams for different areas. We sort these views using tags and corresponding rules. If we remove such a TAG, the conversation will, of course, immediately disappear from the view. It is then relatively difficult to find them again, e.g. to archive, reply or set another TAG.Do you have any suggestions for solutions to this? BestNina

1
D
10 days ago
ash
ashRookie
posted in Product Q&A

Draft error

Hi, I’m receiving a error saying “Draft Failure Mail Server rejected a command”. Can you help me please? 

1
D
10 days ago

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