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Front’s redesigned HubSpot and Salesforce integrations keep your CRM current with new enhancements:Sleek new user experience Sync contacts on-demand with one click Save time by logging conversations to custom objects and multiple contacts simultaneously, not just one at a time Easy-to-configure, stronger admin controls Take action in your CRM right from Front with Pre-built ConnectorsSee it in action or learn more about HubSpot and Salesforce integrations.  

You can now add webhooks directly to your app! This allows apps to get real-time notifications when relevant events happen (e.g. a message is received, a comment is added, a tag is added), which is important for use cases like bots, data sync, and analytics/reporting.Adding webhooks to your integrations no longer requires end users to manually configure the webhook through rules anymore. Instead, you can configure the webhook as a feature of your app in the Developers page in Front. Previously, developers building apps had to ask users to manually set up a webhook rule when installing their app, which was a poor user experience. Learn more on our Developer Portal:How to add a webhook feature to an app Detailed webhooks information—Note that you can still configure webhooks through rules, but that this new way of configuring webhooks simply makes partner apps more powerful and gives you more options for employing webhooks. The topic on the Developer Portal has more information on when t

You can now track your Core API request patterns and rate limiting directly in Front with the new API Analytics dashboard. This dashboard makes it easy to monitor your Core API consumption over time, quickly identify which endpoints are generating the most traffic, and spot where you might be hitting rate limits—all without having to piece together information from logs or error messages. Learn more.

Build smarter, more flexible advanced workflows by pulling live app data directly into macros with these new updates: Live data in macro dropdowns: Admins can now populate macro dropdown fields with real-time data from app requests. Teammates select from live options when running a macro, and their choice flows through the workflow using dynamic variables in Input Capture, Branching, and Actions nodes. New object list app request outputs: App requests now support object lists as an output type. Admins can define a schema for structured data collections, which the dynamic variable system uses to surface the correct fields in macros and rules—powering dynamic dropdowns and more advanced workflows.

New integrations that bring your key tools and data directly into Front: Triumph Rate Intelligence: Bring buy rates, lane data, and capacity directly into Front to quote faster, auto-draft spot quotes, and win more bids with precise, transparent rate intelligence. Albato: Connect Front to hundreds of apps to automate workflows—receive real-time message data, draft and send emails, reply to conversations, and export conversation data for migration. Strada: Connect AI phone agents to Front for real-time call visibility, in-call updates, and post-call summaries, ensuring seamless handoffs between AI agents and human teams. Navattic: Share personalized, interactive product demos directly from Front and track engagement to drive higher demo adoption and conversion across your go-to-market team.

You can now forward messages using message templates in rules and macros, making it easy to add context and data to forwarded messages. 

Managers and support leaders can now track omnichannel performance with access to new voice metrics in Front analytics. Metrics available in the Workload report & custom reports:Inbound calls Outbound calls Abandoned calls Missed calls Call time average Call talk time average Call on-hold average Call queue time averageLearn more about voice metrics in Front analytics You can also now sync your team’s statuses between Front and Dialpad/Aircall/RingCentral:A user can now see that they are available in your telephony provider from within Front. Telephony provider → Front status configuration: An admin can now decide if their users' Front statuses should be set to busy when they are on a call. Front → Telephony provider status configuration: An admin can now decide if their Front Out of Office status should set them to unavailable in their telephony provider and Front Available status should set them to available in Dialpad/Aircall/RingCentral. This will mean that when a user changes