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moshoodsikiruRookie

asked in Developer Q&A

How to query conversation by type on the api

Is there a way to fetch/list only intercom conversations using the conversation api ?

Product MarketingCommunity Manager

Front Chat has been redesigned for a better experience for your teamFeature Update

Front Chat has a new look and feel that’s optimized for synchronous communication, so your team can easily respond to website chat visitors in real time.

jackFronteer

asked in Developer Q&A

Programatically connect email channels to Front

As an admin, can I connect O365 email channels (private inboxes, shared inboxes, and distro lists alike) to Front programmatically through the API without touching the Front UI at all?Use case: a customer is migrating from Gmail to Outlook and making a domain change to all their email addresses, and they’re looking for the best way to reconnect all these channels to Front. If it’s not possible to do this programmatically, will they have to re-connect each channel by hand?

kirkatdivvyRookie

asked in Developer Q&A

Getting Recent Conversations & Conversation Messages

I’m attempting to get conversations for the last day and see that the “List Conversations” returns conversations sorted by most recent first. But there’s no great way of validating recency. I’ve resorted to pulling all messages for each conversation and checking to see that at least 1 message was created within the last day.Seeing as the List Conversations endpoint is doing some sort of server-side sorting with an updated_at property, is it possible to expose that so I can key off of it at as well? This would also be helpful when searching conversations too.Or if there’s some other way of getting this information please let me know. Thanks in advance!

Javier - Developer RelationsCommunity Manager

published in News & Updates

The Front UI Kit is officially released!Plugin Update

The Front UI Kit is now officially out of beta! The Front UI Kit a set of React components that help you build plugins. The Front UI Kit includes buttons, menus, date pickers, and many other useful and common plugin components. Using the Front UI Kit should help you save on development time and provide your plugin users a set of well-tested and familiar components to interact with.Learn more on our Developer Portal.

MathewRookie

posted in General Discussion

NetSuite

I’ll be working on NetSuite > Front.Just starting up the post, here!

Javier - Developer RelationsCommunity Manager

published in Welcome

Everything you need to know about ideation on the Front Community

At Front we’re constantly looking for ways to improve our product, and direct feedback from customers is the primary driver of our product roadmap. The ideas portal below is the best way to share product feedback with our product team. Guidelines for submitting Ideas:Be sure to search for similar ideas that have already been posted. This helps to avoid duplicates and will save you time from typing out a new Idea. You can comment on an existing Idea to add additional details that would be helpful for our team to consider. Be as detailed as possible: when describing your idea, please provide as much detail as possible, including example use cases and why the feature would be valuable to you. This helps our product team better understand the potential impact of your idea. Submit one idea at a time: this makes it easier for our product team to review and track the progress of each idea. Our product team reviews submitted ideas on a weekly basis, and you’ll automatically receive an email n

elviskahoroRookie

Add ability to navigate lists via keyboardNew

Whenever I’m tagging a conversation, navigating message templates, or any list for that matter, I’m unable to use CTRL-N and CTRL-P to move up and down the list. I’m forced to use the arrow keys which also breaks ergonomics. Google chrome, a number of mac apps, and most developer tools have support for list navigation using CTRL-N/P. Should be easy to add since the keybinding action already exists. Again, it might seem trivial but when you do these actions hundreds of times a day it makes a difference. Anyways just hoping folks from the devrel team can relate.

elviskahoroRookie

Focus on the composer after exiting message template window via keyboardNew

When composing a message, if I open up the message template window and decide to not insert a message but instead exit the window with `ESCAPE` for example. The composer window does not get refocused and I have to use the mouse to click into the composer window so I can continue replying to someone. This breaks ergonomics pretty badly for me since I have to leave the keyboard to use the mouse, ik on the surface it seems small but there are days when I reply to 300+ messages so these things add up.

Javier - Developer RelationsCommunity Manager

posted in Welcome

Meet the Community | Introduce Yourself!

Howdy all! My name is Javier and I lead the Developer Relations team at Front. Super excited to learn about everyone’s experience building integrations on Front, and to see how we can take the Front Platform to a better place together. In my spare time, I enjoy travel, motor racing, and cooking. We’d love for you to introduce yourselves in the comments below!Welcome to our community

tomaszRookie

asked in Developer Q&A

Refreshing the access token

Hello,I would like to know if when refreshing an access token (point 4. here : https://dev.frontapp.com/docs/oauth), the previous token is disabled even if his 1 hour lifetime is still ongoing, so there is only one token that is being replaced each time we do a refresh call to your API?Or the previous token is still valid till the end of his 1 hour lifetime ?Thank you in advance for your answer.

Product MarketingCommunity Manager

Rule condition keywords can now be case-sensitiveFeature Update

You can now make subject, body, and header condition keywords case-sensitive. For example, if you’d like to extract country codes for Australia and India, you could set up the rule condition to be case sensitive for “AU” and “IN”.

Javier - Developer RelationsCommunity Manager

published in Welcome

Welcome to the Front Developer Community

console.log(‘Hello Front developers!!!’);We’re excited to see what integrations you will build. We hope that this community will help you get up and running with the Front Platform as quickly as possible. Use it to get the help you need, share your ideas with us, and connect with your peers.Mission StatementEnable developers to happily build successful integrations on the Front Platform. Step 1: Take a quick tour through our community Got a technical question?Make use of our awesome search function 🔎 You can find it at the top of every page. Still not finding what you need? Post a question to our Developer Q&A. If you need to report a bug, share private information, or have one of our team members perform a specific action for your account, reach out to our Support team instead.Have API feedback?Let us know how we can improve our APIs.Want to know what we’ve been working on?Subscribe to our News & Updates section to get the latest news about the Front APIs and SDKs, includ

Javier - Developer RelationsCommunity Manager

Create and manage apps directly in FrontDeveloper Update

You can now create and manage apps directly in Front with the new Developers page! The Developers page is available in your company settings (you must be an admin to view). View and manage all your apps in one placeWhether you're creating a Core API integration, a plugin, or a new channel type, the Developers page will be your one-stop shop for managing all the integrations you are developing or have published in the past. Read the full details in the Create, manage, and publish apps topic. Obtain OAuth or API token credentials without requiring assistance from Front SupportYou no longer have to contact Front Support to obtain OAuth credentials for your apps. You can now obtain your client ID, secret, and specify redirect URLs directly in Front for new apps. Note that existing OAuth credentials will continue to work, but will not appear in the app list.The new Developers page also lets you manage API tokens, which used to live under the Plugins & API section of the settings (remove

Product MarketingCommunity Manager

Cut through the noise in your team inbox with filtersNew Release

Quickly find relevant messages with filtering and hone in on high-priority topics. Filter team inboxes by assignee or tags directly in your conversation list. To learn more, check out this help center article.

Product MarketingCommunity Manager

Dark mode is hereNew Release

Users can now choose between light mode, dark mode, or system, which syncs with your computer OS-level appearance settings. Update your preference under Theme in your Personal Preferences. For more details, check out this help center article.

Product MarketingCommunity Manager

Coming to you live from the Mac App StoreNew Release

The Front desktop app is now available for all to download from the Mac App Store! IT teams can now easily distribute the Front app effectively across their organizations.

Product MarketingCommunity Manager

Who doesn’t love a good keyboard shortcut?New Release

Composing and responding to customer messages just got a whole lot faster! If you type /template in the Front composer, it’ll automatically pull up all your message templates so you can quickly insert the one you need. For example, type /template to search and insert a message template, or create a new one if you don't already have templates. You can also type /schedule to search and insert a scheduling link, or create a new one if you don't already have scheduling links. Learn more in our Help Center.

Product MarketingCommunity Manager

New UpBrains AI IntegrationNew Release

Use AI to make the content of attachments easily accessible and searchable with UpBrains AI. The UpBrains AI integration reads and extracts the content of image and PDF attachments in a Front inbox and inserts the content of the attachments as comments in the conversation thread.Learn more: Front Integrations page: UpBrains AI integration Help Center article: How to enable and use the UpBrains AI integration

Product MarketingCommunity Manager

Equip your support agents with the Bugpilot integrationNew Release

Bugpilot automatically collects the information support agents need to understand what happened on a user’s screen, such as screenshots, screen recordings, steps to reproduce, user info, and console logsThe integration enables faster access to offer support by providing options to capture a screenshot and or start a screen recording directly from Front.Learn more: Front Integrations page: Bugpilot integration Help Center article: How to enable and use the Bugpilot integration

Product MarketingCommunity Manager

Share conversation access instantlyFeature Update

It has been a long-standing pain point that sharing conversation message links leads to teammates receiving “you don’t have access” notifications. Front launched a new default behavior for conversation and message links that will instantly grant access to any Front user within your company who clicks the link.This only applies to net-new conversation and message links created from December 2022 onwards. For more details, check out this help center article.

Product MarketingCommunity Manager

Simpler search, better resultsFeature Update

In order to simplify search queries in Front, we’ve decluttered search suggestions and filters. This is the first of several search improvements to come! Today’s updates include: Visual updates so that modifiers appear as labels Removal of the duplicate current query search line Removal of suggestions that were also recent searches New tag suggestion dropdown

Product MarketingCommunity Manager

Contacts naming updateFeature Update

To help users more intuitively understand the different types of contacts inside Front, we have rolled out a naming change to Front contacts! Don’t worry, nothing has changed functionally. The previous “Company contacts” are now called “Shared contacts” to reflect their shared nature The previous “Other contacts” are now “Auto-created contacts” to better indicate what they are. “Private contacts” remain the same.

Product MarketingCommunity Manager

Never miss a calendar notifcation with persistent notificationsFeature Update

To help users stay on top of their meeting commitments, we're enhancing the Front calendar system notifications to be persistent. Users will see the same notification as before, except now they'll need to click to dismiss the event reminder.Different web browsers, the desktop app, and Mac and Windows users will have slightly different experiences with this feature. Be sure to check out the help center to learn how this will impact you.

Product MarketingCommunity Manager

Set up a rule set with this new templateFeature Update

We’ve added a new template to our rules library to make it easy to create a rule set for tagging. If you use many similar rules to add tags based on keywords, this template is for you.You can learn more about our rules library and templates here.

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