Skip to main content
harry
harry
Helper
August 31, 2026
Question

Relationships?

Hi,

 

When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usable on the right. This didn’t seem like a big deal until I discovered you can no longer create new accounts as quickly and easily as before. We use the contacts and accounts visibility on the right all day, so this has really thrown a wrench in the works. Please tell me there is a way to fix this!

 

    7 replies

    nikolai
    nikolai
    Fronteer
    September 1, 2026

    Hi Harry,

    The Relationships sidebar is part of a recent update that brings the contacts and accounts associated with a conversation together in one panel.

    This is the updated experience, and there isn’t currently an option to revert to the previous Contacts panel.

    To create a new account, open Contacts from the main navigation, select Accounts, and click Create in the upper-right corner. Click here for more info: Understanding Front accounts

    Thank you for sharing how this change has affected your team’s workflow.

    harry
    harryAuthor
    Helper
    September 1, 2026

    Hi,

    That is unfortunate as what was a simple thing is now complicated. First you must copy the domain then use then leave your email to go to contacts. Way more steps and now the visibility of the account and contact is also taken away. Is there a place to vote on the update as I would say this is not an improvement.

    Agu13
    Agu13
    Fronteer
    September 1, 2026

    Hey Harry,

    Thank you for the feedback, we’re sorry to hear that these changes have proved difficult. We’d encourage you to submit a post on our idea forum here https://community.front.com/ideas.

    If you have any additional questions please don’t hesitate to reach out to our support team for more assistance

    helena
    helena
    Community Manager
    September 1, 2026

    Hey ​@harry, I’ve also passed this feedback to our product team internally. I do recommend adding it again to the Ideas portal as well so that other users can upvote it!

    Product Education Lead, Front
      harry
      harryAuthor
      Helper
      September 2, 2026

      I have submitted this as an Idea.

      yusuket
      yusuket
      Fronteer
      September 3, 2026

      Hi Harry ​@harry 
      Yusuke here, product manager for Front. Thank you for bringing this to our attention. It seems to be a bug that is hiding the create new account feature so we’re going to look into this and fix. Thank you and let me know if you have any questions. 
       

      yusuket
      yusuket
      Fronteer
      September 28, 2026

      ​@harry We’re happy to report that the ability to create an account from sidebar is back. Please let me know if you have any questions! Thanks for flagging this to us. 

      Terms & ConditionsAccessibility statement