
Now in open beta: AI Assist
AI Assist provides a unified experience for similar conversations, suggested replies, and AI summaries, helping support teams respond quickly and confidently. AI Assist is built around suggested replies, which now leverage past, similar conversations and optionally, your Front Knowledge Base. With this update, you no longer need to have a knowledge base set up to use suggested replies. Let AI generate a message draft and see which sources contributed to it for full transparency and clarity. If you previously had suggested replies activated on a set of specific inboxes, those inboxes have been auto-enrolled in AI Assist. You can also go to the AI tab in company settings to activate this feature or update the selected inboxes and sources. AI Assist is available for beta on the latest Growth plan or above. It is free to use during open beta, but may be moved into a paid add-on in the future.Learn more about AI Assist.