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Feature UpdateMay 27, 2023

Get a comprehensive overview of teammate access

Now when you view your teammate settings, you’ll be able to see the Workspaces and inboxes they have access to via teammate groups.

Related products:GrowthPremierScaleStarter
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    Forum|Forum|1 day ago
Feature UpdateMay 12, 2023

Different sound notifications for Front Chat

Front Chat now has a distinct sound for its notifications. With this update, you can easily distinguish Front Chat notifications from other Front notifications, so you can prioritize and respond to chat messages quickly.

Related products:StarterGrowthScalePremier
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    Forum|Forum|15 days ago
Feature UpdateMay 12, 2023

Simpler, more relevant search suggestions

We’ve updated our search suggestions to show more relevant results that are easier to scan. For example, now when searching for conversations with a specific person, the suggestions for that person as a sender, recipient, and comment author will be grouped into a single suggestion.

Related products:StarterGrowthScalePremier
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    Forum|Forum|15 days ago
Feature UpdateMay 4, 2023

Exclude calendar updates from your search results

Now you have the option to filter out calendar updates from your search results. This update can reduce the number of results you need to sift through to find the conversation you’re looking for.

Related products:StarterGrowthScalePremier
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    Forum|Forum|23 days ago
Developer UpdateMay 3, 2023

Build plugins within Front’s composer

Now you can build plugins that embed themselves in Front’s composer. From there, these composer plugins can be accessed by clicking the app icon in the composer toolbar, creating a more intuitive experience for use cases such as smart drafting, file-sharing, and email encryption.Learn more in our developer documentation on plugins.

Related products:StarterGrowthScalePremier
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    Forum|Forum|24 days ago
New ReleaseMay 3, 2023

New custom rule trigger: comment based on custom field update

Now you can automatically add a new comment to a conversation when a custom field is updated. For example, you could add a comment when a deal size, due date, or office location changes, to give more critical context to your teammates.

Related products:ScalePremier
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    Forum|Forum|24 days ago
Feature UpdateMay 3, 2023

Easily manage inbox access with Teammate Groups

With Teammate Groups, you can now create centralized lists of users to manage Workspace and inbox access. Instead of manually granting individual access, you can add individuals into the relevant Teammate Groups, which will give them access to any associated inboxes and conversations.Learn more about Teammate Groups.

Related products:StarterGrowthScalePremier
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    Forum|Forum|24 days ago
New ReleaseApr 29, 2023

Use company tags across multiple Workspaces

For processes that span multiple Workspaces, you can now apply company tags. Company tags enable you to more easily automate rules and measure analytics across all Workspaces.

Related products:ScalePremier
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    Forum|Forum|29 days ago
New ReleaseApr 21, 2023

Automatically sync your call and voicemail data to Front with the Cordless integration

Cordless provides transcript-powered conversational intelligence that enables you to supercharge your customer support teams and voice workflows. The Cordless integration syncs call activity, recordings, and voicemails to your Front inbox. Learn more: Cordless integration How to enable and use the Cordless integration

Related products:GrowthScalePremier
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    Forum|Forum|1 month ago
Feature UpdateApr 21, 2023

Apply the right tag more easily

We’ve made some enhancements to make it easier to apply the right tag to a conversation. Now when you search through a conversation’s tag menu, you’ll see more of the tag’s name. If you use nested tags, the parent tag will now be collapsed as you search, so you can more easily find the right subtag.

Related products:StarterGrowthScalePremier
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    Forum|Forum|1 month ago
Feature UpdateApr 14, 2023

Quickly view your schedule from a calendar invite on Front’s mobile app

You can now view your schedule from an invite opened on Front’s mobile app to see how the meeting fits into your day. Select View calendar within the invitation to see the event populated on your calendar. From there, you can then swipe through to see your schedule on different days.

Related products:StarterGrowthScalePremier
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    Forum|Forum|1 month ago
Feature UpdateApr 7, 2023

Contact the right person every time with this update

You’ll now see different shading for internal and external contacts when composing emails, based on the domain you’re sending from. This makes it easier to recognize if you’ve accidentally included an external contact instead of a teammate.

Related products:StarterGrowthScalePremier
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    Forum|Forum|1 month ago
Feature UpdateApr 7, 2023

See pre-chat form responses in context

When a website visitor fills out the pre-chat form in the chat widget, the responses will now be visible to teammates within the chat conversation.

Related products:StarterGrowthScalePremier
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    Forum|Forum|1 month ago
New ReleaseApr 7, 2023

Work more efficiently in Front with the Levity integration

Levity makes it easy to train a custom AI on your own data to automatically process text, images, and PDF documents from Front conversations. Levity can read your incoming messages and apply your custom tags automatically. You can train Levity's AI with a few examples of your own data and integrate via Front automation rules. As a result, you will save time, your inbox will remain organized, and you can reply to the most important messages faster.Learn more:Levity integrationHow to enable and use the Levity integration

Related products:GrowthScalePremier
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    Forum|Forum|1 month ago
Feature UpdateApr 4, 2023

See higher priority information in your conversation list

Now as you scan your conversation list, you’ll see higher priority items below the subject line. You’ll see a snippet of the latest unread message or comment in the conversation (even if there is a message draft), so you can quickly determine if the customer or your teammate has followed up.

Related products:StarterGrowthScalePremier
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    Forum|Forum|1 month ago
Feature UpdateMar 30, 2023

RSVP to calendar invitations on your phone

You can now use Front’s mobile app to respond to calendar invitations on the go by selecting Yes, Maybe, No, or Send note.  

Related products:StarterGrowthScale
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    Forum|Forum|1 month ago
Feature UpdateMar 30, 2023

Easily keep Teammate groups updated with Okta groups

Once you’ve set up user provisioning with Okta, you can now automatically sync Okta groups to Front Teammate groups and use them in any of your rules. This reduces the headache of keeping track of who needs to be added or removed from Front, while also preserving your rules setup as teammates come and go.

Related products:Scale
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    Forum|Forum|2 months ago
New ReleaseMar 14, 2023

New integration: Ringover

Ringover's Front integration allows you to use your cloud phone dialer directly in your inbox, making it easy to chat with contacts over the phone or via SMS using your Ringover phone number. Conversations from Ringover are automatically logged in Front, capturing all important details, from timestamps and audio recordings, to agent notes, call tags, and more.Learn more: Ringover integration How to enable and use the Ringover integration

Related products:GrowthScale
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    Forum|Forum|2 months ago
Feature UpdateMar 14, 2023

Enhanced UpBrains AI integration

The UpBrains AI integration now allows you to generate responses to conversations using ChatGPT. This complements the existing capabilities of the integration, including the ability to recognize and read text from PDFs, images, and handwritten copy in more than 30 different languages.

Related products:StarterGrowthScale
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    Forum|Forum|2 months ago
Feature UpdateMar 14, 2023

Teams is now Workspaces

We’ve renamed our Teams feature to Workspaces. The feature’s functionality has not changed; you can still use Workspaces to divide up your inboxes into separate spaces with their own workflows, analytics, and resources such as tags or message templates.

Related products:Scale
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    Forum|Forum|2 months ago
Feature UpdateMar 13, 2023

Bulk edit teammate custom fields across your whole company

We’ve added support for bulk edits of custom fields on the company level. You can now export custom fields for all teammates and then import a CSV to bulk edit them in the Teammates tab.

Related products:StarterGrowthScale
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    Forum|Forum|2 months ago
Feature UpdateMar 10, 2023

Improved table selection in your messages

You can now click and drag to select any set of cells in a table within your message, so you can easily copy and paste that selection.

Related products:StarterGrowthScale
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  • Javier - Developer Relations
    Forum|Forum|1 month ago
Feature UpdateMar 9, 2023

Additional conversation list filtering is now available

We’ve expanded our conversation list filters, so you can quickly hone in and prioritize specific conversations in more of your inbox sections. In addition to existing filters for team inboxes and views, now you can filter by a specific tag or assignee for the following sections: your top-level inbox tab, assigned to me, shared with me, discussions, and individual inboxes.

Related products:StarterGrowthScale
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    Forum|Forum|2 months ago
New ReleaseMar 9, 2023

Enroll in Front Academy

Front Academy is our new, self-guided training platform. Whether you’re brand new to Front or an experienced user, our courses can help you get more from your Front experience.These on-demand courses are perfect for: Setting up Front for your company Improving daily workflows with best practices Deep diving into specific features to uplevel your knowledge Visit Front Academy here.

Related products:StarterGrowthScale
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    Forum|Forum|2 months ago
New ReleaseMar 6, 2023

Centralize access to all your data with the Boost.space integration

Boost.space is a data centralization integration that syncs data from Front into Boost.space for analysis and connections to other data sources. Learn more: Boost.space integration How to enable and use the Boost.space integration

Related products:StarterGrowthScale
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    Forum|Forum|2 months ago

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