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We’ve made new improvements to the Dialpad integration: 

  • Updated permissions: Company admins will be the only ones that can set up channels now. They will be able to add all phone numbers, including personal lines to Front.
  • Queued calls support: We will now show queued calls within Front! This means that if a call center or department has call queues set up, we will show when a call is queued and waiting to be assigned to a user to ring.

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