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moshoodsikiruRookie

How to query conversation by type on the api

Is there a way to fetch/list only intercom conversations using the conversation api ?

Product MarketingCommunity Manager

Front Chat has been redesigned for a better experience for your teamFeature Update

Front Chat has a new look and feel that’s optimized for synchronous communication, so your team can easily respond to website chat visitors in real time.

jackFronteer

Programatically connect email channels to Front

As an admin, can I connect O365 email channels (private inboxes, shared inboxes, and distro lists alike) to Front programmatically through the API without touching the Front UI at all?Use case: a customer is migrating from Gmail to Outlook and making a domain change to all their email addresses, and they’re looking for the best way to reconnect all these channels to Front. If it’s not possible to do this programmatically, will they have to re-connect each channel by hand?

kirkatdivvyRookie

Getting Recent Conversations & Conversation Messages

I’m attempting to get conversations for the last day and see that the “List Conversations” returns conversations sorted by most recent first. But there’s no great way of validating recency. I’ve resorted to pulling all messages for each conversation and checking to see that at least 1 message was created within the last day.Seeing as the List Conversations endpoint is doing some sort of server-side sorting with an updated_at property, is it possible to expose that so I can key off of it at as well? This would also be helpful when searching conversations too.Or if there’s some other way of getting this information please let me know. Thanks in advance!

Javier - Developer RelationsCommunity Manager

The Front UI Kit is officially released!Plugin Update

The Front UI Kit is now officially out of beta! The Front UI Kit a set of React components that help you build plugins. The Front UI Kit includes buttons, menus, date pickers, and many other useful and common plugin components. Using the Front UI Kit should help you save on development time and provide your plugin users a set of well-tested and familiar components to interact with.Learn more on our Developer Portal.

MathewRookie

General Discussion

NetSuite

I’ll be working on NetSuite > Front.Just starting up the post, here!

Javier - Developer RelationsCommunity Manager

Everything you need to know about ideation on the Front Community

At Front we’re constantly looking for ways to improve our product, and direct feedback from customers is the primary driver of our product roadmap. The ideas portal below is the best way to share product feedback with our product team. Guidelines for submitting Ideas:Be sure to search for similar ideas that have already been posted. This helps to avoid duplicates and will save you time from typing out a new Idea. You can comment on an existing Idea to add additional details that would be helpful for our team to consider. Be as detailed as possible: when describing your idea, please provide as much detail as possible, including example use cases and why the feature would be valuable to you. This helps our product team better understand the potential impact of your idea. Submit one idea at a time: this makes it easier for our product team to review and track the progress of each idea. Our product team reviews submitted ideas on a weekly basis, and you’ll automatically receive an email n

elviskahoroRookie

Add ability to navigate lists via keyboardNew

Whenever I’m tagging a conversation, navigating message templates, or any list for that matter, I’m unable to use CTRL-N and CTRL-P to move up and down the list. I’m forced to use the arrow keys which also breaks ergonomics. Google chrome, a number of mac apps, and most developer tools have support for list navigation using CTRL-N/P. Should be easy to add since the keybinding action already exists. Again, it might seem trivial but when you do these actions hundreds of times a day it makes a difference. Anyways just hoping folks from the devrel team can relate.

elviskahoroRookie

Focus on the composer after exiting message template window via keyboardNew

When composing a message, if I open up the message template window and decide to not insert a message but instead exit the window with `ESCAPE` for example. The composer window does not get refocused and I have to use the mouse to click into the composer window so I can continue replying to someone. This breaks ergonomics pretty badly for me since I have to leave the keyboard to use the mouse, ik on the surface it seems small but there are days when I reply to 300+ messages so these things add up.

Javier - Developer RelationsCommunity Manager

Meet the Community | Introduce Yourself!

Howdy all! My name is Javier and I lead the Developer Relations team at Front. Super excited to learn about everyone’s experience building integrations on Front, and to see how we can take the Front Platform to a better place together. In my spare time, I enjoy travel, motor racing, and cooking. We’d love for you to introduce yourselves in the comments below!Welcome to our community

jackFronteer

Programatically connect email channels to Front

As an admin, can I connect O365 email channels (private inboxes, shared inboxes, and distro lists alike) to Front programmatically through the API without touching the Front UI at all?Use case: a customer is migrating from Gmail to Outlook and making a domain change to all their email addresses, and they’re looking for the best way to reconnect all these channels to Front. If it’s not possible to do this programmatically, will they have to re-connect each channel by hand?

kirkatdivvyRookie

Getting Recent Conversations & Conversation Messages

I’m attempting to get conversations for the last day and see that the “List Conversations” returns conversations sorted by most recent first. But there’s no great way of validating recency. I’ve resorted to pulling all messages for each conversation and checking to see that at least 1 message was created within the last day.Seeing as the List Conversations endpoint is doing some sort of server-side sorting with an updated_at property, is it possible to expose that so I can key off of it at as well? This would also be helpful when searching conversations too.Or if there’s some other way of getting this information please let me know. Thanks in advance!

Developers

Community topics about Front APIs and SDKs

Welcome

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Developer Q&A

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