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Javier - Developer RelationsCommunity Manager

Meet the Community | Introduce Yourself!

Howdy all! My name is Javier and I lead the Developer Relations team at Front. Super excited to learn about everyone’s experience building integrations on Front, and to see how we can take the Front Platform to a better place together. In my spare time, I enjoy travel, motor racing, and cooking. We’d love for you to introduce yourselves in the comments below!Welcome to our community

80027

12 hours ago

Maxime HaudebertFronteer

Developer discussion

Post automatic comments in your JIRA issues when linking them in Front

This will help you make sure a Front conversation being linked to a JIRA issue will not go unnoticed. The idea here is to leverage our JIRA connectors through an app request rule that will automatically post comments in JIRA issues when those are linked to a Front conversation. Here’s how your rule should look like: This rule will trigger on app objects being added to a conversation, will check that the added app object is a JIRA issue, and will post a comment in that JIRA issue This is the dynamic variable used to determine if the added app object is a JIRA issue This is the dynamic variable used to extract the JIRA issue key used to post the comment The comment body referencing the conversation ID to link JIRA users directly back to the conversationComment body:{"version": 1, "type": "doc", "content": [{"type": "paragraph", "content": [{"type": "text", "text": "New report for this issue (automated message)", "marks": [{"type": "link", "attrs": {"href": "https://app.frontapp.com/open

472

13 hours ago

marie_chardonFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-8659New

added idea PRD-I-8659 HDS Compliance — Idea submitted in AHA and pushed to Insided via API

15 hours ago

NickRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-8657New

added idea PRD-I-8657 Allow Rule Set variables to match anything — Idea submitted in AHA and pushed to Insided via API

1 day ago

AndyFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-8653New

added idea PRD-I-8653 Add Support for Filtering by Sender in 'Message Arrives in Inbox' Advanced Notification conditions — Idea submitted in AHA and pushed to Insided via API

1 day ago

ngallisConversationalist

Product Q&A

Save on my desktop - Files attachment

We'd like to save the files contained in an email to a folder on our company server or to a folder on my desktop. Unfortunately, the only option we've found is drag and drop.Is there a button to ‘Save as’ and choose the location where the file is downloaded ?Thank you for your help.

194

1 day ago

RichFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-8650New

added idea PRD-I-8650 Live dashboard - Ability to see number of sent messages — Idea submitted in AHA and pushed to Insided via API

1 day ago

OrianneRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-8649New

added idea PRD-I-8649 Conversation custom field — Idea submitted in AHA and pushed to Insided via API

2 days ago

jakeFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-8648New

added idea PRD-I-8648 Add headers to Client Credentials flow in Connectors — Idea submitted in AHA and pushed to Insided via API

2 days ago

alec_badilloConversationalist

Workflows discussion

View history of changes to email subject Front

Hello,Is there a way to view history of changes to email subject Front? to see who updated the subject title.

803

2 days ago

ngallisConversationalist

Product Q&A

Save on my desktop - Files attachment

194

1 day ago

alec_badilloConversationalist

Workflows discussion

View history of changes to email subject Front

Hello,Is there a way to view history of changes to email subject Front? to see who updated the subject title.

803

2 days ago

twilanswerConversationalist

Developer Q&A

Is there a way to link to compose an SMS?

I’m looking for a way to include a link that users can click on to compose a new Twilio SMS in Front. Ideally it would work similar to clicking the phone number on a contact record (where it opens a compose window with the To: field already pointing to the phone number. Is this possible today? It would be great if it was possible to just have a link like app.front.com/compose?type=sms&to=1234567891 but I’m also open to using the core API to create a new conversation and then link to that conversation.

1003

6 days ago

ngallisConversationalist

Product Q&A

Auto-assign by Account (Back-up)

We have created a rule which automatically assigns an email from a customer to a member of staff.However, this rule does not take into account back-ups in the event of an agent's absence. Is it possible to include a rule that modifies automatic assignments in the event of absence ?Thanks for your help !

321

8 days ago

ngallisConversationalist

Product Q&A

Front x Outlook Highlight

My department works on Front but not the rest of my colleagues. We used to use ‘tags’ (like “@Name”) in Outlook to highlight emails to the colleagues concerned. Is it possible to tag in a Front Front and have it visible in Outlook for another user or client ?

131

8 days ago

aholtConversationalist

Product Q&A

Multiple users with same default channel

We have a sales@ email address that comes to a shared inbox. When individual members of the team respond to the emails that come to that inbox, we want the “From” field to show ONLY sales@, not the individual’s name or email address as an ‘on the behalf of’. How do I set that up?

221

9 days ago

jettRookie

Get started on Front

Duplicate Rules and Macros

Is there a way top duplicate rules and macros? It’s frustrating to create rules all over again and they are pretty similar.

121

13 days ago

cole_madrayConversationalist

Workflows discussion

Making Sending Messages in Chat Less Cumbersome

I have two minor gripes about front chat and was curious if anyone knew of a workaround. After replying replying to a chat message directly from a chat inbox it assigns it to the person replying and the chat disappears as it moves from the chat inbox to the teammates assigned inbox. This is minor but it is annoying to have to reply → click to your assigned inbox and find the message → continue conversation. Is there a better workflow there? We have ticket statuses enabled for our chats. Once you have replied and you are actively chatting with a customer it is a bit annoying to have to constantly select the “send as open” option from the dropdown when replying. Is there a workaround there without having to change your default send option in personal preferences? Ideally we would like to be able to quickly chat back and forth with a customer without having to manually select a send option or have the chat disappear and reappear when sending as resolved. Any help is much appreciated.

173

13 days ago

pete604Conversationalist

Product Q&A

New to front and looking for consultant.

Recently transitioned to front after 5 years with Trengo. I am looking for someone to consult with me to make full use of front and to streamline our communications. TBH my hard drive is full and doing a brain format is not possible. I have more pressing matters to attend to so would prefer to hire someone experienced in setting up front to work better for me and save myself the stress and learning curve. Fairly straightforward use for us so I think someone with knowledge and experience could tune us up quickly. If you are anyone you know would be interested please drop me a message. Would really appreciate it.

483

14 days ago

harryHelper

Workflows discussion

Rules within a Custom View

Hello, I use a custom view to alert me when we have staff working on conversations in the wrong in box which works great. I move the conversation off to the correct in box but would like to add one more step. To track these wrong in box conversations (stats purposes) I’m now placing a tag on them manually. Is it possible to build a rule using the view settings to add a tag automatically? The rule would add the tag 📫 to any conversation captured by the settings for the view I have set up. Is this possible? Thanks, Harry

211

15 days ago

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