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Developer Q&A

Ask technical questions about the Front Platform

  • 311 Topics
  • 662 Replies
311 Topics
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Developer Q&A
When to post in this forum versus contacting Support

This forum is the primary way to receive API assistance. Post questions about our APIs and SDKs in this forum. Posting questions in our Developer Q&A allows other developers to learn from your question and allows the broader developer community to suggest innovative solutions or respond with follow-up questions of their own. However, there are times when you should contact Front Support instead. These include:Reporting bugs or performance issues When you need changes made to your Front account When you need to share private information to troubleshoot a problem  If your issue does not fall into one of those categories, then please post in this forum. Rest assured our Support Engineers and community gurus will see your question and respond before you know it!

3920
Javier - Developer Relations
1 year ago
tchristler
tchristlerConversationalist
asked in Developer Q&A
Chat Widget Placement

I have a few questions about the chat widget:Is it possible to swap out the current icon for one of our own? Is it possible to have customize the icon and have the ability to show/hide, move the chat bubble around or only show it on specific pages?Thank you!

834
smerel
11 hours ago
daniel_ortega_ngl
daniel_ortega_nglConversationalist
asked in Developer Q&A
Transfer/Separate Comments

Is it possible to separate comments, whether from an original comments or from two merged conversations?

174
blakeman
2 days ago
userservice
userserviceEnthusiast
asked in Developer Q&A
draft failure-can't connect to your mail server-team can't email

Team is receiving a draft failure error when trying to send emails?Only one of my gmail channels is having this issue, other gmail channels are not having this. And this channel is working fine on its own. I can send emails in this gmail but in Front I can’t. 

241
R
19 days ago
roofquotes
roofquotesConversationalist
asked in Developer Q&A
Application Channel Help Needed!

Hey everyone, I'm working on setting up an Application Channel to connect to my backend for sending and receiving messages. I'm trying to understand the setup(using the template to help understand), but it feels like the guide leaves out some key details. Here are a few questions I have:When configuring the Channel Type in my app, what exactly is the difference between ‘Contact Types’ (Email, Phone, Custom)? When adding the channel to my workspace, it asks for a token. What value should this be for the template to work correctly?   This might relate to question 2, but every time I add the new channel, I immediately get an error that says, “Our access to this account was revoked. New messages will not be imported until you reauthorize,” with a “Reauthorize” button. Clicking it doesn’t trigger anything on the server side, and I’m not seeing any issues in the console logs I added. Any ideas on how to resolve this?   Excited to make Front a core tool for our team!

261
justin
20 days ago
ralphbll
ralphbllRookie
asked in Developer Q&A
Why am I unable to add a Channel?

I am unable to add a Channel as the app states I have reached my limit, but in the attached image you will observe that I have no Channels. What am I doing wrong?   

121
jason
23 days ago
briancore
briancoreConversationalist
asked in Developer Q&A
subscribe to context events without React

The documentation mentions that React is not needed, but there aren’t any examples of subscribing to context events without using React, so I’m hoping you can point me in the right direction.Is there a simple way to use the sdk without React for sidebar plugins? Preferably, a way to include a script directly on a page (without a build step) and then subscribe to events.Something similar to this would be great:<script type="text/javascript" src="https://dl.frontapp.com/libs/frontjs.min.js"></script><script>Front.contextUpdates.subscribe(context => { switch(context.type) { case 'noConversation': console.log('No conversation selected'); break; case 'singleConversation': console.log('Selected conversation:', context.conversation); break; case 'multiConversations': console.log('Multiple conversations selected', context.conversations); break; default: console.error(`Unsupported context type: ${context.type}`); break;

582
briancore
29 days ago
L
lifanConversationalist
asked in Developer Q&A
Webhook events sometimes come with empty tag list

Hi, we setup the webhook to receive inbound events. We also have rules on Front to tag each conversation based on its channel. The rules work well on tagging.However, we have some hiccups on the webhook. In the ideal case, once there is a new conversation, the rule tags the message, our webhook receive the inbound events about the message and the event comes with tag list, so we can route it to proper processors. However, we sometimes receive the inbound events with empty tag lists, therefore I cannot do the proper routing for the next step. It appears the tagging happened after Front server send out the event to our webhook.Anybody knows how to fix this?

503
justin
30 days ago
rye_bread
rye_breadConversationalist
asked in Developer Q&A
Twilio WhatsApp Messaging Templates

Hello, I am assessing whether Front will work for my business use case. I need to use a number of Twilio WhatsApp channels for my clients all of which are Business accounts. Business accounts have some limitations around messaging and messaging windows and as a result need to use pre-cleared message templates when sending messages to users outside of a conversation window. Does Front support sending Twilio message templates via the Front API?Additionally does Front support web hooks for listening to messages (both inbound and outbound messages to the channels?Thanks!

10014
E
1 month ago
rye_bread
rye_breadConversationalist
asked in Developer Q&A
Using Front with Twilio Whatsapp Channel

I am looking to setup on Front to allow agents to view conversations happening in WhatsApp Business accounts that I manage as well as handle quick questions with my API so that agents do not need to handle those types of questions. I have already added the channel but am confused as to how to send messages to users via Front or if I should be sending messages via the Twilio SDK and Front will just sync with Twilio through the channel. Usually platforms like Front have a webhook that I have to plugin to my WhatsApp sender in twilio but that documentation/requirement does not seem to be present for Front? 

949
jason
1 month ago
allene
alleneConversationalist
asked in Developer Q&A
Front Analytics API - First Reply Time

I am looking to retrieve the First Reply Time for messages via the Analytics API. Maybe I am missing something, but this doesn’t seem to be available in the .csv downloaded. Is there a way to pull this metric via the API?

432
Maxime Haudebert
1 month ago
lucas
lucasRookie
asked in Developer Q&A
How can I get the chat_id of a telegram user, who started a conversation with my bot

I created a Telegram bot, linked to my inboxes, and I’m developping a custom integration to send advanced Telegram messages, how can I get the chat_id of this conversation (Telegram-one), so my integrated plugin can retreive it on the current/opened conversation?I managed to get the @username, I have my Telegram bot tokens, but no way to get the chat_id.

541
R
1 month ago
guillaume
guillaumeHelper
asked in Developer Q&A
Create an email with the Reply-to property

I want to send an email using the frontapp api. When the recipient of that email reply to that email, I want him to send that reply email to someone else. How to I set that Reply-to property when I create an email in front? This is the email header I want to set a value for: https://www.getresponse.com/help/reply-to-field.html

732
guillaume
2 months ago
O
odarkthirtyRookie
asked in Developer Q&A
Chatbot Initial Message

Love all the new chatbot features - but when using chatbot a message is automatically hovering over the chat widget - is there a way not to have that and only have the chatbot start when a user actually opens the chat? It is quite annoying for customers to have a big bubble showing if they have no intention of chatting.  

2002
taryn
2 months ago
hello
helloRookie
asked in Developer Q&A
Publish Our App

We want our application to be used as public. That's why we filled out your form and sent it, but we haven't received a response from you for a long time. https://app.frontapp.com/oauth/authorizeWe do not want to receive this warning during authorize. We would be happy if you could help us. 

131
Javier - Developer Relations
2 months ago
K
kevinyConversationalist
asked in Developer Q&A
Recipient clarification for custom channel outbound messages

I’m currently using the custom channel API to send messages into a channel. When replies are made, we get a call on the outbound endpoint. I would like further clarification on what the recipients array is supposed to represent in the payload of that outbound call. It looks like there can be two recipients, with roles “from” and “to”. If I want the user handle of the original message that started the conversation, is it reliable to pull the recipient with role = “to”? Or is that meant to represent something else? Thanks!Kevin 

212
K
2 months ago
scott
scottRookie
asked in Developer Q&A
How to change the size of the chat widget's close button on mobile?

Good morning,When using front’s chat widget, the size of the close button is very small making it difficult to close when on mobile. This is particularly bad because if you miss the `x` button it opens up front chat.Is it possible to change the size, maybe by passing an option to `window.FrontChat("init", { … }` or by styling with css? Thanks,Scott attached below - a screenshot of the small `x`: 

1181
R
2 months ago
K
kevinyConversationalist
asked in Developer Q&A
Testing environments and api tokens

If we’re using api tokens, what’s the preferred way to handle different environments like staging and production? I would want to ideally create separate tokens based on what data they can access, but it looks like access control is not that granular. If I create a token with “shared resources” access, it basically gives access to everything that is shared. Should we be creating a different workspace instead?

463
R
2 months ago
D
d.herrmannConversationalist
asked in Developer Q&A
Can i download a message (email) as msg file via Core API?

Hello, I want to download a message (email) as msg file-type via Core API. It’s possible?

422
D
2 months ago
amberlyb
amberlybEnthusiast
asked in Developer Q&A
Front API & Contacts

Hi! I have a few questions/comments: Is there a way to export Front contacts just from individual Lists or Accounts, rather than the entire contact list only?  Can Front’s AI suggest changes to contact details, such as:When the contact name format is "Last name, First name" and switch them around Suggest the job title in a signature as their description Suggest the phone number in a signature as phone (and allow extensions)From Front’s API, getting contact details returns "handles" which is a list of all emails and phone numbers in one field. It would be great to get emails and phone numbers separately—even better if there was a "primary" email address.Thanks for the help! 

451
jason
2 months ago
K
kevinyConversationalist
asked in Developer Q&A
Async message creation

We want to use channels to support facilitating messaging in our app. At first, it looks like custom channels could work pretty well. The only issue is that when a message is first created by the “Receive custom messages” endpoint, we can’t immediately follow up with a query to get the message and conversation id because the message creation is apparently asynchronous. That would make our implementation more complex because we would have to retain the body of the message on our side in order to play back what was sent by the user while we wait for the message to completely flow through Front’s system. Would this be any different if we used application channels instead of custom channels- is the message creation also async when using the “Sync inbound message” API? Thanks!

985
justin
2 months ago
zoe
zoeRookie
asked in Developer Q&A
Create new draft API endpoint

Is there an API endpoint that would allow me to create a new draft?

281
justin
2 months ago
Dinesh
DineshRookie
asked in Developer Q&A
Need Help - Pretty Urgent

Hey,We tried setting up a standard email address in Front and when we tried to authenticate using Gmail account. We Receive the following Error.Despite the fact that in google admin console. - Front is added as a trusted app. The error exists. Please do help.

251
justin
2 months ago
JohnW
JohnWSmart Cookie
asked in Developer Q&A
Website Form Submission to a Forms Channel using Gravity Forms

Can Forms Created in Gravity Forms be used with Front’s Forms Channel?  We’re in the process of updating our website.  We currently use Gravity Forms to build forms and collect contact and quote requests.  “Ideally,” we would like to continue to use Gravity Forms, with Front’s “Form Inbox” functionality.  Is it possible to use Gravity Forms with Front’s Forms Channel?Related:  I was surprised neither Gravity Forms nor any other Web Forms solution was present in Front’s Integrations Directory.

693
JohnW
2 months ago
Icarus
IcarusConversationalist
asked in Developer Q&A
How do you actually set the value of a custom Account field?

I’ve added a custom Account field. But it has no value. How do I actually set the value? I can’t find this anywhere, and the documentation says nothing about it.I was under the impression a custom field for the Account itself allows you to set a global field value that can be added into signatures, for example.

575
Andy
3 months ago

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