Ideas
Product Updates
Events
Academy

Home
Discussions
Developers
Developer Q&A

Developer Q&A

Ask technical questions about the Front Platform

123 Topics
211 Replies

When you subscribe we will email you when there is a new topic in this category

123 Topics

Recently active

Most replies Most views Newest first

Javier - Developer RelationsCommunity Manager

published in Developer Q&A

When to post in this forum versus contacting Support

This forum is the primary way to receive API assistance. Post questions about our APIs and SDKs in this forum. Posting questions in our Developer Q&A allows other developers to learn from your question and allows the broader developer community to suggest innovative solutions or respond with follow-up questions of their own. However, there are times when you should contact Front Support instead. These include:Reporting bugs or performance issues When you need changes made to your Front account When you need to share private information to troubleshoot a problem If your issue does not fall into one of those categories, then please post in this forum. Rest assured our Support Engineers and community gurus will see your question and respond before you know it!

asked in Developer Q&A

How to check that email was not delivered via API(email is not exists or invalid)

I want to know for sure that email was delivered, if so I consider it as successful send, no action required if not I need to do some stuff.How can I check that email was not delivered through API

Front DeveloperFronteer

asked in Developer Q&A

Replying with email to a custom channel

Hi there, When sending a message to a custom channel via the API (https://api2.frontapp.com/channels/{channel_id}/incoming_messages), is it possible to set an email address that should be replied to for when a user in Front tries to reply? Or, is there a better way of sending messages to Front as if they were an email? My use case is a customer filling in a form on our website, which triggers sends a message to front (currently a custom channel) - our team will then action the request & reply to the message, which I'm expecting to be delivered via email to the initial customer.

apepinRookie

asked in Developer Q&A

Light body of message through core API

Hello, I am trying to retrieve the light body of the message (i.e the last message without the former messages). I saw that you had something similar with the API on your end but it seems that there no such thing with the CoreAPI, is there any way I can come any closed to this ? I will suggest it through the product form. Thanks,Best regards,

arvindRookie

asked in Developer Q&A

Get Token from Plugin SDK

Building a plugin using the plugin SDK and now I need to use the Core API to create a comment on a ticket. Instead of handling API Tokens or going through the OAuth dance, is it possible to just get an appropriate token from the Plugin SDK to use for Core API requests?

apepinRookie

asked in Developer Q&A

Import a message in an existing conversation using the API

Hello, How can I import a message into an existing conversation using the API ? We are trying to make a chat-like interface with which our client will send mail that should be imported through the FrontAPI Thanks, Best regards,Anthony

jchadwickRookie

asked in Developer Q&A

Logic to determine recipient list

Can you elaborate on the logic used to determine the recipient list (To, CC, BCC) of a new message in an existing conversation? Also, is there an API endpoint to retrieve this list of recipients? Currently we are retrieving the last message in the conversation, but that does not always include everyone who has been involved in the conversation.

zirrRookie

asked in Developer Q&A

Get all contacts in conversation

We have a custom channel. In that channel there are conversations, threaded by a custom hash (all messages in the conversation have the same `thread_ref` in metadata). Typical conversation has 3 participants:a team member a user a bot, whose messages are imported using https://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages I have a conversation ID, and based on that I need to get all conversation participants.https://dev.frontapp.com/reference/get-conversation-by-id -- get the teammate and one of the other participants (based on the most recent message) https://dev.frontapp.com/reference/get_conversations-conversation-id-followers -- only gets the team memberHow do I get all the participants?

laia_gasparin_uc2222Rookie

asked in Developer Q&A

Plugin sdk - region impact

We’ve developed a side bar web app using your plugin and is working well in an account hosted in EEA. We want to use the same app based on your plugin to be used in an account hosted in US and used in Canada. Is there any change we need to take care of? Will it work without any change?

asked in Developer Q&A

Authenticate a specific user against a plugin / verify user in plugin context

I would like to know if I can have front to authenticate a user against a front plugin. The plugin does receive an auth_secret but it is a global value and can easily be traced in the http inspector.Is there an option to have an auth_secret per user that only that user can see?How secure is the `tea_XXXX` id I can find in `context.teammate.id`. I think that these don’t seem to be not visible / guessable on the front end?Basically, how sure can I be that in the context that my plugin receives, the teammate is actually the currently logged in front teammate and that the context has not been tampered with? Thanks,Tilmann

vanessa_deanRookie

asked in Developer Q&A

API tokens and webhook API secrets

Are API tokens and webhook secrets created at the org level or tied to a specific account? For example, if I leave the company and my Front account is deactivated, will the API tokens and secrets that I’ve created still be active and valid?

zqushHelper

asked in Developer Q&A

Help need with script that creates new List and appends contacts to it from a txt file

With help from AI, I have managed to create this python script with the intention to be able to import a txt file containing a list of email addresses and append those emails to a newly created group (list). Here’s how it runs:The user is asked to input the name of the input file. e.g. test.txt. The file contains a list of emails, one email per line The script lists the existing Groups in frontapp and asks the user for the name of the New Group. If the users picks an existing name, the user is asked to choose another name. After the user chooses a name for the new group, the script runs a check to see if the emails exist in Frontapp. If it doesn’t exist, it creates a new contact giving it the name “New Contact”. The script should then append the existing and new contacts into the New GroupStep four is what I have a problem with. The script does everything, but for some reason, it is failing to append any existing contacts to the New Group. For new contacts however, it works fin

asked in Developer Q&A

API endpoint for Conversation/Message opened?

Is there an API endpoint for Conversation/Message opened.This datetime is referenced in the Analytics Report for Handle Time.

danielrsennaRookie

asked in Developer Q&A

API List inbox conversations status deleted

Hey everyone, I’ve been trying to use Front API to list deleted conversations from a specific inbox (to be more specific, conversations within inbox spam, which mean they were already deleted on Gmail when brought to Front). When I (manually) copy a conversation id from the inbox spam and use the Get Conversation endpoint, it does bring me the conversation and its status show “deleted”. However, when I use the List inbox conversations endpoint it does not bring me any deleted conversation, even when passing the query parameter (q=deleted) as suggested in Front documentation. I have tried the Search conversations endpoint as well, as suggested in this post, but still without success. Can anyone help me please? Also, both conversations moved to Trash in front and conversations which were already deleted on Gmail when brought to Front (becoming Spam in Front) have the “deleted” status, is there no way to differentiate them? Thank you :)

apepinRookie

asked in Developer Q&A

Search Accounts with name API

Hello, Is it possible to search an account with the account name (or any custom field) instead of the account ID in the Front API ?Thanks,Best regards,Anthony

pawansharmaRookie

asked in Developer Q&A

How To Integrate Front Api with Asp.net Core 6 and Azure

How To Integrate Front Api with Asp.net Core 6 and Azure

ViralRookie

asked in Developer Q&A

Sending mail with attachment

HI I am trying to sending mail with attachment throw API but getting some error so please help me

TomtRookie

asked in Developer Q&A

Excluding private conversations and messages

Is there a query that can be passed into the list conversations and/or search end point to exclude conversations (eventually messages) that are is_private?

Rob JiangRookie

asked in Developer Q&A

How to create draft reply with FrontApp API

We used the “Create Draft Reply” https://dev.frontapp.com/reference/post_conversations-conversation-id-draftsIn the API, it requires a channel_id which is only optional when we simply reply the conversation https://dev.frontapp.com/reference/post_conversations-conversation-id-messages Where should I get the channel_id? I want to make sure the channel_id is the same as the inbound message that I creating draft for. I looked through both the conversation and message entity, there is no channel_id.

ViralRookie

asked in Developer Q&A

add attachment message

HelloI am trying to create a conversation with an attachment via API https://api2.frontapp.com/channels/cha_123/incoming_messagesCurrently, I am receiving new messages but without attachments.My code looks like this: {"to": [ "jkkyal@gmails.io" ], "options": { "archive": false, "tag_ids": [ "tag_3d08eq" ] }, "sender": { "handle": "test3masil" }, "body_format": "markdown", "subject": "Send Mail upload RX13", "body": "This is an SMS message with an attached photo of a cat", "metadata": { "headers": { "Content-Type": "multipart/form-data" } }, "attachments": [ "data:image/png;name=cbimage.png;base64,/9j/4AAQSkZJRgABAQEAYABgAAD/2wBDAAgGBgcGBQgHBwcJdISUpTVFVWV1hZWmNkZWZnaGlqc3R1dnd4eXqDhIWGh4iJipKTlJWWl5iZmqKjpKWmp6ipqrKztLW2t7i5usLDxMXGx8jJytLT1NXW19jZ2uHi4+Tl5ufo6erx8vP09fb3+Pn6/8QAHwEAAwEBAQEBAQEBAQAAAAAAAAECAwQFBgcICQoL/8 ]}

ViralRookie

asked in Developer Q&A

Send Message with API

HelloI am trying to create a conversation with tags but getting response is_inbound : false not get any message please help regarding this issue solved check below { "_links": { "self": "https://abcd.api.frontapp.com/messages/msg_1mabcd", "related": { "conversation": "https://abcd.api.frontapp.com/conversations/cnv_abcd", "message_seen": "https://abcd.api.frontapp.com/messages/msg_abcd/seen" } }, "id": "msg_1m5lzwnm", "type": "custom", "is_inbound": false, "created_at": 1681814409.457, "blurb": "", "body": "This is an SMS message with an attached photo of a cat", "text": "This is an SMS message with an attached photo of a cat", "error_type": null, "version": "b43db466d7f0c5dabcd6bd9c2cf0-7291346-1681814409457-7fc4", "subject": "", "draft_mode": "private", "metadata": { "headers": { "in_reply_to": null } }, "author": null, "recipients": [ { "_links"

WayneRookie

asked in Developer Q&A

query conversations message response content download time too long

post man api test content download timeas the illustration above? how can i impove the speed of http response download time ?

MikaRookie

asked in Developer Q&A

Create functionality depending of values within attachment

It has been a bit of a painpoint for us for a long time that rules cannot be built to somehow react values which are within attachments (IF attachment contains {customer.id} THEN add tag {random tag} etc).It’s really often that the critical data is there, in that .xlsx or .pdf file and this situation come in almost hourly basis nowdays.And I mean, technically it should be possible since search in Front does also show values/results which are within attachments.Since building rules is not possible (yet, hopefully), I’d be happy to build this kind of functionality to our own plugin myself, if there would be a way to do it somehow. It seems that SDK doesn’t have this, so are there any other ways?

asked in Developer Q&A

Set conversation custom field when importing message

Hi there,I’m using the import message API (https://dev.frontapp.com/reference/import-inbox-message) to create a conversation in front when a user takes an action on our website. I’ve done that so the message is from the user / a contact, and that the messages can be replied to by our team.When importing the message, is it possible to set a value for a custom field on the conversation that is created? Or will I need to change my workflow to create a conversation first, then import the message to that conversation? The use case wanting to assign the order ID the conversation relates to, to make it easier to find again via the API.Thanks!

asked in Developer Q&A

How to tell if a sent message is a template from API?

Hello, Front displays “Message Templates” as a filter in Analytics, tracking messages that started as a template. How does Front discern these messages? Using the “Get Message” endpoint, we cannot find any data that differentiates a “normal” message from a template message.

1
2
3
4
5

Page 1 / 5

Badge winners

Brandonhas earned the badge Trendsetter
Alexhas earned the badge Trailblazer
jared_quidleyhas earned the badge Trailblazer
glyonshas earned the badge Trailblazer
terencehas earned the badge Trailblazer

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Front credentials

Log in with Front

or

Username *

E-mail address *

First Name *

Last Name

(Private)

Only you and moderators can see this information

*

Job Title *

Company *

User Type (select all that apply) *

Team

Password *

I have reviewed and accept the Front Community Terms and Conditions and the Front Privacy Notice.

I certify that I am not a bug bounty hunter and will not engage in any sort of penetration testing.

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Use your Front credentials

Log in with Front

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK