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Developer Q&A

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Javier - Developer RelationsCommunity Manager

published in Developer Q&A

When to post in this forum versus contacting Support

This forum is the primary way to receive API assistance. Post questions about our APIs and SDKs in this forum. Posting questions here allows other developers to learn from your question and allows the broader developer community to suggest innovative solutions or respond with follow-up questions of their own. However, there are times when you should contact Front Support instead. These include:Reporting bugs or performance issues When you need changes made to your Front account When you need to share private information to troubleshoot a problem If your issue does not fall into one of those categories, then please post in this forum. Rest assured our Support Engineers and community gurus will see your question and respond before you know it!

moshoodsikiruRookie

asked in Developer Q&A

How to query conversation by type on the api

Is there a way to fetch/list only intercom conversations using the conversation api ?

jackFronteer

asked in Developer Q&A

Programatically connect email channels to Front

As an admin, can I connect O365 email channels (private inboxes, shared inboxes, and distro lists alike) to Front programmatically through the API without touching the Front UI at all?Use case: a customer is migrating from Gmail to Outlook and making a domain change to all their email addresses, and they’re looking for the best way to reconnect all these channels to Front. If it’s not possible to do this programmatically, will they have to re-connect each channel by hand?

kirkatdivvyRookie

asked in Developer Q&A

Getting Recent Conversations & Conversation Messages

I’m attempting to get conversations for the last day and see that the “List Conversations” returns conversations sorted by most recent first. But there’s no great way of validating recency. I’ve resorted to pulling all messages for each conversation and checking to see that at least 1 message was created within the last day.Seeing as the List Conversations endpoint is doing some sort of server-side sorting with an updated_at property, is it possible to expose that so I can key off of it at as well? This would also be helpful when searching conversations too.Or if there’s some other way of getting this information please let me know. Thanks in advance!

tomaszRookie

asked in Developer Q&A

Refreshing the access token

Hello,I would like to know if when refreshing an access token (point 4. here : https://dev.frontapp.com/docs/oauth), the previous token is disabled even if his 1 hour lifetime is still ongoing, so there is only one token that is being replaced each time we do a refresh call to your API?Or the previous token is still valid till the end of his 1 hour lifetime ?Thank you in advance for your answer.

Front DeveloperFronteer

asked in Developer Q&A

Ratio of Messages one Sends Through Shared or Individual Inboxes

We would like to start measuring our shared inbox usage compliance, and we want to get insights from an analytics standpoint (volume for instance). We want to look into the ratio of messages one sends (either through Shared Inboxes or Individual Inboxes).

Front DeveloperFronteer

asked in Developer Q&A

API Help with analytics and exporting private inbox data

I am working on using the Front API to get some data we need into our BI Tool to analyze it, but I have a few questions. Basically, I need to get from the API the same data I get if I go to Analytics and get a Message Export. I wasn’t quite able to exactly that in the API so I just need a little direction on where to find it.We will also need the export to contain messages from personal inboxes.

Front DeveloperFronteer

asked in Developer Q&A

Issue with List Events API

We are currently in the process of building an integration with Front. For our use case, we found the `List Events` API here, to be suitable. We want to only list archive events in a certain time window, and for that, we have tried using the `q` parameter, as mentioned in the document, but it doesn't seem to work, the response always contains all the events, irrespective of the query we use. Attaching a few curls we have tried curl --request GET --url 'https://api2.frontapp.com/events?q=types%3Aarchive' --header 'Accept: application/json' --header 'Authorization: Bearer TOKEN'curl --request GET --url 'https://api2.frontapp.com/events?q=after%3A1651470943.000' --header 'Accept: application/json' --header 'Authorization: Bearer TOKEN' Combining the before and after parameters would also be helpful.Looking forward to your help on this.

Front DeveloperFronteer

asked in Developer Q&A

CRM / VoIP integration advice

Do you have recommendations on how one would integrate the following: CRM Phone System Any advice here would be greatly appreciated!

Front DeveloperFronteer

asked in Developer Q&A

Plugin Reply-To Email Address

We utilize our own plugin integration to pull customer data on each inbound data for our sales reps to see.We capture the customer's email address using "emailaddress = context.conversation.recipient.handle;"This is working fine except for our contact forms on our sites. These all send and are properly signed from noreply@domain.com. So we are unable to lookup the customer email in our system... The customer email is set in the reply-to field of the email. Our plugin works as expected as soon as the sales rep hits reply - the front conversation recipient changes at that point to the 'reply-to' address.How can we pull the reply-to address in our plugin from the initial load before hitting the reply button??

Front DeveloperFronteer

asked in Developer Q&A

Raw CSAT data from API

We could not find raw data about the CSAT but only percentages. We need to recover the data of our customers in a raw format… We are used to working in that way with other CRM solutions.We need the same with front. Do you have some guideline or examples as how to recover CSAT raw data?

Front DeveloperFronteer

asked in Developer Q&A

Body Did Not Satisfy Requirements - Zapier

Hi, I am trying to use Front's api to send a reply to a conversation, but am receiving the error "body did not satisfy requirements" I am using webhooks via Zapier to POST to the API. I've included the text below of the inputs- I tried to match everything as closely as possible to Front's documentation. Could you provide any advice into troubleshooting this error? URLhttps://api2.frontapp.com/conversations/cnv_12345/messagesPayload TypejsonDatato"person@example.com"options{"archive": true}signature_id"sig_12345"sender_name"Dale"channel_id"cha_12345"body"test"subject"test message"Wrap Request In ArrayfalseFileUnflattentrueBasic AuthHeadersAcceptapplication/jsonAuthorizationBearer xxxxxxxxxContent-Typeapplication/json

Front DeveloperFronteer

asked in Developer Q&A

Front Events API "after" filtering issue

We've been running into an issue implementing the event sync from Front. While the webhook is working correctly, the alternative sync we wrote using the Events API seems not to respect the after filter in queries. When we make a request to e.g. https://companyDomain.api.frontapp.com/events?q=after:1652647350.45151, rather than getting only very recent events (that was basically the current UTC timestamp when I made the request) we get a paginated response with hundreds of thousands of results. Is this a bug on the Front end, or is there a different syntax we should use to query events after a certain time?

Front DeveloperFronteer

asked in Developer Q&A

Sending Calendar Invites Thru API

We’re hoping to send calendar invites through Front messages. Historically we’ve included the calendar invite as inline to the message using the multipart/alternative property where the invite renders as part of the message, but not sure this is available through the Front API.

Front DeveloperFronteer

asked in Developer Q&A

Question about imported messages and rules

Currently we have a rule for our team that when triggered sends an auto reply to the sender. We have changed something about our setup where this rule is no longer working properly. I am hoping to get some assistanceHere is the specific use case: "A client requests a quote, the php backend sends an email to one of our addresses with the requested quote details. A front rule is triggered to send an auto-reply to the reply to address." Up until now the server for our website has been using phpmailer to send to one our emails, and it sets the replyTo email to the email we want to respond to. The rule is triggered, the auto reply is sent, and it includes the body of the original message in the auto reply. I am told this all works fine. But we are currently making a change to our system and may have to move away from using phpmailer. I have been testing using the front API to send the initial message. My problem is that I can't seem to get a combination of API endpoints and rule configur

Front DeveloperFronteer

asked in Developer Q&A

Replying to a Conversation with the API doesn't auto archive when told

Hey there!Im working on a system in which I want to be able to reply to a conversation in Front, and immediately after, have it archive.Looking at the docs at https://dev.frontapp.com/reference/post_conversations-conversation-id-messages, I should be able to get that functionality by passing "options": { "archive": true }, however it doesn't seem to be working that way.Is there anything I'm doing wrong? Or is there a bug here?Im hitting the endpoint athttps://myDomain.api.frontapp.com/conversations/cnv_12345/messagesWith a json body of { "sender_name": "System - +123456789", "body": "Uhhh Syncing the message??", "options": { "archive": true }}Does this look right?Thanks!

Front DeveloperFronteer

asked in Developer Q&A

Do you have info about sending attachments?

Attachments don't seem to be coming through. Any advice on what might be happening? What datatypes are typically accepted? Right now I'm using data:application/octet-stream

Front DeveloperFronteer

asked in Developer Q&A

What date format to use?

What format are you expecting to receive the created_at datetime? I've tried everything I can think of and I keep ending up with very weird dates on the messages. If I'm converting Date Time objects are you looking for seconds? Are you looking for a date and time without any symbols?

Front DeveloperFronteer

asked in Developer Q&A

Imported messags are being threaded

It appears that messages with different subjects are being "threaded" or "grouped" together. Why is this happening?

Front DeveloperFronteer

asked in Developer Q&A

Importing message into Front not sending the message

We are importing messages via the API from our TMS. Then from inside our TMS, users can "Send Messages" which is equivalent to sending an email. When this process is completed in the TMS, we are expecting this message to be sent to the "to" (recipient) and to show up in Front as a sent message. What appears to be happening is that the message shows up in the Front Inbox but it's not actually being sent to the recipient. Is this because we're using a demo account or is importing a message into Front not the same as sending a new message from Front? What process should we be following to ensure that any email sent from our TMS is sent via Front?

Front DeveloperFronteer

asked in Developer Q&A

Questions about importing messages and retrieving inbox and author IDs

I’m having messages imported via the API. Are the following things I should be fetched from somewhere or are they typically given to us by the user who has authenticated with the integration?Inbox Id Author Id Thanks

Front DeveloperFronteer

asked in Developer Q&A

Automated message triaging

I can't seem to find the information I need to start testing out a use-case for the API. I'd like to create logic to review each message that arrives at an inbox or folder, and then based on some condition, move a message (email) from the inbox to a specific folder along with adding a tag—I think you might call this automated message triaging; sort of like creating a rule with custom logic that can be integrated with my internal systems. Can you point me in the right direction?

Front DeveloperFronteer

asked in Developer Q&A

Best endpoints for accessing emails and sending replies

We are thinking of building a product and we'd love to know to which extent we could communicate our app with the Front API. Basically, we would need access to emails in real time and being able to send replies, that's it. What would be the best starting points to look at from your API endpoints?

Front DeveloperFronteer

asked in Developer Q&A

PHP OAuth 2.0 client example for Front?

Do you have a PHP OAuth 2.0 client example for Front?

Front DeveloperFronteer

asked in Developer Q&A

How to add additional metadata to conversations

Am I able to add additional metadata in anyway to conversations? For example to say that it is related to order ID 123, so that it could be referenced by subsequent API calls. I am considering tags, however this would be a new tag per new message, so we could end up with 100s of these over time.

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