Developer Q&A

Ask technical questions about the Front Platform

  • 96 Topics
  • 158 Replies

96 Topics

Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Developer Q&A

When to post in this forum versus contacting Support

This forum is the primary way to receive API assistance. Post questions about our APIs and SDKs in this forum. Posting questions in our Developer Q&A allows other developers to learn from your question and allows the broader developer community to suggest innovative solutions or respond with follow-up questions of their own. However, there are times when you should contact Front Support instead. These include:Reporting bugs or performance issues When you need changes made to your Front account When you need to share private information to troubleshoot a problem  If your issue does not fall into one of those categories, then please post in this forum. Rest assured our Support Engineers and community gurus will see your question and respond before you know it!

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Javier - Developer Relations
3 months ago
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TomtRookie
asked in Developer Q&A

Contacts list API q parameter

I am attempting to query the contacts list api and including a parameter to only get contacts updated in the last 3 days.   I understand how to construct the UNIX time stamp (I think.)My question is when I do the curl command below and update a single contact in our testing instance of Front I get back all contacts no matter the updated_at date.  Am I misunderstanding how the q works and should I only get a list of the ones that have been updated?curl --request GET \ --url 'https://api2.frontapp.com/contacts?q=\[update_after\]=1679933002.000' \ --header 'accept: application/json' \ --header 'authorization: Bearer <token>'Result for contact when it has not been updated"updated_at": 1679932512.707,Result for contact after I update it"updated_at": 1679933920.514,In both cases I am still getting a list of all contacts.

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12 hours ago
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zirrRookie
asked in Developer Q&A

Get all contacts in conversation

We have a custom channel. In that channel there are conversations, threaded by a custom hash (all messages in the conversation have the same `thread_ref` in metadata). Typical conversation has 3 participants:a team member a user a bot, whose messages are imported using https://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages I have a conversation ID, and based on that I need to get all conversation participants.https://dev.frontapp.com/reference/get-conversation-by-id -- get the teammate and one of the other participants (based on the most recent message) https://dev.frontapp.com/reference/get_conversations-conversation-id-followers -- only gets the team memberHow do I get all the participants?

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3 days ago
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meetings-bio-devRookie
asked in Developer Q&A

Get ID of existing draft

I’m developing a plugin with SDK, where I call external API to generate me a draft body and create or update a draft.If there is no existing draft, I can call context.createDraft to crate draft. This method doesn’t seem to work if a draft already exists. I see from documentation there’s updateDraft method, which requires draft ID.How can I get such ID, if the draft already exists in a conversation?

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3 days ago
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vp-hrRookie
asked in Developer Q&A

Create a new internal discussion draft?

From reading the documentation, it seems clear that the Context API can create new email drafts thought context.createDraft, I can get this to work in a very neat way. However, is this all that the Context API can do when it comes to creating new drafts?I see no info on creating a new internal discussion (https://explain.helloretail.com/xQuRABAe) or comment in a thread via the Context API. Which seems like something that should fit inside the scope of the current context? Instead I have found that the Core API does have the endpoint for creating comments and drafts (emails). However, I still can’t find any info of creating a new internal discussion draft? It also seems like a little bit of a workaround to use the Context API to create a new email draft, Core API to create a new comment. Did I get this right or have I missed something here?  TL;DR question(s): 1. Is it possible to create a new internal discussion drafts via any of the APIs? 2. Can the context API only create new email d

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4 days ago
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ban.nguyRookie
asked in Developer Q&A

Is there a way to get message(s) currently selected by the user using the context API?

Hi, I’m currently working on a plugin that converts email messages to PDFs. To be able to do so, I need to know which messages are currently being selected by the user. However, there does not seem to be a way to list currently selected messages in Front’s context API, and to my knowledge we can only retrieve ALL of the messages inside a selected conversation using listMessages. I would really appreciate if someone could give me pointers on this. Thank you 😄.

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12 days ago
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brodielockett
asked in Developer Q&A

Where can I find detailed documentation for Front's SCIM server?

Hello, I’m setting up provisioning in JumpCloud, and I must enter SCIM details for Front manually.  I’ve made an auto-provisioning token, but I still cannot connect to the SCIM server.  My gut feeling is that the SCIM server has a different base URL than https://api2.frontapp.com, but I’m not sure because I can’t find any documentation. Thanks in advance for any help,Brodie 

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18 days ago
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guypyRookie
asked in Developer Q&A

Replying to conversation with email thread

Hey,When using the Reply to Conversation endpoint, I would like the email thread of the conversation to be added at the bottom of the message. This would provide a behavior similar to replying straight through the Front application.What would be the best way to achieve that? Thanks ✌️ 

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18 days ago
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JérémieRookie
asked in Developer Q&A

Front & Mulesoft - Connections

Hello,I need to know if I can connect Front to the Mulesoft application.The goal is to automatically send 100% of the documents received in Front, regardless of the channel, to Mulesoft, so that we can then read them and connect them to our Home Made CRM (possible from Mulesoft)Outlook can receive the mails, and send them to Mulesoft, but:I don't use Outlook of course Front receives a lot of What's App too, that's why the sending has to be done between Front and Mulesoft directlyThanks for your help! Jérémie

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22 days ago
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ianmiddelkampRookie
asked in Developer Q&A

How to Add / Update Front contacts using plugin sdk

Hello all!I am finding that the plugin sdk does not allow for CRUD operations on front contacts. Is this correct? If this functionality is not available I am assuming I need to work with the core API.Is there a javascript library to work with the core api?

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Javier - Developer Relations
26 days ago
I
ianmiddelkampRookie
asked in Developer Q&A

is_spammer field not returned from get contact api call

I am noticing that the is_spammer field is not returned from calls to GET contacts/{contact_id}.I am trying to add the ability to mark as spammer the contact from a plugin.Im using a php backend and the response body does not include the is_spammer field.Is there something I am doing wrong?

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26 days ago
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vp-hrRookie
asked in Developer Q&A

Plugin SDK - list messages

I’m working on a plugin which needs to list and parse messages and discussions using context.listMessages() and context.listComments()I ever receive the whole conversation, only the first 20 discussion messages and in the case of emails 3, even though the conversations contains many more.If I understand the docs correctly, I should use the nextPageToken form the response, in order to read more/all messages. I did this according to the documentation (see code below) This however, makes no difference and I still receive 3 or fewer emails.   const listAllEmails = async () => { const emailList = await context.listMessages(); let nextPageToken = emailList.token; const emails = emailList.results; while (nextPageToken) { const { results, token } = await context.listMessages(nextPageToken); nextPageToken = token; emails.push(...results); } return emails; };https://dev.frontapp.com/reference/plugin-sdk-pagination-token I found that my nextPageToken is always

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1 month ago
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rwood12Rookie
asked in Developer Q&A

Expanded Hubspot functionality. Create a deal with more options

Hello,I am new to development and was wondering if anyone has made a SDK to connects Front to Hubspot?Ideally, we would want to make a plug in that would give us more options when creating a deal in Hubspot from the sidebar of Front.Any assistance on how to get started? Our first thought was Retool

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Javier - Developer Relations
1 month ago
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alexcurrimjeeRookie
asked in Developer Q&A

context.downloadAttachment( ) returning broken file object

Hi,I’m building a plugin to save a message’s attachment and send it directly to a Google Drive. The problem I’m facing is that the context.downloadAttachment() function is returning a broken file: // attachments state contains message_id and attachment_id of all the conversation's attachments const handleAttachmentDownload = (index) => { context.downloadAttachment( attachments[index].messageData.id, attachments[index].attachmentData.id ) .then((resp) => { console.log(resp) setPreview(URL.createObjectURL(resp)) }); };The promise is successfully returning a File but as we try to handle the file (previewing or sending it to a google drive it for example) the resulting uploaded file is broken. Am I doing something wrong here? I’ve tested the exact same flow with a simple file input uploader and it works fine. Thanks

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1 month ago
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guypyRookie
asked in Developer Q&A

Dynamic fields in signatures using CoreAPI to send messages

Hey 👋When using the Core API to create a new conversation, there is a possibility to add a "signature_id". However, when the signature incorporates dynamic variables such as {{user.name}}, it appears that it does not populate with the information of the author, whose id is specified in the author_id field.Is this expected behavior or could it potentially be a bug?

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1 month ago
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ElanaRookie
asked in Developer Q&A

Linear < - > Front integration - link Front ticket to Linear issue via API

Might be a big of a long shot, but I was wondering if it’s possible / what it would take to mimic the behavior of the Linear.app integration of linking a Front ticket to a Linear issue. I examined the requests that are sent when linking an issue from Front, and it seems there are a fair few things that are required to make that happen. Is there any way to trigger that programmatically? Or can anyone help with the steps required to replicate that behavior? Thanks for any help!

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1 month ago
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kirkatdivvyRookie
asked in Developer Q&A

Getting Recent Conversations & Conversation Messages

I’m attempting to get conversations for the last day and see that the “List Conversations” returns conversations sorted by most recent first. But there’s no great way of validating recency. I’ve resorted to pulling all messages for each conversation and checking to see that at least 1 message was created within the last day.Seeing as the List Conversations endpoint is doing some sort of server-side sorting with an updated_at property, is it possible to expose that so I can key off of it at as well? This would also be helpful when searching conversations too.Or if there’s some other way of getting this information please let me know. Thanks in advance!

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1 month ago
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brodielockett
asked in Developer Q&A

Removing private channels with Front's API

Hello; In an effort to not miss clients contacting salespeople who have departed our company, I am modifying my offboarding script to add the user’s email to an ‘inactive’ inbox that only managers have access to.  I can successfully convert the Google user into a group and add it to the inbox, but if the user had their email set up in Front I get a “duplicate channel” error and have to go into the UI to manually delete the user and their private inbox.  Is there a way to manage this offboarding flow outside of the the UI? 

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1 month ago
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moshoodsikiruRookie
asked in Developer Q&A

How to query conversation by type on the api

Is there a way to fetch/list only intercom conversations using the conversation api ?

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1 month ago
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jackFronteer
asked in Developer Q&A

Programatically connect email channels to Front

As an admin, can I connect O365 email channels (private inboxes, shared inboxes, and distro lists alike) to Front programmatically through the API without touching the Front UI at all?Use case: a customer is migrating from Gmail to Outlook and making a domain change to all their email addresses, and they’re looking for the best way to reconnect all these channels to Front. If it’s not possible to do this programmatically, will they have to re-connect each channel by hand?

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1 month ago
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tomaszRookie
asked in Developer Q&A

Refreshing the access token

Hello,I would like to know if when refreshing an access token (point 4. here : https://dev.frontapp.com/docs/oauth), the previous token is disabled even if his 1 hour lifetime is still ongoing, so there is only one token that is being replaced each time we do a refresh call to your API?Or the previous token is still valid till the end of his 1 hour lifetime ?Thank you in advance for your answer.

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2 months ago
Front Developer
Front DeveloperFronteer
asked in Developer Q&A

Ratio of Messages one Sends Through Shared or Individual Inboxes

We would like to start measuring our shared inbox usage compliance, and we want to get insights from an analytics standpoint (volume for instance). We want to look into the ratio of messages one sends (either through Shared Inboxes or Individual Inboxes).

1
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2 months ago
Front Developer
Front DeveloperFronteer
asked in Developer Q&A

API Help with analytics and exporting private inbox data

I am working on using the Front API to get some data we need into our BI Tool to analyze it, but I have a few questions. Basically, I need to get from the API the same data I get if I go to Analytics and get a Message Export. I wasn’t quite able to exactly that in the API so I just need a little direction on where to find it.We will also need the export to contain messages from personal inboxes. 

1
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2 months ago
Front Developer
Front DeveloperFronteer
asked in Developer Q&A

Issue with List Events API

We are currently in the process of building an integration with Front. For our use case, we found the `List Events` API here, to be suitable. We want to only list archive events in a certain time window, and for that, we have tried using the `q` parameter, as mentioned in the document, but it doesn't seem to work, the response always contains all the events, irrespective of the query we use. Attaching a few curls we have tried curl --request GET      --url 'https://api2.frontapp.com/events?q=types%3Aarchive'      --header 'Accept: application/json'      --header 'Authorization: Bearer TOKEN'curl --request GET      --url 'https://api2.frontapp.com/events?q=after%3A1651470943.000'      --header 'Accept: application/json'      --header 'Authorization: Bearer TOKEN' Combining the before and after parameters would also be helpful.Looking forward to your help on this.

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Front Developer
2 months ago
Front Developer
Front DeveloperFronteer
asked in Developer Q&A

CRM / VoIP integration advice

Do you have recommendations on how one would integrate the following:  CRM Phone System Any advice here would be greatly appreciated! 

1
S
2 months ago

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