Developer Q&A

Ask technical questions about the Front Platform

  • 158 Topics
  • 267 Replies

158 Topics

Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Developer Q&A

When to post in this forum versus contacting Support

This forum is the primary way to receive API assistance. Post questions about our APIs and SDKs in this forum. Posting questions in our Developer Q&A allows other developers to learn from your question and allows the broader developer community to suggest innovative solutions or respond with follow-up questions of their own. However, there are times when you should contact Front Support instead. These include:Reporting bugs or performance issues When you need changes made to your Front account When you need to share private information to troubleshoot a problem  If your issue does not fall into one of those categories, then please post in this forum. Rest assured our Support Engineers and community gurus will see your question and respond before you know it!

2120
Javier - Developer Relations
9 months ago
S
szymonRookie
asked in Developer Q&A

Forbidden

I’ve tried to send new message reply with signature via API:POST https://api2.frontapp.com/conversations/cnv_xyz/messages However I’ve got an error like this:{ "_error": { "status": 403, "title": "Forbidden", "message": "This agent is not allowed to read the \"signature\" with ID: \"1234567\"" }}So I tried to list signatures of my account like this:GET https://api2.frontapp.com/teammates/tea_xyz/signatures/But  I’ve got something similar{ "_error": { "status": 403, "title": "Forbidden", "message": "You do not have access to the resources of this teammate." }}What should I do in order to send message with signature?Where should I add some rights/permission?

1
J
3 days ago
isaac
isaacConversationalist
asked in Developer Q&A

Listing Conversations since a specific date

Hi! My company has a use case to list conversations in a specific inbox that have been created since a specific, dynamic, timestamp. Ex: we want to list all new conversations in an inbox that have been created within the last 30 minutes.  So far, we’ve been attempting to use the list conversations endpoint, and newly created search endpoint, without success. Each time, it seems the Front API is returning a much larger timeframe of conversations within the inbox.  Here’s the API request we’re currently using: https://api2.frontapp.com/conversations/search/inbox:XYZ after:1694445506?limit=100 Has anyone had success here? Would love to hear if there’s a better way!

2
isaac
12 days ago
natalie
natalieConversationalist
asked in Developer Q&A

Partnering with Front when your Integration is neither a Channel nor a Plugin

Hi there, I have just written an integration that interfaces with the core API and I am beginning the process of trying to get it listed in the integrations marketplace. However, I am slightly confused by the Airtable form: The “Screenshots” field is required, with the directive to “include at least one screenshot of how the integration appears in Front.” The problem is that our integration does not appear in Front at all. What would you like us to show? What is meant by “Website or landing page url”? Would you like our homepage or the URL that users should go to to start the installation flow?Thanks so much.

2
natalie
12 days ago
Tamirb
TamirbRookie
asked in Developer Q&A

Monitoring reopened conversations

Hi,This is the plugin we're building: https://www.zendesk.com/apps/support/470124/thank-you-gpt/We've been trying to monitor re-opened tickets in front (That were archived and then reopened by the user) however haven't been successful. What'd be the best way to do this? 

1
J
18 days ago
katie
katieConversationalist
asked in Developer Q&A

How to find existing report_uid for Fetch an analytics report endpoint

I am looking to use the Fetch an analytics report. endpoint to pull in a report that I already have created. However, I am not seeing a way via the API to list out the existing reports so I can locate the report_uid. I also do not see the report_uid in the URL of the UI or listed anywhere else.Can I only fetch analytics reports that I’ve created via the API with the Create a new analytics report. endpoint? Or is it possible to fetch existing analytics reports that were created in the UI?Thank you!

2
katie
18 days ago
silvana
silvanaConversationalist
asked in Developer Q&A

WHATSAPP CONVERSATION

Hello, We recently started working with the Number plugin to send WHATSAPP messages. Is there any way that we can start a conversation on the WHATSAPP channel and add a customer without having to type the whole name or phone number? Typically, when creating emails, we can type the first few letters and suggestions would come up. but not for WHATSAPP conversations

4
justin
18 days ago
scott_ecosystem
scott_ecosystemRookie
asked in Developer Q&A

Find the id of the user who granted OAuth2 access

I’m currently trying to understand whether there’s a way to determine which user granted the OAuth token I’m using in the request?I’ve found the `API Token Details`, but that appears to only expose company-level information.Could I achieve this by introspecting the JWT claims? (e.g. `sub`?) 

1
J
23 days ago
peter_at_prello
peter_at_prelloConversationalist
asked in Developer Q&A

FrontChat Widget init with "CustomFields"

Hi,I don't understand how to use the customFields with the FrontChat widget.When I try and declare them when doing a 'ChatFront init', how can I use them to apply 'Rules' on ma associated Inbox ? Thanks

2
J
24 days ago
peter_at_prello
peter_at_prelloConversationalist
asked in Developer Q&A

Chat widget SDK Documentation

Hi,would it be possible to have a more complete documentation about the "Chat Widget SDK Reference"?Typically, the 'option' object, what are all the possible parameters? Also the events listener, except the "onUnreadChange" listener, what else do we have? Thanks

2
peter_at_prello
24 days ago
Tom Yuan
Tom YuanConversationalist
asked in Developer Q&A

How to generate a conversation link from a `/channels/xxx/incoming_messages` response

Hi, front team, I’m using `/channels/xxx/incoming_messages` API to create custom message to front.I got a response like```{"conversation_reference":"xxx","message_uid":"xxx","status":"accepted"}```how can I generate a link to this conversation, to help to link to the conversation directly from our internal system?Thanks!

4
J
26 days ago
natalie
natalieConversationalist
asked in Developer Q&A

Application Webhooks for Published Application

I am currently building out an application that I am hoping to get published in the app marketplace. This app relies heavily on Webhooks, and I’m trying to figure out how an application with access to multiple front instances could differentiate between events from each instance. Is there something I’m missing in the documentation?

1
justin
27 days ago
hily
hilyRookie
asked in Developer Q&A

Unable to authenticate - Application Channel

I’m testing out the postman libraries shared from front.When testing out the Sync Inbound message endpoint, no matter what I do/chnage I get the below error. Anyone else seen this? {"_error": {"status": 401,"title": "Unauthenticated","type": "resource_unavailable","message": "Invalid token"}}

1
Javier - Developer Relations
1 month ago
eduardo_pereira
eduardo_pereiraConversationalist
asked in Developer Q&A

Front WebChat connection error

Hi community!So I’ve been going through a POC using the Front webchat and everything worked until I try to identify the user.Once I run the FrontChat(‘identity’, {...}) script, when I try to send a message through the chat I get “Not delivered - connection issues.”If I never identify the user, it works like a charm. (Other scenario) If I run the init with the identity fields I get 400s.Can some help?

2
eduardo_pereira
1 month ago
Adam Westland
Adam WestlandRookie
asked in Developer Q&A

Possible to automatically route Slack direct messages into an inbox?

We regularly receive direct messages to teammates that should have otherwise been directed to a team. Is there any way in the slack integration to connect it on a per-user basis instead of just a public channel?I thought it should be as simple as connecting a new source to a personal front user. I know you can use the more menu in slack and create a new Front conversation which does work but then you can’t reply to it from Front. 

1
molly
1 month ago
Roman
RomanConversationalist
asked in Developer Q&A

How can I use template_id when creating a conversation?

Hi everyone. I don’t see such a parameter here:https://dev.frontapp.com/reference/post_channels-channel-id-messages It would be useful and crucial for us if we could use it in API.But maybe I miss something and there is another way to create a conversation using a template? Thanks.

2
Roman
1 month ago
dennis
dennisEnthusiast
asked in Developer Q&A

How to embed inline images via the API

I am looking for a way to add inline images to the messages via the API.From what I see you can only add attachments and I need to be able to reference a CID of the attachment in the HTML body.Any ideas? 

1
E
1 month ago
O
odarkthirtyRookie
asked in Developer Q&A

Chatbot Initial Message

Love all the new chatbot features - but when using chatbot a message is automatically hovering over the chat widget - is there a way not to have that and only have the chatbot start when a user actually opens the chat? It is quite annoying for customers to have a big bubble showing if they have no intention of chatting.  

1
S
1 month ago
B
brilliant_devsRookie
asked in Developer Q&A

Is it possible to send context details in plugin as param in "side bar URL"?

Hi:I’d like to parameterize the call made when opening a sidebar plugin without javascript. Is it possible to set a param in the “Side panel URL” (pictured)? For example, I’d like to send the recipient email address of the currently focused conversation.Is this possible? 

1
justin
1 month ago
R
Rob JiangConversationalist
asked in Developer Q&A

How do I know that whether a conversation is in "trashed" state?

Hi, I noticed sometimes the conversation is moved to “trashed” state due to variety reasons. From the API, when I retrieved the conversation, how do I know whether it is in “trashed” state? According to the API doc, the conversation state doesn’t have “trashed” value. Best,

1
S
2 months ago
V
VladEnthusiast
asked in Developer Q&A

How to sync tags to messages (integration)?

Hi! We are in the process of enhancing our integration (telephony) with Front by adding tag synchronisation. I have some questions around this I was hoping someone could help clarify. Currently, we push messages into Front each time a call is made in Cordless (our platform). We want to extend this by also pushing tags, which our users assign to these calls within Cordless, into Front.At the moment we’re using custom channels and custom messages https://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages. The question is: Is it possible to add tags to these custom messages (it is not clear from the documentation)? If so, how can we go about it? Specifically, we anticipate needing to update messages after they've been created in Front to attach these tags, as users might not assign tags instantly. If we can’t update messages - I suppose, we can update a message’s conversation, but how do we find a conversation if we only know message_uid? Thanks in advance for your help

1
J
2 months ago
P
pstosRookie
asked in Developer Q&A

Composer plugin window size

Is there a way to control the size of a composer plugin? It seems to default to around 430px height, but I’m building a small plugin that needs only half of that, it would be good to avoid the extra white space. 

1
S
2 months ago
T
tomaszEnthusiast
asked in Developer Q&A

Webhook / API querying based on views rather than inboxes

Hi there !I have a question, we are currently using the inboxes as filter to get the events by webhooks. I am wondering if it is, or will be, possible to set a condition in the webhook config in front app to get the events concerning a specific view rather than inbox ? Do you know something about it ? The same question for the API, I looked for views in your API doc, but found nothing, will it be available in the future to do some calls on views ?Thanks in advance !Tomasz

1
J
2 months ago
N
Nagarjuna PichaniRookie
asked in Developer Q&A

Automatic message and Message template

Hi team, I am trying to send a automatic reply through message template from API 1.Retreiving the body of the message template2.Passing the body to the reply conversation Here i am unable to see the previous conversations like we see it when we click on reply. Is there a way to also prepend the previous conversation when ever we send an automatic reply . 

1
J
2 months ago
D
david.couchRookie
asked in Developer Q&A

Using Events data to determine "Attributed To" analytics metric

We store some event data in our data warehouse which we use to view some Front usage metrics in our BI tool alongside data from our internal database. To simplify & flatten the event data, we are looking to mimic some things found in a Front Analytics events export, particularly the “Attributed To” field. With the event data received through the API, the most comparable fields seem to be the Target Data and Source Data fields. For some events, the teammate that the event can be “Attributed To” is found in Target Data, and others in they are in the Source Data. I am having trouble figuring out the proper mapping for when to use Target Data fields, Source Data fields, or other fields to create a single “Attributed To” field for each event type. For which event types should we use Target Data or Source Data to figure out the teammate the event is attributed to? Is there a guide available that shows how raw event data can map to Analytics fields?

1
justin
2 months ago

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