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Developer Q&A

Ask technical questions about the Front Platform

  • 335 Topics
  • 734 Replies
335 Topics
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Developer Q&A
When to post in this forum versus contacting Support

This forum is the primary way to receive API assistance. Post questions about our APIs and SDKs in this forum. Posting questions in our Developer Q&A allows other developers to learn from your question and allows the broader developer community to suggest innovative solutions or respond with follow-up questions of their own. However, there are times when you should contact Front Support instead. These include:Reporting bugs or performance issues When you need changes made to your Front account When you need to share private information to troubleshoot a problem  If your issue does not fall into one of those categories, then please post in this forum. Rest assured our Support Engineers and community gurus will see your question and respond before you know it!

4290
Javier - Developer Relations
G
GlentkConversationalist
asked in Developer Q&A
Chat history showing string HTML

Hi TeamWe are integrating front chat to our website. So for its good but we are facing 2 problems that we are trying to fix.First one is related to showing the previous chats we have built flows and for some flows we have been seeing escaped html spans in the chat history. Please see the screenshot attached. From what I understand this happens when we usually follow multi choice question with a message and it shows span in the conversation historySecond issue we are facing is that sometimes when we look at the conversations page. It doesn’t show the last message in the conversation instead it shows first message or second last in the conversation which might confuse the users.Looking forward to hear from you,Thanks and RegardsGlen 

141
Andy
Mark Mishyn
Mark MishynConversationalist
asked in Developer Q&A
A bug with Front Context

Hello! I encountered a problem where https://dev.frontapp.com/reference/plugin-sdk-context doesn’t work as expected. Here I depicted a plugin usage scenario that went wrong.After page reloading the plugin is opened by default, and we see only 1 email attached to the user. At this moment, the issue is not visible. Next, we’re navigating to the Contact Details tab to check how many emails the user has in real. And we’re confusing that the user has 2 emails, not 1 as plugin Context said.  However, upon returning to the plugin, it correctly displays the information with 2 emails.To read this information I use  context.conversation.recipient.contact.handles Please take a look this bug, it causes problems in building the plugin.1st  - A plugin is open 2nd - Contact Details is open 3nd - A plugin is open AGAIN               

241
justin
jonny
jonnyConversationalist
asked in Developer Q&A
HELP: Creating a historical monthly Conversation ID / Tag report (by inbox)

Hi all — I’m not a developer, I’m a sales guy (apologies) - so that should be the problem right there.  Anyway, I can’t loop in our dev team due to strategic constraints, and I’m trying to build a simple reporting workflow using the Front API.Goal:Generate a report that lists: Conversation ID Shared inbox name(s) Tags Grouped by Month and Year, based on when the conversation first arrived (i.e. was created). I'd like to use this for historical reporting — so I need to pull conversations created in previous months, like March 2025, February 2025, etc.From what I understand, this means: Using the /conversations endpoint Possibly filtering or grouping by created_at But I’m running into issues — even when I try filtering with something like created:[YYYY-MM-DD TO YYYY-MM-DD] (or manually filtering the created_at values after retrieval), I only return conversations with today’s date, nothing from prior days or weeks.Key question:👉 What’s the best way to reliably retrieve conversation

452
jonny
kjanzen
kjanzenRookie
asked in Developer Q&A
System Variables in Connectors

Hello.  I am looking for any suggestions on how to use system variables in Connectors.  I have a moderate amount of comfort working with APIs.  I have a Connector set up and working - POST requests are working and creating records in our third party app without issue.I cannot seem to be able to figure out how to pass system variables through our POST request.  I can create dynamic variables in the Connectors, but these do not seem able to access basic system data.  I have tried every variation I can think of - {{user.name}}, user.name, etc. but all this does is pass {{user.name}}, user.name, etc.to the created record.  I’m hopeful system variables can be passed through the Connectors and I am just missing something very obvious.  Any input is welcomed and appreciated.  Thank you!

922
Javier - Developer Relations
smerel
smerelConversationalist
asked in Developer Q&A
content security policy with strict-dynamic

I’m trying to use ‘strict-dynamic’ for my ‘script-src’ content security policy.I have a nonce set up in my page where I include the Front chat widget script: <script nonce="random nonce here" type="text/javascript" src='https://chat-assets.frontapp.com/v1/chat.bundle.js'></script>but it appears that that chat.bundle.js script dynamically loads app.bundle.js, which leads to a CSP violation in Chrome:Refused to load the script 'https://chat-assets.frontapp.com/v1/app.bundle.js?v=840fb872' because it violates the following Content Security Policy directive: "script-src 'self' 'strict-dynamic' chat-assets.frontapp.com 'nonce-9a6157311c94f2a96914fe5ac561d6fc'". Note that 'strict-dynamic' is present, so host-based allowlisting is disabled. Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.Is there a way to use strict-dynamic with the Front chat widget?

1587
E
naveen
naveenConversationalist
asked in Developer Q&A
exchange message-id with front message-id

How do I lookup a front email using exchange or office365 message-id?

141
R
NPdevs
NPdevsHelper
asked in Developer Q&A
Plugin SDK: context.conversation getting updated_at

Is it possible to get a conversation’s updated_at datetime from the Plugin SDK?

773
jason
sudhanshu
sudhanshuConversationalist
asked in Developer Q&A
How to remove links from contacts via the Front API?

Hey, We had previously added a few links to contacts in our Front instance. However, we wish to remove them now. The API explains how that can be done with lists, but doesn’t really go into contact links. How can we achieve this?

1743
clemente_ortuzar
L
lifanConversationalist
asked in Developer Q&A
Question about OAuth

If we setup OAuth with a agent, but later, the agent resigned and her account deactivated, will this affect the OAuth?

161
jason
NPdevs
NPdevsHelper
asked in Developer Q&A
Plugin: get ticket id from context

Is it possible to get Ticket data from the context (singleConversation) via the plugin SDK?

364
Javier - Developer Relations
kevin_pulido
kevin_pulidoConversationalist
asked in Developer Q&A
Reporting

We are looking for a report, that will provide the below information to export so that we can merge with our inbound phone traffic. DateHourInboxDirection

273
cat_apac
NPdevs
NPdevsHelper
asked in Developer Q&A
Plugin: spawn attachment preview

Is there a way to preview a message attachment from the Sidebar plugin, for example using the plugin SDK downloadAttachment()?I am currently only getting a File object returned from Front.downloadAttachment('msg_xxx', 'fil_xxx') with the following properties:lastModified:  1740416909060lastModifiedDate:  Mon Feb 24 2025 18:08:29 GMT+0100 (Central European Standard Time) {}name: "fd880b5930634b94bfa961a2b3815db2.jpg"size:  293622type:  "image/jpeg"webkitRelativePath: ""

212
NPdevs
NPdevs
NPdevsHelper
asked in Developer Q&A
Plugin: listTeammates()

A few questions regarding teammates:What would be a scenario where multiple teammates are returned by listTeammates()? Is the current front user always the first user in the array? Is there a better way of identifying the current front user from the plugin, ie. where only the current user is returned?

312
jason
Mark Mishyn
Mark MishynConversationalist
asked in Developer Q&A
Get a "seen" status of inbound message

Hello!I wonder why “Get message seen status” https://dev.frontapp.com/reference/get-message-seen-status API works only for outbound messages? Wasn't the initial idea to have a info WHEN a teammate has seen INBOUND message?{    "status": 400,    "title": "Bad request",    "message": "You cannot see seen status for an inbound message."}Why am I asking this? We’re implementing the Frontapp plugin which gonna track the time when a teammate seen a inbound message from a customer (to measure activity of diff(seen,archived)). There’re not those fields in the webhook triggers, so we can’t receive the time of “seen” activities. The plugin context API doesn’t have this data too.Also I see the internal CONVERSATION by ID request that returns the “seen” data for it. I think it can be useful for our task, but this data is not in the conversation PUBLIC API. Could you cover 2 questions please:1. How to get “seen” information per teammate for a MESSAGE?2. If for some reason (1) is not possible, how c

943
E
G
GlentkConversationalist
asked in Developer Q&A
Support for persisting multiple chat on same machine with different accounts

We have been integrating Front Chat into our app, and the experience has been great so far. However, we are facing a challenge with supporting multiple logins on the same machine.Expected Behavior:• When a user logs in, they should see the continuation of their own previous chat (if available).• If a different user logs in, they should only see their own chat history (or start a new conversation if no prior chat exists).Current Issue:Right now, when a new user logs in on the same machine, they see the chat history of the first logged-in user, which we want to avoid.We attempted using the shutdown() method from the Front Chat SDK to clear the chat on logout, but this also removes the previous chat history, preventing the original user from retrieving their past conversations when they log back in.can someone help me out on this matter? 

363
cat_apac
Reinier
ReinierConversationalist
asked in Developer Q&A
Update Conversation assignee API call

Hey all,I am trying to build a connection to Front to interact with the conversations, so we can assign the assignees to the conversations through the API. Using the example of the API documentation keeps giving me errors and I can’t figure out what is going wrong. I’m using the Update conversation assignee with the NodeJS example, but I keep getting an error:{"_error":{"status":400,"title":"Bad request","message":"Body did not satisfy requirements","details":["body.assignee_id: missing"]}}I’ve tried it with JSON and FormData, but the error stays the same, my latest example code is the following const frontUpdateAssignee = async ({ conversation, assignee, token }) => {   const options = {    method: "PUT",    headers: {      accept: "multipart/form-data",      authorization: `Bearer ${token}`,    },    body: JSON.stringify({ assignee_id: "tea_hjdlj" }),  };  const updateAssignee = await fetch(    `https://api2.frontapp.com/conversations/${conversation}/assignee`,    options  )    .t

394
Reinier
NPdevs
NPdevsHelper
asked in Developer Q&A
Plugin SDK: fetchPath

Using fetchPath() I can retrieve the current conversation URL, but the function returns a Promise Object.How do I get the “PromiseResult” value from the object, ie. how do I get the path into a string?Front.contextUpdates.subscribe(context => { let path = context.fetchPath();}); 

722
NPdevs
sudhanshu
sudhanshuConversationalist
asked in Developer Q&A
Clarification on userId Usage in Identify Users API

Hi,We are currently integrating the chat SDK into our apps, and while reviewing the documentation, we came across the Identify Users page.We have a few questions regarding the use of userId for identification, as we do not have user phone numbers in all cases and were hoping to use userId instead of email.Specifically, we would like clarification on the following: What is the userId? Is it an ID that we define within our system, or is it the contact ID generated by Front? Behavior when using a custom userId: If the userId is defined by us, will Front create a new contact when it encounters the userId for the first time, regardless of the email or phone provided in the contact object? If so, how can we prevent the creation of duplicate contacts? We already have a large number of contacts in Front and want to avoid duplication. Behavior when userId is defined by Front: If the userId is generated by Front, will it simply add the email and phone provided in the contact object to the e

667
sudhanshu
jamesai
jamesaiConversationalist
asked in Developer Q&A
Suddenly started getting error "Not delivered - connection issues"

 I have integrated the Chat Widget code in my iOS app. It was working very good.But today I noticed suddenly getting error in RED “Not delivered - connection issues” I have noticed the first message is delivered successfully but after that always getting the mentioned error.When I tried to run the code in my browser it shows AxiosError. What could be the reason?Here is my latest code<html> <body> <script src="https://chat.frontapp.com/v1/chat.bundle.js"></script> <script> function initChat(name, userId, userHash) { window.FrontChat('init', { chatId: 'ce4c58cd0f7cbcd3ed3eaf3b0b0XXXX', useDefaultLauncher: true, shouldShowWindowOnLaunch: false, shouldMobileReloadOnClose: true, name: name, userHash: userHash, userId: userId, onInitCompleted: () => {

595
R
chungkim
chungkimRookie
asked in Developer Q&A
Auth with the plugin

Hello, I’m looking to build a plugin for Front. The concern I have is about security. The recommended pattern to use token verification is embed the “secret” in the search param rather than a header.Is there a way to embed the token in the header of the request instead so that it’s not obvious from the url?https://dev.frontapp.com/docs/security#token-verification

1641
jason
siddharam_goranale91
siddharam_goranale91Conversationalist
asked in Developer Q&A
Store private app concfiguration in app settings

We have developed a custom app for Front to display insights, and we would like to store the app's configuration directly within the app settings for ease of access and management. Could you please guide us on the following points:Is it possible to store custom configuration data within the app settings in Front? If yes, what is the recommended approach or API to achieve this? Are there any limitations or best practices we should consider while implementing this functionality?Your assistance would be greatly appreciated, as it will help us optimize our app and ensure a seamless user experience.Looking forward to your guidance.

1646
justin
jaiv
jaivConversationalist
asked in Developer Q&A
Schedule a message send via the API

Our Front workflow involves generating emails and scheduling their sends on a daily basis. Our current flow is:Generate the email text and attachments programmatically. The email content includes a blurb about the time the email should be scheduled (roughly based on the local time of the recipient) Send a POST to `/drafts` with the email content and attachments On success, open the link to the draft Manually schedule the send according the the email content’s scheduled send blurb, and delete the blurb in the email.The only manual part of this flow is that we need to manually schedule the send (and delete the blurb saying the send time, but that’s a byproduct), which is a hassle. I haven’t been able to find a way to programmatically schedule sending via the API but that would allow us to do this whole flow programmatically. It doesn’t look like there’s anything in the Messages or Drafts APIs. Does this functionality exist? If not, I’m curious why and if it might ever be on the roadmap.

1102
jaiv
daniel_ortega_ngl
daniel_ortega_nglConversationalist
asked in Developer Q&A
Transfer/Separate Comments

Is it possible to separate comments, whether from an original comments or from two merged conversations?

1118
harry
rob_jiang
rob_jiangConversationalist
asked in Developer Q&A
How to turn message.created_at to timestamp?

I face a very weird situation when trying to convert the message.created_at to the timestamp. Firstly, my understanding is that the date type for the created_at is float. Is that correct? So the number is the seconds passed since epic, and fraction is the millisconds. Did I understand it correctly? Then I used the following code to turn it into Java Date object.new java.util.Date(TimeUnit.SECONDS.toMillis((long)last_message.created_at.floatValue()))Then I used the following code to transform the Date into stringnew SimpleDateFormat("yyyy-MM-dd hh:mm:ss.SSS"); There are two things weird:(1) I have two messages, sent in absolutely different time, 20 - 30 seconds apart. But somehow the output of timestamp is exactly the same.(2) For afternoon 1pm, instead showing 13:xx:xx, it shows 01:xx:xx.

1121
jason

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