Hi Front Team,

I am attempting to use the /events endpoint for incremental syncs, and I realized that it does not capture updates to the name or status of existing tickets. Similarly, these updates do not update the last activity timestamps used to order the response to /conversations/search.

At the moment, the workaround is to re-pull all tickets in bulk, which is inefficient and can quickly run into rate limits.

Are there other workarounds? If not, is there a plan to support these updates, either as new event types or as filters? 

Thank you!