Front users

Hi folks 🖐Is there a way to automatically update the internal knowledge base, based on the content of messages? For example, if a customer emails to give blanket authority for specific transactions accross their account, can I automate capturing this into the knowledge bank? Thanks all!🙂

Load balancing as a foundation to distribute conversations based on teammate capacity and then layer AI features like topics and classification on top to route messages by intent and skill, ensuring the right group receives each conversation and within that group the least-loaded available teammate gets it, while teams monitor response and resolution times to fine-tune assignment limits and rules over time. 

Connectors allow you to supercharge your macros with dropdown menus powered by API results. This means that Front teammates can select from a dynamic list of items populated from an external service, such as contacts from a CRM or goods from an inventory management system.  When your teammates open the dropdown menu in the macro to select the item they want to view or update in the macro, they might be confronted with a long list of results, making it hard to find the correct item. To solve this, add search and pagination parameters to your app requests. Search parameters allow teammates to search only for the items they’re interested in, filtering down the total results. Pagination parameters automatically add scrolling to the list, pulling in more results as your teammates your mouse down reviewing results. Vide

We’re starting the rollout for Front Desktop version 3.69.1:ChangelogImplemented automatic cache management to prevent excessive disk usage. Fixed an issue where a “not found” message is shown when starting Front on Windows. 

I have an email thread going with a customer and two of my team members, I wanted to delete one of the messages in the thread but its greyed out. Says that the admin had disabled this but i am the admin and the company admin. In the security settings there isn’t anything related to disabling this.

Hi there, may I please know how long does it take to fully sync Asana to Front? 

Regarding the new ticket system shown during the latest Frontline Presentation, do you have any documentation on this?

Integrate Google Sheets into Front in 3 simple steps: Step 1: Open your Google Sheet normally and Copy the url. Step 2: Create a new App, add a name and an Icon you can easily recognize: Step 3: Add the Sidebar plugin feature to your app and paste the url from Step 1: You’re all set! 😃 Go to

Integrate Google Scheduler into Front in 3 simple steps: Step 1: From your Booking Page Sharing Options copy the src url form the Website embed tab (Inline Booking page):  Step 2: Create a new App, add a name and an Icon you can easily recognize: Step 3: Add the Sidebar plugin feature to your app and paste the src url from Step 1:

Hi Front community,we are migrating from Freshdesk to Front and setting up our taxonomy from scratch. We need consistent reporting and automation across multiple teams, so we are trying to choose the right balance between tags and custom fields.Our main use cases are tracking client, request type, priority, and SLA category, while keeping rule maintenance and agent usage simple. In your experience, what should be modeled as a tag versus a custom field in Front when you care about long term analytics quality? Are there common pitfalls you would recommend avoiding early (for example tag sprawl, inconsistent tagging, too many fields, or fields that become obsolete)?Thanks in advance for any guidance.

Hi,We have a single workplace with two inboxes, each representing a different product. AI is enabled for both inboxes, and we use shared rules and templates.We’ve noticed that AI-generated replies (Copilot, and I assume Autopilot as well) will sometimes reference information from the other product when composing a response, even though the conversation is clearly in a specific inbox. As a result, the replies sometimes need manual editing to correct product-specific details. For example, the AI may compose a response for one inbox that should only apply to another product’s inbox.It appears that AI responses are not factoring in inbox context when generating replies.Is there a way today to scope AI behavior by inbox? If not, is inbox-level AI scoping something on the roadmap?Thanks!

Why is the drag-and-drop method the only way to reorder articles in the Knowledge Base? And, why is it so glitchy? It typically takes me multiple attempts to rearrange the articles and get them exactly right. And then, when I have them in the right order, if I edit an article, it moves it. Why are there not arrows or numbers to get the articles in the exact order that I want the first time I try it?

Integrate Calendly into Front in 3 simple steps: Step 1: From Calendly Scheduling links, click on Copy link. Step 2: Create a new App, add a name and an Icon you can easily recognize: Step 3: Add the Sidebar plugin feature to your app and paste the link from Step 1: You’re all set! 😃

Integrate AirTable into Front in 3 simple steps: Step 1: From your table sharing options, go to Embed this base and copy the src url. Step 2: Create a new App, add a name and an Icon you can easily recognize: Step 3: Add the Sidebar plugin feature to your app and paste the url from Step 1: 

This release upgrades the underlying Electron library to version 37.9.0.

Hello,We started using the Front Knowledge Base to help the company internally. We would like to help the organization externally as well, how can Front help the customer portal information reach the customers effectively any tips? 

I can’t seem to find this in the knowledge base but how do you view all conversations which have multiple threads in their entirety from start to finish, without needing to jump in each thread of a conversation to view what was said in each thread? Is this possible?

Is there a way to have e specific signature for mobile? like media queries