Front users

Hello,We started using the Front Knowledge Base to help the company internally. We would like to help the organization externally as well, how can Front help the customer portal information reach the customers effectively any tips? 

We are synchronizing our accounts and contacts from Salesforce to Front and are running into an issue with accounts that share the same email domain. This currently causes sync errors and prevents some accounts from being created on the Front side.Concrete exampleWe have a company, BigCompany, with three separate legal entities: BigCompany France BigCompany UK BigCompany US Each entity corresponds to a distinct Account in Salesforce.All three accounts share the same email domain: @bigcompany.com. This domain is stored in Salesforce and synced to Front.Current behaviorDuring the sync: Only one of the three accounts is created in Front. The other two fail with the error: “email domain already in use.” Expected / desired behaviorWe woul

HI! Is it possible to upload an Excel file that shows our transit time for delivery lanes into Front Knowledge base and then have that information auto-populate/suggest response into an email response based on the email containing “transit time”? 

What we covered: We walked through how to build a Connector that lets your teammates update Salesforce objects—like opportunities, cases, and contacts—directly from Front conversations, no code required. Resources:Workshop Recording (starts at 3:50) - Watch the session to learn how to set up your Salesforce Connector in just 10-15 minutes  

Is it possible to add/connect internal conversations about a company to the conversation history in Front?Example:Internal E-Mail conversation about company A should be added below without an actual contact from company A within the conversation.  

Hello, I’m using Front as our ticketing and customer ops tool, and I’m looking for a plugin that can help with spell‑checking and email phrasing. Right now, I have to copy and paste text into another website to check for mistakes or improve wording, because I find Front’s built‑in email draft tool quite poor.Ideally, I want something that will correct errors and suggest better phrasing directly within Front to avoid switching between tools.

We are a Manufacturer's Rep agency with one primary "Inside Sales" team. Generally, we want incoming emails to Round Robin to the whole group.However, we have one specific manufacturer line where 3 of our 14 reps should not receive those assignmentsMy Question: Is it better to create a completely separate "Team/Group" in Front just for that one product line? Or is there a way to write a Rule that says "Round Robin to Everyone EXCEPT Person A and Person B" if the email contains a specific keyword?Trying to keep our setup clean without creating too many unnecessary Groups. Thanks!

Hi everyone,I'm currently setting up Front for a Manufacturer's Rep agency in the HVAC/Plumbing industry. We have a specific workflow where "Stocking Orders" (POs over $25,000) need to be routed differently than standard daily orders.The challenge is that the dollar amount is usually located inside the attached PDF Purchase Order, not in the email body.Has anyone found a workaround for routing rules based on text/numbers inside an attachment? Or is the best practice to train our vendors to put "$25k" in the subject line so Front's rules can catch it?Thanks!

Is there a way to schedule send an email on condition the recipient did not reply yet?

Is there a way to have e specific signature for mobile? like media queries

Load balancing as a foundation to distribute conversations based on teammate capacity and then layer AI features like topics and classification on top to route messages by intent and skill, ensuring the right group receives each conversation and within that group the least-loaded available teammate gets it, while teams monitor response and resolution times to fine-tune assignment limits and rules over time. 

We receive automated emails when orders unsuccessfully get added to our database.  This happens often and can over-populate our unassigned/assigned/waiting locations.  Is there a way to create a fake inbox or location where these emails can gather and everyone has access to see them and clear them?

Hello,I would like to share my wish to have an “ALL” tab within every Tag.Currently when within a tag you have to look in Open, Snoozed, Archived, Trash or Spam. It would be amazing to have an “ALL” tab where everything is listed.  It would save a lot of time when looking for something to go to “all” rather than each tab.Perhaps a new year’s wish will come true  ;)