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Is there a limit to the amount of conditions an inbox rule can have?  We currently have a rule to auto archive based on the From address.  The list of addresses is about 20 long right now, but will we eventually reach a limit if we keep adding them?

Now open: request access to the Amazon Connect beta (voice and SMS in Front) If your team is handling phone calls and texts in a different tool from the rest of your customer conversations, this one is for you. We just opened requests to join the beta for our Amazon Connect integration, which brings voice and SMS into Front alongside the email, chat, and everything else you already manage here. Once it is connected, you can place and receive calls, send and receive SMS, and pull up call recordings, transcripts, and AI summaries right in the inbox. The full history of a customer lives in one place instead of scattered across systems. This is a private beta and we are screening who joins, but if you are on the latest Professional plan or above and have a real voice or SMS use case, you are very likely a fit. You can preview the full setup steps in our Help Center. Want in? Request to join the beta group here.We will review and get back to you. Members get a dedicated space for updates an

Usually when I want to paste into Front and keep the formatting, all I have to do is select the ‘Paste’ option or Ctrl + V and it does it with no problem. However, the past day or so, anytime I paste from any application into Front, it switches to strips the formatting. This is a huge problem for me with my job, as I am always pasting Excel tables into my emails. I guess somehow the default format is stuck in the composer? I can paste while keeping the formatting in any other application. Has anyone experienced this or has any idea how to fix it??

Hi everybody, We’ve just come across from Zendesk which was surplus to needs for us. We used proactive messages there, but they behave differently here. Any help would be appreciated. To explain:We would have a msg pop up after 10 secs or so offering a free mockup. This would be whatever entry page they used to come into our large site (using “.” in any url to achieve this in Front). During business hours if the customer responded, it would open a chat. If after business hours, it would offer a link to the free mockup page, or then capture info via a form.So the problems we have with Front Proactive Messages:Can’t set time of day The proactive message appears on EVERY page the visitor then visits no matter how many pages they visited or how they interacted with the widget. I don;t want just for 1st time visitors. We get repeats out of this all the time. The proactive message also doubles as a welcome message, so if a user clicks “start a new conversation”, they get my whole mockup offe

We are seeing this name, Bryan Anderson, in Front on our DialPad integration.Where is this name or CID being pulled from?  We do not have this name in our contacts, or anywhere in DialPad.  All our numbers are provisioned with our company name as the CID.I have been chasing this down for a couple weeks now and cannot figure it out.  Has anyone seen this before?  Is there a fix or setting I need to set in Front?This is the new integration, not the legacy integration.

No one on my team can find our 'Discussions' since the latest update. Where did it go???

Hi everyone, I am new to Front App and I will be playing a role as company administrator for my business. I am wondering what are the benefits to become a certified Front administrator. Can anyone share more information with me on this? Regards,Alex

Hello Team,We noticed some changes in the Front UI and were hoping you could help us understand them better. It looks like the 'Workspaces and Shared Inboxes' tab is missing from the 'Teammates' section, and we're having a bit of trouble creating new users since we can't add the requested workspaces for them. Any guidance you can provide would be greatly appreciated.

Hi everyone, I am Alex and I am new to Front App. During my journey to sign up with Front, I can see that some features are only available with Enterprise plan whilst I am with Professional plan at the moment. I would like to know where or when to review the differences between and learn if current Professional plan is sufficient enough for the team or not. Thanks for any inputs. Regards,Alex

Hi I am working for a logistics company I want to know your best advices for a new front user.What are the best way to make automatization flows and how can AI improve my team efficiency? I will aprecciate your experience and advises.Thanks 

Is there any way to connect multiple Front instances?  We currently have 2 separate Front instances, and want to keep them separate.  However we have a few users that need access to both.  Is there anyway to grant a user access to 2 Front instances under the same user account?

I’m a delegate for my boss’s inbox and I’ve been asked to create rules and automations for it. I already know there are certain things I can’t do as a delegate, like send emails as the person, but it doesn’t seem like I can set rules for the delegated inbox either. Does this sound correct? The best solution I’ve come up with so far is to write the rules myself and set them up while I am in my boss’s actual inbox. I just want to make sure there’s not some workaround I can do before I let my boss know. Thanks for the help!

Hi Front Community,We're exploring ways to improve collaboration between our Support and Sales teams when managing customer conversations.Currently, support agents often identify upsell opportunities, renewal questions, or product interest during routine support interactions. We're considering a workflow where: Support applies specific tags when an opportunity is identified. Rules automatically route or notify the appropriate sales representative. Internal comments are used to provide context before handoff. Shared inboxes maintain visibility for both teams. Our goal is to avoid information getting lost between departments while keeping the customer experience seamless.For teams that use Front across multiple departments, how have you structured your workflows? Have you found effective ways to manage ownership transitions, notifications, and reporting across teams without creating duplicate work?I'd love to learn from any examples or best practices you've implemented.After publis

Electron upgraded to v40

Hi everyone,We’ve been experiencing consistent performance issues with Front across multiple users, and I wanted to check if anyone else has run into something similar.The main problems we’re seeing:Frequent freezing: when switching between conversations or navigating through the app, the UI becomes unresponsive for several minutes unless the page is refreshed Incorrect conversation rendering: selecting one conversation sometimes shows a completely different thread in the main view Wrong assignment display: conversations appear assigned to the wrong users in some casesThis has been happening across different users, devices, and both web and desktop versions. It started recently and wasn’t an issue before.We’ve already tried clearing cache/cookies and doing fresh reloads, but the issue persists and comes back intermittently.Has anyone experienced similar behavior? If so, were you able to identify the root cause or find any reliable workaround?Appreciate any insights.

Hi everyone,I’ve been reviewing how we use tags in Front, and I feel like things can get messy if not structured properly.Currently, we use tags like:Billing Technical issue Follow-up UrgentBut over time, more tags keep getting added, and it’s becoming harder to maintain consistency.I’m wondering:How do you structure your tagging system (simple vs detailed)? Do you limit who can create tags? Any best practices to keep things organized long-term?Would really appreciate insights from teams who’ve scaled this well!

Hi everyone,We've been exploring Copilot's suggested replies feature and ran into a couple of things that have us a bit puzzled. Hoping someone here has experienced something similar or can shed some light!For context, we use WhatsApp exclusively and have our knowledge base set up with Q&A entries.The "email" thingWhen a suggested reply gets skipped, we hovered over the ⓘ icon and saw this tooltip:"Did not suggest a response because it looks like the original email does not contain any question."The message was sent via WhatsApp. Why does the tooltip reference "email" here? Is this expected behaviour, or something else?The matching feels very literalThis one was eye-opening. We have a Knowledge base article titled "Can I use contraception while breastfeeding?", Copilot only generates a suggested reply when a user types that question verbatim. The moment someone asks anything slightly different e.g., "Can I take family planning while breastfeeding?" it skips entirely, even though th