This month’s updates help you build confidence in what your team (and AI) can act on, reduce the busywork that slows down follow-through, and support customers across more of the channels your customers use — so you can move faster without losing context.
New features
- Smarter AI in, better knowledge out
- Connect Confluence + Guru as knowledge sources so Front AI can reference more of the content your team already maintains.
- Use contact notes to capture fast-changing details that don’t belong in a full doc (and still make them usable for Front AI).
- Improved visibility into AI sync + filtering so admins can troubleshoot AI ingestion and understand how to improve knowledge.
- Bring any voice channel into Front
- Zoom Contact Center integration for voice (and SMS) alongside your other channels.
- Voice Channels API to build custom voice channels and sync call events.
- Get from intent to automation faster
- Rule/macro templates for Salesforce + Asana actions (start from a template instead of building from scratch).
- “Create task” action enhancements (rule action, task templates, due dates) to keep work moving.
- Build with AI in branching rules to draft and refine automation logic more quickly.
Community threads worth following
New training for admins in Front Academy
Customer Champions Program
Ready to share your success? Apply to become a Front Champion and choose how you’d like to get involved.
See past updates
For a list of past update digests, see here.