Unanswered questions

We are using a front webhook for “all incoming messages” and forward these to our own endpoint. I need to filter out ONLY NEW conversations somehow but it seems quite tricky looking at the webhook payload. We only have a professional account (and wont upgrade to enterprise any time soon). How could I reliably filter out all replies and follow up emails and only keep NEW conversations when processing the webhook event?

Hello,We started using the Front Knowledge Base to help the company internally. We would like to help the organization externally as well, how can Front help the customer portal information reach the customers effectively any tips? 

Summary Enable creating and managing comment reactions (emoji reactions) via the Front API, similar to how reactions work in the Front UI.Current State The Front API currently supports:Creating comments on conversations Editing existing comments Listing commentsHowever, there's no endpoint to add, remove, or list reactions on comments.Requested FunctionalityPOST /comments/{comment_id}/reactions — Add a reaction to a comment DELETE /comments/{comment_id}/reactions/{reaction_id} — Remove a reaction Include reactions in the comment object when fetching commentsUse Case: AI Agents AI agents that assist support teams need lightweight ways to acknowledge information without adding noise to the conversation thread. Reactions are ideal for this:Acknowledgment signals — An AI agent can react with ✅ to indicate it has processed a comment or completed a task, without cluttering the thread with "Got it" messages Status indicators — Use 👀 to show the agent is reviewing, 🎯 when action is taken, or

HI! Is it possible to upload an Excel file that shows our transit time for delivery lanes into Front Knowledge base and then have that information auto-populate/suggest response into an email response based on the email containing “transit time”? 

Can there please be an update/feature added to allow us to choose to have the Subject lines ALWAYS visible when looking at the emails? Currently, I only see the From and To lines and then I have to click the header to be able to see the Reply To and Subject lines. While there is a subject line at the very top, it is VERY helpful for me to be able to see the Reply To and Subject line within the actual email itself. I was thinking that it could be a caret similar to the Tags update.Thank you!

Is it possible to add/connect internal conversations about a company to the conversation history in Front?Example:Internal E-Mail conversation about company A should be added below without an actual contact from company A within the conversation.  

How come we are unable to link anything and everything? I have 2 conversations linked, but I want to link a 3rd conversation with the non-original, but can’t.

Hello, I’m using Front as our ticketing and customer ops tool, and I’m looking for a plugin that can help with spell‑checking and email phrasing. Right now, I have to copy and paste text into another website to check for mistakes or improve wording, because I find Front’s built‑in email draft tool quite poor.Ideally, I want something that will correct errors and suggest better phrasing directly within Front to avoid switching between tools.

We are a Manufacturer's Rep agency with one primary "Inside Sales" team. Generally, we want incoming emails to Round Robin to the whole group.However, we have one specific manufacturer line where 3 of our 14 reps should not receive those assignmentsMy Question: Is it better to create a completely separate "Team/Group" in Front just for that one product line? Or is there a way to write a Rule that says "Round Robin to Everyone EXCEPT Person A and Person B" if the email contains a specific keyword?Trying to keep our setup clean without creating too many unnecessary Groups. Thanks!

Hi everyone,I'm currently setting up Front for a Manufacturer's Rep agency in the HVAC/Plumbing industry. We have a specific workflow where "Stocking Orders" (POs over $25,000) need to be routed differently than standard daily orders.The challenge is that the dollar amount is usually located inside the attached PDF Purchase Order, not in the email body.Has anyone found a workaround for routing rules based on text/numbers inside an attachment? Or is the best practice to train our vendors to put "$25k" in the subject line so Front's rules can catch it?Thanks!

Is there a way to schedule send an email on condition the recipient did not reply yet?

Is there a way to have e specific signature for mobile? like media queries

Hello,I would like to share my wish to have an “ALL” tab within every Tag.Currently when within a tag you have to look in Open, Snoozed, Archived, Trash or Spam. It would be amazing to have an “ALL” tab where everything is listed.  It would save a lot of time when looking for something to go to “all” rather than each tab.Perhaps a new year’s wish will come true  ;)