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Expose Knowledge Base tools in the MCP server (read article + list, with link targets preserved)

Hi Front team,Sharing a feature request for the MCP server. First, thanks for the open beta and for gathering feedback here directly.The MCP server currently has no Knowledge Base tools. I'd love to see the KB surfaced through MCP.We run a public hel

272

rbenllanosRookie

¿Cuál es la mejor forma de configurar reglas de bandeja compartida para un equipo de ventas de 3 personas?

We're a sales team of just three people at a small, local growth company, and we're using a shared inbox on the front end. We're struggling to decide how many routing rules are worth creating when we're so small: should we route by customer type, by

191

LorinConversationalist

MCP Registration URL missing for ChatGPT Connector

Hi,I am following your steps for connecting our Ai assistant (ChatGPT), but the Registration URL does not auto-populate. What is the Registration URL for Front’s MCP?A walk-through video showing how to connect Ai assistants would be extremely helpful

856

Analyze Topic/Tag Accuracy with Resolved Required Tagging

raphael_maletFronteer

Analyze with AI

Hi all, Assumption 1: an Admin created a Tagging Rule, which flags inbound messages containing a certain keyword as “urgent”. Assumption 2: a similar Topic leverages AI to identify “urgent” messages. Assumption 3 : on the same mailbox, there is a Re

332

romanpeyRookie

API / MCP gap: no way to fetch a user's "Open" view (personal + assigned + subscribed)

I run an AI agent on claude that sweeps my Front every morning and surfaces what actually needs my attention, especially activity on our biggest deals. Front is the source of truth for that, so the agent reads conversations through the API (and I loo

2075

Routing to the right owner when the "source of truth" lives outside Front (license/eligibility-based routing)

raphael_maletFronteer

Product Q&A

Parent-Child Accounts

Hi everyone, I’m interested to see how accounts could be leveraged in a rather specific way. I’m thinking about a use case where a Parent Company (Acme) has Subsidiaries (Acme France, Acme USA, Wayne Corp...), with sometimes different domain names.Tr

221

3 days ago

erictal_devConversationalist

Workflows discussion

In regulated industries (lending, insurance, healthcare), who's allowed to handle a conversation often depends on something Front doesn't natively know - an active license, a coverage territory, a compliance certification - that lives in an external

271

6 days ago

lindvallRookie

Timeouts when connecting to MCP endpoint

I’ve been running into problems with Claude reporting timeouts when I try to start a new session and use the Front MCP. In 8 of the last 12 sessions I’ve had exactly 60 seconds after a successful connect, the local log shows HTTP connection dropped

1382

7 days ago

mkonzenRookie

Analytics API availability

I was hoping to run some high-level reports through Claude using Front’s Analytics API, but hadn’t realized the Analytics API isn’t exposed in the MCP. Is there a timeline for this?Here is exactly what I was after:Total inbound message volume by inbo

592

7 days ago

NoBull MarketingRookie

Hiring Implementor / Freelancer for Front

We are looking for an individual to work with an ongoing basis to better customize our Front setup alongside our teams to get the full use out of the platform.

2 hours ago

marie_chardonFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10027New

added idea PRD-I-10027 Anonymised CSat — Idea submitted in AHA and pushed to Insided via API

8 hours ago

ronan_kilclineFronteer

Teammate Groups vs Custom Roles

New to Front? Here's what teammate groups are, and why they replaced custom roles. If you're newer to Front you might see people mention "custom roles" and "teammate groups" and wonder what the difference is. Front moved from one to the other, so I w

130

yier_wuRookie

Expose Knowledge Base tools in the MCP server (read article + list, with link targets preserved)

272

rbenllanosRookie

¿Cuál es la mejor forma de configurar reglas de bandeja compartida para un equipo de ventas de 3 personas?

191

Extracting new message content from the API (existing solutions?)

rogierEnthusiast

Developer Q&A

Setup: I sync messages from the Core API and process them downstream. For that I need just the new content of each message, not the quoted thread history, signatures or disclaimers.What the API gives me:- `body` - full HTML, including everything- `te

221

[Beta] Smart CSAT updates

carolina.teperFronteer

👋 Design preview: Live CSAT

Hi everyone! I'm Carolina, the product designer working on Smart CSAT and Smart QA. I'm sharing some designs of concepts we're currently exploring and would love your feedback on.Live CSATWe're exploring a new signal called Live CSAT. Unlike Smart CS

2914

marklaz81Conversationalist

Lack of personal conversation views through MCP

Good news :) Hopefully v1.1 will be ready soon. When you query open conversations via the API or MCP, you get the global conversation status not the per-inbox view your sidebar shows. This means archived conversations still show as open if they're ac

29814

LorinConversationalist

MCP Registration URL missing for ChatGPT Connector

856

Analyze Topic/Tag Accuracy with Resolved Required Tagging

raphael_maletFronteer

Analyze with AI

332