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Recently active

nadyavConversationalist

Problem: Fake obscure names are being generated for anonymous users

I have a question regarding how the frontChatChannel cookie is associated with previous session. Let me describe the weird behavior of Front’s chat bot on our website. See the steps described below. I navigate our webapp’s /login url as a logged out user, then locate frontChatChannel cookie and remove it for the domain. I assume since there’s now no cookie/token, there’s also no association with prior user session, so the Front chat bot won’t recognize my user’s identity. Now, I click the chat’s icon, and observe that there are some options to pick from before getting to the text input. I clicked “Login & Access” option, and saw “How can we help” question with a text area. Observe that no email is being asked. My message was received via Slack notification and Frontapp as well, and I’ve got this auto-generated name: Salmon BoaCan we change this anywhere so the generated names for anonymous users aren’t such as Salmon Boa, Navy Antelope, Coral Alligator, etc? We see these a lot

mark_saundersConversationalist

Will there be a "send & log" feature out outgoing messages using Front & Salesforce

Currently Front is asking users who need to log email to salesforce to send the email and then seek out the sent item and log it manually as a second step. This is not productive and difficult to get user buy in for.When will Front have a send & log feature to automate the look up to the contact and opportunity record to have a single step to log the email activity?Right now Front is sending all sent email at the account level which is creating noise and reporting difficulty and none of that mail is related to the opportunity record.

PatyRookie

Get started on Front

Best way to send a template to multiple contacts

Hi all,Hope you can help as I am newMy team needs to send an email template to multiple contacts however we can´t seem to be able to select the members Can anyone guide me ?Thanks!

This channel is limited to 5 recipients per message

I’m trying to send a WhatsApp mesaage to around 200 contacts but I get this error “This channel is limited to 5 recipients per message”How can I change this limit?

aviConversationalist

Get started on Front

Sharing Calanders with Teammates

Hi, I have a calander linked to my email address that I am able to share with my teammates. It appears as avi@zervtek.com, but I also have a couple of additional calanders that my teammates cannot add because it does not show up in the “Find People” search bar. If that’s not possible, is there a way to have a shared calander that we can all access and add/subtract items from?Thanks in advance!

SummitMitchRookie

Skip "How can I assist you with..." question in Chatbot AI

I have setup a simple chatbot that collects a device brand, and the repair that is needed for the device. Ideally after collecting these two pieces of information, the chatbot would use the connected Knowledge Base to find the article with pricing and provide the repair price back. Right now, the chatbot asks the question “How can I assist you with the *device model*? Is it possible to skip this question either through a setting or by providing more information prior to the AI Answers module? For further clarification, I’ve attached a screenshot below.

harvestConversationalist

Rule to preserve tags or auto-tag on "Move message to new conversation" actions

I currently have a rule to move certain messages with the same subject into a new conversation, in the same inbox.This is a specific type of transactional message that’s received when customer’s complete a form. We don’t have control over the subject line, which is always the same, so they stack up in a single thread otherwise.The rule is successfully splitting up these messages. However, tagging does not seem to work.The first message of the day for this type does get tagged per what I have setup in the rule, but subsequent messages do not.I’m not sure if there’s a specific order of operations that should happen, if a separate rule can catch these “Move message to new conversation” actions, or if this is a limitation of the rule action itself.Curious to know if anyone else has run into this or if there’s a solution.

time zone

How to change time zones for each workspace?

Tags

how to Change tags name

fernandasilvaRookie

Whatsapp Reaction 👍

I have already integrated whatsapp to my FA, however when a user reats to a message it shows to me as empty message. ANyone could set this up to show in frontapp this reactions? (when a user clicks my message and reacts with an emoji)Thank you!!

nadyavConversationalist

Problem: Fake obscure names are being generated for anonymous users

I have a question regarding how the frontChatChannel cookie is associated with previous session. Let me describe the weird behavior of Front’s chat bot on our website. See the steps described below. I navigate our webapp’s /login url as a logged out user, then locate frontChatChannel cookie and remove it for the domain. I assume since there’s now no cookie/token, there’s also no association with prior user session, so the Front chat bot won’t recognize my user’s identity. Now, I click the chat’s icon, and observe that there are some options to pick from before getting to the text input. I clicked “Login & Access” option, and saw “How can we help” question with a text area. Observe that no email is being asked. My message was received via Slack notification and Frontapp as well, and I’ve got this auto-generated name: Salmon BoaCan we change this anywhere so the generated names for anonymous users aren’t such as Salmon Boa, Navy Antelope, Coral Alligator, etc? We see these a lot

Product MarketingCommunity Manager

Link conversations across channelsFeature Update

Now you can link conversations from different channels. For example, you can link an SMS message to an email or a chat message to a WhatsApp conversation. This allows you to keep track of related conversation follow-ups, even if they happen on separate channels.

Product MarketingCommunity Manager

Split conversations for conversation clarity and accuracyFeature Update

Now you can automatically split conversations on non-email channels once the conversation has been inactive for a certain time period or manually split them. By splitting long conversations on SMS and more “chat-like” channels, you can provide greater clarity for teammates working on those conversations. Additionally, this enables higher accuracy for applied tags, which improves the quality of your analytics data. Learn more about splitting conversations.

plagoFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6579New

added idea PRD-I-6579 Flexible Conversation States/Statuses — Idea submitted in AHA and pushed to Insided via API

plagoFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6578New

added idea PRD-I-6578 Allow users to comment on Jira tickets from Front — Idea submitted in AHA and pushed to Insided via API

mark_saundersConversationalist

Will there be a "send & log" feature out outgoing messages using Front & Salesforce

Currently Front is asking users who need to log email to salesforce to send the email and then seek out the sent item and log it manually as a second step. This is not productive and difficult to get user buy in for.When will Front have a send & log feature to automate the look up to the contact and opportunity record to have a single step to log the email activity?Right now Front is sending all sent email at the account level which is creating noise and reporting difficulty and none of that mail is related to the opportunity record.

kuldeep_41Conversationalist

Workflows discussion

Custom emoji in tags

Dear Front Support Team,I hope this message finds you well. I am writing to report an issue I am experiencing with custom emoji not displaying correctly in tags within the Front app.Despite adding custom emoji to tags, they do not appear as expected when used in conversations or messages. This inconsistency is impacting our team's communication and would greatly appreciate your assistance in resolving this matter.Could you please investigate this issue and provide guidance on how we can ensure that custom emoji are displayed correctly in tags within Front?Thank you for your attention to this matter. I look forward to your prompt response and assistance.Best regards

ZmudelConversationalist

Workflows discussion

Custom gamechanger rules in customer care?

Hey everyone!I'm curious: What's your game-changing rule that you've implemented yourself, which genuinely adds value to your day-to-day operations? How did you come up with it, what problems does it solve, how does it support your mission, and what's the real impact of this rule?I'm asking because I believe sharing such best practices can help us all improve our workflows and achieve our goals more effectively. So, let's share experiences and learn from each other!Looking forward to hearing your insights and stories.

PatyRookie

Get started on Front

Best way to send a template to multiple contacts

Hi all,Hope you can help as I am newMy team needs to send an email template to multiple contacts however we can´t seem to be able to select the members Can anyone guide me ?Thanks!

This channel is limited to 5 recipients per message

I’m trying to send a WhatsApp mesaage to around 200 contacts but I get this error “This channel is limited to 5 recipients per message”How can I change this limit?

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