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Hey! I was just wondering if you could tell me more about how does the MCP work in terms of GDPR? Is our customer’s data safe/anonymised in the process?

151

18 hours ago

helena_wangFronteer

[Beta] Smart CSAT updates

Smart CSAT now available as a Dynamic Variable!

We’ve been listening to your feedback on being able to take action on Smart CSAT and Manual CSAT Scores. They’re now available as dynamic variables as conditions in rules to trigger actions such as tagging "low-CSAT", routing or assigning for review

270

5 days ago

NoBull MarketingRookie

Get started on Front

Hiring Implementor / Freelancer for Front

We are looking for an individual to work with an ongoing basis to better customize our Front setup alongside our teams to get the full use out of the platform.

441

7 days ago

yier_wuRookie

[Beta] MCP Server

Expose Knowledge Base tools in the MCP server (read article + list, with link targets preserved)

Hi Front team,Sharing a feature request for the MCP server. First, thanks for the open beta and for gathering feedback here directly.The MCP server currently has no Knowledge Base tools. I'd love to see the KB surfaced through MCP.We run a public hel

732

10 days ago

rbenllanosRookie

Get started on Front

¿Cuál es la mejor forma de configurar reglas de bandeja compartida para un equipo de ventas de 3 personas?

We're a sales team of just three people at a small, local growth company, and we're using a shared inbox on the front end. We're struggling to decide how many routing rules are worth creating when we're so small: should we route by customer type, by

511

10 days ago

LorinConversationalist

[Beta] MCP Server

MCP Registration URL missing for ChatGPT Connector

Hi,I am following your steps for connecting our Ai assistant (ChatGPT), but the Registration URL does not auto-populate. What is the Registration URL for Front’s MCP?A walk-through video showing how to connect Ai assistants would be extremely helpful

1566

10 days ago

romanpeyRookie

[Beta] MCP Server

API / MCP gap: no way to fetch a user's "Open" view (personal + assigned + subscribed)

I run an AI agent on claude that sweeps my Front every morning and surfaces what actually needs my attention, especially activity on our biggest deals. Front is the source of truth for that, so the agent reads conversations through the API (and I loo

2595

11 days ago

raphael_maletFronteer

Product Q&A

Parent-Child Accounts

Hi everyone, I’m interested to see how accounts could be leveraged in a rather specific way. I’m thinking about a use case where a Parent Company (Acme) has Subsidiaries (Acme France, Acme USA, Wayne Corp...), with sometimes different domain names.Tr

561

12 days ago

erictal_devConversationalist

Workflows discussion

Routing to the right owner when the "source of truth" lives outside Front (license/eligibility-based routing)

In regulated industries (lending, insurance, healthcare), who's allowed to handle a conversation often depends on something Front doesn't natively know - an active license, a coverage territory, a compliance certification - that lives in an external

581

15 days ago

lindvallRookie

[Beta] MCP Server

Timeouts when connecting to MCP endpoint

I’ve been running into problems with Claude reporting timeouts when I try to start a new session and use the Front MCP. In 8 of the last 12 sessions I’ve had exactly 60 seconds after a successful connect, the local log shows HTTP connection dropped

marijaRookie

Hey! I was just wondering if you could tell me more about how does the MCP work in terms of GDPR? Is our customer’s data safe/anonymised in the process?

151

18 hours ago

marie_chardonFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10038New

added idea PRD-I-10038 Workspace level AI activation — Idea submitted in AHA and pushed to Insided via API

19 hours ago

RichFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10036New

added idea PRD-I-10036 Ability to see tabs like 'open / Waiting / resolved' as tabs in the assigned to me section — Idea submitted in AHA and pushed to Insided via API

21 hours ago

marklaz81Conversationalist

[Beta] MCP Server

Lack of personal conversation views through MCP

Good news :) Hopefully v1.1 will be ready soon. When you query open conversations via the API or MCP, you get the global conversation status not the per-inbox view your sidebar shows. This means archived conversations still show as open if they're ac

43315

1 day ago

documentRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10035New

added idea PRD-I-10035 Make the compose email window draggable — Idea submitted in AHA and pushed to Insided via API

100

1 day ago

Javier - Developer RelationsCommunity Manager

MCP server

The Front MCP server is listed on Claude's official directoryDIRECTORY LISTING

We’re happy to announce that we’re now officially listed in Claude’s connector directory! This should make it easy for you to connect to the Front MCP server. Prior to being listed on the directory, you had to connect Claude to Front’s MCP server as

150

2 days ago

Javier - Developer RelationsCommunity Manager

[Beta] MCP Server

The MCP server is now listed in the Claude directory

We’re happy to announce that we’re now officially listed in Claude’s connector directory! This should make it easier for you to connect to the Front MCP server. Prior to being listed on the directory, you had to connect Claude to Front’s MCP server a

511

2 days ago

ben_taylorRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10033New

added idea PRD-I-10033 Ability to select which specific meeting rooms to display to Front users — Idea submitted in AHA and pushed to Insided via API

100

3 days ago

Nino_KhEnthusiast

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10030New

added idea PRD-I-10030 As an admin I want to remove user from all groups in a single action — Idea submitted in AHA and pushed to Insided via API

140

4 days ago

mitchellFronteer

API news & updates

Listen for conversation events in the Autopilot Resolve SDKFRONT AI

You can now subscribe to conversation lifecycle events in Autopilot Resolve, so your app can react in real time as end users move through a conversation, from starting a new one to escalating to a human teammate. Available event types:created: end us

310

4 days ago