Hi all,
- Assumption 1: an Admin created a Tagging Rule, which flags inbound messages containing a certain keyword as “urgent”.
- Assumption 2: a similar Topic leverages AI to identify “urgent” messages.
- Assumption 3 : on the same mailbox, there is a Required Tagging rule, which forces the assignee resolving the message to tag it
I’d be interested to see if it is possible to compare the Required Tagging final tag with the original tag and topic. This could help flag wrongly built tagging rules for instance
Has anyone ever created a custom report to do that?
Or would you just export Tags/Topics Analysitcs report, feed them to Claude/Chat and ask it to compare with ticket ID?
Thanks for your time!