Product Q&A

Ask questions about using Front

  • 35 Topics
  • 33 Replies

35 Topics

helena
helenaCommunity Manager
published in Product Q&A

When to post in this forum versus contacting Support

This forum is the primary way to receive assistance using Front. Post questions about our product in this forum. Posting questions in our Product Q&A allows other Front users to learn from your question and allows the broader Front Community to suggest innovative solutions or respond with follow-up questions of their own. However, there are times when you should contact Front Support instead. These include:Reporting bugs or performance issues When you need changes made to your Front account When you need to share private information to troubleshoot a problem  If your issue does not fall into one of those categories, then please post in this forum. Rest assured our Support team and community gurus will see your question and respond before you know it!

150
helena
23 days ago
SimpleOnlineBookkeeping.com
SimpleOnlineBookkeeping.comRookie
asked in Product Q&A

Archive Conservations not Unarchiving when I receive an email. And new emails going to Archive.

Why is it that all of my archive messages when i get replies, are no longer showing in “Open”? They are not unarchiving and I have no idea why. I currently dont have any rules in place so that should not be the issue.

0
SimpleOnlineBookkeeping.com
2 days ago
The Letting Agent
The Letting AgentRookie
asked in Product Q&A

Trying to Set up Front - with x3 Users... but only 1 email address

Good afternoon, We are VERY green to Front… Initially, I was under the impression, we would be able to set x3 team members - so that we can each log in to access the same 1 email inbox. We do not have different email addresses - as we currently only log on via web access to gmail. moving forward, Would love it so that we can chat between us remotely - but each time I try to set up a team mate, it asks for an email address… and naturally - we only have the 1 for all 3 of us?? My head is boggled!! please help… cheers

1
PhoebeatFront
17 days ago
j2sw
j2swRookie
asked in Product Q&A

Removing Formatting?

How do I remove formatting in front? Here is a typical scenario.  I do a copy and past and it pastes the formatting.  In Apple mail I would just do “remove formatting”.  Only way I have found in front is to change it to markup, remove any urls, and then go back.  This is cumbersome

1
H
18 days ago
Front User
Front UserFronteer
asked in Product Q&A

The images in my signature keep breaking. How do I fix that?

The images in my signature keep breaking. How do I fix that?

1
C
23 days ago
Front User
Front UserFronteer
asked in Product Q&A

Broken signature

 Images and formatting are breaking when I try to recreate a signature. Can you help?

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

Rule didn't tag conversations correctly - how can I apply tags retroactively

I created a rule to tag emails, but old conversations didn’t get tagged. How can I apply this retroactively?

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

How can I change my email address?

How can I change my email address?

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

Delete an inbox without losing data

I want to get rid of an inbox, but I don’t want to lose the historical messages. How can I do this?

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

Can I recall / undo / unsend an email that I’ve hit send on?

Can I recall / undo / unsend an email that I’ve hit send on? 

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

Teammate send from personal address

I want my teammate to send from my personal email address. Is this possible in Front?

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

Change email domain

Our company got bought out so we’re changing names, including email domain. How do we do that in Front?

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

Can't see team inbox

My manager set up a new team inbox for us but I can’t see it in my Front.

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

Front Chat not showing up on website

I set up Front Chat but the chat box isn’t showing up on my website. Can someone help me troubleshoot?

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

Can I delete a message permanently?

Can I delete a message permanently?

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

How do I manage my billing and plan?

How do I manage my billing and plan?

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

Too many notifications

I’m getting too many notifications. I only want it for a few inboxes but I get them for almost everything that happens in Front.

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

Change sender name for shared inbox when I send message

 I’m trying to use a shared inbox but my own name keeps showing up for the recipient instead of the company name. How do I make it show as coming from my company?

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

How do I use Google Groups in Front?

How do I use Google Groups in Front?

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

Change private inbox to shared

I have a private inbox but I want to make it shared. How do I do that? And can I make it private again later if I change my mind?

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

Contact syncing / import

I’m new to Front and have a bunch of contacts. How do I get them into Front?

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

How do I remove a channel after I’ve added it?

How do I remove a channel after I’ve added it?

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

How do I get an overview of how to use Front?

How do I get an overview of how to use Front?

1
C
24 days ago
Front User
Front UserFronteer
asked in Product Q&A

JIRA ticket status in Front

I'm wondering about better visual on Jira tickets. Is there a way to basically reopen a conversation when the conversation is ready to respond to or send a status change to Jira? I'm guessing this may be best with Zapier.

1
C
25 days ago
Front User
Front UserFronteer
asked in Product Q&A

Show accounts pinned on your sidebar

Hi, Is there a way to show accounts pinned on your sidebar without making a tag?

1
C
25 days ago

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