Product Q&A

Got questions about how to use a feature? Need help troubleshooting? Ask away and our team or your peers can assist.

  • 70 Topics
  • 89 Replies

70 Topics

helena
helenaCommunity Manager
posted in Product Q&A

Front Knowledge Base AMA

Hello, community! You might already know that we recently launched Front Knowledge Base, a tool for you to centralize all your internal info for your team and/or external info for customers, which you can manage and access right within Front — reducing both your content and software sprawl. We use it ourselves to host our Help Center.If there’s anything you want to know about this new feature, you’ve come to the right place! We’re excited to answer your questions and get you started, with the help of Front’s two knowledge base experts:Anisha: Our internal PM for Knowledge Base who can answer anything related to its features, roadmap, workflows, and tips. Karen: Front’s own Help Center queen who runs our help center and can answer questions about migrating to Front Knowledge Base, how Front uses Knowledge Base, and general help center processes. You don’t need to direct your question to any specific person, as they’ll naturally answer the ones in their domain. Please submit as many ques

3
Front User
1 day ago
helena
helenaCommunity Manager
published in Product Q&A

When to post in this forum versus contacting Support

This forum is the primary way to receive assistance using Front. Post questions about our product in this forum. Posting questions in our Product Q&A allows other Front users to learn from your question and allows the broader Front Community to suggest innovative solutions or respond with follow-up questions of their own. However, there are times when you should contact Front Support instead. These include:Reporting bugs or performance issues When you need changes made to your Front account When you need to share private information to troubleshoot a problem  If your issue does not fall into one of those categories, then please post in this forum. Rest assured our Support team and community gurus will see your question and respond before you know it!

1390
helena
4 months ago
michaelsteiger
michaelsteigerEnthusiast
asked in Product Q&A

Hide Facebook Comments

We still need to use another support solution together with Front as Front does not provide a simple “hide comment” feature for Meta comments.When can we get this function?  

1
PhoebeatFront
3 days ago
bintou
bintouRookie
asked in Product Q&A

need help setting up front

Hello,  I own a real estate company and I need my admin to be able to access my emails and respond as needed. I am super excited about what front has to offer but I am getting extremely frustrated with the set up process. I have added the inbox the inbox that we need to share and invited my admin. However, nothing is happening. My emails are not routing. I am not technical at all nor am I interested in watching videos to learn this thing. I would like to pay someone to help me set up my account correctly. please reach out if interested.  thank you, Bintou 

1
cat_apac
6 days ago
smsdavis
smsdavisRookie
asked in Product Q&A

Outlook 365 and Front QUESTIONS!

I am a complete noob when it comes to Front.  I had never heard of it until my new client told me about it.  After checking it out, I am quite impressed but still a little confused.  Hopefully, some experienced folks can help me out.  So far, searching help hasn’t answered my questions. I use Outlook on a M365 account.  I went ahead and added my personal inbox just so I could work more with Front since I’m not quite yet ready to respond to client issues in Front.  It pulled in ALL of my email not just what was in my InBox!  UGH So.  I spent an hour and moved my emails in Outlook to Archive and all my saved folders that were stored under the Inbox Folder are now under the Archive folder.  But it seems Front either is still pulling them in, or once it pulls, it never truly syncs so in is in until removed through Front. I did add a rule to move anything that isn’t in certain “tags” which seems to equate to my Outlook folders.  But it doesn’t appear rules run AFTER email is received so I’l

1
Isaiah
10 days ago
Sanne
SanneRookie
asked in Product Q&A

No possibility to write on existing tickets, only on new ones

One of my agents who works with us for a long time already,can suddenly not type (neither answer to a ticket nor write in the comment section) in existing tickets anymore. The same problem exists for all inboxes that we use.The only exception is that when creating a new ticket from scratch, she can write as usual.The issue is not her keyboard, because also writing outside of Front works perfectly.Restarting, logging off etc. didn’t help. Do you have any idea how to troubleshoot this?

1
H
10 days ago
lori
loriRookie
asked in Product Q&A

Merge Discussions?

Hi - does anyone know how to merge discussions? Thanks!

1
H
12 days ago
Adam_just_Adam
Adam_just_AdamRookie
asked in Product Q&A

Dark mode in rest of app

Could we get dark mode on the calendar and settings? It’s hard on the eyes when switching off the main view.

1
cat_apac
13 days ago
P
pstosRookie
asked in Product Q&A

Adding .ics calender events to calendar

Hi! When someone sends me an email with an .ics file attached, Front shows the the event above the email message with a calendar icon. But as far as I can see, there is no way to have Front add the event to my calendar. Do I have to do it manually? 

1
naomi_oneal_nunnally
17 days ago
mkhadpe
mkhadpeRookie
asked in Product Q&A

Front app slow

Front Desktop app is running very slow  

1
michael
19 days ago
christian.lasch
christian.laschEnthusiast
asked in Product Q&A

Contacts / Lists: Sorting and organisation

Hi, We started using Front about three weeks ago. Of course we also started to use contact lists. As we are a sum of 15 different teams that all creates their own lists, it would very helpful to have the possibility to:filter them by team sort them (by general operators like date, name etc.)Thank you!

1
naomi_oneal_nunnally
24 days ago
bgomilla
bgomillaConversationalist
asked in Product Q&A

Recreating Metrics from Exports

I’m looking to recreate some of the the main metrics from the overview page using the exported data (need this for historical reporting) but the numbers aren’t tying. I’m assuming I’m not looking at the events under a proper filter. Has anyone had dealt with this issue?

3
cat_apac
27 days ago
Ben
BenRookie
asked in Product Q&A

Facebook and Instagram messages not showing

Hello, I’m trying to sync Facebook and Instagram but they don’t show up in the inboxes. Have done the required steps… have allowed access to messages too, any ideas what the issue could be? Thanks

3
Javier - Developer Relations
1 month ago
geoff
geoffRookie
asked in Product Q&A

Issues with Block functionality

My partner and I get dozens of spam emails a day and to help curb their growth we block the senders. Sometimes the blocked senders are able to still send emails and their follow ups appear in thread under the email we blocked….anyone else having this issue?

1
Isaiah
1 month ago
davidb
davidbConversationalist
asked in Product Q&A

Allow dynamic Recurring Meeting Times on Scheduling Links so that it can be more or less than two months.

It would be great if we were allowed to pick how many months or weeks out someone can schedule a meeting with us using a Scheduling Link. I saw some other posts related to people wanting more than 2 months. I actually would like less than 2 months (only want people to be able to schedule with me over the next few weeks).

3
D
1 month ago
marthe_alexander
marthe_alexanderRookie
asked in Product Q&A

Emails reply all AFTER a hashtag rule applied

Good Morning!  Question - wondering if this was supposed to happen.  A coworker sent an email to the company about an event. A different coworker added a comment with a #MAINOFFICE which would draw attention to the email Someone from the original email replied to JUST the original sender HOWEVER the email went to the entire #MAINOFFICE group as well even though it was from one person and to another person. Is that supposed to happen?  The second email did NOT go to the entire company but just that small group in a different office.  

1
michael
1 month ago
benj
benjRookie
asked in Product Q&A

limit CSAT requests to regular customers

We have a number (circa 500) of customers who regularly (daily/weekly) interact with our various sales and support teams. We are looking to implement CSAT.I would like to limit the number of CSAT requests each of these customers receive, for example no more than 1 per month.I thought a good way to do this was by adding the customer to a list when a CSAT request was made and then using membership of that list to filter any further requests, however I cant see a way to automatically remove the customer from the list a month later.Has anyone got any ideas?Cheers Ben

1
naomi_oneal_nunnally
1 month ago
prsdd
prsddRookie
asked in Product Q&A

Tags are always getting sync with gmail

We are facing issue when adding new label in Front. At times it is visible in gmail and other times it is not. Same way other way, when adding label in Gmail, it is not visible in Front. Can someone help how to better use label and have gmail and Front in sync?

1
S
1 month ago
davidb
davidbConversationalist
asked in Product Q&A

Allow dynamic Recurring Meeting Times on Scheduling Links so that it can be more or less than two months.

It would be great if we were allowed to pick how many months or weeks out someone can schedule a meeting with us using a Scheduling Link. I saw some other posts related to people wanting more than 2 months. I actually would like less than 2 months (only want people to be able to schedule with me over the next few weeks).

1
Javier - Developer Relations
1 month ago
jacob
jacobConversationalist
asked in Product Q&A

Searchable custom fields?

Hello community, I'm trying to figure out a way to link emails that relate to the same job. For instance instead of merging in to one conversation I want to keep client, supplier and subcontractor conversations separate but make it easy to find all the conversations related to that job easily. The goal is to later intergrate this with other software via the API so custom fields seems like the best option but they dont show up in a search. We could use tags but we use tags to show the status of a job and trigger certain rules. So i want to avoid this option because after a year we might have 1000s of job number tags that will make the tags menu cluttered.If anyone has some alternate options I would love to hear them.

2
jacob
1 month ago
AOG
AOGRookie
asked in Product Q&A

Auto Reply Rule - Reply All

Can there be logic or function created so a rule for the Auto Reply function to include being able to select a ‘”Reply All’’ rule. Reason: Typically more than one party is in an email message that requires same reply/notification in the auto reply message. Result: Everyone in copy on original inbound email message will receive the auto reply and subsequent details/information for recipient's internal processing. 

1
S
1 month ago
marina
marinaRookie
asked in Product Q&A

Customizing a report beyond just filtering (moving cards, duplicating cards, etc.)

Hi there! I’m wanting to build a more customized reporting view in Front. For instance, on the ‘overview’ report, I’d like to duplicate the ‘changes over time’ tile and have it repeat several times with different metrics shown, so someone can just open the report and immediately see a bunch of metrics without needing to click around. I’d also like to adjust a bunch of the other tiles and the order they appear on the report. From clicking around, it seems like I can only adjust the filters (time period, users) and not any of the analytics/tiles themselves. Is there any way to do that?

1
cat_apac
1 month ago
lorraine
lorraineConversationalist
asked in Product Q&A

Microsoft 365

Hello all. The gentleman that set up our Front ran it through Office 365. I believe I have had a breach on my Microsoft account and Microsoft have blocked my accounr.  Is there anyway I can have Front manage my emails directly until Microsoft fix the issue.  We are an essential business and not receiving emails is an emergency issue.  

3
helena
1 month ago
cody
codyConversationalist
asked in Product Q&A

SMS Channel for imessage

Hi All, I’d love to have a channel for my SMS messages from my cell phone. Most of my texts are business related and having them in Front would be a amazing! Does anyone know if that’s possible or how to accomplish?

3
cody
2 months ago
garyswart
garyswartRookie
asked in Product Q&A

Chat transcript

Our visitors have the ability to enter an email address when they request a chat.  An automatic email is sent after so much time, often when we are not done responding.  Is it possible to send the email only when the chat is archived?

1
H
2 months ago

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