Product Q&A

I have been using front for about a week, and initially had no topics. Then on Sept 30th, four topics were created. No new topics were created since then.My questions on topics are:Will they automatically appear or does it take 30 days (as per your docs) for Front to evaluate new topics? If it does take 30 days since the last discovery, is there a way to “trigger” new topic discovery? If a flood of new emails come in about a new topic, such as a live site issue, will Front be able to create a new topic on the fly as needed without having to wait 30 days?Thanks in advance for your clarifications!

I have customers who are filing tickets through our portal, and when they file via our help center, they are being prompted to verify their email address. They will confirm their email by clicking the button below, but will be prompted again when they submit another ticket. The customer will verify their email above, directing them to their requests.Need guidance on why this is happening and any solutions to allow customers to only verify their email once. Thank you.

At the moment, at the new interface version all inboxes on the sidebar are merged together. There is no clear distinction, so it seems that all inboxes merge together. It would be great if certain boundaries were marked. Is separation planned? 

What setting can we use to stop this from happening?  What is the use case for which it is _useful_ to unassigned a conversation just because of a change in inbox?

At my company we have a group of several people working in different time zones. I would like to know how I can automate a response timer that would work for everyone individually without having to automate a separate rules for each member?

Is it possible to view and download Front email attachments when viewing the message directly in Slack?

On Windows, when I print a PDF from Front using Microsoft Print as PDF, the resulting PDF has embedded images, not text. In other words, I can’t select or copy text in the PDF using Adobe Reader or any other PDF viewer. Is there a way to print a PDF that would enable me to copy text from the PDF? 

Hello Front Community,Today I noticed the URL link icon is gone when creating a message. It used to be at the bottom a few icons to the right of the attachment one. Does anyone know how to get it back? I used it extensively. Thanks in advance!Amy

HiI have been a customer of Front for 1.5 years, and during this time, I’ve seen so many integrations added, but not GitLab yet. This is a thread to discuss why we have not seen this yet implemented.I tried to create an idea months ago, but it got merged into an invisible idea, so sadly the community can’t see it and maybe upvote it!Merged idea for Gitlab integration to an invisible idea I wonder if this because Front is already working on it or if they don’t care about integrating with Gitlab?I wonder if I’m the only member of the community waiting for a Gitlab integration? Raise your hand if you are looking for a Gitlab integration too!I’m not asking much, just same capabilities as the Github integration would be nice.Hopefully Front and the communty sees this post 

Hello, I’m looking for advice on how to make the new UI more readable, whether there will be accessibility options like high-contrast (or color-blindness) themes in the near future, or if it is necessary to raise this as a feature request.In both the light and dark themes, I can no longer distinguish the sidebar or see separation between conversations and messages. Subject lines blur into senders and previews, making it hard to read. I'm not color blind but I can't perceive the subtle shade differences with the new UI that others seem to. I typically leverage high-contrast themes in Windows and increased monitor brightness/contrast to reduce eye strain and increase clarity, but even with adjustments the light theme remains hard to use. The dark theme offers better contrast but still lacks boundaries between text.Like many other posters I will use the old inbox experience for as long as possible because it was better. But I see that the Front team is responsive and I hope you will offer

Hi Guys,We’re currently trying to set up WhatsApp on Front but running into the error below. Has anyone else come across this before? 

The recent update put the delete button behind an ellipses. That’s a terrible idea. My laptop does not have a delete button. Give me my button back :(

I’ve noticed a couple of limitations in Front Calendar and was curious if others have found effective workarounds while these features are still in development: Cancellation Notes: Currently, when deleting a meeting, there’s no built-in option to send a cancellation message. I’ve been manually notifying attendees via email before removing the event, simple enough, but not ideal. Co-Organizer Functionality: Since Front doesn’t support assigning co-organizers, I’ve been using Teams or Outlook to set that up, which then requires managing changes through those platforms. It works, but adds a layer of complexity. If anyone has discovered a more streamlined approach or temporary solution, I’d really appreciate hearing about it. Always open to learning from how others are navigating this.

Hi everyone,I’m exploring ways to make message templates accessible across the entire organization, spanning all workspaces. Currently, Front’s “Company” workspace settings support rules, but not message templates, which limits centralized management.The two workarounds I’ve come across are:Creating a shared workspace that everyone can access, solely to house the template. Keeping the template in its original workspace and granting template-level access to all users.Both approaches work, but they’re not ideal—especially when it comes to maintaining consistency and avoiding duplication across multiple workspaces.Curious to hear how others are handling this. Have you found a more scalable or elegant solution for distributing templates organization-wide?

Curious if anyone else is experiencing this - we did contact support with no response yet.We added a new user to Front and they don’t have access to Contacts. It’s not in their app switcher menu at all. I can’t find a setting for this or anything…. anyone else have this problem?  

Hi! I am wanting to looking into notification settings within different inboxes for workspace admins. I’m currently a main admin for our Front Instance and on the end-user side, I won’t be using some of the inboxes set up across the team. Is there a way I can customize my notification settings on the Mac Desktop app? Thanks!

Is it possible to search a shared inbox’s archives by user? So, like I could search to see all the emails that I specifically archived? It’s likely not possible, but I won’t know for sure unless I ask. Thanks!

I used the “time off” feature when I took 2 days off in order to enable the auto-responder. There were several conversations assigned to me in a shared channel for which we received an inbound message while I was out of office. When that happened, I was unassigned from the conversations. I would like the conversations to remain assigned to me, so that the inbound responses would be waiting in my inbox upon my return. As it was, I missed them at first. How can I avoid being unassigned on conversations like this? I can imagine two possibilities:A way to enable the auto-responder without marking myself “out of office” (maybe I can do this with a rule? seems like a hack) Changing some settings so that inbound messages do not auto-unassign me. 

Please put the search box back on the main dashboard. I use the search button 500 times a day and now I have to click the little search button everytime. It adds hours to my day. 

Front’s native knowledge base is solid, but does lack some of the features available in other knowledge management systems. Is anyone out there integrating another KB with Front, and if so, what system are you using and how well does the integration work?

The update this morning seems to have moved the Archive folder? Where did it go? 

I have found the Inbox When Ready extension for Gmail extremely valuable in preserving my focus against compulsively checking my email and getting distracted, while still enabling me to look up past emails when needed. Is there any way to recreate that functionality in Front? Viz., create a barrier to checking my Open emails (a 10-second delay for instance would be amazing) while still allowing me to compose and search? 

Sometimes I receive an email with a numbered or bulleted list where the text does not wrap at the end of my screen, so I have to copy-paste it to another program in order to read it. This occurs both when viewing the email in an external email or when viewing it in the main app (see screenshots below for examples)Is there a way to force all text in received emails to be wrapped? If not, would you please consider this a bug report / feature request.  

How’s everyone feeling about the new update? Personally, I’m struggling to find the value of the changes compared to the old model. Search bar moved, requiring extra clicks New layout sorting by “Open” and “Done”, then broken out by assigned/subscribed/inbox seems unhelpful. Additional time required to find archive. I like tasks--nice that the new layout allows filtering by tasks and discussions, however-- Discussions as a standalone category was nice.  Dropdown list for Inbox/Calendar/Settings/Analytics seems too hidden, easier when the icons were listed out at the top.  Objects condensed: I built a dynamic variable automatically linking a URL to the top of emails, but that is now condensed into an object icon instead of displaying the link at the very top.  I always give updates a chance a commit instead of reverting to old settings. I’m hoping its an evolving update, I realize this is the first iteration.