Recommendations for New Users

So excited to see you’re getting started with Front — welcome! I’ve put together some useful resources to help get your Front journey started:

• Getting started: Walk through the basics of setting up your new Front account. 

• Front Academy: Learning paths for your journey to become a Front expert

• Live office hours: Sign up for weekly office hours hosted by Front's education team

• Resources: Guides, webinar events, and ebooks

• Help Center: Articles and documentation

Those should all get you using Front in no time. 

Hi ​@chodges IMO, I would say map your workflow before configuring Front. Define how you want your operation to work first, then structure your inboxes, routing, tags, and response expectations around that process. Start simple, make sure the core workflow works, and gradually introduce automations as you identify repetitive tasks. Most importantly, test before rolling anything out broadly, then continue refining the setup based on how your team actually uses Front.

Hi ​@chodges  , I just wanted to add a couple more things that made some of the biggest difference while using Front.

If the team is already used to Front and how to manage through it, I would suggest using comments instead of forwarding emails internally. When I used other apps, the information in emails was all over the place, so @mentioning a teammate in the email gave us the context we needed without having to search for it. Using tags and templates, it seems that it creates a workflow could help us work around repetitive responses. Also, the AI inside the front works great at creating automatic tags, so you don't have to separate them manually.

Additionally, I see that Front has some of the best resources and documents to get started, and you should get used to them and get the most out of them in no time.