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Brady
Brady
Enthusiast
August 26, 2026

Dialpad Enhancements

Hi All,

A few of us who’ve used the Dialpad desktop app for years have been testing out the new Front integration. Overall it’s a great step, but a few workflow things have come up that we’d love to share feedback on:

  • Bigger Caller ID: Is it possible to make the incoming call pop-up a bit larger? Right now, it’s tough to read the entire caller ID quickly when a call rings in.

  • Desktop/OS alerts: Can incoming call alerts show up as native Windows/Mac notifications so we don't miss them when Front is minimized or in the background?

  • Pinning the dialer: We really miss having the dialer docked or always visible on the right side like before or have this pop out entirely. Is there a way to keep it on screen while clicking around between inboxes?

  • Post Call Wrap Up: We use post call wrap up times of 60 seconds, it’d be nice to display that in Front.

    1 reply

    cat_apac
    cat_apac
    Fronteer
    August 31, 2026

    Hi there! Cat here from the Front support team 🌻

    Thanks so much for sharing this thoughtful feedback, we really appreciate it! I’ve looped in the team responsible for this functionality in on our side so that we can log this and take it into account for future improvements.

    They’ll be in touch here if there are any questions or updates we can share from our side!

    Cheers,
    Cat

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