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Setting rules as a delegate?

  • January 14, 2025
  • 1 reply
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thespacebetween

I’m a delegate for my boss’s inbox and I’ve been asked to create rules and automations for it. I already know there are certain things I can’t do as a delegate, like send emails as the person, but it doesn’t seem like I can set rules for the delegated inbox either.

 

Does this sound correct? The best solution I’ve come up with so far is to write the rules myself and set them up while I am in my boss’s actual inbox. I just want to make sure there’s not some workaround I can do before I let my boss know. Thanks for the help!

Best answer by Isaiah

Hi there! 

Isaiah here from the Front Support Team 👋 

Thank you for reaching out and providing these details! At the moment, it’s not possible to create rules for a teammate who has delegated their inbox to you. However, if you are designated as a company admin, you can create rules on behalf of other teammates. For more information on how to do this, please refer to this help center article: https://help.front.com/en/articles/2116#rules 

Happy to answer any other questions! 

1 reply

Isaiah
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  • January 16, 2025

Hi there! 

Isaiah here from the Front Support Team 👋 

Thank you for reaching out and providing these details! At the moment, it’s not possible to create rules for a teammate who has delegated their inbox to you. However, if you are designated as a company admin, you can create rules on behalf of other teammates. For more information on how to do this, please refer to this help center article: https://help.front.com/en/articles/2116#rules 

Happy to answer any other questions!