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Setting rules as a delegate?

  • January 14, 2025
  • 3 replies
  • 181 views
thespacebetween

I’m a delegate for my boss’s inbox and I’ve been asked to create rules and automations for it. I already know there are certain things I can’t do as a delegate, like send emails as the person, but it doesn’t seem like I can set rules for the delegated inbox either.

 

Does this sound correct? The best solution I’ve come up with so far is to write the rules myself and set them up while I am in my boss’s actual inbox. I just want to make sure there’s not some workaround I can do before I let my boss know. Thanks for the help!

Best answer by Isaiah

Hi there! 

Isaiah here from the Front Support Team 👋 

Thank you for reaching out and providing these details! At the moment, it’s not possible to create rules for a teammate who has delegated their inbox to you. However, if you are designated as a company admin, you can create rules on behalf of other teammates. For more information on how to do this, please refer to this help center article: https://help.front.com/en/articles/2116#rules 

Happy to answer any other questions! 

3 replies

Isaiah
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  • Isaiah
  • Fronteer
  • Answer
  • January 16, 2025

Hi there! 

Isaiah here from the Front Support Team 👋 

Thank you for reaching out and providing these details! At the moment, it’s not possible to create rules for a teammate who has delegated their inbox to you. However, if you are designated as a company admin, you can create rules on behalf of other teammates. For more information on how to do this, please refer to this help center article: https://help.front.com/en/articles/2116#rules 

Happy to answer any other questions! 

jaimee
  • jaimee
  • Conversationalist
  • June 5, 2026

Hi - checking in on this to see if it has been updated to allow delegates to set up rules on behalf of the inbox they manage?

Isaiah
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  • Isaiah
  • Fronteer
  • June 5, 2026

Hi Jaimee 👋

Currently, this is not possible. However, we have an existing feature request that you can vote for here- https://front.ideas.aha.io/ideas/PRD-I-1960 

Feel free to click the Vote button on the left-hand side of the feature request to tell our team how important this update would be for your team. You'll then be subscribed to receive email updates if a feature that you submitted or upvoted is developed and shipped. 

Please let me know if I can answer any other questions! 

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