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Ian_ClarkRookie

asked in Workflows discussion

Using Equations to create/return a Dynamic Object

Hello!I am currently trying to build a Dynamic Object that returns a URL format where the first two numbers after the static portion of the URL represent the numerical value of the letter + 1.For instance, our order numbers are in the format of AV123456. I have this set to work as a dynamic object and it returns the correct URL. It is currently set as:Target String: A,Letters (exactly 1), Digits (Exactly 6)Target URL: ************************************next/21Digits(Exactly 6) It works beautifully. However, there are previous orders and future orders where the second letter is not V, and for this reason, 21 will not remain permanently static.21****** represents the value of V(20) + 1 and the * represent the remaining numerical digits of the order number.Is there a way to build out a dynamic reference that takes the Letter Value, Converts it to the Numerical Value and then Adds 1 to it?

1 day ago

theresa_leeRookie

asked in Frontlines forum

[From support breakout] How do you think about improving resolution time for customer inquiries?

2 days ago

andersenFronteer

asked in Frontlines forum

SanneRookie

asked in Product Q&A

No possibility to write on existing tickets, only on new ones

One of my agents who works with us for a long time already,can suddenly not type (neither answer to a ticket nor write in the comment section) in existing tickets anymore. The same problem exists for all inboxes that we use.The only exception is that when creating a new ticket from scratch, she can write as usual.The issue is not her keyboard, because also writing outside of Front works perfectly.Restarting, logging off etc. didn’t help. Do you have any idea how to troubleshoot this?

10 days ago

isaacConversationalist

asked in Developer Q&A

Listing Conversations since a specific date

Hi! My company has a use case to list conversations in a specific inbox that have been created since a specific, dynamic, timestamp. Ex: we want to list all new conversations in an inbox that have been created within the last 30 minutes. So far, we’ve been attempting to use the list conversations endpoint, and newly created search endpoint, without success. Each time, it seems the Front API is returning a much larger timeframe of conversations within the inbox. Here’s the API request we’re currently using: https://api2.frontapp.com/conversations/search/inbox:XYZ after:1694445506?limit=100 Has anyone had success here? Would love to hear if there’s a better way!

12 days ago

natalieConversationalist

asked in Developer Q&A

Partnering with Front when your Integration is neither a Channel nor a Plugin

Hi there, I have just written an integration that interfaces with the core API and I am beginning the process of trying to get it listed in the integrations marketplace. However, I am slightly confused by the Airtable form: The “Screenshots” field is required, with the directive to “include at least one screenshot of how the integration appears in Front.” The problem is that our integration does not appear in Front at all. What would you like us to show? What is meant by “Website or landing page url”? Would you like our homepage or the URL that users should go to to start the installation flow?Thanks so much.

12 days ago

loriRookie

asked in Product Q&A

Merge Discussions?

Hi - does anyone know how to merge discussions? Thanks!

12 days ago

Adam_just_AdamRookie

asked in Product Q&A

Dark mode in rest of app

Could we get dark mode on the calendar and settings? It’s hard on the eyes when switching off the main view.

13 days ago

peter_at_prelloConversationalist

asked in Workflows discussion

Is it possible and how to create custom "front_chat" channel with Core API ?

Hi,The documentation states that it is possible to create a custom channel, but is this possible for a "front_chat" type?I try but I have a bad request or conflict statutThanks

17 days ago

makersoftwareRookie

asked in Workflows discussion

Otter.ai Integration

It would be great to get an Otter.ai integration so I can add otter to my meetings.

2 months ago

timchambersRookie

asked in Developer discussion

API access to Teammate Groups (not contact groups)

I understand that Teammate Groups is a relatively new feature, which might explain why it’s not available in the API yet, but I was wondering when/if we might gain access to those groups of Front users that we define and use for managing Inbox access, etc. (found in the app under Settings > Company > Teammate groups).So far, references to “teammate groups” in the API documentation seem to reference contact groups owned by a team member, which is not what I’m looking for.Perhaps this question is also related to Front’s SCIM functionality–is there any documentation related to that functionality?

2 months ago

KierAyreRookie

asked in Developer discussion

Teammate Transparency/Multiple companies using Teams

Hello. I am looking for suggestions, tried sales and sent a support ticket, but there is no reply. I would like to set up my clients as individual, siloed TEAMS. They would have full access to the other users on their team (all 50 users at a salon), 100 users on another team at an insurance company, and 5 people on another team at a dance studio for example. The idea is that the Salon would have about 50 people doing scheduling, having a shared inbox, individual google business emails etc. They could use Front, well, like Front. But, today, when I started to set them up, I noticed a user in 1 team can see ALL of the other members of every other team, this does not seem right to me. In fact, my client noticed it before I did and was like why do I see this person and that person, who are those people? I want to add them to MY account so I can get stuff pushed to me from them that I need to take care of, and they can share messages and chat with each other and me but NOT the insurance c

6 months ago

MikaConversationalist

asked in Developer discussion

About Message ID and detecting mail or multiple mails within conversation

Hi,I am currently visioning kind of an order recognizion plugin which potentially could automatically detect which orders does the conversation consider.Idea behing this is that we currently do add the Message ID of received orders to the order itself while adding it to our ERP. This helps greatly but I’d like to make it even easier and potentially with added possibility to even edit the orders via iFrame element within Front.But to make it happen, I would need to know if it’s even possible to create a plugin with a function to detect multiple Message ID:s from conversation (and then do the math with the data which comes from the ERPs server)?What do yo say? Would it be possible or would you have better ideas? 😊

7 months ago

AlanDConversationalist

asked in Developer discussion

Integrations

Hi all, Not sure if this is the correct location for this. I run a Technical Support team and we have inbound via email and WhatsApp as well as Zoho CRM tasks. Zoho Desk didn’t work out for us as it would not work with custom modules of CRM. We don’t a yet have a developer. Front looks like it may suit us but we use personal email, shared team inboxes and we also use WhatsApp groups that involve the team but also customers in those groups. Can Front work with WhatsApp groups (as well as 1 to 1 WhatsApps) and Zoho tasks?

7 months ago

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