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Unanswered questions

126 Topics
john_postiglione
john_postiglioneRookie
asked in Product Q&A
Snooze when a specific tag is applied

I am looking to snooze conversation when a specific tag is applied.  I cannot seem to find a way to set this up.   Can this be done?

1
PhoebeatFront
10 hours ago
Diane
DianeRookie
asked in Product Q&A
individual macros

Will macros currently set up in the team inbox eventually be allowed to use in individual inboxes? Our customer base tends to first reach out to the CSMs first and we are trying to transition them over to our Support team so responses are quite repetitive during this transition period and having macros that are currently applied in our shared inbox be allowed to be used in personal inbox would be very helpful 

1
PhoebeatFront
12 hours ago
justin_oneal
justin_onealRookie
asked in Product Q&A
Talkdesk Integration Uses

Hello all, I am working on setting up an integration between Talkdesk and Front.  It seems this will allow me to pull in call data from Talkdesk, but I was wondering if anyone else is using this integration and what are some of the best use cases you’ve found with this integration. Thanks!

0
justin_oneal
13 hours ago
justin_oneal
justin_onealRookie
asked in Get started on Front
Archive Impact on Synced Inboxes

Hello, I may have missed this point during the Academy training, but when you Archive emails using Front, does that also sync those actions with the connected channel inbox?  Or is archiving specific to the Front platform and does not affect the channel email inbox? Hopefully this makes sense, thank you for any insight!

0
justin_oneal
14 hours ago
Amélie
AmélieConversationalist
asked in Get started on Front
Discussions on Microsoft Teams or Front?

Hi Front Community!I have just moved my teams into Front over two weeks ago, everything is going smoothly but I would like them to use more the Discussions tools in Front to communicate between them, instead of Teams.The challenge I have is that we are collaborating with many teams in our business not using Fromt and using Teams, so it is difficult for my teams to understand why they should use the Discussions channels. How do you compete with MS Teams for your teams to use Front? And what tools we could be using to attract them into Front Discussions?Thanks 

4
andrealean
1 day ago
MarrielleF
MarrielleFRookie
asked in Workflows discussion
Is there a way to view the threads that you've assigned to another team member?

Hello! I’d like to know if there is a way to view the threads that we’ve assigned to another team member? I’m asking this because I also want to keep track of the threads that I’ve assigned to another team member and follow up with them in case they are not responsive, may have forgotten to respond, or if they’ve accidentally archived the thread. I’ve had experiences where I’ve assigned a thread to a team member but they don’t always get back or respond right away, and I would end up forgetting about it. It’d be great to know where we can view these threads in one list just so there is at least one person to keep an eye on the thread in case the one assigned is busy. Thanks for the help!

1
cat_apac
1 day ago
marc
marcRookie
asked in Product Q&A
Send to Slack - Create Link in Conversation

I am trying to link the Slack message created by the Send to Slack option, but I cannot figure out how to do that. I would like to either see the Slack conversation in the Front conversation or, at minimum, see a link to the Slack message in the Front conversation. Is there a way to do that?  

0
marc
2 days ago
alejandro_castro
alejandro_castroFronteer
asked in Product Q&A
New Ticket system

Regarding the new ticket system shown during the latest Frontline Presentation, do you have any documentation on this?

2
helena
2 days ago
alejandro_castro
alejandro_castroFronteer
asked in Get started on Front
Analytics

Which dashboards do you use most to track your teams performance and workload and feel provides an accurate representation?

0
alejandro_castro
2 days ago
Diane
DianeRookie
asked in Workflows discussion
Forwarding an email to support in zendesk via a macro is suspending the email

I am running into an issue setting up my 1st macro where the forwarded email I'm trying to automatically push via a macro step to our support team (currently in Zendesk ticketing system) is not getting received by Support. Upon further investigation it appears that the email in Zendesk is held in suspension due to “Automated response email” and Zendesk doesn’t appear to allow any solution around this. Can you advise on any workarounds? I thought about creating a message reply template where it cc’s our support team however I realized a message template does not provide any option to add in a cc address.  

0
Diane
3 days ago
jeffroehm
jeffroehmConversationalist
asked in Product Q&A
You have exceeded your Office 365 storage quota

Unable to send emails in Front. Getting error that we have used up our Office 365 storage quota, but when we look at Office 365, we are well below our storage limit.  Is there an issue on the Front side?

2
jeffroehm
4 days ago
MariaC
MariaCRookie
asked in Product Q&A
Snoosing for different time zones

Hi Front team,Our team operates 24/7 on a rotating shift basis, but our clients and partners are often unavailable outside their normal working hours. We frequently need to snooze conversations until their morning hours, which requires calculating time zone conversions.To simplify this, we decided to use your 'Add snooze' feature for different time zones. It works well for time zones behind us (e.g., US Pacific), but not for those ahead (e.g., Asia Pacific) since snoozing for a particular hour (not a number of hours from now) is only available for the same day, not the next. Can you please add a feature of setting up 'Add snoose' for the next day?Or even better to snoose according to Zulu time? 

2
JohnW
4 days ago
elisa_gibert
elisa_gibertRookie
asked in Product Q&A
Export - Message templates

Hi, Do you know how I can export my message templates in a .csv file ? Or any other way to export our templates ?Thanks for your help !

1
cat_apac
10 days ago
EnzoV
EnzoVRookie
asked in Product Q&A
Help with Duplicate contacts scan

Hello everyone,We are using Front in a B2B context with multiple clients who operate in the same B2C market. As a result, some of their end customers are shared and have the same phone numbers and/or email addresses.Our issue is that when importing contacts, these shared customers are automatically merged by Front, even though they belong to different accounts and are technically distinct customers. Has anyone encountered a similar situation, and how did you manage this to avoid unwanted contact merges?Thanks in advance for your advice!

1
Isaiah
10 days ago
rye_bread
rye_breadConversationalist
asked in Developer Q&A
Twilio WhatsApp Messaging Templates

Hello, I am assessing whether Front will work for my business use case. I need to use a number of Twilio WhatsApp channels for my clients all of which are Business accounts. Business accounts have some limitations around messaging and messaging windows and as a result need to use pre-cleared message templates when sending messages to users outside of a conversation window. Does Front support sending Twilio message templates via the Front API?Additionally does Front support web hooks for listening to messages (both inbound and outbound messages to the channels?Thanks!

14
E
11 days ago
bcc
bccRookie
asked in Workflows discussion
Integrating Dynamic Objects with Monday Boards?

Hi everyone,I’m currently working on improving our workflow by integrating Front with Monday, and I’m curious about the possibility of using dynamic objects to pull in specific information directly from our Monday boards.Here’s what I’m hoping to do:Automatically retrieve data (like project statuses, task updates, client info) from a Monday board and display it in a front conversation using dynamic objects. Use that information to trigger automations or set custom fields in Front based on board updates.Has anyone successfully integrated monday in this way? Are there best practices or specific API setups that I should consider to make this process seamless? Any advice or suggestions would be greatly appreciated!

2
Javier - Developer Relations
11 days ago
bcc
bccRookie
asked in Workflows discussion
Automating Email Information to Google Docs in a Specific Format?

Hey everyone,We frequently receive information via emails in Front (e.g., client details), and we’re looking for a way to automatically extract that information and input it into a designated Google Doc.Specifically, we’d like the information to:Be pulled from the email as it arrives in our inbox. Be placed into a specific location in a Google Doc template.Has anyone set up a workflow to achieve this, possibly using integrations or automations in Front? We’re looking for the most efficient way to keep this process smooth and consistent. Any advice or suggestions on tools or methods would be greatly appreciated!Thanks in advance for your insights - Hope this makes sense! 

1
Andy
11 days ago
jeffrey_herrin
jeffrey_herrinEnthusiast
asked in Product Q&A
Urgent-Team Cannot Email- Unknown email error

Team is receiving a draft failure unknown email error when trying to send emails?

6
JohnW
11 days ago
rye_bread
rye_breadConversationalist
asked in Developer Q&A
Using Front with Twilio Whatsapp Channel

I am looking to setup on Front to allow agents to view conversations happening in WhatsApp Business accounts that I manage as well as handle quick questions with my API so that agents do not need to handle those types of questions. I have already added the channel but am confused as to how to send messages to users via Front or if I should be sending messages via the Twilio SDK and Front will just sync with Twilio through the channel. Usually platforms like Front have a webhook that I have to plugin to my WhatsApp sender in twilio but that documentation/requirement does not seem to be present for Front? 

9
jason
15 days ago
zdao
zdaoRookie
asked in Product Q&A
Calendar Delegation

I have found document on how to share your calendar with others in order to also see them in Front. However, does Front offer calendar delegation and if so what types of delegation does Front offer (full access, invite only, etc.)?

1
cat_apac
16 days ago
andydrayage
andydrayageConversationalist
asked in Get started on Front
Workspace Inbox Design for Operations Account Mgmt

I’m looking for advice and best practices on setting up inboxes in Front for an operations team that manages accounts and workflows. Our goal is to organize inboxes in a way that helps the team efficiently handle account-specific communications while maintaining clear visibility and collaboration. Specifically, we need guidance on structuring shared inboxes, using automation or rules to route messages to the right team members, and managing workflows between team members as tasks or requests evolve. If anyone has experience with setting up Front for this type of operational use case, I’d love to hear how you’ve approached it and what’s worked well for your team!

1
isaiah_l
22 days ago
Deeya
DeeyaConversationalist
asked in Product Q&A
Does Front have a feature to translate emails and send back translated emails in that other language?

Hello! Just wondering if you are able to translate emails sent in another language with any feature already in Front and better yet if you are able to reply back and have it translate to whichever language the message was sent in? 

3
karanjuj
23 days ago
reng
rengRookie
asked in Get started on Front
Old Email suddenly showing up

HelloEvery once in a while we have an old email show up in our personal inbox. When I review the conversation details, I can see the conversation shows “Reopened in office 365 Inbox.” This is odd, because for the person that this happened to most recently has not opened outlook at all. We connect Front through Office 365. So, we are trying to understand what “Reopened in office 365 inbox” means so we can prevent it from happening again.Thanks  

3
Precision
25 days ago
L
lifanConversationalist
asked in Workflows discussion
Hire an Front expert to setup our customer support

Hello! I'm seeking someone experienced with setting up Front for customer support. If you have expertise in configuring Front for efficient customer service operations, please reach out. We're eager to streamline our support processes and would appreciate your help. Thanks!

1
helena
28 days ago
mspfs
mspfsRookie
asked in Workflows discussion
Viewing Front tags in HubSpot contact

I’d like to be able to view tags that are applied in Front <> to be visible in HubSpot when viewing a contact and vice versa: if a tag is applied to a contact in HubSpot we’d like to see this in Front (e.g. customer segment). For now, I’ve been able to create custom contact properties in Hubspot and we can now label accordingly there (e.g. apply multiple feature request labels to the same contact), however despite choosing the multi-select checkbox this doesn’t translate to Front: Front only seems able to offer the options as a single select dropdown list so we can't apply multiple Hubspot tags via Front. What would be the best way to view the tags in both Front <> HubSpot? Thanks!

1
cat_apac
1 month ago

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