Unanswered questions

Is there the potential for re-introducing some contrast between read and unread emails? Currently the only signifier that something is unread is the little blue dot for the message. In the previous UI the entire box was shaded so you could easily see your read vs unread. I’d love to be able to glance at my inbox and more quickly distinguish between read and unread with the some color variation for the entire email preview.Every email platform I’ve used has provided that, and it feels like it would be easy to bring that back, even with a toggle.  

I am attempting to build a sidebar plugin in Retool so I can utilise all of my existing modules, components, and queries so I can surface important contextual information for my CS team.We all use Google sign in to login to our Retool apps, and we are having a few problems inside Front’s sidebar due to third party cookies.The native Retool sign in screen does not/cannot pop up the Sign in with Google page so I get the below 403 error when I click “Sign in with Google”  I have now tried to create a public Retool app, that just has a single “Sign in with Google” button on it (which is just a Retool button), which calls the following script on click: console.log("Front.openUrlInPopup", Front.openUrlInPopup)Front.openUrlInPopup("https://{mydomain}.retool.com/googlelogin", {  width: 600,  height: 800,})When I load that into the sidebar, the console.log runs (I toggled on the dev tools in Front) and I can see the Front.openUrlInPopup method showing just fine, but nothing happens/the function

Hi,We’ve started receiving 400 Bad Request errors when calling the conversations/search endpoint. A request such as:https://api2.frontapp.com/conversations/search/after:1762920938801 now returns:400 Bad Request {"_error":{"status":400,"title":"Bad request","message":"Unsupported search modifier provided."}} We aren’t using any other modifiers, and there have been no changes on our side. The issue began on 23 July 2025. From what I can see, using after: is still documented and there’s nothing in the changelog that suggests this behaviour should have changed.Do you have any insight into why this might be happening or whether anything has recently changed with this endpoint?

Hi guys,  I`ve started exploring the Dialpad integration in Front and was curious to know if anyone could share some best practices and how to best leverage this integration. Thanks in advance!

I have been asked to extract a list of our most used client domains for cross referencing - I can’t find anything like this in analytics. Any suggestions please ? 

Hi team, quick question:With the recent update that expanded the visibility of tags in the message header, did any changes occur that might impact the tag keyboard shortcut? I’m on Windows where the shortcut is Ctrl + T, and it suddenly stopped working within the last ~20 minutes. Not sure if the two are related, but wanted to check in case this was an expected behavior change or a regression.Thanks!

I am setting up an integration and using the teammate groups API.I can successfully create a teammate group and fetch it by id: POST /teammate_groups returns 201 with an id like cir_xxx GET /teammate_groups/cir_xxx returns the full group object  But when I call:GET https://api2.frontapp.com/teammate_groups Authorization: Bearer <token> Accept: application/json  I always get:{ "_links": { "self": "https://api2.frontapp.com/teammate_groups" }, "_results": [] }  Same behavior if I use the company host https://company.api.frontapp.com. The same admin token is used for create, get by id, and list, and other endpoints like GET /teams work fine. Am I missing something about how GET /teammate_groups works, or is this a bug with the listing endpoint? Any help would be appreciated.

When saving rules or macros with multiple actions, the actions are automatically reordered to a fixed sequence rather than preserving the order I set. This breaks workflows where later actions depend on earlier ones.Steps to Reproduce:Create a new rule with the following actions in this order: Move to inbox "Support Requests" Add tag "VIP Customer" Save the rule Reopen the rule to editExpected Behavior: Actions remain in the order I saved them.Actual Behavior: Actions have been reordered to:Add tag "VIP Customer" Move to inbox "Support Requests"Impact: This causes the rule to fail silently. In my example, the "VIP Customer" tag only exists in the "Support Requests" inbox. Because the tag action now runs before the move action, the tag isn't applied, the thread is moved but remains untagged.Currently, my only workaround is to split dependent actions into separate rules, which adds complexity and maintenance overhead.This appears to affect other action types as well, any workflow where

Hi, Now that I’ve spent some time with the new version and learned about it in the Webinar, I have a suggestion. Since the main focus seems to be the sidebar, could it be configured so that we can customize the items seen? I mean all the items, not just the order. The Webinar mentioned that we will soon be able to hide the Later, Done and Drafts, which is great. I would like the option to select individual items of the upper list, I can see. For me, having sent and drafts visible would be very useful. Later is sometimes used, but done, trash and spam are rarely if ever used or looked at.  

Is it possible to branch your chatbot flow back to an initial multiple choice question rather than rewrite the flows all over again.  We have an initial multiple-choice question, and I’d like the option to return to it if a customer wants to ask another question on a different topic.

As an avid user of Microsoft Planner  it would be extremely helpful to integrate front with planner.For example similar to click ups integration attaching itself to a task. We use Microsoft Planner as a bid board, and it would be helpful to attach emails to tasks so that they are easy to reference.   

Good evening, A lot of my job requires tasking and directing Inventory Control clerks to help solve problems or to do repetitive tasks.I have a question: Is it possible to use the summary function in front, and automatically create a list of tasks to accomplish a goal or find a solution, and allow the leads and supervisors to then assign those generated tasks to clerks so they have a step-by-step guide as how we want a task completed?For example, a customer requests a cycle count of a certain product, under a specific lot. Could we use the summary of the email, using AI, to generate a task list?  We can then expand or simplify the task list and then assign it to someone. This way too, if a customer requests what a process looks like, then we can give them bullet points and a look into what our process was, and we can fine tune if there is a disconnect or if a problem arises, we can see where it started and correct it from there, rather than trying to retrace every step clerks take, los

It would be great is the Snooze was part of the second column (what is that called?). Normally you have go down into later and then up into the filter to find what you have snoozed. Is there a short cut key perhaps? Is there a work around like using a tag? Just seems the simplest way is to put back the snooze as it used to be. 

Would it be possible to have the user preference to show or hide the reading pane area in the inbox? It’s come up a few times with some of our employees.

Checking emails in the dark from the mobile app...so painful in light mode. We need dark mode on mobile please!

One of the actions inside a rule is to send an email. You can send multiple people each the email of course. What would be great is to send a person an email and cc another person along with it. I use a template email inside a rule, and having to send two or three people the email seems clunky. 

I have tried all trouble shooting such as clearing cache on keyboard.  I redownloaded Front.  Only app with the issue so its not an Android or keyboard issue. when typing a “comment” the keyboard covers the commenting which is very annoying.  What glitch is this and how can I fix it?

I can forward or re-send a message as a new conversation. But I often want to reply in a new conversation - follow up on one element of a conversation with an external person, without keeping all my colleagues subscribed to it. Is there a way to do that? 

One of the actions inside a rule is to send an email. You can send multiple people each the email of course. What would be great is to send a person an email and cc another person along with it. I use a template email inside a rule, and having to send two or three people the email seems clunky. Harry

Hi,I have had front in my company for 10 years, however, I never really understood all the capabilities. I now need to figure out of I can actually work like I want with multiple inboxes, and actual shared inboxing across my small organization. Is it possible to find a freelance engineer, who can assist me with the things I wan’t to do?Simon

When I select a lot of messages i want to block all those messages/emails at once.

When I have send email, on the left bottom there is a message:Click on it to open the messeageMake an icon to copy the URL (sometimes I want to share the conversation in a tool like Asana).

Make shortcuts:Delete message: SHIFT + # (like gmail) OR xBlock sender: q 

Hello!I wanted to create a rule with a ‘Rule set data’ using keywords to assign to a specific teammate who are on Front, but there are some keyword rules that should forward the email to a teammate who are not on Front. Is there a way to create one rule, Where keywords are triggered and assigns to a teammate                                orKeywords are triggered but forwards the email to a teammate who are not on Front.or is creating two different rules is my only option?  

Hey folks, I’m build a front plugin with Auth from Clerk, and running into a bunch of issues. The login screen successfully opens + launches a google oAuth login, but then fails due to clerk issues.I’m assuming it has something to do with all network requests causing a 401 when sent from the sidebar UI. Running locally/on prod we’re able to login successfully. Would love a running example in the docs for Clerk apps.