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Unanswered questions

16
yuvan
yuvanConversationalist
 Developer Q&A
Can't make a new app on front.com settings?

The first two steps in the documentation to make an app are to go to settings, click on company, and then click developers. However, I can’t see developer as an option and nothing appears on the search bar either when I search for developer. I have been granted admin permission from the company (received it a few hours ago). Sorry if this is a really silly question to ask just no idea how to continue from here. 

152
yuvan
K
kavalcioConversationalist
 Developer Q&A
Expo (react-native) integration?

Are you planning to add support for Expo for React Native in the future?Our team uses Expo to build and ship our mobile app, and we’ve historically used Intercom (which already has an Expo plugin). We’re considering switching to Front but the lack of Expo support makes the potential switch a big headache.

283
E
Kam
KamConversationalist
 Get started on Front
Team Performance Analytics

In reviewing the team performance analytics, I noticed that the average Reply Time and First Reply Time are not displaying for a particular team. I'm unsure why this is happening. It could be related to how the team is handling responses (possibly archiving messages before replying), but I’m not certain. I’d appreciate any insight into what might be causing this.  

101
PhoebeatFront
hannahw
hannahwRookie
 Product Q&A
Improving AI resolution

My team and I are trying to find ways to use our AI answers exports to inform the needed updates to our knowledge base to then in turn improve our AI resolution rate and reduce the amount of emails coming into our team. I’m curious if any has found an effective way of doing this, whether it’s using Front’s offerings or supplementing with outside tools?Any thoughts or suggestions are appreciated!

111
Sadie
dovetail_production
dovetail_productionRookie
 Developer Q&A
Searching conversations by multiple inboxes

We have a Front integration that involves fetching conversations within a timeframe from selected inboxes, at the moment we paginate through the conversation search endpoint for each inbox ID. However, to ensure that we fetch all the conversations in that timeframe it would be much easier for us if the inbox filter was treated as one of the `OR` filters (from, to, cc, bcc) so that we could filter `inbox:A inbox:B after:<date> before:<date>`

151
R
G
grodwConversationalist
 Workflows discussion
Single conversation in multiple inboxes?

Hi,I am looking for a way to attach single conversation to two inboxes. This sometimes happens naturally upon merging, but can I do this without? I’d be a lifesaver. Thanks!

263
harry
ngallis
ngallisConversationalist
 Product Q&A
Save on my desktop - Files attachment

We'd like to save the files contained in an email to a folder on our company server or to a folder on my desktop. Unfortunately, the only option we've found is drag and drop.Is there a button to ‘Save as’ and choose the location where the file is downloaded ?Thank you for your help. 

434
bestrada
alec_badillo
alec_badilloConversationalist
 Workflows discussion
View history of changes to email subject Front

Hello,Is there a way to view history of changes to email subject Front? to see who updated the subject title. 

913
ashley_alexander
twilanswer
twilanswerConversationalist
 Developer Q&A
Is there a way to link to compose an SMS?

I’m looking for a way to include a link that users can click on to compose a new Twilio SMS in Front. Ideally it would work similar to clicking the phone number on a contact record (where it opens a compose window with the To: field already pointing to the phone number.  Is this possible today? It would be great if it was possible to just have a link like app.front.com/compose?type=sms&to=1234567891 but I’m also open to using the core API to create a new conversation and then link to that conversation.  

1113
E
ngallis
ngallisConversationalist
 Product Q&A
Auto-assign by Account (Back-up)

We have created a rule which automatically assigns an email from a customer to a member of staff.However, this rule does not take into account back-ups in the event of an agent's absence. Is it possible to include a rule that modifies automatic assignments in the event of absence ?Thanks for your help ! 

661
cat_apac
ngallis
ngallisConversationalist
 Product Q&A
Front x Outlook Highlight

My department works on Front but not the rest of my colleagues. We used to use ‘tags’ (like “@Name”) in Outlook to highlight emails to the colleagues concerned. Is it possible to tag in a Front Front and have it visible in Outlook for another user or client ?

331
Isaiah
aholt
aholtConversationalist
 Product Q&A
Multiple users with same default channel

We have a sales@ email address that comes to a shared inbox. When individual members of the team respond to the emails that come to that inbox, we want the “From” field to show ONLY sales@, not the individual’s name or email address as an ‘on the behalf of’. How do I set that up?

231
patrick_v
jett
jettRookie
 Get started on Front
Duplicate Rules and Macros

Is there a way top duplicate rules and macros? It’s frustrating to create rules all over again and they are pretty similar.

141
camille_tolentino
cole_madray
cole_madrayConversationalist
 Workflows discussion
Making Sending Messages in Chat Less Cumbersome

I have two minor gripes about front chat and was curious if anyone knew of a workaround.  After replying replying to a chat message directly from a chat inbox it assigns it to the person replying and the chat disappears as it moves from the chat inbox to the teammates assigned inbox. This is minor but it is annoying to have to reply → click to your assigned inbox and find the message → continue conversation.  Is there a better workflow there?   We have ticket statuses enabled for our chats. Once you have replied and you are actively chatting with a customer it is a bit annoying to have to constantly select the “send as open” option from the dropdown when replying. Is there a workaround there without having to change your default send option in personal preferences? Ideally we would like to be able to quickly chat back and forth with a customer without having to manually select a send option or have the chat disappear and reappear when sending as resolved.  Any help is much appreciated.

183
camille_tolentino
pete604
pete604Conversationalist
 Product Q&A
New to front and looking for consultant.

Recently transitioned to front after 5 years with Trengo. I am looking for someone to consult with me to make full use of front and to streamline our communications.  TBH my hard drive is full and doing a brain format is not possible.  I have more pressing matters to attend to so would prefer to hire someone experienced in setting up front to work better for me and save myself the stress and learning curve. Fairly straightforward use for us so I think someone with knowledge and experience could tune us up quickly.  If you are anyone you know would be interested please drop me a message.  Would really appreciate it.  

523
Annie A.
harry
harryHelper
 Workflows discussion
Rules within a Custom View

Hello, I use a custom view to alert me when we have staff working on conversations in the wrong in box which works great. I move the conversation off to the correct in box but would like to add one more step. To track these wrong in box conversations (stats purposes) I’m now placing a tag on them manually. Is it possible to build a rule using the view settings to add a tag automatically? The rule would add the tag 📫 to any conversation captured by the settings for the view I have set up. Is this possible?  Thanks, Harry

211
cat_apac

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