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Chatbot authentication based on email address

Hi Everyone, I have just started using a chatbot and I am loving it but I am stuck on one part. I want to authorise a user based on their email address they submit. I have created an Open Ended Question “To see if you qualify for support, please enter your email address?” once they enter i cannot see how using ‘Branch by visitor data’ or ‘Branch by keywords’ how to take this input, check if the user already exists.I mistakenly tried to use ‘Collect contact details’ first but realised that this actually creates the contacts.If anyone has any ideas about this or smarter ways of doing authentication against contacts then i would love to hear your ideas.Keep up the good work, the chatbot will be a gamechanger for us and allow us to move away from email support.Chris

15 hours ago

mhumphreysConversationalist

asked in Product Q&A

Can you create shifts without assigning someone to it?

I was thinking of creating shifts for when we have people coming in to work on the weekends they can be temporarily added to the weekend shift. That way others could see who else was working. Is there a better way to handle this? If not, how do you create a shift without having someone assigned to it?

1 day ago

JohnWSmart Cookie

asked in Developer Q&A

Website Form Submission to a Forms Channel using Gravity Forms

Can Forms Created in Gravity Forms be used with Front’s Forms Channel? We’re in the process of updating our website. We currently use Gravity Forms to build forms and collect contact and quote requests. “Ideally,” we would like to continue to use Gravity Forms, with Front’s “Form Inbox” functionality. Is it possible to use Gravity Forms with Front’s Forms Channel?Related: I was surprised neither Gravity Forms nor any other Web Forms solution was present in Front’s Integrations Directory.

3 days ago

farmhandRookie

asked in Developer Q&A

2 Channel Limit for Development Account

Front does not support a development sandbox, so we setup a separate Front instance to build our app integration. We are hitting the 2 channel limit on the free plan, so we are not able to test all 3 channels that we support: chat, SMS, and email. Is there a way to get our staging instance upgraded at no cost? Or is there some other way to configure our paid Front instance for use in a staging/development environment?

4 days ago

angusRookie

asked in Product Q&A

Time to First Response as an SLA

Is it possible to implement a “time to first response” SLA that only looks at the time between the first message and the subsequent reply? Use case: Implement a Time to First Response SLA which measures the time from the very first message received in a conversation, to the very first reply sent. I’ve tried implementing the rule with a “when” condition of “doesn’t have tag ‘First Reply Sent’”, which is added by another rule when the first reply is sent. However, this seems to do weird things with reporting, as the analytics can see that an SLA breach tag is added when the SLA is breached, then removed when the reply is sent, but seems to think that the SLA no longer applies because the First Reply Sent tag has been added, so it doesn’t show the conversation in the “SLA breaches” stats. Note that it does show the conversation in the “SLA breach time (avg)” stat, which is a little confusing If there’s another way to implement this, please let me know!

5 days ago

aaronmRookie

asked in Get started on Front

Organize Snoozed emails by Received Date

A way to organize snoozed email order based on the actual date received and not on snoozed date/time (and make that the default and you can toggle to snooze if you prefer it)

7 days ago

RubilEnthusiast

asked in Get started on Front

hurtadoandresConversationalist

asked in Product Q&A

Notifications to external email address

Hi Team, I have somebody who's primarily in a different email that is not part of Front and they want to be notified at that different email when something happens regarding them in Front so that they can log in their Front account and address the notification. What is the best setting approach you recommend? I am looking forward to your response.

12 days ago

kvishwambarConversationalist

asked in Developer Q&A

Application Webhooks - Are Only Authorized Users' Events Sent?

We have an app added to Front, and many Front clients can install and start using it. I have set up Application Webhooks for this app. For the app to function properly, our clients need to contact us to set up a corresponding account in our system. As part of the setup process, the user would authorize us through the OAuth flow. When we publish the app, we have a concern that a random user might install the app and, because the app has webhooks enabled, we may start receiving events. In the Front documentation, we have seen the following section in the Webhooks chapter:“OAuth is required for published appsIf your webhook is part of an app that you are publishing on our App Store, you must add OAuth to the app so that customers can authorize that Front events be sent to your webhook from their instance.” We want to make sure we understand correctly that only those instances which have authorized the app through OAuth will send events via webhook.Thank you for your assistance. Best regar

14 days ago

abdur_siddiquiConversationalist

asked in Developer Q&A

Replying Emails using Message Template via Front API

Hey team, How can I use front API to reply to emails using templates which I created in Front ?

15 days ago

alyshaConversationalist

asked in Product Q&A

Single Best Tip

What has been the single BEST tool you have used in Front?

17 days ago

supportRookie

asked in Get started on Front

End Conversation Help

how to end a conversation from admin or user end? if the user wants to start a new chat, or the admin wants to end the chat from that end

1 month ago

Zun008Rookie

asked in Developer Q&A

App developer

Hey everyone! I'm currently searching for a developer who can assist me in integrating Airable with Front. Any leads or recommendations would be greatly appreciated. Thanks in advance! 🙏

1 month ago

quinn_millerEnthusiast

asked in Get started on Front

Looking for a Front Consultant

Anyone know where I can find a Front Consultant? Front was already in place when I started here about two years ago and has been problematic since day one. Our Front setup is a hot mess and generates way too many helpdesk tickets for all kinds of different reasons. I really need someone that can look at our setup, analyze it, suggest and make changes. I’m an IT Manager but I don’t have the bandwidth to revamp our whole Front setup. A Google search turned up nothing and Front doesn’t seem to offer such a service that I can tell. Any insight would be greatly appreciated. Thanks

1 month ago

lpugiConversationalist

asked in Get started on Front

auto reply form a shared inboxes

Hello everyone, I don’t know if anybody can help here, but I’ve got blank “auto reply” from our shared inboxe that we don’t where it come from. So, if you’ve got any idea where I can start to search about this subject, I take it ^^ Thanks and have a nice day

1 month ago

jeremybRookie

asked in Developer discussion

Allow trigger to run rules retroactively

If i want to tag or archive conversations that happened in the past, I would like to be able to trigger a rule manually that can do that.

1 month ago

tchristlerConversationalist

asked in Get started on Front

Front office hours

During the presentation yesterday, they talked about Front drop in office hours to ask questions. I can’t find a link or anyway to sign up. Any suggestions? Thank you!

1 month ago

InFr0ntConversationalist

asked in Get started on Front

Filtering BCC sent emails from appearing as duplicates

I've been setting up a demo to test email aliases using an external SMTP. We want to ensure that a copy of every sent item is saved in our original Gmail inbox. To achieve this, I tried setting an auto BCC back to our inbox. However, this results in each outgoing message appearing twice in the thread: once as the sent item and again as a received message due to the BCC. I have the following questions:a) Is there a better method to achieve our goal without duplicating messages?b) Can we set up a filter to prevent certain messages from appearing in the inbox? We can't use the BCC filter rule because the email headers don't seem to include a real BCC header.c) Which emails in gmail are front importing? Is there any kind of filter I can set within gmail for emails I do not want front to import altogether? Thanks for your help!

1 month ago

jdekruijfConversationalist

asked in Workflows discussion

Custom fields use for multiple inputs

We're planning to use order number as a dynamic object. A few of the things we would like to see in that dynamic object are the product name, price, quantity. However, sometimes somebody orders 1 product and other times 2, 3, 4 or 7 products (with each having it's own name, price, qty etc.) Does that mean we’d have to make X amount of product name, product price, product quantity fields just in case someone orders more or is there a better to accomodate this?Another possible solution I was thinking about, which doesn't sound ideal either, is to make 1 field for each option and if there are more product names, prices, qty in the order to place them in the same field in Front. This will get very cramped but that should at least make it so that we can see everything, correct?Wondering if anyone has faced this issue before and if they were able to fix it. Hope to hear from you ;)

1 month ago

Jon HRookie

asked in Get started on Front

Looking for a front expert/ consultant for set up help

I need help setting up our app but don’t want or have the time to become an expert myself.

1 month ago

tchristlerConversationalist

asked in Workflows discussion

Knowledge base Ranking

Does anyone have suggestions or a workaround for users rating a knowledge base article (a simple 😀 or 😩) or something similar? We want to ensure that our users are finding value in the articles they are using.

2 months ago

edenRookie

asked in Get started on Front

How are we supposed to use email automation tools when All sent emails from automation platforms end up in inbox

Hi Front Reps, We are trialling your software and are finding it hard to figure out how we are best to use it as it is actually creating ALOT more work for our team Let me explain what is happening specifically. Our shared inbox, and some personal inboxes, have automations from email platforms that send email from our accounts. This is incredibly common, it saves our team dozens if not hundreds of hours a month. For example, if a new lead comes in, a series of 10 emails get automatically sent from my inbox over the course of the next few months. If a project is completed, the request a review email gets sent. We also have a CRM that sends emails directly from Gmail and syncs with that. In front - it seems that every time one of these platforms sends an email (they do sync with my gmail inbox, and send from my gmail itself, eg: these emails send from the gmail account via api using these email automation tools so we can see all emails) - all these automations then appear in my INBOX in

2 months ago

zrichardsonConversationalist

asked in Workflows discussion

"This conversation is assigned to...are you sure you want to archive" don't show again

Hi! Excited to be part of the Front community, as there’s a lot of things I love about the application.During the weekdays, we have one box the whole team uses and responds to, but a lot of the members don’t sign out, so conversations still get assigned to them.On the weekend, it’s just me and one other person taking turns managing the box, and it’s SOP to clear out 100+ emails at a time as they are “inquiries”- in other words, people asking to do a job for us, where hundreds of emails will come in, but then only one of them actually gets it, and it’s unnecessary to even respond to the others (they know that).I need to stay in open view so I see all conversations, even ones that are assigned, but when I try and close out a ton at a time, I keep getting this popup saying that the conversation is assigned to someone else, am I sure I want to close it out.I’m 100% sure that I need to close all these out every day, is there some kind of “don’t remind me”, “don’t bug me”, “don’t ask again”

2 months ago

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