Unanswered questions

HI! What is the best way for a team with multiple supervisors to manage SLA Breaches? Should we subscribe all supervisors to those emails once the SLA tag/rule is trigger? Should we create views instead based on certain inboxes? Or should we create customer inbox fields for Inbox owner/supervisor and set up a rule to send SLA breaches to only inbox owner ?

Hello Front Community,We have multiple conference rooms in our office, but currently, we don’t have any UI that shows whether a room is occupied or free.When creating a calendar invite in Front, we can add a meeting room. I’m planning to build a simple app that displays all meetings for a particular meeting room for the week.I was wondering if there is an API that allows me to retrieve the list of all meetings for a specific meeting room.Any guidance or examples would be greatly appreciated!

I am finding that the layout for handling emails very cumbersome. Click here to add a tag, Over here to trash the email. Need to move and dig deeper to get where I am going. The icons are not uniform and so I am always double-clicking. Two clicks to trash or add a tag makes no sense.When I select more than one email, all the icons are lined up well and intuitively. Why can we not have the same at the top of the emails and not scattered and in a different form 

Hi,I have had front in my company for 10 years, however, I never really understood all the capabilities. I now need to figure out of I can actually work like I want with multiple inboxes, and actual shared inboxing across my small organization. Is it possible to find a freelance engineer, who can assist me with the things I wan’t to do?Simon

Hey folks, I’m build a front plugin with Auth from Clerk, and running into a bunch of issues. The login screen successfully opens + launches a google oAuth login, but then fails due to clerk issues.I’m assuming it has something to do with all network requests causing a 401 when sent from the sidebar UI. Running locally/on prod we’re able to login successfully. Would love a running example in the docs for Clerk apps.

I am attempting to build a sidebar plugin in Retool so I can utilise all of my existing modules, components, and queries so I can surface important contextual information for my CS team.We all use Google sign in to login to our Retool apps, and we are having a few problems inside Front’s sidebar due to third party cookies.The native Retool sign in screen does not/cannot pop up the Sign in with Google page so I get the below 403 error when I click “Sign in with Google”  I have now tried to create a public Retool app, that just has a single “Sign in with Google” button on it (which is just a Retool button), which calls the following script on click: console.log("Front.openUrlInPopup", Front.openUrlInPopup)Front.openUrlInPopup("https://{mydomain}.retool.com/googlelogin", {  width: 600,  height: 800,})When I load that into the sidebar, the console.log runs (I toggled on the dev tools in Front) and I can see the Front.openUrlInPopup method showing just fine, but nothing happens/the function

HI! Is it possible to upload an Excel file that shows our transit time for delivery lanes into Front Knowledge base and then have that information auto-populate/suggest response into an email response based on the email containing “transit time”? 

I am able to receive emails in Front and reply in Gmail. But when I try to reply in Front I get an ‘unable to send’ error. What is the issue? 

Hello!I wanted to create a rule with a ‘Rule set data’ using keywords to assign to a specific teammate who are on Front, but there are some keyword rules that should forward the email to a teammate who are not on Front. Is there a way to create one rule, Where keywords are triggered and assigns to a teammate                                orKeywords are triggered but forwards the email to a teammate who are not on Front.or is creating two different rules is my only option?  

Many users are reporting that when they search their inbox/shared inbox for a specific tag, emails show up that don’t have this tag. Why would this be?

Hi, Is it possible to generate a list of all the emails I’m subscribed (not assigned) to? For example, if I go on holidays and have a ton of emails subscribed but not assigned then I come back to a sea of emails - UGH! I would like to get a view or list to see what I’m subscribed to so I can manage it. Is this possible? I have tried the subscribed in the side panel but nothing appears here. What is the purpose of the subscribed on the sidebar?

HiI’m looking at linking Front to ChatBase which we successfully use to help Front build knowledge for replies so I’d be keen if anyone has some experience with that.The pro’s and con’s 😀Thanks

HiJust setting up Front.  It seems to be taking a long time  "identifying your topics" in the set up. It’s fair to say that our email account is pretty large 28,300 sent items so would that be the reason?Maybe I’m just impatient :)Thanks 

Hi guys,  I`ve started exploring the Dialpad integration in Front and was curious to know if anyone could share some best practices and how to best leverage this integration. Thanks in advance!

What has been the single BEST tool you have used in Front?