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Question

Option to save a search as a View

  • February 5, 2026
  • 2 replies
  • 19 views

NinjaGumby

We don’t use views because they are too limited in the filters we can use.  But, the search filters can do everything we need.  

 

If only we could save a search with all filters as a view, this would solve all our issues.

For example,

  • search for any conversation status, with a specific tag.
  • search for a custom ticket status, with a specific tag.
  • specific keywords with Waiting ticket status

Everyday, we need to redo some search filters for our daily meeting.

 

2 replies

bpr
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  • Conversationalist
  • February 5, 2026

Agreed. Also, views should be able to be saved for individual inboxes, not just shared ones.


conniechen
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  • Fronteer
  • February 5, 2026

Thanks for the feedback. The ability to save searches, whether with views or not, is definitely on our radar. Today by default views show all conversation statuses at the top of the conversation list, so that’s not something you need to explicitly select for. Does that meet your needs, at least partially?

Overall heard on the feedback about wanting quick shortcuts to frequently used filters