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  • 87 Topics
  • 161 Replies
87 Topics
alex_soria
alex_soriaConversationalist
asked in Get started on Front
Why does a front user sees a restricted inbox when choosing to move one conversation from one inbox to another?

Hi team,  I’m trying to understand, why if I restricted access to a workspace and its inboxes, a Front user can still see and assign conversations to an inbox they dont have access to? Is there any work around to prevent this from happening?I dont want every front user to be able ALL the available inboxes in front in the different workspaces.Any good best practices here?

163
Luke
8 days ago
baris_celik
baris_celikConversationalist
asked in Get started on Front
Tips and Tricks

What are some of the best tips’ and tricks for users moving from traditional outlook?

613
amonesmith
9 days ago
alex_soria
alex_soriaConversationalist
asked in Get started on Front
Intercom Chats Don't get associated with Front Existing Contacts

Hi there,  so I have enabled the Intercom channel to manage Intercom chats on Front.Independently, we have an API from our data source to Front and have created all of our contacts and accounts, however, when a chat is created, the contact is not linked to the existing contacts.  Do I need to set up some kind of rule?I would have expected Front to authenticate the contact with what is already existing… Can I get some guidance on how to make it happen?Thank you  

232
alex_soria
10 days ago
alex_soria
alex_soriaConversationalist
asked in Get started on Front
Tag Bulk Upload

Hi there, I wonder if there is any way to bulk upload tags from a csv? I havent been able to find anything related to it in the help centerThanks for letting me know, Alex 

61
cat_apac
11 days ago
rachid
rachidRookie
posted in Get started on Front
Number of mails processed

How can I find out how many e-mails have been processed by my team? Note that an e-mail can contain several replies, so how can I find out how many e-mails have been processed by each member of  team? 

301
sadie_mcdaniel
1 month ago
shelleyannc
shelleyanncHelper
asked in Get started on Front
Front Academy Sandbox

Does Front Academy have a sandbox in which I can try the activities from the courses? I don’t have admin access yet for my organization but am working towards my certification in preparation for that, so a test environment would be very helpful.

351
sadie_mcdaniel
1 month ago
software
softwareConversationalist
asked in Get started on Front
I cant create the new compan rule

Hi. I’m trying the new company rule but create rule button doesn’t work. Otherwise  I can create for the Share rule page and making the enable the rule. Just doesn’work  the company rule. I thinked my licence not enough the new company rule. Thanks for returns :)  

222
software
1 month ago
emely_pieper
emely_pieperConversationalist
asked in Get started on Front
Seein Teammate's Calender in Front

Hi! We recently switched to Front and used to use the function in Microsoft Outlook a lot, where you can see other peoples shared calenders. Super handy of course. I couldn’t find this in Front however - is it possible to see your and your teammate’s calender next to each other to find a time slot? 

821
PhoebeatFront
1 month ago
makayla
makaylaConversationalist
posted in Get started on Front
Onboarding Teams Successfully

Hello everyone in the Front Community! I'm thrilled to share that I've completed the Front Certified Admin training courses and am eager to leverage Front's capabilities to enhance our customer communication, agent user experience, and detailed analytics reporting. Our company, a large entity with multiple communication platforms, aims to improve the onboarding process for our teams gradually. I'm curious to learn about the strategies you've found successful in transitioning your teams to Front. Thanks for any advice you can give!

161
emely_pieper
1 month ago
Marvin K.
Marvin K.Enthusiast
asked in Get started on Front
Fix Dates in Saved Views in Analytics

Hi,Is there a way to save a View in Analytics and also have the date span fixed to this view?I would like to create Analytics views for quarter, monthly, weekly, and rolling 7 days, but I have not found any option to fix the date period.Thank you.

171
sadie_mcdaniel
2 months ago
jripple
jrippleConversationalist
asked in Get started on Front
Adding Personal Inboxes to Front

Hi Front Community! As someone who is new to using Front, I have seen that one of the primary benefits of using Front is that people have the option to link many different platforms that are used for customer service applications. As a result, is there any benefit for linking my personal inbox to Front. I do apologize if this is a stupid question, but am just looking to get some clarification on this topic. 

384
oclark
2 months ago
Ismrt
IsmrtRookie
asked in Get started on Front
Removing/Hiding unused fields in Shared Contacts

Hello.Is there a way to remove the unused, standard, fields when viewing contacts in Shared Contacts? For example, a clients X handle is not something we need to track and it pushes the Shared Contacts custom fields we do want to track lower or off scree entirely.Maybe being able to sort the order of all of the fields would work as well. Where we just move the fields we are not using to the end.Thank you!

241
cat_apac
2 months ago
Marie Anne
Marie AnneConversationalist
asked in Get started on Front
What is the best plug in

I just finished setting up our front platform and hopefully it is set for launch date! Any advice on what’s the best CRM tool available as a plugin for us to use? 

523
Marie Anne
2 months ago
marc
marcConversationalist
asked in Get started on Front
Mac Email Notifications

I am not receiving any email notifications on my Mac, using the Front 3.57.5 app. I have enabled all notifications in the app. I have enabled banner notifications on my Mac. I do receive Front calendar notifications with no problem, but never any email notifications. The closest I get is a badge on the icon. Any thoughts here? 

1022
marc
2 months ago
Colin
ColinRookie
asked in Get started on Front
Teams Integration

My company utilizes teams for internal communications for items that may not need a full request or ticket started.  Are there plans on the Front Roadmap to allow communications with Teams channels? We’re exploring some custom projects to unify our communication channels and need to determine if it is worth the lift. 

1701
consu.reyes
2 months ago
justin_oneal
justin_onealRookie
asked in Get started on Front
Archive Impact on Synced Inboxes

Hello, I may have missed this point during the Academy training, but when you Archive emails using Front, does that also sync those actions with the connected channel inbox?  Or is archiving specific to the Front platform and does not affect the channel email inbox? Hopefully this makes sense, thank you for any insight!

451
cat_apac
3 months ago
Amélie
AmélieConversationalist
asked in Get started on Front
Discussions on Microsoft Teams or Front?

Hi Front Community!I have just moved my teams into Front over two weeks ago, everything is going smoothly but I would like them to use more the Discussions tools in Front to communicate between them, instead of Teams.The challenge I have is that we are collaborating with many teams in our business not using Fromt and using Teams, so it is difficult for my teams to understand why they should use the Discussions channels. How do you compete with MS Teams for your teams to use Front? And what tools we could be using to attract them into Front Discussions?Thanks 

884
andrealean
3 months ago
alejandro_castro
alejandro_castroFronteer
asked in Get started on Front
Analytics

Which dashboards do you use most to track your teams performance and workload and feel provides an accurate representation?

150
alejandro_castro
3 months ago
ankitha
ankithaRookie
posted in Get started on Front
How to Star mark the Important email?

Hey Frontiers!! How do we star mark an important email? Or is there any similar feature to quick access important emails? Help!

382
cat_apac
3 months ago
zdao
zdaoRookie
posted in Get started on Front
Moving from FreshDesk

Has anyone tried to move from FreshDesk to Front and what are your thoughts and experiences?

291
cat_apac
3 months ago
andydrayage
andydrayageConversationalist
asked in Get started on Front
Workspace Inbox Design for Operations Account Mgmt

I’m looking for advice and best practices on setting up inboxes in Front for an operations team that manages accounts and workflows. Our goal is to organize inboxes in a way that helps the team efficiently handle account-specific communications while maintaining clear visibility and collaboration. Specifically, we need guidance on structuring shared inboxes, using automation or rules to route messages to the right team members, and managing workflows between team members as tasks or requests evolve. If anyone has experience with setting up Front for this type of operational use case, I’d love to hear how you’ve approached it and what’s worked well for your team!

961
isaiah_l
3 months ago
jonspalding
jonspaldingFronteer
posted in Get started on Front
Implementation challenges

Hello 👋🏻As someone new to Front I would love to hear any thing that you found difficult during the implementation time period that you wish you had more resources on? Thanks@

2356
helena
4 months ago
reng
rengRookie
asked in Get started on Front
Old Email suddenly showing up

HelloEvery once in a while we have an old email show up in our personal inbox. When I review the conversation details, I can see the conversation shows “Reopened in office 365 Inbox.” This is odd, because for the person that this happened to most recently has not opened outlook at all. We connect Front through Office 365. So, we are trying to understand what “Reopened in office 365 inbox” means so we can prevent it from happening again.Thanks  

8033
Precision
4 months ago
berna
bernaConversationalist
asked in Get started on Front
Sort conversations from chatbot

So we integrated Front chatbot to our website and we want to be able to do the following things:export conversations we received from this inbox per week identify topics that is most talked about, better to have this highlighted in a report What would be the best work around to make this happen.

361
Andy
4 months ago
alice_walmsley
alice_walmsley
asked in Get started on Front
Communication with non-Front user in your company

Hi, new to Front. :) @mentioning teammates in conversations seems to be one of the best ways to communicate with other Front users in your team but how do you best communicate with teammates in your company from other departments who are not Front users? 

1081
JohnW
5 months ago

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