Get started on Front

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  • 24 Topics
  • 35 Replies

24 Topics

evgenia_bairachtari
evgenia_bairachtariRookie
asked in Get started on Front

Create a view with more fields about status

Hello, is there any way to create a new view, which i can use for watching issues that are both of assigned and archived? Thank you in advance.

1
jessye
8 days ago
evgenia_bairachtari
evgenia_bairachtariRookie
asked in Get started on Front

Users' emails

Hello, i would like to ask if it’s possible to import the users’ emails to Front. Thank you in advance. 

2
JohnW
13 days ago
mmontgomery
mmontgomeryConversationalist
asked in Get started on Front

Calendar

When you add an item to your email calendar will it automatically be added to your teams’ calendar and be able to be viewed just like in your email? 

1
jessye
14 days ago
samsheridan
samsheridanConversationalist
asked in Get started on Front

Using signature variables as conditions

We’re looking to use signature templates with custom variables, but can’t find a syntax to add a constant string only when a variable is populated. Front’s variable syntax resembles Twig, but it doesn’t seem to be compatible. If a title exists, we want:{{user.name}}, {{user.custom.title}}If no title exists, we want:{{user.name}}Not:{{user.name}},  Same thing for phone numbers. Bonus points if you can tell me syntax to conditionally include a carriage return. This sample {{recipient.first_name | 'there'}} from the article gives me hope that it’s possible, but we need the opposite (text if exists) or to be able to inject a variable between strings. This is what I really want to do:{{user.custom.direct} ? ‘Direct ’ + {user.custom.direct} : ‘ | ’}Main 555-555-5555

3
hanna_parker
1 month ago
cathryn
cathrynRookie
asked in Get started on Front

Does a New Account Get Created with Contact Important?

Hi all,I’d like to upload a list of contacts into Front — am wondering if a new Account will be created if the CSV file has a column for account?Thanks so much,Cathryn

3
helena
1 month ago
Front User
Front UserFronteer
asked in Get started on Front

Contact syncing / import

I’m new to Front and have a bunch of contacts. How do I get them into Front?

5
sgarza
1 month ago
Philippe_RC
Philippe_RCConversationalist
asked in Get started on Front

Is an API required to trigger tasks creation in Hubspot?

We are using hubspot for most of our current automation and processes. Can I use a automation rule to generate a task in Hubspot when XYZ conditions or do I need to create an API for that? 

1
cat_apac
1 month ago
Philippe_RC
Philippe_RCConversationalist
asked in Get started on Front

Can an action be to create an email using IA

I know that it is fairly easy to setup automation and have an automatic reply using a template but is it possible to trigger an action that would generate an IA answer and have it saved as draft for a teammate review before sending? 

1
helena
1 month ago
Z
Zhe08Rookie
asked in Get started on Front

Multiple Users/Device - One Log In Credentials

Is it possible to have multiple users/devices use one login credentials? For instance, I have a group of 10 analysts and I wanted them to use one login credentials for uniformity and it will only show as a group email to my clients. Hope you can provide me with answers on this.

1
Luke
2 months ago
Techbob
TechbobConversationalist
asked in Get started on Front

Front auto archives emails those assigned to anyone else

Hello everyone, I am facing a problem with Front, when ever I assign an email that is left unassigned or change the assignee name then front automatically archiving the email.Not really sure if I changed something lately in the settings or this is as part of new updates in front.This is very frustrating after assigning the email to someone, I also have to click Unarchive in my email in order to bring the email back to my shared section. I appreciate if you can share any work around or some sort of setting which could solve the issue

3
Andy
4 months ago
tommeyboy
tommeyboyRookie
asked in Get started on Front

Plan Limits

I’m trying to get a better understanding on what the limits are for each of the plans. I’m on the starter plan and will be moving to growth in the next few months.  Where can I find what the limits are for rules, connections, etc.   

1
H
5 months ago
The Letting Agent
The Letting AgentRookie
asked in Get started on Front

Trying to Set up Front - with x3 Users... but only 1 email address

Good afternoon, We are VERY green to Front… Initially, I was under the impression, we would be able to set x3 team members - so that we can each log in to access the same 1 email inbox. We do not have different email addresses - as we currently only log on via web access to gmail. moving forward, Would love it so that we can chat between us remotely - but each time I try to set up a team mate, it asks for an email address… and naturally - we only have the 1 for all 3 of us?? My head is boggled!! please help… cheers

1
PhoebeatFront
6 months ago
Front User
Front UserFronteer
asked in Get started on Front

How can I change my email address?

How can I change my email address?

1
C
6 months ago
Front User
Front UserFronteer
asked in Get started on Front

Can I recall / undo / unsend an email that I’ve hit send on?

Can I recall / undo / unsend an email that I’ve hit send on? 

1
C
6 months ago
Front User
Front UserFronteer
asked in Get started on Front

Teammate send from personal address

I want my teammate to send from my personal email address. Is this possible in Front?

1
C
6 months ago
Front User
Front UserFronteer
asked in Get started on Front

How do I manage my billing and plan?

How do I manage my billing and plan?

1
C
6 months ago
Front User
Front UserFronteer
asked in Get started on Front

Too many notifications

I’m getting too many notifications. I only want it for a few inboxes but I get them for almost everything that happens in Front.

1
C
6 months ago
Front User
Front UserFronteer
asked in Get started on Front

Change sender name for shared inbox when I send message

 I’m trying to use a shared inbox but my own name keeps showing up for the recipient instead of the company name. How do I make it show as coming from my company?

1
C
6 months ago
Front User
Front UserFronteer
asked in Get started on Front

How do I use Google Groups in Front?

How do I use Google Groups in Front?

1
C
6 months ago
Front User
Front UserFronteer
asked in Get started on Front

Change private inbox to shared

I have a private inbox but I want to make it shared. How do I do that? And can I make it private again later if I change my mind?

1
C
6 months ago
Front User
Front UserFronteer
asked in Get started on Front

How do I remove a channel after I’ve added it?

How do I remove a channel after I’ve added it?

1
C
6 months ago
Front User
Front UserFronteer
asked in Get started on Front

How do I get an overview of how to use Front?

How do I get an overview of how to use Front?

1
C
6 months ago
Front User
Front UserFronteer
asked in Get started on Front

I cant get access to mailboxes

Can you get me access to mailboxes. I have access to them but can’t see them in my sidebar

1
C
6 months ago
Front User
Front UserFronteer
asked in Get started on Front

Can you access a teammate's mailbox as an admin?

Afternoon! Is it at all possible to access a user’s mailbox from the administrative level? Example: I’m Customer service Director & have multiple emergency call outs today. For whatever reasons I want to look at these users mailboxes. I do not have their credentials, but am an admin on Front app. I understand you can grab assigned conversations from anyone at anytime and assign to someone else, but would that be all we can manipulate from a user who is not here? I also know you can add a user mailbox to your own account, but you need credentials for that to set up 365 with their account. Front also emails reset pw links to emails so resetting a pw is not an option either.   Thanks a lot!

1
C
7 months ago

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