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  • 114 Topics
  • 215 Replies
114 Topics
rorey
roreyConversationalist
posted in Get started on Front
What's your favourite underrated Front feature?

Looking for inspiration on we can utilise all the features within Front!

635
Maxime Haudebert
Kam
KamConversationalist
asked in Get started on Front
Team Performance Analytics

In reviewing the team performance analytics, I noticed that the average Reply Time and First Reply Time are not displaying for a particular team. I'm unsure why this is happening. It could be related to how the team is handling responses (possibly archiving messages before replying), but I’m not certain. I’d appreciate any insight into what might be causing this.  

101
PhoebeatFront
jett
jettRookie
asked in Get started on Front
Duplicate Rules and Macros

Is there a way top duplicate rules and macros? It’s frustrating to create rules all over again and they are pretty similar.

141
camille_tolentino
oana
oanaEnthusiast
asked in Get started on Front
Front team onboarding

What strategies have worked best for you when onboarding new team members in Front that are resistant to change and struggle with new platforms? What was the most challenging aspect and how did you overcome it?Thank you

201
allendirickson
oana
oanaEnthusiast
asked in Get started on Front
Front Salesforce Integration

Can anyone share some insights about importing client Accounts and Contacts from Salesforce into Front and if changes to any contacts attached to a Salesforce account are synched in Front Accounts? Such as contacts moved to a a different account, new contacts added or deleted in Salesforce accounts? Any particular Front settings that should be switched on/off?Thank you

581
cat_apac
reagan
reaganConversationalist
posted in Get started on Front
Moving from Zendesk

We’re in the very early stages of moving from Zendesk (where we’ve been for 15 years) to Front. It seems like there are a lot of things that will be eaiser to manage (rules, schedules, reports), but what’s one thing you miss, or that surprised you when you moved?

90
reagan
jett
jettRookie
asked in Get started on Front
Reporting

Our company is onboarding with Front, how do you accurately report on cross-team ticket resolution when conversations move across multiple inboxes before closure?

201
annika_hanlon
jett
jettRookie
asked in Get started on Front
Load Balancing

What are your strategies for prioritizing chat over email in load balancing while respecting teammate assignment limits?

271
PhoebeatFront
kkukhar
kkukharRookie
asked in Get started on Front
Reopening the archived conversation

Hello Team,  Could you please advise on whether the archived conversation will be reopened after tagging the team members? Thanks 😍

201
Isaiah
kkukhar
kkukharRookie
asked in Get started on Front
Trash or Archive

Hey team, Could you please clarify the difference between Trash the conversation and Archiving it? Thanks 😍

512
Isaiah
iris_musukwa
iris_musukwaConversationalist
posted in Get started on Front
Inviting guests to your Front conversations or internal discussions

As a new Front user, I have just recently begun to experiment with the "Invite guests to conversations or internal discussions" feature. This feature allows you to bring external collaborators—such as clients, vendors, or contractors—into specific email threads or internal discussions without granting them full access to your inbox or workspace.Benefits I’ve noticed: Improved collaboration: Instead of forwarding long email chains or creating new threads, you can bring a guest directly into an existing conversation. This helps reduce confusion and ensures everyone is aligned. Streamlined communication: It keeps all related messages and participants in one place, cutting down on scattered emails and improving response times. Controlled access: Guests only see the conversations they’re explicitly invited to, which helps maintain security while still enabling collaboration. Challenges as a new user: Understanding permissions: Initially, it wasn’t entirely clear how much visibility a gu

351
Javier - Developer Relations
quinn_miller
quinn_millerConversationalist
asked in Get started on Front
Looking for a Front Consultant

Anyone know where I can find a Front Consultant?  Front was already in place when I started here about two years ago and has been problematic since day one.  Our Front setup is a hot mess and generates way too many helpdesk tickets for all kinds of different reasons.  I really need someone that can look at our setup, analyze it, suggest and make changes.  I’m an IT Manager but I don’t have the bandwidth to revamp our whole Front setup.  A Google search turned up nothing and Front doesn’t seem to offer such a service that I can tell.  Any insight would be greatly appreciated. Thanks

1663
quinn_miller
ash_christie
ash_christieConversationalist
asked in Get started on Front
SLA Tips and Tricks

New to Front and wondering if anyone has SLA tips and tricks for a team that covers all time zones in the US?

632
iris_musukwa
corinne_wahrer
corinne_wahrerConversationalist
asked in Get started on Front
How Front Improves Workflow

Front has been helpful in keeping track of all work and is user-friendly. 

251
Javier - Developer Relations
Luisa
LuisaConversationalist
asked in Get started on Front
Is there a tool that can display shared availability among team members?

I often review multiple schedules, identify shared openings, and provide clients with options.Is there a scheduling assistant or AI integration that can automate this? Ideally, I’d love to select team members and get a summarized availability report to copy/paste into emails—or even have AI pull this from Front calendars.Any suggestions?

421
PhoebeatFront
sanzuoni
sanzuoniConversationalist
asked in Get started on Front
Front Salesforce Integration

We are implementing Front and all very new to the system. Does anyone have additional information on the Salesforce integration? We currently use the Salesforce plugin as well as Calendly for meetings and want to ensure events and emails flow through correctly to Salesforce. Thanks! 

663
Sadie
sanzuoni
sanzuoniConversationalist
asked in Get started on Front
Custom Fields

How do you typically use custom fields, and what use cases have been most valuable?

465
PhoebeatFront
geraldine_oduber
geraldine_oduberConversationalist
asked in Get started on Front
WhatsApp after 24hr limit (URGENT)

We need assistance on how to  send "opt-in" messages to be able to message our customers either outside the 24-hr window or to initiate a message with a new contact/customer. Pls. advise. 

1243
helena
ndemaino
ndemainoRookie
asked in Get started on Front
Best experience migrating from Microsoft Outlook to Front?

New user to Front and was wondering if anyone felt it more beneficial to archive in Microsoft Outlook before migrating over to Front?  Or doing it inside Front once setup?  Appreciate any suggestions!

665
nathan_musonda
Kam
KamConversationalist
asked in Get started on Front
Auto-Archive for Team and Personal Inbox

I have a team workspace set up. One of the team members has all team emails set up to be forwarded to her personal inbox. She also has her settings set up to send& archive. After she responds to the email, it archives in the team’s inbox automatically, but not her inbox. Is there a way to get the email to automatically archive in both inboxes?

633
myakubian
ndemaino
ndemainoRookie
posted in Get started on Front
When did you recognize full value of Front?

Curious to hear from any previous Front implementors to see when they realized full value of all that Front has to offer.  In my early workings in Front, seems like there are some immediate wins that help streamline and create efficiencies within a company which is amazing!  Did you find to be shortly after adoption period? Three months in?  Six months in?  Would love to hear some of your experiences.

110
ndemaino
Alex Caballero
Alex CaballeroRookie
posted in Get started on Front
Favorite front features

Hello everyone, I'm new to using Front. For many years I had to use other platforms, and when I discovered Front, it opened my mind to a lot of possibilities. What's your favorite feature? Mine is tags based on keywords, although simple, very effective Is there a feature you've found especially helpful so far?

952
clemente_ortuzar
bgraeff
bgraeffConversationalist
asked in Get started on Front
Thinking about Custom Tags at Setup

We’re currently in our implementation with Front and custom fields across inboxes, contacts, accounts, conversations, etc. are bit intimidating for our team. Does anyone have any advice on how to think through the different custom fields and/or examples of how this has helped automation?

723
cat_apac
bgraeff
bgraeffConversationalist
asked in Get started on Front
Connectors

As we’re in setup, does anyone have any good advice in terms of keeping it simple but impactful in terms of the connectors we’re building. How should we think about connectors and their applications within Front. We have a development team and want to make sure we’re prioritizing the right work for connectors. Looking for a framework to help us think about this prioritization. 

611
jason
Alex Caballero
Alex CaballeroRookie
asked in Get started on Front
AI features

Hi Fronteers!I just saw the different AI features that Front has, AI compose for email, AI compose for knowledge base, AI Summarize.Is there a way to adjust the language and tone that the AI uses so that it resembles my way of communicating, and thus give a more personal touch to the text?Thank you!

622
Cori

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