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New to Front but really enjoying it! One area of customization I'm still debating is enabling the ticket status setting.I would love to hear from some other users on their experience with enabling this vs treating every request as a conversation (keeping conversation status enabled)

I work at a logistic company, where we handle a lot of communication with customers and carriers every day.Since front is designed to make team communication easier, I wanted to ask:How do you use front to stay organized and avoid missing important messages during busy days at work?I’d love to hear your experiences or tips!Thanks! 

As a new Front user I’m very interested to learn and to know more about this amazing tool. I’d love to hear what tips, shortcuts or best practices have made the difference for teams when using Front.Looking forward to learning from this community.

We are seeing this name, Bryan Anderson, in Front on our DialPad integration.Where is this name or CID being pulled from?  We do not have this name in our contacts, or anywhere in DialPad.  All our numbers are provisioned with our company name as the CID.I have been chasing this down for a couple weeks now and cannot figure it out.  Has anyone seen this before?  Is there a fix or setting I need to set in Front?This is the new integration, not the legacy integration.

Hi everyone, I am new to Front App and I will be playing a role as company administrator for my business. I am wondering what are the benefits to become a certified Front administrator. Can anyone share more information with me on this? Regards,Alex

Hi everyone, I am Alex and I am new to Front App. During my journey to sign up with Front, I can see that some features are only available with Enterprise plan whilst I am with Professional plan at the moment. I would like to know where or when to review the differences between and learn if current Professional plan is sufficient enough for the team or not. Thanks for any inputs. Regards,Alex

Hi I am working for a logistics company I want to know your best advices for a new front user.What are the best way to make automatization flows and how can AI improve my team efficiency? I will aprecciate your experience and advises.Thanks 

Hi Front Community,We're exploring ways to improve collaboration between our Support and Sales teams when managing customer conversations.Currently, support agents often identify upsell opportunities, renewal questions, or product interest during routine support interactions. We're considering a workflow where: Support applies specific tags when an opportunity is identified. Rules automatically route or notify the appropriate sales representative. Internal comments are used to provide context before handoff. Shared inboxes maintain visibility for both teams. Our goal is to avoid information getting lost between departments while keeping the customer experience seamless.For teams that use Front across multiple departments, how have you structured your workflows? Have you found effective ways to manage ownership transitions, notifications, and reporting across teams without creating duplicate work?I'd love to learn from any examples or best practices you've implemented.After publis

Hi everyone,I’ve been reviewing how we use tags in Front, and I feel like things can get messy if not structured properly.Currently, we use tags like:Billing Technical issue Follow-up UrgentBut over time, more tags keep getting added, and it’s becoming harder to maintain consistency.I’m wondering:How do you structure your tagging system (simple vs detailed)? Do you limit who can create tags? Any best practices to keep things organized long-term?Would really appreciate insights from teams who’ve scaled this well!

Hi everyone,We've been exploring Copilot's suggested replies feature and ran into a couple of things that have us a bit puzzled. Hoping someone here has experienced something similar or can shed some light!For context, we use WhatsApp exclusively and have our knowledge base set up with Q&A entries.The "email" thingWhen a suggested reply gets skipped, we hovered over the ⓘ icon and saw this tooltip:"Did not suggest a response because it looks like the original email does not contain any question."The message was sent via WhatsApp. Why does the tooltip reference "email" here? Is this expected behaviour, or something else?The matching feels very literalThis one was eye-opening. We have a Knowledge base article titled "Can I use contraception while breastfeeding?", Copilot only generates a suggested reply when a user types that question verbatim. The moment someone asks anything slightly different e.g., "Can I take family planning while breastfeeding?" it skips entirely, even though th

We are new to Front and happy to be here. We will be using Front in a new Scaled Customer Success Model. What tips would you provide in using Front for this specific model? 

What recommendations do you have for any new users coming into Front for the first time?  What’s the first thing you would recommend they do to set themselves up for success in using the tool effectively?I look forward to the discussion.

How do I import my emails with the help of API to front from an email platform other than Gmail and Microsoft 365? 

Hello! So our plan is to quickly setup and use Front to handle all customer feedback, organise it and make sure we do not miss anything important. We will have a few mail channels and maybe a couple of other types in time to come. Based on your real world experience what are the most important steps to follow in order to ensure a clean base setup in front?

Hi, does Front support sending WhatsApp voice notes via web or mobile without third-party integrations like Vocal?

Is there a single place you can look at everything that occurred with a conversation with time stamps and who touched what instead of going to the bottom of the individual conversation

We are implementing Front and all very new to the system. Does anyone have additional information on the Salesforce integration? We currently use the Salesforce plugin as well as Calendly for meetings and want to ensure events and emails flow through correctly to Salesforce. Thanks! 

I am happy to access a new promotion allowing me to Utilize Front further in helping my team!

Hi folks 🖐Is there a way to automatically update the internal knowledge base, based on the content of messages? For example, if a customer emails to give blanket authority for specific transactions accross their account, can I automate capturing this into the knowledge bank? Thanks all!🙂

Load balancing as a foundation to distribute conversations based on teammate capacity and then layer AI features like topics and classification on top to route messages by intent and skill, ensuring the right group receives each conversation and within that group the least-loaded available teammate gets it, while teams monitor response and resolution times to fine-tune assignment limits and rules over time. 

Hi there, may I please know how long does it take to fully sync Asana to Front? 

HiJust setting up Front.  It seems to be taking a long time  "identifying your topics" in the set up. It’s fair to say that our email account is pretty large 28,300 sent items so would that be the reason?Maybe I’m just impatient :)Thanks 

We are a Manufacturer's Rep agency with one primary "Inside Sales" team. Generally, we want incoming emails to Round Robin to the whole group.However, we have one specific manufacturer line where 3 of our 14 reps should not receive those assignmentsMy Question: Is it better to create a completely separate "Team/Group" in Front just for that one product line? Or is there a way to write a Rule that says "Round Robin to Everyone EXCEPT Person A and Person B" if the email contains a specific keyword?Trying to keep our setup clean without creating too many unnecessary Groups. Thanks!

Hello, When creating a Rule, sometimes I am unable to add a Tag that I have created. For example, I would like to Tag a location on a Rule but once I go to select said Tag, it does not appear on the drop down menu. I have also checked that said Tag has access to the specific inbox. 

Hi,I have had front in my company for 10 years, however, I never really understood all the capabilities. I now need to figure out of I can actually work like I want with multiple inboxes, and actual shared inboxing across my small organization. Is it possible to find a freelance engineer, who can assist me with the things I wan’t to do?Simon