Skip to main content

Get started on Front

Need help getting up and running? You've come to the right place.

  • 111 Topics
  • 208 Replies
111 Topics
oana
oanaRookie
asked in Get started on Front
Front team onboarding

What strategies have worked best for you when onboarding new team members in Front that are resistant to change and struggle with new platforms? What was the most challenging aspect and how did you overcome it?Thank you

81
allendirickson
oana
oanaRookie
asked in Get started on Front
Front Salesforce Integration

Can anyone share some insights about importing client Accounts and Contacts from Salesforce into Front and if changes to any contacts attached to a Salesforce account are synched in Front Accounts? Such as contacts moved to a a different account, new contacts added or deleted in Salesforce accounts? Any particular Front settings that should be switched on/off?Thank you

111
cat_apac
reagan
reaganConversationalist
posted in Get started on Front
Moving from Zendesk

We’re in the very early stages of moving from Zendesk (where we’ve been for 15 years) to Front. It seems like there are a lot of things that will be eaiser to manage (rules, schedules, reports), but what’s one thing you miss, or that surprised you when you moved?

40
reagan
jett
jettRookie
asked in Get started on Front
Reporting

Our company is onboarding with Front, how do you accurately report on cross-team ticket resolution when conversations move across multiple inboxes before closure?

181
annika_hanlon
jett
jettRookie
asked in Get started on Front
Load Balancing

What are your strategies for prioritizing chat over email in load balancing while respecting teammate assignment limits?

91
PhoebeatFront
kkukhar
kkukharRookie
asked in Get started on Front
Reopening the archived conversation

Hello Team,  Could you please advise on whether the archived conversation will be reopened after tagging the team members? Thanks 😍

161
Isaiah
kkukhar
kkukharRookie
asked in Get started on Front
Trash or Archive

Hey team, Could you please clarify the difference between Trash the conversation and Archiving it? Thanks 😍

432
Isaiah
iris_musukwa
iris_musukwaConversationalist
posted in Get started on Front
Inviting guests to your Front conversations or internal discussions

As a new Front user, I have just recently begun to experiment with the "Invite guests to conversations or internal discussions" feature. This feature allows you to bring external collaborators—such as clients, vendors, or contractors—into specific email threads or internal discussions without granting them full access to your inbox or workspace.Benefits I’ve noticed: Improved collaboration: Instead of forwarding long email chains or creating new threads, you can bring a guest directly into an existing conversation. This helps reduce confusion and ensures everyone is aligned. Streamlined communication: It keeps all related messages and participants in one place, cutting down on scattered emails and improving response times. Controlled access: Guests only see the conversations they’re explicitly invited to, which helps maintain security while still enabling collaboration. Challenges as a new user: Understanding permissions: Initially, it wasn’t entirely clear how much visibility a gu

111
Javier - Developer Relations
quinn_miller
quinn_millerConversationalist
asked in Get started on Front
Looking for a Front Consultant

Anyone know where I can find a Front Consultant?  Front was already in place when I started here about two years ago and has been problematic since day one.  Our Front setup is a hot mess and generates way too many helpdesk tickets for all kinds of different reasons.  I really need someone that can look at our setup, analyze it, suggest and make changes.  I’m an IT Manager but I don’t have the bandwidth to revamp our whole Front setup.  A Google search turned up nothing and Front doesn’t seem to offer such a service that I can tell.  Any insight would be greatly appreciated. Thanks

1543
quinn_miller
ash_christie
ash_christieConversationalist
asked in Get started on Front
SLA Tips and Tricks

New to Front and wondering if anyone has SLA tips and tricks for a team that covers all time zones in the US?

592
iris_musukwa
corinne_wahrer
corinne_wahrerConversationalist
asked in Get started on Front
How Front Improves Workflow

Front has been helpful in keeping track of all work and is user-friendly. 

211
Javier - Developer Relations
Luisa
LuisaConversationalist
asked in Get started on Front
Is there a tool that can display shared availability among team members?

I often review multiple schedules, identify shared openings, and provide clients with options.Is there a scheduling assistant or AI integration that can automate this? Ideally, I’d love to select team members and get a summarized availability report to copy/paste into emails—or even have AI pull this from Front calendars.Any suggestions?

361
PhoebeatFront
sanzuoni
sanzuoniConversationalist
asked in Get started on Front
Front Salesforce Integration

We are implementing Front and all very new to the system. Does anyone have additional information on the Salesforce integration? We currently use the Salesforce plugin as well as Calendly for meetings and want to ensure events and emails flow through correctly to Salesforce. Thanks! 

603
sadie_mcdaniel
sanzuoni
sanzuoniConversationalist
asked in Get started on Front
Custom Fields

How do you typically use custom fields, and what use cases have been most valuable?

375
PhoebeatFront
geraldine_oduber
geraldine_oduberConversationalist
asked in Get started on Front
WhatsApp after 24hr limit (URGENT)

We need assistance on how to  send "opt-in" messages to be able to message our customers either outside the 24-hr window or to initiate a message with a new contact/customer. Pls. advise. 

303
helena
ndemaino
ndemainoRookie
asked in Get started on Front
Best experience migrating from Microsoft Outlook to Front?

New user to Front and was wondering if anyone felt it more beneficial to archive in Microsoft Outlook before migrating over to Front?  Or doing it inside Front once setup?  Appreciate any suggestions!

565
nathan_musonda
Kam
KamConversationalist
asked in Get started on Front
Auto-Archive for Team and Personal Inbox

I have a team workspace set up. One of the team members has all team emails set up to be forwarded to her personal inbox. She also has her settings set up to send& archive. After she responds to the email, it archives in the team’s inbox automatically, but not her inbox. Is there a way to get the email to automatically archive in both inboxes?

423
myakubian
ndemaino
ndemainoRookie
posted in Get started on Front
When did you recognize full value of Front?

Curious to hear from any previous Front implementors to see when they realized full value of all that Front has to offer.  In my early workings in Front, seems like there are some immediate wins that help streamline and create efficiencies within a company which is amazing!  Did you find to be shortly after adoption period? Three months in?  Six months in?  Would love to hear some of your experiences.

80
ndemaino
Alex Caballero
Alex CaballeroRookie
posted in Get started on Front
Favorite front features

Hello everyone, I'm new to using Front. For many years I had to use other platforms, and when I discovered Front, it opened my mind to a lot of possibilities. What's your favorite feature? Mine is tags based on keywords, although simple, very effective Is there a feature you've found especially helpful so far?

902
clemente_ortuzar
bgraeff
bgraeffConversationalist
asked in Get started on Front
Thinking about Custom Tags at Setup

We’re currently in our implementation with Front and custom fields across inboxes, contacts, accounts, conversations, etc. are bit intimidating for our team. Does anyone have any advice on how to think through the different custom fields and/or examples of how this has helped automation?

683
cat_apac
bgraeff
bgraeffConversationalist
asked in Get started on Front
Connectors

As we’re in setup, does anyone have any good advice in terms of keeping it simple but impactful in terms of the connectors we’re building. How should we think about connectors and their applications within Front. We have a development team and want to make sure we’re prioritizing the right work for connectors. Looking for a framework to help us think about this prioritization. 

541
jason
Alex Caballero
Alex CaballeroRookie
asked in Get started on Front
AI features

Hi Fronteers!I just saw the different AI features that Front has, AI compose for email, AI compose for knowledge base, AI Summarize.Is there a way to adjust the language and tone that the AI uses so that it resembles my way of communicating, and thus give a more personal touch to the text?Thank you!

282
Cori
alec_badillo
alec_badilloConversationalist
posted in Get started on Front
Interesting functions

One of the functions that I found very interesting is the SLC (Service Level Agreement). I think it is important to maintain a good response time with clients to continue having a good relationship with them.I found very useful the tool to add {{survey}} at the end of an email tread, should be great to measure customer satisfaction.Also great tool I will start using is the ''Compose with IA'', I think it is a great way to improve the tone of the email.

231
Cori
Deadboltdon
DeadboltdonConversationalist
asked in Get started on Front
Sort the conversation with newest at the top

Hello this is probably very simple but just not seeing it as a option.  I can sort the inbox so that the newest email is on top.   But what I am looking for is a way to sort the conversations/replies from the customer or the team, once I open a email thread.  Currently if the team adds a internal message.  I need to scroll through the entire thread to the bottom in order to see it the most current reply. 

1062
sadie_mcdaniel
jripple
jrippleConversationalist
asked in Get started on Front
How to Auto Assign Emails to One Person

Hi Front Community! Me and a couple of my coworkers have run into a little bit of problem through the inboxes that we are managing using Front. As it stands, I am the primary person that is responsible for managing two inboxes that we have synced to Front. However, two other people in my department (that also have access to the inbox) are having emails auto-assigned to them. We haven’t created any rules or made any changes to auto assign emails to specific people. For context, I’m an intern and my two coworkers have requested that I only manually assign emails to them either when something is out of my reach or if I need help with something. Unfortunately, the auto assignment problem that we are having has resulted in longer response times. Because it is a new year, we are trying to fix this issue before everything starts to pick up again. Any help or advice would be greatly appreciated. 

742
jripple

Badge winners

Show all badges
Terms & ConditionsCookie settings