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juan_polo
juan_polo
Conversationalist
June 11, 2026
Question

Recommendations for New Front user?

  • June 11, 2026
  • 1 reply
  • 148 views

Hi I am working for a logistics company I want to know your best advices for a new front user.

What are the best way to make automatization flows and how can AI improve my team efficiency?
 

I will aprecciate your experience and advises.

Thanks 

    1 reply

    camille_tolentino
    camille_tolentino
    Fronteer
    June 12, 2026

    Hi Juan, 

    Thank you for reaching out! I'm Camille from the support team, and I'm happy to help 👋

    Here are some best practices to help your logistics team get the most out of automation and AI:

    1. Start with automation rules: Use Front’s rules to automatically tag, assign, or move conversations based on sender, subject, or keywords. This helps you triage incoming requests quickly and ensures urgent shipments or exceptions are flagged right away.

       

    2. Use Topics for organisation and analytics: Front AI can automatically categorise conversations into Topics, which you can use to power rules and gain insights into your highest-volume issues. Enabling Topics in your shared inboxes takes about 1–2 hours for initial setup, and you’ll need admin permissions to manage them.

      👉 https://help.front.com/en/articles/3329344

    3. Leverage Copilot for efficiency: Copilot can draft replies, summarise conversations, and answer questions using your team’s knowledge base. This saves time on repetitive responses and helps your team stay consistent.

       

    4. Build consistent workflows: Combine rules, macros, and the flow builder to standardise processes like gathering shipment details or managing exceptions so your team handles tasks uniformly and efficiently.
      👉 https://help.front.com/en/articles/824576

       

    5. Automate multi-step processes: For more complex scenarios, try Autopilot to automate end-to-end workflows, including triage, intake, and escalation, while keeping human oversight where needed.

      👉 https://help.front.com/en/articles/4890624

    6. Connect your tools: Integrate Front with your CRM or other platforms using rules or webhooks to sync data and trigger actions automatically, reducing manual work.

    7. Logistics-specific tips: Tag conversations for trend tracking, set up escalation inboxes for overdue or unassigned messages, and automate frequent replies (like delivery updates) with macros.

      👉 https://help.front.com/en/articles/2170

      If you have any additional questions, please do not hesitate to contact us!

      All the best, 
      Camille

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