Hi folks 🖐
Is there a way to automatically update the internal knowledge base, based on the content of messages? For example, if a customer emails to give blanket authority for specific transactions accross their account, can I automate capturing this into the knowledge bank?
Thanks all!🙂
+6Hi there! Cat here from the Front support team 🌻
I’m afraid this is not possible right now, but it’s an interesting idea! If this is functionality that you would like to see implemented in the future, I would encourage you to submit a request for it at this link. Our Product team reviews and publishes ideas weekly to be viewed on this list, so keep an eye out for your request and other customer's reactions to it!
This feature submission form is linked to our Product Ideas Portal which is accessible to all users. When features are submitted, they are listed in the Ideas Portal and can be upvoted by other Front users who discover requests that can improve their team's workflows. You'll receive an email update if a feature that you submitted or upvoted is developed and shipped!
We appreciate you taking the time to let us know what you’re looking for — most of the improvements we make come from ideas and suggestions like yours, so thank you for reaching out.
Cheers,
Cat
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