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Feature Request/Question - Ability to Archive in Just ONE Inbox

  • February 2, 2026
  • 3 replies
  • 28 views
H

Hi!
We often have emails that are linked or are in two inboxes for our internal teams that work together. Is there anyway to archive an email/ticket in just ONE inbox? The only option that I see if a button that says “Archive in 2 inboxes” but I only want to archive it in my team’s inbox and not the inbox for the other team.
If that isn’t a current feature, can that be added? Basically, an option to toggle and select to only archive in one or the other OR both inboxes.
Thank you!

 

    3 replies

    grit_evy
    Forum|alt.badge.img+4
    • grit_evy
    • Conversationalist
    • February 2, 2026

    Hi!
    We often have emails that are linked or are in two inboxes for our internal teams that work together. Is there anyway to archive an email/ticket in just ONE inbox? The only option that I see if a button that says “Archive in 2 inboxes” but I only want to archive it in my team’s inbox and not the inbox for the other team.
    If that isn’t a current feature, can that be added? Basically, an option to toggle and select to only archive in one or the other OR both inboxes.
    Thank you!

     

    Hi ​@hlane Have you checked out this Inbox setting? If you have, please ignore :) https://help.front.com/en/articles/2026

     

      H
      • hlane
      • Author
      • Conversationalist
      • February 2, 2026

      ​@grit_evy Unfortunately, we have to tag each other and have discussions across the two inboxes - that may be what ends up linking the two emails/tickets. So, once that occurs, we need an option to allow us to ONLY archive the email in one of the shared inboxes instead of archiving in both shared inboxes.

       

      grit_evy
      Forum|alt.badge.img+4
      • grit_evy
      • Conversationalist
      • February 2, 2026

      ​@grit_evy Unfortunately, we have to tag each other and have discussions across the two inboxes - that may be what ends up linking the two emails/tickets. So, once that occurs, we need an option to allow us to ONLY archive the email in one of the shared inboxes instead of archiving in both shared inboxes.

       

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