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aap1
aap1
Conversationalist
May 27, 2026
Question

Problems with paste formatting

  • May 27, 2026
  • 3 replies
  • 226 views

Usually when I want to paste into Front and keep the formatting, all I have to do is select the ‘Paste’ option or Ctrl + V and it does it with no problem. However, the past day or so, anytime I paste from any application into Front, it switches to strips the formatting. This is a huge problem for me with my job, as I am always pasting Excel tables into my emails. I guess somehow the default format is stuck in the composer? I can paste while keeping the formatting in any other application.

 

Has anyone experienced this or has any idea how to fix it??

3 replies

suzy_falvey
suzy_falvey
Fronteer
May 28, 2026

Hey there!

Thanks for flagging this.

This is actually a known issue we identified yesterday where pasting content (especially from tools like Excel) is unexpectedly stripping formatting in the Front composer.

Our Engineering team is actively working on a fix, and it should be rolled out soon.

Workaround (for now)

In the meantime, a workaround that’s been working well is:

  • Paste the table from Excel into Word (or Google Docs) first
  • Then copy it from there into Front

This helps preserve the formatting while we get the fix out which should be live later today. 

Suzy F
    aap1
    aap1Author
    Conversationalist
    June 8, 2026

    Hi,

     

    Is this bug happening again? Things were fine until the same problem started again this morning. 

    cat_apac
    cat_apac
    Fronteer
    June 26, 2026

    Hi there! Cat here from the Front support team 🌻

    Would you mind reaching out directly to our team via Front Portal so that we can investigate?

    Including an example message ID where this issue occurred and (if possible!) a screen recording showing the workflow will help us dig in and confirm if this is new behaviour or a regression.

    Thanks so much!

    Cheers,
    Cat

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