Add “Seen” tracking for Rule-sent templates and auto-replies

Question

It would be really helpful if emails sent automatically through Rules could have the same “Seen” tracking as manually sent emails.

Our team uses open tracking to understand whether a member has viewed an outbound email, including when it was seen. This is especially useful when deciding whether to follow up and for keeping an accurate record of customer communications.

At the moment, this works well for manually sent messages, but not for automated template messages or auto-replies triggered by Rules.

Ideally, Rule-sent emails would show the same Seen status and timestamp in the conversation timeline as manually sent emails.

nikolai · Answer

Hi Chris, Thanks for sharing this feedback.

You’re right! Seen tracking is available for manually sent emails, but automated replies or template messages sent through Rules don’t currently show the same Seen status and timestamp in the conversation timeline.

I can understand why having that visibility would be helpful for follow-ups and keeping a complete record of customer communications.

This would be a feature request for parity between manually sent emails and Rule-sent emails. Please submit or vote for this idea in our Product Ideas portal here: https://community.front.com/ideas

Sign up

Use your Front credentials

Login to the community

Use your Front credentials