I was hoping to run some high-level reports through Claude using Front’s Analytics API, but hadn’t realized the Analytics API isn’t exposed in the MCP. Is there a timeline for this?
Here is exactly what I was after:
- Total inbound message volume by inbox (in a specific calendar month) from the Workload report
- Topic breakdowns by inbox (in a specific calendar month) from the Topics report
- Average Response Time from Team Performance (for a specific calendar month)
- Smart QA / Smart CSAT scores (for a specific month)
Here is what Claude said:
The MCP doesn't expose Front's Analytics module (Workload, Topics, Team Performance, Smart QA, Smart CSAT reports) — those live in a separate reporting API that isn't part of the connector we have access to.