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I tried integrate Live Chatbot widget to our documentation page but the app does not dynamically change the background image. Any suggestion? Thank you.

We are new to Front and happy to be here. We will be using Front in a new Scaled Customer Success Model. What tips would you provide in using Front for this specific model? 

Hi,Is there a possibility to use data (e.g.Company Names) imported from Salesforce to create specific Views tied to this Data?Right now it is a workaround of adding Tags and then create a View with the Tags, but it would make more sense to use the imported data that is already there.

What recommendations do you have for any new users coming into Front for the first time?  What’s the first thing you would recommend they do to set themselves up for success in using the tool effectively?I look forward to the discussion.

How do I import my emails with the help of API to front from an email platform other than Gmail and Microsoft 365? 

Hello Team,I’d like to get the community’s perspective on how best to interpret workload metrics at the inbox level.For my team, I typically track performance using tickets created vs. tickets resolved across each inbox. However, in the Front workload report, we have the following metrics available:New conversations Moved into inbox Moved out of inbox Resolved conversations Unresolved conversationsGiven these, I’m trying to establish the most accurate way to calculate true ticket creation and resolution per inbox.My current approach is:Created = (New Conversations + Moved into Inbox) – Moved out of Inbox Resolved = Resolved ConversationsThe idea is to reflect the net workload that actually lands and stays within an inbox, rather than inflating volumes through internal ticket movement.I’d appreciate your thoughts:Does this approach align with how you measure workload? Or is there a better way to represent “Created” and “Resolved” at the inbox level?Looking forward to your insights.Thank

The recent update put the delete button behind an ellipses. That’s a terrible idea. My laptop does not have a delete button. Give me my button back :(

Does Front automatically change your availability status from “Available” to “Busy” when you join a meeting that is on your Outlook calendar and synced to Front? Right now, when I join a meeting through my Front calendar my availability doesn’t change automatically, so I still appear available. It feels like this is a feature that should automatically work.

All outbound emails through Microsoft365 receive - Remote server returned '550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP. Can anyone assisit in troubleshooting. Sending emails from outlook no worries, just front. P.S. we are in trial mode.

We’ve released Front Desktop v3.71.1, which resolves an issue that caused a “file not found” error when the application was installed in directories containing space characters.

Hello! So our plan is to quickly setup and use Front to handle all customer feedback, organise it and make sure we do not miss anything important. We will have a few mail channels and maybe a couple of other types in time to come. Based on your real world experience what are the most important steps to follow in order to ensure a clean base setup in front?

Since there’s no native Google Chat channel, how is your team bridging the gap between internal chat and Front without losing context?

Hi, does Front support sending WhatsApp voice notes via web or mobile without third-party integrations like Vocal?

Hey Front Community! My job consists in a lot of introductions between my clients and our ecosystem. I am therefore trying to add as many variables as possible in my email templates (Name, Company Name, Job title, LinkedIn, etc) that I have populated in my ‘Contacts’ to automate most of that recurring task. So far, I have not been able to use variables such as {{recipient_1.first_name}}, {{recipient_2.first_name}}, etc. and it seems it is not an option. Do we know if front is planning on developing such a feature. Moreover, have some of you found workarounds?  Thanks a lot. Pierre

Whether you’re just getting started with Front or are a seasoned pro, you’re bound to come across questions — even our own Front teammates learn new ways to use Front all the time! So, to ensure you have easy access to all the education and content we produce, here’s a roundup of them all. And of course, if you have any questions at all, post them here!We recommend that you bookmark these links in your browser under a Front folder:🌎 Front Community: You’re already here! Join fellow users in our community to chat about the product, learn what others are doing, read about updates, and submit your own feature ideas.  🎓 Front Academy: Get all your Front knowledge through thoughtfully-crafted courses containing videos, GIFs, and quizzes, made for all skill levels to help you get the most out of Front. We highly recommend these learning paths: To set up Front: Take our Front Administrator Certification program to not only fully set up Front for your company, but also earn a certification w

Is there a single place you can look at everything that occurred with a conversation with time stamps and who touched what instead of going to the bottom of the individual conversation

We are implementing Front and all very new to the system. Does anyone have additional information on the Salesforce integration? We currently use the Salesforce plugin as well as Calendly for meetings and want to ensure events and emails flow through correctly to Salesforce. Thanks! 

Hi guys,  I`ve started exploring the Dialpad integration in Front and was curious to know if anyone could share some best practices and how to best leverage this integration. Thanks in advance!

Hi Front community,we are migrating from Freshdesk to Front and setting up our taxonomy from scratch. We need consistent reporting and automation across multiple teams, so we are trying to choose the right balance between tags and custom fields.Our main use cases are tracking client, request type, priority, and SLA category, while keeping rule maintenance and agent usage simple. In your experience, what should be modeled as a tag versus a custom field in Front when you care about long term analytics quality? Are there common pitfalls you would recommend avoiding early (for example tag sprawl, inconsistent tagging, too many fields, or fields that become obsolete)?Thanks in advance for any guidance.

I am happy to access a new promotion allowing me to Utilize Front further in helping my team!