If you missed April’s email newsletter, here’s your catchup: Front AI, step by step — what it can do today, and how to put it to work in your day-to-day.
If the thought of implementing AI in Front has been intimidating for you, think of it as a ladder in which you can access the exact level you need, from quickly summarizing conversations to confidently automating workflows. You decide which step to ascend to for your needs:
- Step 1 — Observe: start with visibility into why customers reach out and spot patterns faster.
- Step 2 — Assist: speed up replies, keep control (AI copilot suggests drafts based on past conversations + knowledge sources).
- Step 3 — Evaluate: measure quality at scale (Smart QA + AI evaluation to coach consistently).
- Step 4 — Automate: resolve common issues automatically when it’s ready for the right use cases.
And if you’re not convinced about AI or it isn’t pulling its weight for your team yet, you’re not alone — Front conducted an in-depth survey which found that even though most AI built for customer operations can see the customer's request, it can't see the three-team workflow needed to resolve it. The result: misrouted requests, lost context, and coordination overhead that never show up on any dashboard.
📍 Our latest research breaks down why and how to combat it.
We’ll leave you with a few resources:
- Our brand new Front Academy learning path — Front Foundations: Your starting point for Front & AI
- Our newest webinar replay — Scaling operations without the headcount
P.S. Not getting our product update emails? Search for an announcement email from us and click any link inside to let our system know you’re still an active recipient. The list automatically removes you if you don’t open our emails after a while!
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