Hey Front Community 👋
Every handoff has a hidden cost. We call it the coordination tax — and most operators are paying it without ever tracking it.
That's the idea behind our new interview series, Untangled Ops. We're sitting down with leaders who've lived that tax and found ways to cut it — CEOs, co-founders, operators, and investors, all with a different view of the same problem. There's a fun twist: guests share their strategies while playing a game of Snake, which is a pretty fitting metaphor for what coordination looks like when nobody's managing it.
Here's what's coming in the series:
- The strategy behind a support org that scaled from 3,000 to 26,000 tickets a month
- How mechanisms beat good intentions — and how mechanizing email unlocked 30-minute SLAs
- A framework for spotting operational breaking points before they hit
Episode 1 is live now, with Oleg Krasnov, Head of CX at Manychat.
📍 Watch episode 1: https://front.com/untangled-ops
Subscribe to our YouTube channel @FrontHQ so you don't miss what's next — and drop your own coordination tax stories in the comments, we'd love to hear them.