Front’s MCP server is now available in open beta! Connect Front to an AI tool like Claude, ChatGPT, Notion, Slack, and more so you can pull context from Front and create high quality replies through your AI agent.
Find everything you need about Front’s MCP server in this post: what it is, what you can do with it, and how to get started.
What is Front’s MCP server?
Front’s MCP server lets AI clients interact with Front and take action:
- Start every shift with a triaged and drafted queue: Top priorities ranked, explained, and replies ready-to-send
- Walk into customer calls prepared: Get a full account briefing in minutes
- See what's driving your conversation volume: Break down conversation themes over a time period
- Close your help center gaps: Find what customers keep asking and get article drafts to review
By connecting Front to the rest of your AI tool suite, Front’s MCP server helps your AI agent draft better replies, save time by reducing manual triage and follow-up, and complete workflows that depend on customer conversation context from multiple tools. It’ll mirror the same permissions and access that your Front account has.
What you can do with it
We’ve compiled a starter guide with all the top use cases with prompt templates that you can copy and paste directly into your AI client to start using the Front MCP right away.
Get started now
- See setup guide to connect your AI agent to Front’s MCP server.
- Start using the MCP server with our ready-to-use prompt templates.
- Join Front’s MCP server group to stay updated and share your thoughts.
What’s coming next
- Feedback: This is open beta, and we’re actively iterating based on feedback. Please share with us in the MCP server group:
- what you’re trying to accomplish
- where results feel incomplete
- what tools/actions would unlock the biggest value for your team
- Pricing details: Front’s MCP is free during open beta, with pricing subject to change.