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Meet the next phase of Front AI: Autopilot Playbooks, Resolve, and the all-new Copilot

  • April 28, 2026
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Today we're launching the next phase of Front AI: Autopilot Playbooks, Autopilot Resolve, and an all-new Copilot, built to move complex customer work from request to resolution, across systems, teams, and channels.

 

Here’s what’s new:

  • Autopilot Playbooks automate the complex processes your business depends on
  • Autopilot Resolve lets your customers complete requests from start to finish right in your app or website
  • The all-new Copilot gives your team an AI assistant to figure out next steps, find information, and solve problems right from your inbox   

How to get access

  • Autopilot Playbooks and Resolve are part of the Autopilot add-on and must be enabled by the Front team. Join the waitlist
  • Copilot is available as an add-on on our current plans, or included in the latest Enterprise plan.

 

Learn more in our latest blog post