Skip to main content

Developer Q&A

Ask technical questions about the Front Platform

  • 348 Topics
  • 759 Replies
348 Topics
O
odarkthirtyRookie
asked in Developer Q&A
Chatbot Initial Message

Love all the new chatbot features - but when using chatbot a message is automatically hovering over the chat widget - is there a way not to have that and only have the chatbot start when a user actually opens the chat? It is quite annoying for customers to have a big bubble showing if they have no intention of chatting.  

2652
taryn
hello
helloRookie
asked in Developer Q&A
Publish Our App

We want our application to be used as public. That's why we filled out your form and sent it, but we haven't received a response from you for a long time. https://app.frontapp.com/oauth/authorizeWe do not want to receive this warning during authorize. We would be happy if you could help us. 

431
Javier - Developer Relations
K
kevinyConversationalist
asked in Developer Q&A
Recipient clarification for custom channel outbound messages

I’m currently using the custom channel API to send messages into a channel. When replies are made, we get a call on the outbound endpoint. I would like further clarification on what the recipients array is supposed to represent in the payload of that outbound call. It looks like there can be two recipients, with roles “from” and “to”. If I want the user handle of the original message that started the conversation, is it reliable to pull the recipient with role = “to”? Or is that meant to represent something else? Thanks!Kevin 

1832
K
scott
scottRookie
asked in Developer Q&A
How to change the size of the chat widget's close button on mobile?

Good morning,When using front’s chat widget, the size of the close button is very small making it difficult to close when on mobile. This is particularly bad because if you miss the `x` button it opens up front chat.Is it possible to change the size, maybe by passing an option to `window.FrontChat("init", { … }` or by styling with css? Thanks,Scott attached below - a screenshot of the small `x`: 

1431
R
K
kevinyConversationalist
asked in Developer Q&A
Testing environments and api tokens

If we’re using api tokens, what’s the preferred way to handle different environments like staging and production? I would want to ideally create separate tokens based on what data they can access, but it looks like access control is not that granular. If I create a token with “shared resources” access, it basically gives access to everything that is shared. Should we be creating a different workspace instead?

773
R
D
d.herrmannConversationalist
asked in Developer Q&A
Can i download a message (email) as msg file via Core API?

Hello, I want to download a message (email) as msg file-type via Core API. It’s possible?

1332
D
amberlyb
amberlybEnthusiast
asked in Developer Q&A
Front API & Contacts

Hi! I have a few questions/comments: Is there a way to export Front contacts just from individual Lists or Accounts, rather than the entire contact list only?  Can Front’s AI suggest changes to contact details, such as:When the contact name format is "Last name, First name" and switch them around Suggest the job title in a signature as their description Suggest the phone number in a signature as phone (and allow extensions)From Front’s API, getting contact details returns "handles" which is a list of all emails and phone numbers in one field. It would be great to get emails and phone numbers separately—even better if there was a "primary" email address.Thanks for the help! 

1111
jason
K
kevinyConversationalist
asked in Developer Q&A
Async message creation

We want to use channels to support facilitating messaging in our app. At first, it looks like custom channels could work pretty well. The only issue is that when a message is first created by the “Receive custom messages” endpoint, we can’t immediately follow up with a query to get the message and conversation id because the message creation is apparently asynchronous. That would make our implementation more complex because we would have to retain the body of the message on our side in order to play back what was sent by the user while we wait for the message to completely flow through Front’s system. Would this be any different if we used application channels instead of custom channels- is the message creation also async when using the “Sync inbound message” API? Thanks!

1135
justin
zoe
zoeRookie
asked in Developer Q&A
Create new draft API endpoint

Is there an API endpoint that would allow me to create a new draft?

901
justin
Dinesh
DineshRookie
asked in Developer Q&A
Need Help - Pretty Urgent

Hey,We tried setting up a standard email address in Front and when we tried to authenticate using Gmail account. We Receive the following Error.Despite the fact that in google admin console. - Front is added as a trusted app. The error exists. Please do help.

441
justin
JohnW
JohnWSmart Cookie
asked in Developer Q&A
Website Form Submission to a Forms Channel using Gravity Forms

Can Forms Created in Gravity Forms be used with Front’s Forms Channel?  We’re in the process of updating our website.  We currently use Gravity Forms to build forms and collect contact and quote requests.  “Ideally,” we would like to continue to use Gravity Forms, with Front’s “Form Inbox” functionality.  Is it possible to use Gravity Forms with Front’s Forms Channel?Related:  I was surprised neither Gravity Forms nor any other Web Forms solution was present in Front’s Integrations Directory.

873
JohnW
Icarus
IcarusConversationalist
asked in Developer Q&A
How do you actually set the value of a custom Account field?

I’ve added a custom Account field. But it has no value. How do I actually set the value? I can’t find this anywhere, and the documentation says nothing about it.I was under the impression a custom field for the Account itself allows you to set a global field value that can be added into signatures, for example.

785
Andy
xtalitygt
xtalitygtEnthusiast
asked in Developer Q&A
OAuth 403: Unauthorized client

Hey, we’re trying to integrate our analytics platform using OAuth.We’ve created an app and copied correctly the client_id, added the redirect urls in the Oauth page as specified and followed the docs but in the Request authorization step we get: “403: Unauthorized client”What is the meaning of this response, please?

861
jason
ray_holland
ray_hollandRookie
asked in Developer Q&A
API Create conversation with attachments SMS Filename

I’m trying to send a SMS message on a Twilio channel using the API and Postman with a contact card / vcard and it doesn’t appear to play well with attachment files. Or maybe something is missing in the documentation.I get a success response, and the sms comes through with the attachment, however the attachment doesn’t use the name or the file type so the user can’t just tap the attachment to add to contacts.It does show up correctly in the Front UI.From API Response:"attachments": [ { "id": "fil_231iuypv", "url": "https://equipmentshare-com.api.frontapp.com/download/fil_231iuypv", "filename": "vcard.vcf", "content_type": "text/x-vcard", "size": 2238, "metadata": { "is_inline": false } } ], How the message comes through. It shows as a plain text file that you have to download, then rename to open. It should use the name provided from Postman. 

2044
jason
B
brentonpRookie
asked in Developer Q&A
API support for Linked Conversations?

Hi all, How are linked conversations represented in the API? Specifically about talking the new feature from this past November:  There’s a notion of Links in the API, and an ability to connect them to conversations, but that seems to be primarily for external links. Are linked conversations treated as Links in this way, just that they’re internal ones? Would they have a guaranteed/stable “type” field? Or are they accessible/editable in some other way? Thanks!

671
R
farmhand
farmhandRookie
asked in Developer Q&A
2 Channel Limit for Development Account

Front does not support a development sandbox, so we setup a separate Front instance to build our app integration. We are hitting the 2 channel limit on the free plan, so we are not able to test all 3 channels that we support: chat, SMS, and email. Is there a way to get our staging instance upgraded at no cost? Or is there some other way to configure our paid Front instance for use in a staging/development environment?

1491
Javier - Developer Relations
G
gabor_gyRookie
asked in Developer Q&A
Automated assignment and snoozing

Hey everyone, I am in need of some assistance.I am currently working on a feature where once an email is sent, we want to assign a specific user to the conversation and also immediately snooze.The good thing, is that both assignment and snoozing works just fine, but… for some weird reason, the newly snoozed email stays in the ‘Open’ tab of my inbox rather than moving into ‘Snoozed’.  When I scroll to the bottom of the conversation, I can also see an orange notification bubble which does confirm that it has been snoozed ⬇️ Is anyone able to help me with this?Kind Regards,Gabor

1431
cat_apac
gch
gchConversationalist
asked in Developer Q&A
Triggering pre-approved WhatsApp template through the API

Hello everyone, In this thread it states that it is not possible to reply to WhatsApp threads with a mimicked template body:  I was wondering what happens in the following scenarios:   a. If I have pre-approved templates for WhatsApp that I can trigger from the UI. Is there a way to trigger them from the API ?   b. If yes, is there a way to reply with one these templates as a follow up to the users answer through the API ? Thank you for your time. - George  

1342
gch
caseydent
caseydentConversationalist
asked in Developer Q&A
Custom Dashboard Plugin

Hi - As of now, we have a Customer Account plugin (which pulls all the info from our database) which can be accessed via the Side Panel but we’re finding we consistently need to navigate further into the Customer Account in order to action a very common request from our Customers. I would like to know if Front is able to accommodate a custom dashboard plugin that displays the necessary tools to action these very common requests from our Customers. Thank you.

2092
caseydent
kvishwambar
kvishwambarConversationalist
asked in Developer Q&A
Application Webhooks - Are Only Authorized Users' Events Sent?

We have an app added to Front, and many Front clients can install and start using it. I have set up Application Webhooks for this app. For the app to function properly, our clients need to contact us to set up a corresponding account in our system. As part of the setup process, the user would authorize us through the OAuth flow. When we publish the app, we have a concern that a random user might install the app and, because the app has webhooks enabled, we may start receiving events. In the Front documentation, we have seen the following section in the Webhooks chapter:“OAuth is required for published appsIf your webhook is part of an app that you are publishing on our App Store, you must add OAuth to the app so that customers can authorize that Front events be sent to your webhook from their instance.” We want to make sure we understand correctly that only those instances which have authorized the app through OAuth will send events via webhook.Thank you for your assistance. Best regar

831
jason
abdur_siddiqui
abdur_siddiquiConversationalist
asked in Developer Q&A
Replying Emails using Message Template via Front API

Hey team, How can I use front API to reply to emails using templates which I created in Front ?

1561
Maxime Haudebert
abdur_siddiqui
abdur_siddiquiConversationalist
asked in Developer Q&A
How to store image in inbound message to google drive

Hey my goal is to save the attachment in the inbound message and save it in my google drive.When I am using the link “https://api2.frontapp.com/download/fil_2lrutl53”, it’s giving error: {"_error":{"status":401,"title":"Unauthenticated","message":"JSON Web Token error"}}To solve this I am using this API endpoint:https://dev.frontapp.com/reference/download-attachment I am getting below response:  Is there anything I am doing incorrectly. Also if there is any other alternate approach to achieve my goal please do let me know. Thanks

1842
jason
sra
sraConversationalist
asked in Developer Q&A
Create Webhook

I am encountering an issue while testing Webhook integration. Despite following the related documentation, I am unable to successfully create a webhook.To facilitate local testing, I am using ngrok. I have set up a path to receive payloads from the webhook and configured it to return the x_front_challenge, 200, {"Content-Type": "text/plain"} as suggested in the documentation. However, I still receive a "Webhook verification failed" error.Here is the relevant portion of my code:I am not encountering any errors within the function itself, so I suspect the issue may be related to the return statement. Any assistance in resolving this would be greatly appreciated.(I am working on Odoo/Python btw)Thank you. 

1052
sra
hector
hectorConversationalist
asked in Developer Q&A
Any way to trigger the typing indicator animation via API

Hello there, I’m not sure if the exposed API has a route that triggers the typing indicator animation seen when typing a messaging in the Chat UI. I’ve seen requests made to `precog/continue/message` that trigger the rendering of the indicator, but I’m not 100% sure. Would love to know if anyone has run into this and how you’ve worked around it. Thanks!

632
hector
H
hrychaniukRookie
asked in Developer Q&A
Passing custom fields through the Form channel

Hello there!Is there any other solution, except for Rules, to update contact custom fields after Form* submission? I need to pass the form’s Extra Fields values to a contact. * - https://help.front.com/en/articles/2024  

2411
R

Badge winners

Show all badges
Terms & ConditionsCookie settings