Developer Q&A

Ask technical questions about the Front Platform

  • 158 Topics
  • 267 Replies

158 Topics

P
pawansharmaEnthusiast
asked in Developer Q&A

How To Integrate Front Api with Asp.net Core 6 and Azure

How To Integrate Front Api with Asp.net Core 6 and Azure

1
J
5 months ago
V
ViralConversationalist
asked in Developer Q&A

Sending mail with attachment

HI I am trying to sending mail with attachment throw API but getting  some error so please help me  

1
E
5 months ago
T
TomtHelper
asked in Developer Q&A

Excluding private conversations and messages

Is there a query that can be passed into the list conversations and/or search end point to exclude conversations (eventually messages) that are is_private?

3
J
5 months ago
R
Rob JiangConversationalist
asked in Developer Q&A

How to create draft reply with FrontApp API

We used the “Create Draft Reply” https://dev.frontapp.com/reference/post_conversations-conversation-id-draftsIn the API, it requires a channel_id which is only optional when we simply reply the conversation https://dev.frontapp.com/reference/post_conversations-conversation-id-messages Where should I get the channel_id? I want to make sure the channel_id is the same as the inbound message that I creating draft for. I looked through both the conversation and message entity, there is no channel_id.

8
J
5 months ago
V
ViralConversationalist
asked in Developer Q&A

add attachment message

HelloI am trying to create a conversation with an attachment via API https://api2.frontapp.com/channels/cha_123/incoming_messagesCurrently, I am receiving new messages but without attachments.My code looks like this: {"to": [    "jkkyal@gmails.io"    ],    "options": {        "archive": false,        "tag_ids": [            "tag_3d08eq" ]    },    "sender": {        "handle": "test3masil"    },    "body_format": "markdown",     "subject": "Send Mail upload RX13",    "body": "This is an SMS message with an attached photo of a cat",    "metadata": {     "headers": {       "Content-Type": "multipart/form-data"     }  },  "attachments": [    "data:image/png;name=cbimage.png;base64,/9j/4AAQSkZJRgABAQEAYABgAAD/2wBDAAgGBgcGBQgHBwcJdISUpTVFVWV1hZWmNkZWZnaGlqc3R1dnd4eXqDhIWGh4iJipKTlJWWl5iZmqKjpKWmp6ipqrKztLW2t7i5usLDxMXGx8jJytLT1NXW19jZ2uHi4+Tl5ufo6erx8vP09fb3+Pn6/8QAHwEAAwEBAQEBAQEBAQAAAAAAAAECAwQFBgcICQoL/8  ]} 

3
E
5 months ago
V
ViralConversationalist
asked in Developer Q&A

Send Message with API

HelloI am trying to create a conversation with tags  but getting response is_inbound : false  not get any message please help regarding  this issue solved check below {    "_links": {        "self": "https://abcd.api.frontapp.com/messages/msg_1mabcd",        "related": {            "conversation": "https://abcd.api.frontapp.com/conversations/cnv_abcd",            "message_seen": "https://abcd.api.frontapp.com/messages/msg_abcd/seen"        }    },    "id": "msg_1m5lzwnm",    "type": "custom",    "is_inbound": false,    "created_at": 1681814409.457,    "blurb": "",    "body": "This is an SMS message with an attached photo of a cat",    "text": "This is an SMS message with an attached photo of a cat",    "error_type": null,    "version": "b43db466d7f0c5dabcd6bd9c2cf0-7291346-1681814409457-7fc4",    "subject": "",    "draft_mode": "private",    "metadata": {        "headers": {            "in_reply_to": null        }    },    "author": null,    "recipients": [        {            "_links"

1
J
5 months ago
W
WayneConversationalist
asked in Developer Q&A

query conversations message response content download time too long

post man api test content download timeas the illustration above? how can i impove the speed of http response download time ?

1
J
5 months ago
Mika
MikaConversationalist
asked in Developer Q&A

Create functionality depending of values within attachment

It has been a bit of a painpoint for us for a long time that rules cannot be built to somehow react values which are within attachments (IF attachment contains {customer.id} THEN add tag {random tag} etc).It’s really often that the critical data is there, in that .xlsx or .pdf file and this situation come in almost hourly basis nowdays.And I mean, technically it should be possible since search in Front does also show values/results which are within attachments.Since building rules is not possible (yet, hopefully), I’d be happy to build this kind of functionality to our own plugin myself, if there would be a way to do it somehow. It seems that SDK doesn’t have this, so are there any other ways?

1
J
5 months ago
G
ggoodwinConversationalist
asked in Developer Q&A

Set conversation custom field when importing message

Hi there,I’m using the import message API (https://dev.frontapp.com/reference/import-inbox-message) to create a conversation in front when a user takes an action on our website. I’ve done that so the message is from the user / a contact, and that the messages can be replied to by our team.When importing the message, is it possible to set a value for a custom field on the conversation that is created? Or will I need to change my workflow to create a conversation first, then import the message to that conversation? The use case wanting to assign the order ID the conversation relates to, to make it easier to find again via the API.Thanks!

2
G
5 months ago
B
brodielockett
asked in Developer Q&A

How to tell if a sent message is a template from API?

Hello, Front displays “Message Templates” as a filter in Analytics, tracking messages that started as a template.  How does Front discern these messages?  Using the “Get Message” endpoint, we cannot find any data that differentiates a “normal” message from a template message.  

1
S
5 months ago
G
guypyConversationalist
asked in Developer Q&A

Dynamic fields in signatures using CoreAPI to send messages

Hey 👋When using the Core API to create a new conversation, there is a possibility to add a "signature_id". However, when the signature incorporates dynamic variables such as {{user.name}}, it appears that it does not populate with the information of the author, whose id is specified in the author_id field.Is this expected behavior or could it potentially be a bug?

2
W
5 months ago
T
TomtHelper
asked in Developer Q&A

How is timezone handled when using a custom field with datetime type

We are looking to build some custom fields with datetime values.  When we insert them as variables into a message are they timezone aware? The person asking me about this is creating a template and wants to insert a custom field of datetime and wants to know when the message based on the template is sent how will the datetime values show? Thanks

1
J
5 months ago
T
TomtHelper
asked in Developer Q&A

Testing a webhook

Is there any way in Front to trigger a specific webhook for testing other than doing the action that triggers it? I am having a hard time getting the “Message delivery failed” webhook to trigger.

2
T
5 months ago
D
DavidLGoldbergConversationalist
asked in Developer Q&A

Plugins and keyboard shortcuts/hotkeys

Hi,I noticed that while a user’s Front app is focused on our custom plugin, Front’s shortcuts won’t work.This is of course because they are hosted in an iframe.  Similar examples of this kind of issue can be found in other platforms ie. https://github.com/microsoft/vscode/issues/65452Dispatching an event from the child iframe across to the parent window is forbidden due to cross domain security issues.2 possible solutions are:Front provides offer a postMessage that we can send to forward events. The contextApi exposes a way to forward all / some of the events.There of course may be other good solutions!Please note that the few more popular Front plugins I tested (from large well known companies) suffered from the same issue.  For instance `cmd+n` to compose a new message. Any workarounds?-David

2
D
5 months ago
A
apepinConversationalist
asked in Developer Q&A

KPI aggregations with API responses

Hello,We are trying to make an internal dashboard using Front data and data from other tools we have. I am wondering what agregation you did in order to make the KPI that we can see in our analytics. For example the reply time (avg). Another question, is it possible to send a separate message using rules ? I mean :we put a tag on a conversation that triggers the following We extract the recipient mail address Send a specific mail to that recipient using a template Thanks, Best regards,

1
E
5 months ago
G
guypyConversationalist
asked in Developer Q&A

Replying to conversation with email thread

Hey,When using the Reply to Conversation endpoint, I would like the email thread of the conversation to be added at the bottom of the message. This would provide a behavior similar to replying straight through the Front application.What would be the best way to achieve that? Thanks ✌️ 

3
J
5 months ago
A
AnnemijnEnthusiast
asked in Developer Q&A

How to fetch sender of a selected message with Context API?

For a plugin I developed, I want to prefill the email or telephone number (dependent on the message) of the sender of that message. I can’t find which method I need to use to fetch that info of the sender. Is there a way I can do this and, if so, which method do I use?Thanks in advance!

1
S
5 months ago
T
TomtHelper
asked in Developer Q&A

Contacts list API q parameter

I am attempting to query the contacts list api and including a parameter to only get contacts updated in the last 3 days.   I understand how to construct the UNIX time stamp (I think.)My question is when I do the curl command below and update a single contact in our testing instance of Front I get back all contacts no matter the updated_at date.  Am I misunderstanding how the q works and should I only get a list of the ones that have been updated?curl --request GET \ --url 'https://api2.frontapp.com/contacts?q=\[update_after\]=1679933002.000' \ --header 'accept: application/json' \ --header 'authorization: Bearer <token>'Result for contact when it has not been updated"updated_at": 1679932512.707,Result for contact after I update it"updated_at": 1679933920.514,In both cases I am still getting a list of all contacts.

4
T
5 months ago
M
meetings-bio-devRookie
asked in Developer Q&A

Get ID of existing draft

I’m developing a plugin with SDK, where I call external API to generate me a draft body and create or update a draft.If there is no existing draft, I can call context.createDraft to crate draft. This method doesn’t seem to work if a draft already exists. I see from documentation there’s updateDraft method, which requires draft ID.How can I get such ID, if the draft already exists in a conversation?

1
S
6 months ago
V
vp-hrConversationalist
asked in Developer Q&A

Create a new internal discussion draft?

From reading the documentation, it seems clear that the Context API can create new email drafts thought context.createDraft, I can get this to work in a very neat way. However, is this all that the Context API can do when it comes to creating new drafts?I see no info on creating a new internal discussion (https://explain.helloretail.com/xQuRABAe) or comment in a thread via the Context API. Which seems like something that should fit inside the scope of the current context? Instead I have found that the Core API does have the endpoint for creating comments and drafts (emails). However, I still can’t find any info of creating a new internal discussion draft? It also seems like a little bit of a workaround to use the Context API to create a new email draft, Core API to create a new comment. Did I get this right or have I missed something here?  TL;DR question(s): 1. Is it possible to create a new internal discussion drafts via any of the APIs? 2. Can the context API only create new email d

2
V
6 months ago
B
ban.nguyConversationalist
asked in Developer Q&A

Is there a way to get message(s) currently selected by the user using the context API?

Hi, I’m currently working on a plugin that converts email messages to PDFs. To be able to do so, I need to know which messages are currently being selected by the user. However, there does not seem to be a way to list currently selected messages in Front’s context API, and to my knowledge we can only retrieve ALL of the messages inside a selected conversation using listMessages. I would really appreciate if someone could give me pointers on this. Thank you 😄.

4
B
6 months ago
B
brodielockett
asked in Developer Q&A

Where can I find detailed documentation for Front's SCIM server?

Hello, I’m setting up provisioning in JumpCloud, and I must enter SCIM details for Front manually.  I’ve made an auto-provisioning token, but I still cannot connect to the SCIM server.  My gut feeling is that the SCIM server has a different base URL than https://api2.frontapp.com, but I’m not sure because I can’t find any documentation. Thanks in advance for any help,Brodie 

2
B
6 months ago
J
JérémieConversationalist
asked in Developer Q&A

Front & Mulesoft - Connections

Hello,I need to know if I can connect Front to the Mulesoft application.The goal is to automatically send 100% of the documents received in Front, regardless of the channel, to Mulesoft, so that we can then read them and connect them to our Home Made CRM (possible from Mulesoft)Outlook can receive the mails, and send them to Mulesoft, but:I don't use Outlook of course Front receives a lot of What's App too, that's why the sending has to be done between Front and Mulesoft directlyThanks for your help! Jérémie

2
J
6 months ago
I
ianmiddelkampConversationalist
asked in Developer Q&A

How to Add / Update Front contacts using plugin sdk

Hello all!I am finding that the plugin sdk does not allow for CRUD operations on front contacts. Is this correct? If this functionality is not available I am assuming I need to work with the core API.Is there a javascript library to work with the core api?

4
Javier - Developer Relations
6 months ago
I
ianmiddelkampConversationalist
asked in Developer Q&A

is_spammer field not returned from get contact api call

I am noticing that the is_spammer field is not returned from calls to GET contacts/{contact_id}.I am trying to add the ability to mark as spammer the contact from a plugin.Im using a php backend and the response body does not include the is_spammer field.Is there something I am doing wrong?

1
S
6 months ago

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