Developer Q&A

We have been using this endpoint for creating & sending messages via Front for a year now :https://api2.frontapp.com/channels/{channel_id}/messagesAll our messages created via this end point yesterday were created as Draft instead of sending. We have not made any changes.Could you please investigate ? Our token access scope is Shared resources

We’re building an integration that makes use of Application Webhooks and would like to configure some logic based on the originating inbox. We’re running into a challenge getting inbox IDs. Notably, the UI and API use different, incompatible IDs. UI ID: 30231326 API ID: inb_123In particular, we’d like to be able to use the UI ids to configure these filters since it’s what our customers are familiar with (or they can simply drop a link that we pull the ID out of). Problem is we can’t figure out a way to match up a UI ID with the API ID.Alternative, we considered building some sort of “Inbox Picker” in our app, but want to avoid this for several reasons: Two Inbox can have the same name, so we need a means of disambiguating inboxes.  Further, the API response is pretty limited so we’re not sure how we’d even help users understand the difference. Building a UI “Picker” component is a lot m

I’m in the process of building an integration for our application. We’re not Front customers, but our customers are Front customers.I setup a trial account, but I’m running into issues with many development workflows - key integration features are gated behind paywalls. I’ve built a bunch of integrations lately. It’s not uncommon to have premium features gated, but this is the first time I’ve run into basic integration functionality being gated for developers. Generally, companies are limiting abuse by keeping developer accounts to, say, 3 or less users. but generally allow most of the features to be available.Further, I don’t have a simple way to simply sign up for a paid account. Once the credit card comes out, the vendor review process comes out. I’d really like to avoid that.Here’s my use case:We have an AI tool that we integrate into our customer’s ticketing environments. We need inbound webhooks when tickets are created or comments ar

We're in the process of building out a Front integration and trying to set expectations with customers of when it will be ready. Specifically, we want to get this in the hands of customers quickly. We’re trying to decide if we should have them setup “internal” OAuth clients while we wait for the partner review process to finish.I’m curious if you could provide a ballpark estimate of how long it will take to review and approve an app once I submit it for review?  Days, weeks, months? 

We have a saved Message Template for logins to our system that we send out frequently, we have noticed that when we paste in the username to the template within the body of the email it is changing the link behind it to an old customers email address. Any ideas why this might be happening or how we can stop it..  We paste in the new customer email address on the line Your Username is .. (eg email@email.co.uk) it shows the correct email address but on sending, it is changing the mailto link behind it to another email address beginning with info@. So when the end user then copies the email their side if tells them the credentials are wrong because it copies the info@ email address.Any suggestions gratefully received. 

Hi TeamWe are integrating front chat to our website. So for its good but we are facing 2 problems that we are trying to fix.First one is related to showing the previous chats we have built flows and for some flows we have been seeing escaped html spans in the chat history. Please see the screenshot attached. From what I understand this happens when we usually follow multi choice question with a message and it shows span in the conversation historySecond issue we are facing is that sometimes when we look at the conversations page. It doesn’t show the last message in the conversation instead it shows first message or second last in the conversation which might confuse the users.Looking forward to hear from you,Thanks and RegardsGlen 

Hi, I wasn’t able to add this as idea, so asking here. If you are planning to add article import to knowledge base from docosaurus? Maybe there is some API that we can use to add articles from docosaurus? Thanks 

I’m trying to add application objects to my published application. I need users from other companies who install my application to be able to set it up with as little configuration steps as possible.  I was trying to follow the Logistics TMS Guide, and I was able to set up Application Objects, but I found that I had to create a rule to trigger the App Object whenever a new message came in.  Does that mean that my users would have to manually create the rule for the Application Object to be added to incoming messages? Is there any way to build this logic into my published application so it automatically gets set up when the app is installed? 

I have a problem using the fron-chat-sdk

Hi all — I’m not a developer, I’m a sales guy (apologies) - so that should be the problem right there.  Anyway, I can’t loop in our dev team due to strategic constraints, and I’m trying to build a simple reporting workflow using the Front API.Goal:Generate a report that lists: Conversation ID Shared inbox name(s) Tags Grouped by Month and Year, based on when the conversation first arrived (i.e. was created). I'd like to use this for historical reporting — so I need to pull conversations created in previous months, like March 2025, February 2025, etc.From what I understand, this means: Using the /conversations endpoint Possibly filtering or grouping by created_at But I’m running into issues — even when I try filtering wi

I’m trying to use ‘strict-dynamic’ for my ‘script-src’ content security policy.I have a nonce set up in my page where I include the Front chat widget script: <script nonce="random nonce here" type="text/javascript" src='https://chat-assets.frontapp.com/v1/chat.bundle.js'></script>but it appears that that chat.bundle.js script dynamically loads app.bundle.js, which leads to a CSP violation in Chrome:Refused to load the script 'https://chat-assets.frontapp.com/v1/app.bundle.js?v=840fb872' because it violates the following Content Security Policy directive: "script-src 'self' 'strict-dynamic' chat-assets.frontapp.com 'nonce-9a6157311c94f2a96914fe5ac561d6fc'". Note that 'strict-dynamic' is present, so host-based allowlisting is disabled. Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.Is there a way to use strict-dynamic with the Front c

How do I lookup a front email using exchange or office365 message-id?

Is it possible to get a conversation’s updated_at datetime from the Plugin SDK?

Hey, We had previously added a few links to contacts in our Front instance. However, we wish to remove them now. The API explains how that can be done with lists, but doesn’t really go into contact links. How can we achieve this?

If we setup OAuth with a agent, but later, the agent resigned and her account deactivated, will this affect the OAuth?

Is it possible to get Ticket data from the context (singleConversation) via the plugin SDK?

We are looking for a report, that will provide the below information to export so that we can merge with our inbound phone traffic. DateHourInboxDirection

Is there a way to preview a message attachment from the Sidebar plugin, for example using the plugin SDK downloadAttachment()?I am currently only getting a File object returned from Front.downloadAttachment('msg_xxx', 'fil_xxx') with the following properties:lastModified:  1740416909060lastModifiedDate:  Mon Feb 24 2025 18:08:29 GMT+0100 (Central European Standard Time) {}name: "fd880b5930634b94bfa961a2b3815db2.jpg"size:  293622type:  "image/jpeg"webkitRelativePath: ""

A few questions regarding teammates:What would be a scenario where multiple teammates are returned by listTeammates()? Is the current front user always the first user in the array? Is there a better way of identifying the current front user from the plugin, ie. where only the current user is returned?

Hello!I wonder why “Get message seen status” https://dev.frontapp.com/reference/get-message-seen-status API works only for outbound messages? Wasn't the initial idea to have a info WHEN a teammate has seen INBOUND message?{    "status": 400,    "title": "Bad request",    "message": "You cannot see seen status for an inbound message."}Why am I asking this? We’re implementing the Frontapp plugin which gonna track the time when a teammate seen a inbound message from a customer (to measure activity of diff(seen,archived)). There’re not those fields in the webhook triggers, so we can’t receive the time of “seen” activities. The plugin context API doesn’t have this data too.Also I see the internal CONVERSATION by ID request that returns the “seen” data

We have been integrating Front Chat into our app, and the experience has been great so far. However, we are facing a challenge with supporting multiple logins on the same machine.Expected Behavior:• When a user logs in, they should see the continuation of their own previous chat (if available).• If a different user logs in, they should only see their own chat history (or start a new conversation if no prior chat exists).Current Issue:Right now, when a new user logs in on the same machine, they see the chat history of the first logged-in user, which we want to avoid.We attempted using the shutdown() method from the Front Chat SDK to clear the chat on logout, but this also removes the previous chat history, preventing the original user from retrieving their past conversations when they log back in.can someone help me out on this matter? 

Hey all,I am trying to build a connection to Front to interact with the conversations, so we can assign the assignees to the conversations through the API. Using the example of the API documentation keeps giving me errors and I can’t figure out what is going wrong. I’m using the Update conversation assignee with the NodeJS example, but I keep getting an error:{"_error":{"status":400,"title":"Bad request","message":"Body did not satisfy requirements","details":["body.assignee_id: missing"]}}I’ve tried it with JSON and FormData, but the error stays the same, my latest example code is the following const frontUpdateAssignee = async ({ conversation, assignee, token }) => {   const options = {    method: "PUT",    headers: {      accept: "multipart/form-data",      authorizat

Using fetchPath() I can retrieve the current conversation URL, but the function returns a Promise Object.How do I get the “PromiseResult” value from the object, ie. how do I get the path into a string?Front.contextUpdates.subscribe(context => { let path = context.fetchPath();}); 

Hi,We are currently integrating the chat SDK into our apps, and while reviewing the documentation, we came across the Identify Users page.We have a few questions regarding the use of userId for identification, as we do not have user phone numbers in all cases and were hoping to use userId instead of email.Specifically, we would like clarification on the following: What is the userId? Is it an ID that we define within our system, or is it the contact ID generated by Front? Behavior when using a custom userId: If the userId is defined by us, will Front create a new contact when it encounters the userId for the first time, regardless of the email or phone provided in the cont

 I have integrated the Chat Widget code in my iOS app. It was working very good.But today I noticed suddenly getting error in RED “Not delivered - connection issues” I have noticed the first message is delivered successfully but after that always getting the mentioned error.When I tried to run the code in my browser it shows AxiosError. What could be the reason?Here is my latest code<html> <body> <script src="https://chat.frontapp.com/v1/chat.bundle.js"></script> <script> function initChat(name, userId, userHash) { window.FrontChat('init', { chatId: 'ce4c58cd0f7cbcd3ed3eaf3b0b0XXXX', useDefaultLaunche