I’m in the process of building an integration for our application. We’re not Front customers, but our customers are Front customers.

I setup a trial account, but I’m running into issues with many development workflows - key integration features are gated behind paywalls. I’ve built a bunch of integrations lately. It’s not uncommon to have premium features gated, but this is the first time I’ve run into basic integration functionality being gated for developers. Generally, companies are limiting abuse by keeping developer accounts to, say, 3 or less users. but generally allow most of the features to be available.

Further, I don’t have a simple way to simply sign up for a paid account. Once the credit card comes out, the vendor review process comes out. I’d really like to avoid that.

Here’s my use case:

• We have an AI tool that we integrate into our customer’s ticketing environments. We need inbound webhooks when tickets are created or comments are added to tickets _on specific inboxes_
• While webhooks are available to me, we really don’t want the firehose of information that comes through them. It’s often considered a major security risk by our biggest clients. They don’t want to be blindly sending 3rd parties all of the data.
• It looks like Rules and/or Application Requests might be a good solutions. We can provide our customers with guidance on how to setup rules. They can choose all of the upstream conditions and limit their data exposure.
  • Problem is I need to be on a Scale plan

Any guidance for this?