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Hello! I encountered a problem where https://dev.frontapp.com/reference/plugin-sdk-context doesn’t work as expected. Here I depicted a plugin usage scenario that went wrong.

  1. After page reloading the plugin is opened by default, and we see only 1 email attached to the user. At this moment, the issue is not visible.
  2. Next, we’re navigating to the Contact Details tab to check how many emails the user has in real. And we’re confusing that the user has 2 emails, not 1 as plugin Context said. 
  3. However, upon returning to the plugin, it correctly displays the information with 2 emails.

To read this information I use  context.conversation.recipient.contact.handles 
Please take a look this bug, it causes problems in building the plugin.

1st  - A plugin is open 2nd - Contact Details is open 3nd - A plugin is open AGAIN

 

 

 

 

 

 

 

 

Hi Mark! 

Thanks for reaching out about this. Upon conducting some tests of our own, we were able to reproduce this issue in our own testing environments and are seeing the same result for contacts with multiple handles. 

As a result, we’ll file this issue with our engineers for further assessment and resolution. Once we have more to share, we’ll be sure to reach out with an update. 

Best, 
Justin

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