Skip to main content
Solved

Auto-link and preview when a comment mentions a conversation

  • September 21, 2025
  • 3 replies
  • 98 views

almost
  • Conversationalist
  • 2 replies

When I add a comment myself I can mention a conversation (cnv_*) and it will get turned into a link and a little preview added below. When I do that via the API that doesnt happen. I can do the linkify myself as a markdown link but I’d love to be able to get the previews to show as well. Any way to do that?

Best answer by Maxime Haudebert

Hi almost! 

This should work even for comments that are added via our API 🤔 I just tested this myself and got the preview you mentioned.

Were your tests performed on similar conversations (from the same inbox) using the same conversation ID?

3 replies

Maxime Haudebert
Forum|alt.badge.img+4
  • Fronteer
  • 17 replies
  • Answer
  • September 22, 2025

Hi almost! 

This should work even for comments that are added via our API 🤔 I just tested this myself and got the preview you mentioned.

Were your tests performed on similar conversations (from the same inbox) using the same conversation ID?


almost
  • Author
  • Conversationalist
  • 2 replies
  • September 23, 2025

This seems to be working for me now. I did try a bunch of times in the same conversation with the API added comments and it definitely wasn’t working. All good now though!


Maxime Haudebert
Forum|alt.badge.img+4

Happy to hear it!