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Developer Q&A

Ask technical questions about the Front Platform

  • 353 Topics
  • 771 Replies
353 Topics
abdur_siddiqui
abdur_siddiquiConversationalist
asked in Developer Q&A
Replying Emails using Message Template via Front API

Hey team, How can I use front API to reply to emails using templates which I created in Front ?

1671
Maxime Haudebert
abdur_siddiqui
abdur_siddiquiConversationalist
asked in Developer Q&A
How to store image in inbound message to google drive

Hey my goal is to save the attachment in the inbound message and save it in my google drive.When I am using the link “https://api2.frontapp.com/download/fil_2lrutl53”, it’s giving error: {"_error":{"status":401,"title":"Unauthenticated","message":"JSON Web Token error"}}To solve this I am using this API endpoint:https://dev.frontapp.com/reference/download-attachment I am getting below response:  Is there anything I am doing incorrectly. Also if there is any other alternate approach to achieve my goal please do let me know. Thanks

1862
jason
sra
sraConversationalist
asked in Developer Q&A
Create Webhook

I am encountering an issue while testing Webhook integration. Despite following the related documentation, I am unable to successfully create a webhook.To facilitate local testing, I am using ngrok. I have set up a path to receive payloads from the webhook and configured it to return the x_front_challenge, 200, {"Content-Type": "text/plain"} as suggested in the documentation. However, I still receive a "Webhook verification failed" error.Here is the relevant portion of my code:I am not encountering any errors within the function itself, so I suspect the issue may be related to the return statement. Any assistance in resolving this would be greatly appreciated.(I am working on Odoo/Python btw)Thank you. 

1162
sra
hector
hectorConversationalist
asked in Developer Q&A
Any way to trigger the typing indicator animation via API

Hello there, I’m not sure if the exposed API has a route that triggers the typing indicator animation seen when typing a messaging in the Chat UI. I’ve seen requests made to `precog/continue/message` that trigger the rendering of the indicator, but I’m not 100% sure. Would love to know if anyone has run into this and how you’ve worked around it. Thanks!

702
hector
H
hrychaniukRookie
asked in Developer Q&A
Passing custom fields through the Form channel

Hello there!Is there any other solution, except for Rules, to update contact custom fields after Form* submission? I need to pass the form’s Extra Fields values to a contact. * - https://help.front.com/en/articles/2024  

2431
R
josula
josulaConversationalist
asked in Developer Q&A
Accounts not syncing with Contacts

When we get a new email with an account we have never seen before and then create the account using the API, why are the contacts not automatically added to this account? We thought that front would sync these automatically based on the email domain? I can see that the account is created and when I select “New Account” I can see the account we created via the API but the contact is not synced. Then in other cases it sometimes works...

2851
justin
josula
josulaConversationalist
asked in Developer Q&A
Upserting Account via SDK => Not Working

Trying to upsert a front account using the sdk. Its (like most of the API I have to say extremely cumbersome). This is my code snippet: async function upsertFrontAccount(validatedAddress: any): Promise<any> {try {return await sdk.createAccount({name: validatedAddress.company || "Unknown Company",domains: [validatedAddress.emailDomain],custom_fields: {Adresse: validatedAddress.address,PLZ: validatedAddress.zip,Stadt: validatedAddress.city,Land: validatedAddress.country || "Germany",Umsatzsteuernummer: validatedAddress.vatId,Website: validatedAddress.url,},});} catch (error) {console.log("ERROR ON UPDATE", error.res);if (error.status === 409) {try {await sdk.updateAccount({account_id: `alt:domain:${validatedAddress.emailDomain}`,},{name: validatedAddress.company || "Unknown Company",domains: [validatedAddress.emailDomain],custom_fields: {Adresse: validatedAddress.address,PLZ: validatedAddress.zip,Stadt: validatedAddress.city,Land: validatedAddress.country || "Germany",Umsatzsteuern

882
justin
M
matthewConversationalist
asked in Developer Q&A
How do you determine "best time to send" from seen history?

Hello, we’d like to learn when the best time is to send emails to various people that we’ve communicated with before. Does anyone have tips or scripts on how to do that?All I can think of is to do the following; any other suggestions?Search for all messages for each email address Iterate through each message: “Get message seen status” (which seems to show only the first seen - not sure if there’s any way to see every time it was seen?) Get the message created_at (date at which the message as been sent or received) Compare “seen” and “created_at” to address Apple mail and similar proxy views (i.e. “seen” within 1 minute of open) Disregard or weigh those lower. Then finally process all that info to somehow figure out the best send time by somehow weighting “first seen” in relation to day/time and frequency across all messages with a person.  Not sure best way to “math that out” so to speak? Does that sound about right or is there any better way to do it, or somehow involve AI if

843
justin
J
jackFronteer
asked in Developer Q&A
Programatically connect email channels to Front

As an admin, can I connect O365 email channels (private inboxes, shared inboxes, and distro lists alike) to Front programmatically through the API without touching the Front UI at all?Use case: a customer is migrating from Gmail to Outlook and making a domain change to all their email addresses, and they’re looking for the best way to reconnect all these channels to Front. If it’s not possible to do this programmatically, will they have to re-connect each channel by hand?

2452
lsneijder
Z
Zun008Rookie
asked in Developer Q&A
App developer

Hey everyone! I'm currently searching for a developer who can assist me in integrating Airable with Front. Any leads or recommendations would be greatly appreciated. Thanks in advance! 🙏

832
Javier - Developer Relations
kvishwambar
kvishwambarConversationalist
asked in Developer Q&A
Assistance with OAuth Flow for Multiple Front Users

Hello Team, We are currently implementing the OAuth flow in our application to support multiple Front users. Our application uses a common redirect URL to receive the OAuth token after the user grants permission. However, we are facing a challenge in identifying to which user's request the token was sent. Could you please advise on how to correctly identify the user associated with each token received through the common redirect URL?Thank you for your assistance. Regards,Karthik Vishwambarkvishwambar@amgine.ai

1445
jason
GuySchaller
GuySchallerConversationalist
asked in Developer Q&A
Find attachment ids to use download endpoint

Hello,I am looking to perform a migration between Front and HubSpot, and I am trying to retrieve the attachments from a conversation. I have not been able to find the ID of the attachments in order to then make a GET request and download them.Here is the endpoint provide by front to download attachment : https://dev.frontapp.com/reference/download-attachment Could someone provide me with information on this?Best regards

932
GuySchaller
dhruv
dhruv
asked in Developer Q&A
Oauth get current user and individual inbox

Hey everyone! After a user approves Front for OAuth with our app, is there a way to get:The individual user ID who actually did the OAuth? Access to the individual inbox itself?Thank you!

812
dhruv
kuldeep_41
kuldeep_41Conversationalist
asked in Developer Q&A
I need scope in OAuth token to get private resources

‘A future update to Front's OAuth implementation will allow you to specify the permissions scopes that you need’I need scope in OAuth token to get private resourcesCan you confirm how to add scope for private in OAuth

1554
Javier - Developer Relations
jhodges
jhodgesHelper
asked in Developer Q&A
Script that will DL attachments from emails

Hello, I need to write a script that will download attachments (specifically Excel spreadsheets) from Front shared inboxes. I have the API key/ InboxID however AI isn’t much help on the actual process of it. If anyone could point me to some resources I would appreciate it, thank you.

1602
jhodges
jdekruijf
jdekruijfConversationalist
asked in Developer Q&A
Sending data back and webhooks

Hello everyone,We are planning to create custom fields for both contacts and dynamic objects and import data through API to get the most up to date data in Front. So far so good. Now we were wondering if it’s possible to send data back as well. So let's say a certain custom field is manually adjusted/updated in Front, is there a way to send that updated data back? We had hoped to use the webhooks for that but it seems like the events for webhooks do not include events for that purpose.Also, I believe that until a few weeks ago there was the possibility to use webhooks in rules? I don't see that option anymore. Can anyone confirm or am I mixing things up?

853
R
erin
erinEnthusiast
asked in Developer Q&A
Logs of API errors

I recently got an error calling the `messages` api but the error was truncated. Is there a place I can see the full error? [2024-05-27 22:35:20] production.ERROR: HTTP request returned status code 400:{"_error":{"status":400,"title":"Bad request","message":"Body did not satisfy requirements","details":["body.to: should (truncated...) {"exception":"[object] (Illuminate\\Http\\Client\\RequestException(code: 400): HTTP request returned status code 400:{\"_error\":{\"status\":400,\"title\":\"Bad request\",\"message\":\"Body did not satisfy requirements\",\"details\":[\"body.to: should (truncated...) 

1631
jason
make
makeRookie
asked in Developer Q&A
Front API - List messages

Hi all,I can’t see, inside the API Reference, a way to list messages based on specific criteria such as from/to adresses, dates, or even a Conversation IDIt seems Events could be used for this intent but I can’t find a way to filter the events I list based on the type = message (seems type can’t be used as query filter ‘q’)…Is there any way you can think of to identify whether or not, a message has been received:Within 24hours From a specific email address Containing a specific keyword inside the subject or body oThanks you so much for your help guys !Cheers,Sacha

1661
jason
porterjamesj
porterjamesjConversationalist
asked in Developer Q&A
Getting comment quotes from API

Hi all,I’m building an API integration that requires data from the “quotes” in comments. I’m not sure if that’s the right Front technical term for them. The visual objects in comments that are created when you highlight text in a message and click “comment”. This:I need to be able access the text of the quote (e.g. “We’ll pass...”), and get a reference to the message the quote is from and it’s sender (e.g. “Su ____”, and their email, etc.). I’ve looked pretty extensively at what’s included in the response to the "Get comment" endpoint, and what’s linked to from there, as well as perusing the other API endpoints. As far as I can tell, these “quotes” are not represented in the API at all. Even the `body` of the comment object doesn’t include anything about the quote, it just says “#crm Testing adding notes to the CRM, please ignore!”.Is it the case that quotes aren’t represented in the API? Is there any way I can access this data programmaticly?Thanks in advance!James

1272
porterjamesj
ryan_gamal
ryan_gamalEnthusiast
asked in Developer Q&A
List Contacts By Custom Field

Hi there, Is it possible to get a list of contacts by a custom field value? I’ve got a scenario where I need to apply some updates to contacts based on an account number, which we stamp on the contacts as a custom field. In our internal systems we have no idea which contacts in Front are linked with which account numbers as our internal systems allow a contact to exist against multiple accounts/branches, in Front however the contacts are stamped with a single account number, which users can edit in Front.

891
jason
M
managementChrisConversationalist
asked in Developer Q&A
Snooze expiry logging in Front API

Good Morning all, I have been developing performance metrics based off the analytics exports for activity, and have encountered a use case I wish to accommodate. I want to know the amount of time between a snooze expiring and action being taken on a case. the activity dataset currently holds when a snooze was initiated, but as neither the expiry date/time or length of snooze. Is data on snooze expiry/length stored elsewhere? I’d appreciate any assistance on this, Chris.

1093
justin
mike_macdonald
mike_macdonaldConversationalist
asked in Developer Q&A
Dynamic Variables Help

I’m new to front and new to apis so forgive me if this is simple but any help would be greatly appreciated. We use an ITSM tool called Autotask and I’m trying to create dynamic variables in front that recognise autotask ticket numbers (T20240518.1010) and then using the autotask API pull through details about the ticket. I’ve got the connection to autotask working.The difficulty I’m facing is trying to get the target URL to work. It’s thishttps://ww16.autotask.net/Mvc/ServiceDesk/TicketDetail.mvc?workspace=False&mode=0&TicketID=TICKETIDUnfortunaltey TICKETID isn’t the ticket number mentioned above, it’s a separate 6 digit number.So….I’m creating a dynamic variable that uses the autotask API to get the ticket ID when inputting the ticket number.When I use postman with a known ticket number in the API endpoint (not sure if that’s correct terminology)https://webservices16.autotask.net/atservicesrest/v1.0/tickets/query?search={ "IncludeFields": ["id"], "filter":[{"op":"eq","field":

1354
mike_macdonald
krodion
krodionRookie
asked in Developer Q&A
React-router doesn't work in Sidebar plugin iframe

Hi.I’m trying to embed an app with react-router as a sidebar plugin, but navigation doesn’t work because of iframe’s sandbox prop (absent allow-top-navigation-by-user-activation?).Is there any way to edit sandbox prop? Thank you in advance.  

651
jason
Rockster160
Rockster160Conversationalist
asked in Developer Q&A
List inbox conversations with q[after] not respecting parameter

Hi there! I’ve been tasked with pulling data from a few different inboxes starting from a certain time.I’m trying to use the `q[after]` parameter, but it doesn’t seem to work- it just gets ignored completely. My request is as follows: /inboxes/<inboxid>/conversations?after=1715382074&limit=10&q[after]=1715382074&q[types][]=assigned&q[types][]=unassigned&q[types][]=archived&q[types][]=deleted&sort_by=date&sort_order=ascWhich, more legibly, looks like this:/inboxes/<inboxid>/conversations{ after: 1715382074, limit: 10, sort_by: date, sort_order: asc, q: { after: 1715382074, types: [assigned, unassigned, archived, deleted] },}As you see, the `after` parameter is included in both the top level params and nested under the `q` param. We’ve tried both ways and they are both ignored.Because we’re trying to iterate through this chronologically, we have the `sort` to asc, but that’s causing our earliest conversations to be returned. The tim

792
Rockster160
P
patricia.rEnthusiast
asked in Developer Q&A
Front reporting metrics definitions: New conversations, archived conversation

Hi! I am trying to re-create metrics for our own reporting in Tableau but I have a hard time with new and archived conversations. I went through the documentation, and timezone differences are excluded as an error too.New conversations: (https://help.front.com/en/articles/2310)I set new_conversation attribute to true (I assume it’s a flag) and excluded conversations without message_idI still get less than in the front overview reportArchived conversation: https://help.front.com/en/articles/2396For this, I couldn’t find a flag, so I wrote a query in Snowflake. If the last ‘type’ is archived or snoozed, then I counted the conversation ID.max_message_date = message_date and type in (‘archived’,’snoozed’)Here, first i used a timestamp but then used a date instead.I can’t match the values, so any help is appreciated. I can’t 100% match the time metrics either; I get slightly less, especially if I add the business hours flag. (But it’s minor compared to the above.)Thank you!

611
jason

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