Developer Q&A

Ask technical questions about the Front Platform

  • 190 Topics
  • 325 Replies

190 Topics

jchadwick
jchadwickHelper
asked in Developer Q&A

Logic to determine recipient list

Can you elaborate on the logic used to determine the recipient list (To, CC, BCC) of a new message in an existing conversation? Also, is there an API endpoint to retrieve this list of recipients?  Currently we are retrieving the last message in the conversation, but that does not always include everyone who has been involved in the conversation.

1
jchadwick
6 months ago
Z
zirrRookie
asked in Developer Q&A

Get all contacts in conversation

We have a custom channel. In that channel there are conversations, threaded by a custom hash (all messages in the conversation have the same `thread_ref` in metadata). Typical conversation has 3 participants:a team member a user a bot, whose messages are imported using https://dev.frontapp.com/reference/post_channels-channel-id-incoming-messages I have a conversation ID, and based on that I need to get all conversation participants.https://dev.frontapp.com/reference/get-conversation-by-id -- get the teammate and one of the other participants (based on the most recent message) https://dev.frontapp.com/reference/get_conversations-conversation-id-followers -- only gets the team memberHow do I get all the participants?

2
jchadwick
6 months ago
laia_gasparin_uc2222
laia_gasparin_uc2222Rookie
asked in Developer Q&A

Plugin sdk - region impact

We’ve developed a side bar web app using your plugin and is working well in an account hosted in EEA. We want to use the same app based on your plugin to be used in an account hosted in US and used in Canada. Is there any change we need to take care of? Will it work without any change?

1
Maxime Haudebert
6 months ago
vanessa_dean
vanessa_deanConversationalist
asked in Developer Q&A

API tokens and webhook API secrets

Are API tokens and webhook secrets created at the org level or tied to a specific account? For example, if I leave the company and my Front account is deactivated, will the API tokens and secrets that I’ve created still be active and valid?

2
vanessa_dean
6 months ago
Z
zqushHelper
asked in Developer Q&A

Help need with script that creates new List and appends contacts to it from a txt file

With help from AI, I have managed to create this python script with the intention to be able to import a txt file containing a list of email addresses and append those emails to a newly created group (list).  Here’s how it runs:The user is asked to input the name of the input file. e.g. test.txt.  The file contains a list of emails, one email per line The script lists the existing Groups in frontapp and asks the user for the name of the New Group. If the users picks an existing name, the user is asked to choose another name.  After the user chooses a name for the new group, the script runs a check to see if the emails exist in Frontapp.  If it doesn’t exist, it creates a new contact giving it the name “New Contact”.   The script should then append the existing and new contacts into the New GroupStep four is what I have a problem with.  The script does everything, but for some reason, it is failing to append any existing contacts to the New Group.  For new contacts however, it works fin

6
Z
7 months ago
B
BrentVAEnthusiast
asked in Developer Q&A

API endpoint for Conversation/Message opened?

Is there an API endpoint for Conversation/Message opened.This datetime is referenced in the Analytics Report for Handle Time.

1
J
7 months ago
D
danielrsennaConversationalist
asked in Developer Q&A

API List inbox conversations status deleted

Hey everyone, I’ve been trying to use Front API to list deleted conversations from a specific inbox (to be more specific, conversations within inbox spam, which mean they were already deleted on Gmail when brought to Front). When I (manually) copy a conversation id from the inbox spam and use the Get Conversation endpoint, it does bring me the conversation and its status show “deleted”. However, when I use the List inbox conversations endpoint it does not bring me any deleted conversation, even when passing the query parameter (q=deleted) as suggested in Front documentation. I have tried the Search conversations endpoint as well, as suggested in this post, but still without success. Can anyone help me please? Also, both conversations moved to Trash in front and conversations which  were already deleted on Gmail when brought to Front (becoming Spam in Front) have the “deleted” status, is there no way to differentiate them? Thank you :)

2
D
7 months ago
A
apepinConversationalist
asked in Developer Q&A

Search Accounts with name API

Hello, Is it possible to search an account with the account name (or any custom field) instead of the account ID in the Front API ?Thanks,Best regards,Anthony 

1
S
7 months ago
P
pawansharmaEnthusiast
asked in Developer Q&A

How To Integrate Front Api with Asp.net Core 6 and Azure

How To Integrate Front Api with Asp.net Core 6 and Azure

1
J
7 months ago
V
ViralConversationalist
asked in Developer Q&A

Sending mail with attachment

HI I am trying to sending mail with attachment throw API but getting  some error so please help me  

1
E
7 months ago
T
TomtHelper
asked in Developer Q&A

Excluding private conversations and messages

Is there a query that can be passed into the list conversations and/or search end point to exclude conversations (eventually messages) that are is_private?

3
J
7 months ago
R
Rob JiangConversationalist
asked in Developer Q&A

How to create draft reply with FrontApp API

We used the “Create Draft Reply” https://dev.frontapp.com/reference/post_conversations-conversation-id-draftsIn the API, it requires a channel_id which is only optional when we simply reply the conversation https://dev.frontapp.com/reference/post_conversations-conversation-id-messages Where should I get the channel_id? I want to make sure the channel_id is the same as the inbound message that I creating draft for. I looked through both the conversation and message entity, there is no channel_id.

8
J
7 months ago
V
ViralConversationalist
asked in Developer Q&A

add attachment message

HelloI am trying to create a conversation with an attachment via API https://api2.frontapp.com/channels/cha_123/incoming_messagesCurrently, I am receiving new messages but without attachments.My code looks like this: {"to": [    "jkkyal@gmails.io"    ],    "options": {        "archive": false,        "tag_ids": [            "tag_3d08eq" ]    },    "sender": {        "handle": "test3masil"    },    "body_format": "markdown",     "subject": "Send Mail upload RX13",    "body": "This is an SMS message with an attached photo of a cat",    "metadata": {     "headers": {       "Content-Type": "multipart/form-data"     }  },  "attachments": [    "data:image/png;name=cbimage.png;base64,/9j/4AAQSkZJRgABAQEAYABgAAD/2wBDAAgGBgcGBQgHBwcJdISUpTVFVWV1hZWmNkZWZnaGlqc3R1dnd4eXqDhIWGh4iJipKTlJWWl5iZmqKjpKWmp6ipqrKztLW2t7i5usLDxMXGx8jJytLT1NXW19jZ2uHi4+Tl5ufo6erx8vP09fb3+Pn6/8QAHwEAAwEBAQEBAQEBAQAAAAAAAAECAwQFBgcICQoL/8  ]} 

3
E
7 months ago
V
ViralConversationalist
asked in Developer Q&A

Send Message with API

HelloI am trying to create a conversation with tags  but getting response is_inbound : false  not get any message please help regarding  this issue solved check below {    "_links": {        "self": "https://abcd.api.frontapp.com/messages/msg_1mabcd",        "related": {            "conversation": "https://abcd.api.frontapp.com/conversations/cnv_abcd",            "message_seen": "https://abcd.api.frontapp.com/messages/msg_abcd/seen"        }    },    "id": "msg_1m5lzwnm",    "type": "custom",    "is_inbound": false,    "created_at": 1681814409.457,    "blurb": "",    "body": "This is an SMS message with an attached photo of a cat",    "text": "This is an SMS message with an attached photo of a cat",    "error_type": null,    "version": "b43db466d7f0c5dabcd6bd9c2cf0-7291346-1681814409457-7fc4",    "subject": "",    "draft_mode": "private",    "metadata": {        "headers": {            "in_reply_to": null        }    },    "author": null,    "recipients": [        {            "_links"

1
J
7 months ago
W
WayneConversationalist
asked in Developer Q&A

query conversations message response content download time too long

post man api test content download timeas the illustration above? how can i impove the speed of http response download time ?

1
J
7 months ago
Mika
MikaConversationalist
asked in Developer Q&A

Create functionality depending of values within attachment

It has been a bit of a painpoint for us for a long time that rules cannot be built to somehow react values which are within attachments (IF attachment contains {customer.id} THEN add tag {random tag} etc).It’s really often that the critical data is there, in that .xlsx or .pdf file and this situation come in almost hourly basis nowdays.And I mean, technically it should be possible since search in Front does also show values/results which are within attachments.Since building rules is not possible (yet, hopefully), I’d be happy to build this kind of functionality to our own plugin myself, if there would be a way to do it somehow. It seems that SDK doesn’t have this, so are there any other ways?

1
J
7 months ago
G
ggoodwinConversationalist
asked in Developer Q&A

Set conversation custom field when importing message

Hi there,I’m using the import message API (https://dev.frontapp.com/reference/import-inbox-message) to create a conversation in front when a user takes an action on our website. I’ve done that so the message is from the user / a contact, and that the messages can be replied to by our team.When importing the message, is it possible to set a value for a custom field on the conversation that is created? Or will I need to change my workflow to create a conversation first, then import the message to that conversation? The use case wanting to assign the order ID the conversation relates to, to make it easier to find again via the API.Thanks!

2
G
7 months ago
B
brodielockett
asked in Developer Q&A

How to tell if a sent message is a template from API?

Hello, Front displays “Message Templates” as a filter in Analytics, tracking messages that started as a template.  How does Front discern these messages?  Using the “Get Message” endpoint, we cannot find any data that differentiates a “normal” message from a template message.  

1
S
8 months ago
G
guypyConversationalist
asked in Developer Q&A

Dynamic fields in signatures using CoreAPI to send messages

Hey 👋When using the Core API to create a new conversation, there is a possibility to add a "signature_id". However, when the signature incorporates dynamic variables such as {{user.name}}, it appears that it does not populate with the information of the author, whose id is specified in the author_id field.Is this expected behavior or could it potentially be a bug?

2
W
8 months ago
T
TomtHelper
asked in Developer Q&A

How is timezone handled when using a custom field with datetime type

We are looking to build some custom fields with datetime values.  When we insert them as variables into a message are they timezone aware? The person asking me about this is creating a template and wants to insert a custom field of datetime and wants to know when the message based on the template is sent how will the datetime values show? Thanks

1
J
8 months ago
T
TomtHelper
asked in Developer Q&A

Testing a webhook

Is there any way in Front to trigger a specific webhook for testing other than doing the action that triggers it? I am having a hard time getting the “Message delivery failed” webhook to trigger.

2
T
8 months ago
D
DavidLGoldbergConversationalist
asked in Developer Q&A

Plugins and keyboard shortcuts/hotkeys

Hi,I noticed that while a user’s Front app is focused on our custom plugin, Front’s shortcuts won’t work.This is of course because they are hosted in an iframe.  Similar examples of this kind of issue can be found in other platforms ie. https://github.com/microsoft/vscode/issues/65452Dispatching an event from the child iframe across to the parent window is forbidden due to cross domain security issues.2 possible solutions are:Front provides offer a postMessage that we can send to forward events. The contextApi exposes a way to forward all / some of the events.There of course may be other good solutions!Please note that the few more popular Front plugins I tested (from large well known companies) suffered from the same issue.  For instance `cmd+n` to compose a new message. Any workarounds?-David

2
D
8 months ago
A
apepinConversationalist
asked in Developer Q&A

KPI aggregations with API responses

Hello,We are trying to make an internal dashboard using Front data and data from other tools we have. I am wondering what agregation you did in order to make the KPI that we can see in our analytics. For example the reply time (avg). Another question, is it possible to send a separate message using rules ? I mean :we put a tag on a conversation that triggers the following We extract the recipient mail address Send a specific mail to that recipient using a template Thanks, Best regards,

1
E
8 months ago
G
guypyConversationalist
asked in Developer Q&A

Replying to conversation with email thread

Hey,When using the Reply to Conversation endpoint, I would like the email thread of the conversation to be added at the bottom of the message. This would provide a behavior similar to replying straight through the Front application.What would be the best way to achieve that? Thanks ✌️ 

3
J
8 months ago
A
AnnemijnEnthusiast
asked in Developer Q&A

How to fetch sender of a selected message with Context API?

For a plugin I developed, I want to prefill the email or telephone number (dependent on the message) of the sender of that message. I can’t find which method I need to use to fetch that info of the sender. Is there a way I can do this and, if so, which method do I use?Thanks in advance!

1
S
8 months ago

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