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I have integrated the Chat Widget code in my iOS app. It was working very good.

But today I noticed suddenly getting error in RED “Not delivered - connection issues” 

I have noticed the first message is delivered successfully but after that always getting the mentioned error.

When I tried to run the code in my browser it shows AxiosError. 

What could be the reason?

Here is my latest code

<html>
<body>
<script src="https://chat.frontapp.com/v1/chat.bundle.js"></script>
<script>
function initChat(name, userId, userHash) {
window.FrontChat('init', {
chatId: 'ce4c58cd0f7cbcd3ed3eaf3b0b0XXXX',
useDefaultLauncher: true,
shouldShowWindowOnLaunch: false,
shouldMobileReloadOnClose: true,
name: name,
userHash: userHash,
userId: userId,
onInitCompleted: () => {
logEvent("frontChatInitialized", { status: true });

window.FrontChat('onUnreadChange', (unreadCount) => {
logEvent("onUnreadChange", unreadCount);
});

window.FrontChat('onWindowVisibilityChanged', (visibility) => {
logEvent("onWindowVisibilityChanged", visibility);
});

// Set interval to continuously check if the element is loaded
var intervalId = setInterval(removeWidgetRoundedCorners, 1000);
},
});
}

initChat(
'Jen Lee at lblinth231',
'Dear_2777628Jen_Lee',
'f7b35fe9d28d63ec2d8066835c00d732d1f7246e520bb292aff12c72ad3f47b2'
);

setTimeout(() => {
window.FrontChat('show');
console.log("DELAY 2");
}, 2000);

function logEvent(event, jsonData) {
const formattedEvent = {
event: event,
data: jsonData,
};
console.log(JSON.stringify(formattedEvent));
}

function showChat() {
console.log("show chat called");
window.FrontChat('show');
}

function clearSession(name, userId, userHash) {
logEvent("clearSessionCalled", { name, userId, userHash });
window.FrontChat('shutdown', { clearSession: true });
}

</script>
</body>
</html>

 

This is the responseText I am getting 

  1. "{\"name\":\"FrontError\",\"status\":\"forbidden\",\"reason\":\"User Dear_2777628Jen_Lee cannot access the specified conversation 2f519654-75d0-4c31-9011-ba320cfbaaf9\",\"message\":\"User Dear_2777628Jen_Lee cannot access the specified conversation 2f519654-75d0-4c31-9011-ba320cfbaaf9\"}"

 

I am not sure, is there any problem with the code? why the same user has the access to the specified conversation on first message and it is delivered correctly?


Hi James,

Sorry to hear about your issues with Front chat - I believe we had a small incident yesterday that may have impacted sending on Front chat. Do you still experience this issue today? If so, can you please write in to us at support@frontapp.com with a specific chat conversation example? We can take a deeper look from there, thank you!


Hi James,

Sorry to hear about your issues with Front chat - I believe we had a small incident yesterday that may have impacted sending on Front chat. Do you still experience this issue today? If so, can you please write in to us at support@frontapp.com with a specific chat conversation example? We can take a deeper look from there, thank you!

Thank you for the response ​@raymond_ching. I thought so its from front side problem.

Well I have changed my code a bit now. previously I was login into front chat with userId (that had the above mentioned problem), But now I am login into front chat via email which works fine i.e no more “Not delivered - connection issues” error


I just confirmed again. problem is still there with the userId

 


Hi James, thanks for the screenshot! Can you send an email to support@frontapp.com with an example of a conversation ID where this error is happening? We can then investigate further from there!


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